Shapermint Reviews

Show reviews that mention
order customer customer service service refund items number item money return
Filter review
New Reviewer

Trying to order

I'm trying to add a pair of high wasted empetua for 70% off on my order but it's not allowing me to.
View full review
1 comment
#1791804

Hey there, Dorian. Send us a DM via FB messenger.

We'll have one of our associates help you. Hope to hear from you soon.

ID
#1734829 Review #1734829 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Cons
  • I would like to talk with someone on the phone about my order
Reason of review
Order processing issue
New Reviewer

Order status

My orde is sm316**** I would like to know if it will arrived before Dec 18th.
View full review
1 comment
#1791806

Hey there, Maribel. It seems that your order was already delivered.

Let us know if you still haven't received it. Hope to hear from you soon.

ID
#1734687 Review #1734687 is a subjective opinion of poster.
Location
Sacramento, California
Service
Shapermint Shipping Service
New Reviewer

This is a quality product backed by an excellent no hassle return policy.

No story...no problem...just a satisfied customer being assisted by Jane, a very helpful customer service rep. What's with the 'pissed customer" web site. What do people do when they aren't pissed?
View full review
1 comment
#1791808

Thank you, Demonta. If you need any help, we're just a DM away!

ID
#1734359 Review #1734359 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Reason of review
Honest return, exchange or cancellation policy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

DO NOT GIVE THEM YOUR EMAIL

They will spam you daily, with no way to unsubscribe. They have no way to contact them to stop except reporting them to their domain registrar.
View full review
1 comment
#1791811

Sorry about that, Inman. Rest assured that we're top of this and we're doing our best to fix that. Thank you for letting us know.

ID
#1734273 Review #1734273 is a subjective opinion of poster.
Service
Shapermint Customer Care
Cons
  • No way to unsubscribe
  • Nonstop emails
  • Harassment by phone ads daily on my phone
Reason of review
Poor customer service
Loss
$1
Preferred solution
Cease all marketing communications.
New Reviewer

I want a refund..my order never came

FIRST OFF MY NAME IS TIFFANY I PLACED MY ORDER ON THE 29TH OF NOVEMBER ONLINE I HAVE YET TO RECEIVE IT I HAVE ATTEMPTED TO CONTACT YOU ALL SEVERAL TIMES EACH TIME I'M TOLD TO CONTACT ANOTHER PARTY . I'M REALLY IRRITATED WITH THIS MATTER I REQUESTED A REFUND AND HAVEN'T HEARD ANYTHING BACK I'M ABOUT TO CONTACT AN ATTORNEY AND THE BETTER BUSINESS AGENCY IF THIS MATTER ISN'T ADDRESSED PROPERLY AND MY MONEY ISN'T RETURNED
View full review
1 comment
#1791813

Sorry about that, Tiffany. If you can provide us your order number, we would love to check what happened to your order. You may also send us a DM via FB messenger and one of our associates will help you.

ID
#1734259 Review #1734259 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Pros
  • I want my money back
Cons
  • Everything you cannot reach customer service it is a total joke
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Where is my order

Cking status of my shapermint
View full review
1 comment
#1792068

Hey there, Farren. Kindly provide your order number or send us a DM via FB messenger with your order details, and someone from our team will help check the status of your order. Hope to hear from you soon.

ID
#1734097 Review #1734097 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

I haven’t received my order

It been more then two weeks and I haven’t received my order.
View full review
1 comment
#1792070

Sorry about that, Zenab. Please send us a DM with your order details. Someone from our Customer Care team will help you track your package.

ID
#1733248 Review #1733248 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Reason of review
Order processing issue
Loss
$40
Preferred solution
I want my order
New Reviewer

I ord one item and got charged for two

I was only ordered one item and something happened so I went back in to order again I'm only trying to order one thing and it end up are charging me for two of them I would like to return both of them now because I'm pissed I only wanted to order one
View full review
ID
#1732995 Review #1732995 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5798
Preferred solution
Full refund
New Reviewer

Play Storter just now and they charged me shipping and it's supposed to be free shipping today

Supposed to get free shipping today and they charged me Can you please get back to me and refund me my shipping cost its seven dollars thank you again phone number is 216-244-**** thank you
View full review
1 comment
#1792071

Sorry about that, Galaxy. Kindly send us a DM with your order details, and we'll have someone assist you with your refund. Hope to hear from you soon.

