Unclaimed
Shapermint
Reviews and Complaints
260K
CLAIMED LOSSES
3.9K
TOTAL REVIEWS
79.3K
PAGE VIEWS
31
ISSUES RESOLVED
Shapermint Net Promoter Score (NPS)
-59
low
NPS
-100
100
- 16% Promoters
- 9% Passives
- 75% Detractors
Shapermint's estimated NPS of -59 considered to be low. 16% of users would likely recommend Shapermint to a friend or colleague.
Customer Satisfaction
Shapermint Reviews
Tried online return 6 times and I’m being pushed to exchange! Can’t get past the bots to do a refund for actual money!
Your online refund process will not work for me. I also called customer service and got bots again who directed me back to online process! I left a voicemail but only got a email reply saying they are too busy to call and again directed me to online process!
User's recommendation: Return for refund extremely frustrating.
ID
Location
Lower Sackville, Nova Scotia
Impossible to resolve any issues
Tried to cancel subscription. Followed instructions to sign in and unsubscribe. Would not allow me to sign in. Tried calling got the same chat assistant. Not consumer friendly.
User's recommendation: Don’t subscribe. Impossible to cancel.
ID
Location
Miami, Florida
There was no call! Tried to return some thing they can’t email me anything for some
Very negative. The person on the text tried to help. They failed to give me the order number that I was lacking. Never got the return label she tried, but really you need people answering phones.
ID
Location
Rancho Santa Margarita, California
New Reviewer
Unknown charge
Charge of $4.99 on my credit card. What am I being charged for? To date, Ive only had two orders that were billed and paid in full on my credit card. A month after last purchase is a $4.99 charge to that same card. Why?
User's recommendation: Not everything is good quality , but most items I have been happy with.
ID
Location
Willingboro, New Jersey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey will not call back after second attempt to change my order, but they do have good quality products
I made an order, but put the wrong e-mail , and color. I called customer service twice , but no one has called me back.
User's recommendation: Make sure you double check before putting in your information on purchasing. Very hard to get to customers service.
ID
Location
San Jose, California