Shapermint Reviews

Show reviews that mention
order customer customer service service refund items number item money return
Filter review
New Reviewer

Miserable customer service

Cancel my order due to overcharge on shipping; not in a hurry to get so I selected cheapest shipping charge; automatically went to most expensive one, will return.
View full review
1 comment
#2102636

Oh no! Thanks for flagging this with us and sorry this happened, Burnice.

Allow us to get this fixed.

Please drop your order details here: https://m.me/Shapermint?ref=w15260378. Hope to hear from you soon!

ID
#3147245 Review #3147245 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Need help on inseam for leggins

No one answered my call, and your robot system kept saying that they didn't understand That seems like a malfunction in your system. A simple question cannot be answered? I just wanted to know the inseam of your shaper leggins If you can't do that stop sending me emails and text messages.

User's recommendation: Don't correspond with robots.

View full review
1 comment
#2102634

So sorry for the automated messages. Give us a chance to get this sorted out.

Send us a message on this link http://m.me/shapermint and our fit experts would be happy to assist. Also, slide your waist and hips measurements in inches so we can find the perfect fit for you.

ID
#3147184 Review #3147184 is a subjective opinion of poster.
Location
Clearwater, Florida

My order is wrong

Shapermint - My order is wrong
Shapermint - My order is wrong
Shapermint - My order is wrong
Shapermint - My order is wrong
I had originally ordered 3 tank tops colors tan black-and-white, along with those I did receive a free high-waisted shaper shorts. Is that leaving me with 4 items total. I also paid the extra $10 to get 5 days shipping on my items taken in before Thanksgiving as well as Christmas, and instead I got them in 10 days instead of 5 even though I paid extra as well as I didn't get the items I wanted in order to wear at Thanksgiving and I didn't get the items I wanted to give out for Christmas. Instead, I received 3 items total only, and they consisted of 2 wireless bras, one white and 1 black and 1 seamless stretch mid- waste brief. As you can see they did not get anything right, they did not get the shipping in 5 days for the additional $10 they did not get any of the products I wanted in the time I wanted them. Unfortunately, this is my 1st time using them and buying from them, and it's already an unfortunate experience and I do not know if I will be buying or recommending them in the future.. I really had my hopes up, and now I'm pretty *** to tell you the truth. The only thing that shaper mint got correct was the size that I ordered. Otherwise, the products were incorrect the shipping took twice as long for twice as much money And I did not get them in time for my holidays as well as my gifts to give 2 family members. Extremely disappointed to say the least.

User's recommendation: My future recommendations for new customers would be to order on the phone with a customer service rep if you can so that you know the order your ordering is a 100% correct. Otherwise it's all so been proven it's so been proven it's risky to order online because you might get something completely different from what you ordered not in the time you wanted it or ordered it and and completely just disappointed.. Quite honestly I really had my hopes up!

View full review
ID
#3145215 Review #3145215 is a subjective opinion of poster.
Location
Broomfield, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not happy at all!!!!!!’

Shapermint is the worst company to deal with!!! I placed an order this Past week. It came to $35.26. I used PayPal. When I checked my PayPal account the following day I realized that I was charged $35.26 8 times!!! Yes!!! 8 times!!!! I made a complaint with PayPal. Im trying to call shapermints customer service dept! Cant get through!!!

User's recommendation: Absolutely NOT!!!

View full review
1 comment
#2102525

I understand how frustrating this can be, Melody. We'll have this fixed as soon as possible.

At this time, our phone lines are not available. Please send us a message through this link, http://m.me/shapermint with your order details so we can further assist you.

ID
#3144837 Review #3144837 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Misleading offer

I just made a purchase upon checking out I was asked if I would like to add another shaper for the discounted price of $12.99 extra I clicked yes you guys added $24.99 I dont appreciate that I need to have this resolved please order #SM869****. I called customer service and got a voicemail Im very disappointed
View full review
2 comments
#2102519

Really sorry about this, Leyah. We’d love to talk to you over the phone but, our phone lines aren’t available right now.