ID
#1732652 Review #1732652 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Pros
  • Just placed order
Cons
  • Taking to long to receive my exchange
  • Cannot speak with a live person
  • Can not get a hold of anyone
Reason of review
Order processing issue
Preferred solution
Full refund
New Reviewer

Exchange for product

I just need to change my size , color and from the short to a leggings
View full review
1 comment
#1792074

We can definitely help you with that, Trina. Kindly submit your exchange request here: https://returns-exchanges.shapermint.com/#/ If you need more help, please send us a DM via FB messenger.

ID
#1732372 Review #1732372 is a subjective opinion of poster.
Pros
  • Its a quality product
Reason of review
Honest return, exchange or cancellation policy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I want to return my order

I don't like how it shapes me and it just doesn't work for me.
View full review
2 comments
#1792077

Hello there, Mauriah. We would love to help you with your concern. Please send us a DM with your order details, and someone from our Customer Care team will assist you right away.

#1789510

You sent the wrong size. Can’t even call customer service. I have no return address.

View more comments (1)
ID
#1732222 Review #1732222 is a subjective opinion of poster.
Service
Shapermint Customer Care
Cons
  • Can not talk to an actual person
  • Can not get a hold of anyone
  • Product did not perform as marketed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$52
Preferred solution
Full refund
New Reviewer

When am i going to get my order

Poor communication why can't I talk to a live person? Need a ORDER DATE??? Hope I'm not going to regret this just on communicating alone!!! Cynthia
View full review
1 comment
#1792079

Sorry to hear that, Cynthia. Please send us a DM via FB messenger instead.

One of our associates will surely help you with whatever concerns you may have. Hope to hear from you soon.

ID
#1731539 Review #1731539 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Cons
  • No customer service
Reason of review
Poor customer service
New Reviewer

Mistake on order. I wanted only one

I accidentally ordered 2, I only need one, please put the money's back on my account or I will be forced to contact the fraud department at my bank
View full review
1 comment
#1792080

Don't worry, Berlyn. We can definitely help you with that.

Kindly send us a DM via FB messenger with your order details, and we'll have someone help you immediately. Hope to hear from you soon.

ID
#1730270 Review #1730270 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Full refund
  • I want full refund on my account i ordered today
Reason of review
Order processing issue
Loss
$46
Preferred solution
Full refund
New Reviewer

DO NOT GIVE PHONE NUMBER

I am harassed daily with phone ads for this company after unsubscribing!!, no way to address my issue with a live person, .
View full review
1 comment
#1792083

Sorry about that, Almir. Rest assured that we're doing our best to improve your experience with us. Please send us a DM via FB messenger with your order details so we can properly assist you.

ID
#1730194 Review #1730194 is a subjective opinion of poster.
Service
Shapermint Customer Care
Cons
  • No phone number or customer service
  • Harassment by phone ads daily on my phone
  • No coustmer service
Reason of review
HARRASING DAILY PHONE ADS WITH NO HUMAN TO SPEAK WITH !!! POOR CUSTOMER SERVICE
Preferred solution
STOP HARASSING ME DAILY WITH ADS ON MY PHONE< I HAVE UNSCRIBED
New Reviewer

See through leggins

Im just trying to find out which legging I should buy to get legging which is not see through. I purchased Empeutus high waist legging in black medium. They are see through. I would like to get a legging that isnt see through. Thank you
View full review
1 comment
#1792084

Hey there, Raylin. You may try a different size of the Empetua or check our leggings collection here: https://shapermint.com/collections/leggings If you need more help, kindly send us a DM via Fb messenger. Hope to hear from you soon.

ID
#1729364 Review #1729364 is a subjective opinion of poster.
Cons
  • Cannot speak with a live person
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered