Shapermint Reviews

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No customer service

Order item can't talk to any one in customer service.
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1 comment
#1762551

Hi there. We're so sorry to hear that you were unable to get a hold of a customer care representative to assist you.

Please know that we are just here, ready to help.

Just send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1680614 Review #1680614 is a subjective opinion of poster.
Location
Lithonia, Georgia
New Reviewer

Bad...will try ordering again no item sent can’t get a live responce to questions

Item ordered 9/22 not received yet tried calling many times no live response yet will check bank account close where is my money...Carol Brown will not again place an order. Ph#770 899 **** rating 0.
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1 comment
#1761940

Hello, JazzyGharial756. We're so sorry to hear that you haven't received your order yet.

Let us help to check what's going on! Send us a Facebook message or email us at hello@shapermint.com with your order details.

ID
#1678493 Review #1678493 is a subjective opinion of poster.
Cons
  • Never received items
Reason of review
Poor customer service
Loss
$29
Preferred solution
Full refund
New Reviewer

You don’t carry the most sought after Shapeware

And that is a one piece Shapeware including bra (with or w/o underwire) in Capri length. You are missing a huge section of the population and therefore losing a great deal of revenue.
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1 comment
#1761055

Hi there. We appreciate you reaching out to us about this.

Please know that we are continuously working on having more brands and styles to be in added in our marketplace, and we'll surely update our website once there are new addition to our collection.

Feel free to check www.shapermint.com from time to time. Thank you!

ID
#1678302 Review #1678302 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Reason of review
You do not carry and most desirable pizza Shapeware in the world and I’m very surprised.
New Reviewer

Need my refund

Never recieved the product.i get a text saying insufficent address.sending back to sender.so i dont even want the product anymore just would you please guve me my refund.
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1 comment
#1760825

Hi there. We're so sorry to hear that you haven't received your order yet.

We'll definitely look into this and help you out.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1677471 Review #1677471 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Pros
  • Never recieved product
Reason of review
Insufficient address.and product never got delivered
Loss
$33
Preferred solution
Full refund
New Reviewer

FRUSTRATING

I HAVE A RECEIPT WITH THE ORDER NUMBER AND SHIPPING ADDRESS CLEARLY ON IT. THE SITE TELLS ME ORDER NOT FOUND AND ORDER NUMBER DOESNT MATCH ZIP CODE. IN MY OPINION WHAT A RACKET. PAY ME AND DONT EXPECT TO RETURN IT AND DONT EXPECT TO CALL TO TALK TO A HUMAN OR LEAVE A MESSAGE.
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1 comment
#1760543

Hello, FakeAlaskanMalamute824. Sorry that you are having trouble with our return process.

Please know that we are here to help you.

Send us a Facebook message or email us at hello@shapermint.com together with your order details. Thanks.

ID
#1676837 Review #1676837 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Pros
  • Its a quality product
Cons
  • I need a larger size
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer

This do not work

It dont work at all plus its not a extra small
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1 comment
#1760124

We're so sorry to hear that it didn't work as expected, PrestigiousGecko775. We'll definitely assist you further.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1676042 Review #1676042 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Pros
  • Received it fairly quick
Cons
  • No phone number to contact
Reason of review
Bad quality
Preferred solution
Full refund
New Reviewer

Order

No answer n did not solve my problem by chat,i hate this company
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1 comment
#1759609

Hi there, WavySwallowtail322. We're so sorry to hear about this.

Allow us to further assist you with your concern.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1675344 Review #1675344 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
New Reviewer

Too many charges

Please call urgently as too much charges were taken out of account
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1 comment
#1758974

Uh oh! Let's figure out what's going on, CarelessOtter348. Send us a Facebook message or email us at hello@shapermint.com with your order details so we can better check on this.

ID
#1674438 Review #1674438 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Reason of review
Order processing issue
Loss
$76
Preferred solution
Full refund
New Reviewer

Hello I have tried repeatedly to arrange an exchange of goods after the wrong size was delivered to but have had no success so far. A very disappointed customer.

October 7th 2019 2 goods received from Shapermint were the wrong size. I went on line and followed the instructions to organise an exchange for the correct size to be sent to me and return wrong goods. I haven’t had any success with my requests for help as their replies being very vague. I am left feeling very frustrated and disappointed.
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1 comment
#1758972

Oh no, EarthyHornShark190! We're sorry that you're having difficulties with our return process.

We're here, ready to help!

Just send us a Facebook message or email us at hello@shapermint.com with your order details. Thanks.

ID
#1673858 Review #1673858 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Pros
  • Good quality goods supplied
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Exchange arrangements organised with your company so that I can have the right size cami tops sent to me.
New Reviewer

DO NOT BUY FROM HERE

IT HAS BEEN OVER A MONTH SINCE I RETURNED AND HAVE NOT RECEIVED MY REFUND. NOW I CALLED AND THERE IS NO ONE TO TALK TO ON THE PHONE. YOU HAVE TO TEXT OR EMAIL.DO NOT RECOMMEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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1 comment
#1758970

Aww. So sorry that you haven't received your refund yet, TearfulMoorhen495.

Send us a Facebook message or email us at hello@shapermint.com with your order details so we can better check on this. Thanks!

ID
#1673834 Review #1673834 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • No pros
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
New Reviewer

Very Frustration

I received the wrong size. I finally contacted sizing, because customer care would not return my calls, and they said they closed at 7 pm Eastern Standard Time, which I called between 5:30 and 6:30 so they should be open. Sizing told me the would send me shipping label for shipping because they did send the wrong size. Never sent a label so I sent the items with a note and my order number on September 16th, and I showed they received it on the 18th and I have no heard word one. I spent over $50.00 and want them to handle this problem. I am no finding out they don't have customer service.
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1 comment
#1757115

Oh no, IrritableWallaby766! Sorry that you felt this way!

We are here to help you with the exchange! Send us a Facebook message or email us at hello@shapermint.com together with your order details so we can better assist you!

ID
#1671111 Review #1671111 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Cons
  • No phone number or customer service
Reason of review
Poor customer service
Loss
$51
Preferred solution
Deliver product or service ordered
New Reviewer

Never received product

Shipment never received. No one ever answered my call and I now have a wedding on Saturday and no shapermint to wear under my dress. Very unfortunate. Martha Madren
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1 comment
#1757114

Hello, CleanBaskingShark492. So sorry to hear that you haven't received your order yet.

Let us help you to check what's going on with your order.

Send us a Facebook message or email us at hello@shapermint.com with your order details. Thank you.

ID
#1671103 Review #1671103 is a subjective opinion of poster.
Location
Johnston, Iowa
Reason of review
Problem with delivery
New Reviewer

No live customer service

My orders where returned and I have tried to call the customer service number for weeks and to no avail. There is no way to reach a live person and I have not received a response from them
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1 comment
#1756771

Hello there. We're so sorry to hear that you were unable to speak with a representative to assist you with your order.

Please know that we are here to help you.

Just send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1670098 Review #1670098 is a subjective opinion of poster.
Location
Houston, Texas
Service
Shapermint Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Cancel membership now!!!

I want to cancel my membership now! I did not know there is membership fee. I was charged and not very happy about it!!
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1 comment
#1756234

Hi there. So sorry to hear that you weren't happy about the charge for the membership.

We'll be glad to further look into this and assist you.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1669536 Review #1669536 is a subjective opinion of poster.
Location
Stockton, California
New Reviewer

Im not getting an email with return address

hi, i put in a few tickets. i need the print label for returning an item. it didnt get sent to my email address
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1 comment
#1756236

Hello there, TiredDeutscheBracke. So sorry to hear that you wanted to return your purchase.

Let us help you in generatingt the return label.

Just send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1668763 Review #1668763 is a subjective opinion of poster.
Location
Hartford, Connecticut
Reason of review
Poor customer service
Loss
$17