Harriet D Xwg
map-marker Middle River, Maryland

How can I get a refund or replacement

I have not received the package that was said to have been mailed to me please help ……………………………,,,..
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Alease Vvb

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Verified Buyer
|

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

I have not received my package yet

Shapermint - I have not received my package yet
I tried to track my package but its not letting me so I need someone to call me back and let me know what is going on
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1 comment
Shapermint

So sorry for the hardship in tracking your order. We'd love to track it on your behalf and check its movement. Please drop your order details here https://***/Shapermint?ref=w15979346 and we'll take care of everything from there.

Sonya R Zsk

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Verified Reviewer
| map-marker Fort Worth, Texas

Order not received

I placed an order in March and still haven't gotten it. Please contact me at 817-939-**** Order # SM915****
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Loss:
$36

Preferred solution: Full refund

1 comment
Shapermint

Sorry that you haven't received your package yet, Sonya. Let us check what has caused the hiccup and arrange a replacement if needed. Simply drop your order details here https://***/Shapermint?ref=w15260378 and we'll sort the rest from there.

Carmen C Ddf

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Verified Reviewer
| map-marker Miami, Florida

Cancel my subscription

I dont want to continue in the Shapermint club.Is not easy way to cancel and respond phone calls. Help with this
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Cons:
  • This website is a joke

User's recommendation: Stay away

Anonymous
map-marker Cabot, Arkansas

I did not make an order. But pay pal sent you money

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I can not get hold of any one to discuss this matter. I have tried several times to contact customer service. But still no one I admit I was planning on making an order but I did not submit the order. I decided to wait until a later date. I did not have the money to spend on it yet. But some how it went through anyway.
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1 comment
Shapermint

Really sorry to hear about what happened. Allow us to fix this for you. Please drop your e-mail address here https://***/Shapermint?ref=w15979346 and we'll take care of everything from there.

Anonymous

Cannot get in touch with customer service. No return label in the packages you shipped. Website is terrible. It took forever to get the items I ordered, only for you to send the same items again, terr

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Customer service is so hard to contact. There are no return labels in the packages. It takes more than several weeks to get your order from Shapermint. Communication with your
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Loss:
$50
Pros:
  • No pros

Preferred solution: To speak to a live person

User's recommendation: I will not recommend Shapermint to anyone

Anonymous
map-marker Byron, Illinois

Order all messed up.

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I Was ready to write a very nasty scathing review about Shapermint. My journey with them has been *** UNTIL TODAY. I Finally was able to communicate with an employee named Bella. Shes my angel. 1st of all, she listened to me. Then she fixed all the issues I had. I hope if you ever order from Shapermint & have problems I pray you get to talk to Bella or hopefully they have more than 1 Exceptional employee!
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User's recommendation: Ask for Bella.

Danita F Jli

I contacted company as so as I placed my order and I was assured that my bra size would be changed and I also asked for a copy of change and never got it and order still came out wrong

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I think this company need to have a person you can speak with on the phone and when a customer ask for confirmation of a change in it should be sent to email of immediatel change
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Pros:
  • When you can get a hold to them they will make it right
Cons:
  • Changed my special offer after i submitted order

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful of what they order and try not to hit wrong size

1 comment
Shapermint

We hear you and sorry that the change request wasn't applied to your order, Danita. Let's get this fixed and have them exchanged for your desired and needed size, for FREE. Drop your order details here https://***/Shapermint?ref=w15979346 and we'll take care of the rest from there.

Regina P Rco

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Verified Reviewer

You took my money and did not send 2 bras

You took my money and didn't send product 2 weeks already no up date either give me bras or refund my 59.00 back
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Loss:
$59

Preferred solution: Deliver product or service ordered

User's recommendation: Sucks don't buy rip off

Deborah L Yym
map-marker Griffin, Georgia

470497****

I want to cancel my membership asap. Deborah Landry pl815@***.com 470-497-**** Last 4 digits of account debited 4342 United Bank Please get back in touch asap. Deborah Landry
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Loss:
$5

Preferred solution: Subscription canceled

1 comment
Shapermint

Hey, Deborah. We don't want you to miss the exclusive benefits of having the Shapermint Club. Here are the amazing benefits: FREE PRIORITY SHIPPING DEDICATED 24/7 CUSTOMER SUPPORT ACCESS TO EXCLUSIVE CONTENT SECRET COMMUNITY EXCLUSIVE DEALS AND FREEBIES If you still wish to cancel, please send us a message and we'll take care of the rest.

Anonymous
map-marker Vicksburg, Mississippi

About a order

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I still haven't received my order no email about by order will u please seen me my order or refund my money back because I can't get in touch with noone
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1 comment
Shapermint

So sorry for the delay in getting your order to you. Allow us to check its status and sort this out ASAP. Drop your order details here https://***/Shapermint?ref=w15979346 so we can get started.

Anonymous
map-marker Pittsburgh, Pennsylvania

Return problems

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Getting no response to my attempt to return bras. I've been trying for ages to return bras which do not fit me.
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User's recommendation: Think twice before buying items from this company. Dreadful customer service

1 comment
Shapermint

Hi there! Really sorry you to go through all that in returning your order and let me help out.

To better help, you can send in your order details in this link. https://***/Shapermint?ref=w15260442

Erlinda L Dnc
map-marker Edmond, Oklahoma

Discount offers are very difficult to redeem

I like several of their products but out of several orders I have placed only one discount went through. Contacted them on several occasions and still haven't gotten the discounts. Was supposed to get a 15% off on my last order. Was supposed to get a $10 gift twice...never got them. Had to call them. Was assured I would get the discount. Just got my bank statement and no discount!!!
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Preferred solution: The discounts advertised.

1 comment
Shapermint

Totally understand your disappointment, Erlina. Allow us to get this sorted out.

To better assist, please drop your order details here http://***/shapermint. We'll keep our eyes peeled for your message.

Anonymous
map-marker Apex, North Carolina

No customer service

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They do not phone or e-mail for a week and then when they do it is too late. The company was always sending robo text messages after I would e-mail. They claim they don't have phone service. I believe this out of our country and will never order or suggest this company. My hope is to get a refund on items since they would not cancel my order in the beginning.DON'T
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1 comment
Shapermint

We hear your frustration and sorry about what happened. Allow us to sort this out and take care of your request. Please drop your order details here https://***/Shapermint?ref=w15979346 so we can get started.

Domitila S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account was charged $4.99 I never authorized it

My last order I ordered never arrived I did get a text dtatomy order was being delayed & would arrive shortly but I havent received it that two orders altérnate I never received & now I get charged $4.99 to my account
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Loss:
$50

Preferred solution: Let the company propose a solution

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