Shapermint Reviews

Show reviews that mention
order customer customer service service refund items item number money return
Filter review
New Reviewer

Not satisfied with order system.

I ordered shapermint empetua...I was to use HALLOWEEN31 to get extra 30% off but I did not see any promo code section. On their chat I asked & it said to put credit card number 1st. I did & it went straight to ordering the product & did not get extra 30% off as promised. I called the company but no one in available. Not happy with this company...unethical!
View full review
1 comment
#1771125

We're so sorry to hear about this. We will definitely check on your order and help you out.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1695859 Review #1695859 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Cons
  • Deceiving customer
Reason of review
Order processing issue
Loss
$30
Preferred solution
Let the company propose a solution
New Reviewer

Exchange, ordered the wrong size

Unable to contact Shapermint via phone.
View full review
1 comment
#1771127

Hi there. We're so sorry if you were unable to reach us.

Don't worry because we are here to assist you in processing an exchange.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1695777 Review #1695777 is a subjective opinion of poster.
Pros
  • Price
  • Price of product
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Return and Exchange
New Reviewer

About a order

my name is Jacqueline Robinson I just placed a order and it is wrong.
View full review
2 comments
#1770633

Hi there, Jacqueline. Thanks for reaching out and we'll be happy to assist you with your order.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

#1770896
@Shapermint

Could someone contact me about my return? The facebook page is just a bot abd email just results in auto replies order sm244**** zip 59722

View more comments (1)
ID
#1695704 Review #1695704 is a subjective opinion of poster.
Pros
  • I want my money back
Cons
  • I want
Reason of review
Order processing issue
New Reviewer

Unable to process return online

Although I filled out the form to do a return, when I click on the credit options nothing happens. I have done an online chat, but all that gets is an email with return instructions. I've been to that section of the website, but it doesn't work even using various browsers and computers. Order #SM244**** ZIP 59722
View full review
4 comments
#1770904

Facebook page does NOTHING!

#1770889

Hello, autobot. I have tried the email address. I just receive an auto reply telling me to use the website which HASN'T WORKED!

#1770648

I tried that email address. I just keep getting auto replies.

#1770634

Hello there. Thanks for letting us know and we're sorry to hear that you were unable to process a return on line.

Let us assist you further.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

View more comments (3)
ID
#1695431 Review #1695431 is a subjective opinion of poster.
Pros
  • I like the products
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$53
Preferred solution
Full refund
New Reviewer

Order was place wrong

I had originally order 1 BELK shapermint at end of my order I was told I could save. Up to 70% so I was thinking I was only ordering 2 shaper for 29.99 not 3
View full review
1 comment
#1770635

Hi there. So sorry for the confusion.

Allow us to check on your order and help you further.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1694929 Review #1694929 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • Just place order
Reason of review
Pricing issue
Loss
$22
Preferred solution
Price reduction
New Reviewer

Order not recieved

I never received my shipment on order SM 269**** * BRAS I paid 56.33 which cleared my bank. Your online show fulfilled?
View full review
1 comment
#1770043

Hi there. So sorry to hear that you haven't received your order yet.

We'll definitely check on it and assist you.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1694363 Review #1694363 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Pros
  • I like the products
Cons
  • Did not recieve package
Reason of review
Problem with delivery
Loss
$56
Preferred solution
Deliver product or service ordered
New Reviewer

My item did not ship

My item was returned m, never shipped to me.
View full review
1 comment
#1770045

Oh no. So sorry to hear that you haven't received your order yet.

Allow us to check what happened and assist you.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1693565 Review #1693565 is a subjective opinion of poster.
Location
Santa Ana, California
Cons
  • Service will never buy again

Did not recieve my item

Your Order #SM269**** is on its way it's been since October 23rd that I placed an order today is the 29th of October I go to check my tracking number and find out that they're saying my address was incorrect which is not true. I have not received my product and very disappointed. your customer service line sucks. Chinese229@***.com.
View full review
1 comment
#1770048

We're so sorry to hear that you haven't received your purchase yet. We'll definitely look into it and help you out.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1693278 Review #1693278 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Shapermint Shipping Service
Reason of review
Order processing issue
New Reviewer

My order is wrong

I only ordered one black bra one white bra but you charged me for two black ones and a white one this is a big problem for me I do not have the money for all three bras
View full review
1 comment
#1769265

Sorry to hear about what happened, AbsoluteWhiteRhinoceros234. Allow us to make things right for you. Please send us a Facebook message or email us at hello@shapermint.com with the information on the issue you’re experiencing and the order details.

ID
#1692958 Review #1692958 is a subjective opinion of poster.
Service
Shapermint Customer Care
Reason of review
Order processing issue
Loss
$21
Preferred solution
Let the company propose a solution
New Reviewer

Return item for refund

Trying to return an item but my sm # can’t be found in your system. My number is+186********
View full review
1 comment
#1769262

Hello, MinorBologneseDog155. So sorry that you are having a problem returning your order.

Let us be a help!

You can send us a Facebook message or email us at hello@shapermint.com. Thanks!

ID
#1692620 Review #1692620 is a subjective opinion of poster.
Service
Shapermint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$36
Preferred solution
Full refund
New Reviewer

Thieves

I returned an item I purchased that did not fit. I returned it in the allowed time frame and have not got a response renebaker346@***.com
View full review
1 comment
#1768410

Hello there. Thanks for reaching out and we're so sorry to hear that you didn't get an update about the item that you've returned.

We can definitely check on it and assist you.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1691472 Review #1691472 is a subjective opinion of poster.
Pros
  • I love the item in correct size
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Return

I want x small to small size this medium doesn't help with my muffin
View full review
1 comment
#1768414

Hi there. So sorry to hear that the medium size didn't work for you.

Let us assist you further.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1690858 Review #1690858 is a subjective opinion of poster.
Location
Miami, Florida

Return

I want x small to small size this medium doesn't help with my muffin
View full review
1 comment
#1768415

Hi there. So sorry to hear that the medium size didn't work for you.

Let us assist you further.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1690854 Review #1690854 is a subjective opinion of poster.
Location
Miami, Florida

Return label not generated

I have tried to call to get a lable since it wasnt generated so i can exchange the items ans still no lable and no call back.
View full review
1 comment
#1768420

Hi there. So sorry to hear that you haven't received a return label yet.

Let us help you out.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1690579 Review #1690579 is a subjective opinion of poster.
Location
El Dorado, Kansas
Service
Shapermint Customer Care
New Reviewer

I didn't get my tracker number

I only want one but it charged me for two I don’t want the one for 11.99
View full review
1 comment
#1768421

Thanks for reaching out and we're so sorry to hear about the charge. We'll definitely look into this and assist you.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1690378 Review #1690378 is a subjective opinion of poster.
Pros
  • Never recieved product
Cons
  • Bad service no way to contact seller does not send products
  • Not enough information
Reason of review
Pricing issue
Loss
$12
Preferred solution
Full refund