Anonymous
map-marker Queens, New York

Where's my order number my tracking number

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I can't seem to speak to ANY live person the item I purchased was too small I could not get my order number to return
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2 comments
Shapermint

So sorry that they were too small for you and allow us to take care of your FREE Exchange request. Please drop your e-mail address here https://***/Shapermint?ref=w15979346 and we'll sort the rest from there.

Shapermint

We hear you and we'd love to check the status of your order and track it on your behalf. Please drop your order details here https://***/Shapermint?ref=w15979346 so we can get started.

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Anonymous
map-marker Cambridge, Massachusetts

Package not received.

I ordered from July 19th and not received my package as yet. Neither got any notification or hear about my tracking details. What should I do? Cant get anyone to speak with.
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Nancy W Zku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Impossible to speak with someone

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Cant speak to someone about a return and impossible to do online. This seems like a shady way to do business Just look at their return email. Pissedconsumer.com
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Preferred solution: Full refund

User's recommendation: Don’t bother

Carol M Ntu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied

Have not received refund. When I call, recording comes on, repeats three time that a customer service representative will be on the line shorty-then I get a dial tone. Left message on line with Rachel Mint was informed refund for $39.34 was applied. Called my bank twice-no refund!
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Loss:
$39
Pros:
  • Stating how good it is
Cons:
  • No communication with a person to address issues

Preferred solution: Full refund

User's recommendation: Don’t waste your time!

1 comment
Shapermint

We’d love to talk to you over the phone, Carol. But phone lines aren’t available right now.

Please send us a message here https://***/Shapermint?ref=w15260442 instead. We're here to help and get this sorted out.

Jina L Dly

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Refund my order

I have tried 5 times to contact your company about getting a refund for this order which I never received. I have documented screenshots with your chat reps as well as emails confirming my telephone calls to your company. I leave messages, since nobody picks up the telephone, but I never receive any calls in return. Please refund me in full for the below order. I never received it. Thank you, Jina Lee
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1 comment
Shapermint

We hear you, Jina. Please see our reply to your initial review.

We're here to help.

Let's sort this out through this link: https://***/Shapermint?ref=w15260442. We'll wait for your order details so we can get started.

PAMELA S Jrx

Charges fro monthly club I Did Not sign up for

Hung up before the automated system would let me speak to real person. Keep trying to connect with live person!!
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Loss:
$15
Pros:
  • Dont know
Cons:
  • Took my money

Preferred solution: Full refund

User's recommendation: Watch you auto charges from this place. I am having problem with charges I did not give permission for.

1 comment
Shapermint

We hear you and sorry for the hardship in canceling your membership, Pamela. Allow us to sort this out and proceed with your cancellation request ASAP. Drop us your e-mail address here https://***/Shapermint?ref=w15979346 and we'll take care of everything from there.

Brenda K Yzd
map-marker Durham, North Carolina

My order is short ,have tried for two weeks to get someone on the phone . Customer service sucks

short My order is short the bra . I cant get no customer satisfaction to send me what I paid for order evern Only half delivery
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Loss:
$26
Pros:
  • I want what i payed for
  • Hoping to resolve this

Preferred solution: Deliver product or service ordered

1 comment
Shapermint

Sorry that you received an incomplete order, Brenda. Let's get this sorted and arrange another shipment for the missing Bra. Drop your order details here https://***/Shapermint?ref=w15979346 and we'll take care of everything from there.

Eline Qiv
map-marker Alexandria, Louisiana

I've never received all of my order

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I placed an order for two camis that got out of control but I was able to have that order taken care of. So I ordered two bras (two black) then the same thing happened just like the first time (my bad for ordering anything again). So I was charged for 4 bras and only received 2. Now this is May and that was ordered at the end of January or early February and I still havent received the other two
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User's recommendation: Don’t be stupid like I was. After you place an order don’t fall for other offers

1 comment
Shapermint

So sorry that you received an incomplete order, Eline. Let's get this fixed by arranging another shipment for you. Please drop your order details here https://***/Shapermint?ref=w15979346 and we'll take care of everything from there.

Barbara S Bdp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker City Of Saint Peters, Missouri

Charged $4.99 automatic payment

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Shapermint - Charged $4.99 automatic payment
I DID NOT authorize this payment. I want a refund, an apology and close any and all accounts with Shapermint. I am very angry that you can charge my account without my signature. I am notifying my bank and PayPal.
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Loss:
$6

Preferred solution: Full refund

User's recommendation: Do not order from this company. They charge you without consent.

1 comment
Shapermint

Sorry to hear you want to cancel your Shapermint Club Membership subscription, Barbara. Please send us a message on this link http://m.me/shapermint with your order details so we can initiate a cancellation of your membership.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Scarborough, Ontario

Overvalued order on delivery

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Shapermint - Overvalued order on delivery
Shapermint - Overvalued order on delivery - Image 2
Shapermint - Overvalued order on delivery - Image 3
The total value assigned to my package was double the actual total of the order and so I had to pay C$66.22 on duty. Canadians beware and don't bother ordering from this company if you want to avoid duty. It may be that it was a large order but I am not happy paying what I did and then having double the value assigned.
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User's recommendation: Avoid large orders from Canada

2 comments
Shapermint

We're sorry this happened. Allow us to get this fix. Please drop us a message with your order details so we can further check on what happened.

Shapermint
reply icon Replying to comment of Shapermint

Kindly please send us a message through this link, http://***/shapermint.

View more comments (1)
Lisa C Nfq
map-marker Stacy, Minnesota

Never received order.

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Ordered almost a month ago. Still waiting. Customer service via chat is no help. They indicate item is on its way, same auto chats with everyone. I'm extremely frustrated at this point! I haven't tried calling after reading reviews. Wish I had read reviews before ordering. I'm heading to bank to get charges dropped!
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't order.

1 comment
Shapermint

Really sorry, Lisa. This isn't the experience we'd want for you.

Let's get this sorted out.

Send us your order details here https://***/Shapermint?ref=w15260378. Hope to hear from you soon.

Anonymous
map-marker Pataskala, Ohio

Terrible service, cannot get my address correct

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Ordered a bra, got it and loved it. Decided to order more, the order was sent t ok the wrong address. Not my mistake, a flat out wrong address. Contacted customer support, they processed a replacement, then after waiting over a week for an update, had to talk to customer service again. Got a track it number, and it is going to the wrong address again! Their explanation, the address is being auto filled. When I ask for a refund, they want another chance to send it to the wrong address. Will never order from them again!
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User's recommendation: Avoid this company!!!!!!

1 comment
Shapermint

Hello, @PissedConsumer3726558. We can send the items to yoru alternate shipping address, so we can avoid this from happening again.

Were you able to receive your refund request? You can message us here: https://***/Shapermint?ref=w15260442

Jacqueline T Por

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Charges not auth

Several months ago I declined Ed further participation. I see where numerous unauthorized charges continue to made by you Improve customer and product delivery services.
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Preferred solution: Return unauthorized charges to my credit card ending 5643.

User's recommendation: Tweek you Service delivery...All of it.

Katherine J Mas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Swift Current, Saskatchewan

Not recieving order

Order # SM946**** was paid for by MC on may 1, 2022. I have recieved 4 e-mails saying that the shipment is on the way. But, it never arrives. where is it and is this a scam in which I will have to get my cc co. involved in. contact me asap
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Pros:
  • Product looked good so i ordered it

Preferred solution: Deliver product or service ordered

Marty R Rrw
map-marker Louisville, Kentucky

I put ONE bra in my cart and hit the purchase button. When I got my summary, I had been charged for two bras. After I was able to speak to someone I asked to cancel my order. I don't trust them now.

My purchase was doubled without my consent. I thought it was a mistake but when I finally communicated with someone she never apologized, only offered me a discount to keep the purchase. This made me feel like that was the plan all along.
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Preferred solution: Full refund

User's recommendation: Don't buy from this company.

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