Allow us to assist you. Kindly send us a message through this link, http://m.me/shapermint with your order details and we'll work on it.

#2103019
@Shapermint

I have received a refund concerning this matter and it was handled respectfully. I had no idea that I was leaving a comment on another website so I will be removing this so I want to make it known that the situation has been handled, thank you

View more comments (1)
ID
#3144236 Review #3144236 is a subjective opinion of poster.
Location
Decatur, Georgia
Loss
$13
Preferred solution
Price reduction

Not happy

I purchased two 3 pack bras which is a total of 6 and I only received 5. I reached out and they said they would send a replacement and I should receive a email with confirmation with 24 to 72 hrs and I never reuse I called back like 6 days later and was told that the request was made and as of yesterday still no email or product. Not happy feel like I was cheated

User's recommendation: Good product but beware of missing item.

View full review
1 comment
#2102063

Really sorry for the missing item. Allow us to assist you with this.

Kindly send us a message with your order details here, https://m.me/Shapermint?ref=w15260378 so we can check the status of the replacement. Hope to hear from you.

ID
#3142930 Review #3142930 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I’ve not received my Empetua Open Bust Shaper Cami! Size Large, Nude Colr

I placed my order on 10-31-21 I ordered a pair of leggings and I got them in the mail, but my cami wasnt in there! My order # is SM841****, just wanted to check the status of my cami? Thanks so much!
View full review
1 comment
#2102060

Really sorry you have not received your cami, Amanda. Please send us a message with your order details here, https://m.me/Shapermint?ref=w15260378 so we can check the latest tracking status. Hope to hear from you soon.

ID
#3141435 Review #3141435 is a subjective opinion of poster.
Location
Winfield, Alabama
Loss
$25
Preferred solution
Deliver product or service ordered
New Reviewer

Tracking my order

Just want to speak to someone then they want my credit card number and charge $2 to answer my question not happening
View full review
1 comment
#2101794

We know a phone call would probably be quicker Jane. However, our phone lines are not available this time.

Allow us to assist you. Kindly send us a message with your order details through this link, https://m.me/Shapermint?ref=w15260378 and we'll be happy to look into this.

ID
#3141328 Review #3141328 is a subjective opinion of poster.
Location
Chilliwack, British Columbia
Loss
$79
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tracking my package.Where the *** is it?

Where is my parcelI have not received it Ans have been on phone for over 3 hoursand nobody will help or contact me
View full review
2 comments
#2101792

We’d love to talk to you over the phone Jane but, our phone lines aren’t available right now. Kindly send us a message here, https://m.me/Shapermint?ref=w15260378 with your order details so we can check the latest tracking updates of your order.

#2101796
@Shapermint

I’ve already done that…dhl says they returned it as our unit number was not on it…I have spent hours trying to track down my order

View more comments (1)
ID
#3141171 Review #3141171 is a subjective opinion of poster.
Location
Chilliwack, British Columbia
Loss
$70
Preferred solution
Deliver product or service ordered

I was unhappy with no person to speak with.

I could not reach the company as there are so many companies that only put contact info that is another email that goes nowhere. I finally reached someone. Its a miracle these days to actually be able to call and speak with a person. That is my biggest gripe. I received my purchases rather quickly after that. One point Id like to make is Shapermint should consider having a cotton alternative in some garments. Crotches sweat and these do nothing to absorb. After ordering all these items I realized I cannot continue to buy from them bc I must wear 100% cotton in all my clothing. Ha being some content however small would be better than not at all. I love these high waists. Im about to have Bariatric surgery so I purchased a few different items Ill be able to wear and give me tummy support and that works around beck as well. The tightness really gives the lower back extra support as well Id no one ever noticed. Great products just needs some absorbent cotton in some.

User's recommendation: Good products for all over.

View full review
1 comment
#2101790

We’d love to talk to you over the phone but, our phone lines aren’t available right now. We strive to provide excellent customer service and appreciate you taking the time to share your feedback and suggestions.

We'll have this forwarded to the team for future considerations.

We would still love to keep you as our valued customer. Should you have any further inquiries, you can reach us through this link, http://m.me/shapermint.

ID
#3140587 Review #3140587 is a subjective opinion of poster.
Location
Allentown, Pennsylvania
New Reviewer

Need to change address on a current not sent order

I need to change the address on my order so I can received my order at the right location beige the order is fulfilled.
View full review
1 comment
#2101371

We can totally help you out with that, Sydney! Just reach us here : http://m.me/shapermint and we'll support you through this.

ID
#3138069 Review #3138069 is a subjective opinion of poster.
Location
Lakeland, Florida
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Deception on discounts

Can not get a human on the phone. Was promised a 25% discount on next order but wasn't given a code or anything to receive it. Also got daughter to order. She didn't get her 10 dollar discount nor did I get my 20 dollar offer. This product is good but service stinks and discount offers are de eptive.

User's recommendation: entirely. Can't reach shapermint. Its a vicious circle and then they just hang up.

View full review
1 comment
#2101376

We totally understand your frustration, Wilma. This is definitely not how we wanted your experience to be.

Please allow us to look into this and sort this out.

We understand that a phone call would be better, but we would really appreciate it if you reach us directly through : http://m.me/shapermint . Looking forward to chatting with you soon!

ID
#3137999 Review #3137999 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • No pros
Cons
  • Unable to speak to someone
Loss
$30
Preferred solution
My 25% discount. My daughter to get her 10 dollar and my 20 dollar offers

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cant get site to work

Omg. I've called repeatedly Nd constantly get hung up on I need a call or I'll get with PayPal and my bank to have these items refunded

User's recommendation: Shapermint is not good for human to human service.

View full review
1 comment
#2101380

We totally understand your frustration, Wilma. This is definitely not how we wanted your experience to be.

Please allow us to look into this and sort this out.

We understand that a phone call would be better, but we would really appreciate it if you reach us directly through : http://m.me/shapermint . Looking forward to chatting with you soon!

ID
#3137936 Review #3137936 is a subjective opinion of poster.
Pros
  • Love product that i received
Cons
  • Deceiving customer
  • Hard to get in touch of customer service
  • Could not speak with an actual person at shapermint
Preferred solution
My 25% promised discount
New Reviewer

Can't contact anyone to return and cancel

I just got my order, and am not pleased with the items. I'm trying to login, and it seems to login, then when I click 'account' it sends me back to the login page. I tried chat and that was worthless. I called, and it hung up on me. I want to return my order and cancel my membership.
View full review
2 comments
#2101384

This is definitely not the experience we wanted for you to have, Jamie. Please allow us to help you through this. Reach us directly through : http://m.me/shapermint and we'll take care of the rest.

#2101383

This is definitely not the experience we wanted for you to have, Jamie. Please allow us to help you through this. Reach us directly through : http://m.me/shapermint and we'll take care of the rest.

View more comments (1)
ID
#3137736 Review #3137736 is a subjective opinion of poster.
Cons
  • And talk to a live operator
Preferred solution
Full refund
New Reviewer
I tried calling customer service and waited on the phone but got hung up on!!! 702-906-**** Darlene Deguzman
View full review
View full review
3 comments
#2101389

We’re sorry we can’t provide a phone number right now, Darlene. But we are working hard to see what we can do in this department, since we understand it’s important to be able to talk on the phone sometimes.

Don’t worry, We're here to assist you. Reach us directly through : http://m.me/shapermint instead, and we'll definitely help you out with this.

View more comments
ID
#3136906 Review #3136906 is a subjective opinion of poster.
Location
Henderson, Nevada
Cons
  • Bad costumer service
  • No contact number
Loss
$5
Preferred solution
Full refund