Shapermint
Reviews and Complaints
My packages are being sent to the wrong address and I cannot talk to a person. The telephone system is simple a bunch of recordings that is unmanned.
User's recommendation: Do not expect to talked to anyone of there is a problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Woburn, MassachusettsNot happy
- No pros only cons
- I have never received my orders
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven't received my order yet Sm9532****
I'm still waiting on my order that I ordered March 19,2022.
- Products are most comfortable
- Comfortable fit
- Did not receive my order
Preferred solution: Deliver product or service ordered
User's recommendation: The product is good and comfortable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to make exchange - impossible to connect with company.
- Nice bras
- Customer service dtinks
- Cannot speak with a live person
- No one ever gets back to you
Preferred solution: Exchange for different product. If that’s not possible, return the two of four items for refund.
User's recommendation: Seriously think about it if you want to order. Nice product, but if there’s a problem, customer service is impossible to get hold of,
Damage goods
Preferred solution: Full refund
Order Not Processed
- There is no customer service number
- And talk to a live operator
Preferred solution: Full refund
Terrible Customer Service
- Its a quality product
- Refunds not processed and refunded
Preferred solution: Full refund
User's recommendation: DON'T DO BUSINESS WITH THEM!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange issues
- Customer service is awful and shipping does not work
- You get a robot to help you out
- Impossible to speak w a person on the phone
Preferred solution: Full refund
User's recommendation: DON’T BUY FROM THIS COMPANY!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrderSM964****
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tuckerton, New JerseyVery poor customer service.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bethlehem, PennsylvaniaHard to make a proper evaluation without speaking to customer service.
Preferred solution: Full refund
User's recommendation: Make future charges more visible and understandable.
I'm Edna Anderson and I didn't get my Empetua High Waisted Active Shaping Leggings Black XL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received item
- No customer service
Preferred solution: Deliver product or service ordered
It took 4+ weeks to receive my items. Once I received them I needed to return all but 1 item, refunded for some of it, but not all of what I had returned. Customer service is terrible.
Never received product
- Other
- Send wrong items or none at all
Preferred solution: Deliver product or service ordered
User's recommendation: Because of their delivery process I don’t recommend this product. I haven’t even received the product.
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So sorry, Karen. We’d love to talk to you over the phone.
But phone lines aren’t available right now. Let's help you with your returns.
Send us your order details here https://***/Shapermint?ref=w15260442. We'll get this sorted out.