Joanna S Qay

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Verified Reviewer

You have been billing me $4.99 every month since May 10.

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I bought one product in April for $25. Ever since, you have billed me $4.99 every month on my credit card. I have called and left messages regarding this since you never answer your phone. No one has ever called back. I need these charges removed and stopped. This apparently is something you do a lot as it was one of the complaint options. Joanna Symmonds
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Loss:
$45

Preferred solution: Full refund

User's recommendation: Don’t use a credit card!!!!!

Deonta Fsv

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Verified Reviewer
| map-marker Wakefield, Massachusetts

Ware is my order?

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Still haven't received my order! Just get the runaround keep saying it's on it's way but nothing! Ordered on November 21st more than enough time took my money and nothing! Horrible business!
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Tracy M Hhv

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Verified Reviewer

403968

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I tried to call. Only thing I got was sent to customer service to text which no one would answer. They kept sending me to a place to enter my Gmail address over and over and over. I got fed up and now I have no longer. A customer. I am not going to keep going over my back pain Quit
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Preferred solution: Full refund

Cyndra K

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Verified Reviewer

Exchange

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I have texted with a Live Agent 3 times and I still do not know if my exchange request has been processed CORRECTLY! Your Customer Service is a complete JOKE! I will tell everyone I know NOT to order from your company!!! And yes, I agreed to the Pissed Consumer terms!
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Cons:
  • Customer service a total joke

Preferred solution: My CORRECT order! And the opportunity to speak with a LIVE PERSON!

User's recommendation: DO NOT BUY FROM THIS COMPANY!

Anonymous
map-marker Vancouver, British Columbia

Never received my order

I received my first order no problem. Right to my doorstep. Loved my tights. Ordered a tank top and bra and got a email saying it was delivered to my door and its not there. Nor at the neighbours. I live at the end of the road with a big number of my house in front. My package is missing. And I am very upset.
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Crystal S Xwh

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Verified Buyer
|

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Verified Reviewer

I never received their merch and they finally reimbursed me the amount which is lawful but have been charging me $4.99 every month since the order; I canceled everything and demanded refunds X10.

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Shapermint - I never received their merch and they finally reimbursed me the amount which is...
Updated by user Oct 30, 2023

still no refund for all those $4.99 charges

Original review Sep 29, 2023
This is a corrupt company and I've been told thought I never got any merch even after agree to reorder 3 times, nothing ever came; but I was told after 1 wash they shrink and smell because they are made of material that does not wick sweat. This company is so back-ass words and a says "women ran company" they mean WOMEN RUN! because they will keep steal you money and you most likely will never get your merch. Also, the email communication too 3 months before I actually got a real person to respond but they are now stealing $4.99 from me and the bank and they don't know how to stop it... this has been going on since Feb 2023 ... this is absurd! I wonder if you can sue?!
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Loss:
$50
Pros:
  • Zero they are a hot mess
Cons:
  • Ai ran- not real humans
  • Poor communication
  • Steal money

Preferred solution: Full refund

User's recommendation: RUN do not get into this system of stealing!! its toxic and poor product

Elinda Nrj

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Verified Reviewer
| map-marker Simpsonville, South Carolina

I did not have an interaction with customer service.

While I was ordering a pair of leggings, I decided that the shippong charge was too much, and then another charge of $5 was added for some reason. In the meantime, my bank texted me about suspicious activty, so I tried to end the transaction. Today, I received 2 pairs of legging in the mail, with a pending charge of 0.00. So, I really don't know what happened. I got this email. I was not pissed off, just unsure of what was happening.
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Janese C R

I did not receive my order and cannot speak with a representative

Shapermint - I did not receive my order and cannot speak with a representative
My order says it was shipped but I never received anything. None of the contact options work since the messages me using a bot with prescribed responseS. I cannot give my money away and am totally pissed off that this company does not have a means for a live person to deal with real issues. I want a refund for the purchase I never received!! I will figure out how to find a real person and get my money back!!! Angry customer!!
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Loss:
$119

Preferred solution: Full refund

User's recommendation: Do no purchase from this company.

Anonymous
map-marker Davenport, Iowa

I need to send these back. They are not what I thought they would be. They are padded cups which I do t like

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I can't even get my order # in space it needs to be I need to return these bras . My order # SM356****-TR
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Anonymous
map-marker Anaheim, California

Cancel auto pay 4.99

Nothing happened, couldnt talk to a person!! They actually wanted $5 to get a question answered!! I love the bras but this is the worst company I have ever dealt with! It was difficult to even get a phone number that worked!
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User's recommendation: Be careful that you don’t sign up for a monthly fee, I had no idea what the heck was going on!

Julie D Oso

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Verified Buyer
|

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Verified Reviewer

This the second time you said it at my door and is not

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Shapermint - This the second time you said it at my door and is not
Shapermint - This the second time you said it at my door and is not - Image 2
I have paid for this order months ago have not received my order I keep getting emails saying that my order is at my front door but havent received my order yet
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Loss:
$47
Cons:
  • Have not gotten my order yet

Preferred solution: Price reduction

Traci J Oyv

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Verified Reviewer

Dispute a charge.

My card is being charged and has been being charged for 5 months in which I was unaware of. This is unacceptable and you cant t speak with anyone in regards to this. Its so unacceptable. I never signed up for a membership with them. I have reached out several times in regards to this and still havent been able to speak to anyone. How can I speak to someone.
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Loss:
$25

Preferred solution: Full refund

Elinda Nrj

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Verified Reviewer
| map-marker Simpsonville, South Carolina

I did not have an interaction with customer service.

While I was ordering a pair of leggings, I decided that the shippong charge was too much, and then another charge of $5 was added for some reason. In the meantime, my bank texted me about suspicious activty, so I tried to end the transaction. Today, I receive 2 pairs of legging in the mail, with a pending charge of
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Anonymous
map-marker Plainfield, New Jersey

I did not received my order. Your company said it was delivered on Jan 2,24.

I did mot receive my order. Your company said it was delivered, I did not receive it. Order#SM358****/TR Herlyn Blackwell 120 Red Bank Drive MaysLanding, NJ 08330 609-665/3526 missherlyn413@***.com
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Joan J Imc

Poor service

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I have been trying to return something for 2 days I don't want to talk to a robot on line why is it so hard to talk to someone on the phoneicalled three or four times no one has called me back so disappointed in you customer service
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Loss:
$60
Pros:
  • I like the product
Cons:
  • Poor communication

Preferred solution: Exchange

User's recommendation: Your robot was no help people need to talk to an actual person

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