I canceled a membership and they billed me anyway!

3.0
I am a customer of Shapermint. They offered me a free 30 day membership, with the understanding that I could cancel anytime with no hassle. I canceled the membership 1 day prior to the 30 day membership ending and the still billed me! I have yet to speak with or hear from anyone with the company! I actually like the products, however they are not the only preveyors of shape wear! Ready to drop them from my list of favorites!

User's recommendation: I will not recommend due to poor customer service.

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#2065971

Really sorry that you have to deal with this. We'll turn your experience around, and we'll have this checked.

By the way, please know that once your Shapermint Club is cancelled, you will also lose your access to different EXCLUSIVE benefits, such as Free Priority Shipping, Dedicated 24/7 Customer Support, Access to Exclusive Content, Secret Community and Exclusives Deals and Freebies.

Please leave your email address here: http://m.me/shapermint to get started. Thanks!

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#2889111 Review #2889111 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Wrong product delivered

I was sent a product I did not order Called company 8 days ago and still have not received my correct order. I found it difficult to talk to a person. No customer service available. Still waiting.
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#2083729

Our apologies for sending the wrong order. Perhaps a miss while packing it in our warehouse.

We'd love to make this right and arrange another shipment for the correct items. Send us your order details here: https://m.me/Shapermint?ref=w15979346 and we'll take care of the rest from there.

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#3010195 Review #3010195 is a subjective opinion of poster.
Location
Gainesville, Georgia
New Reviewer

No help provided

3.6
I called yesterday and today both times after hearing your recording I was disconnected! I want information to exchange what I bought for one size down. This is very frustrating!

User's recommendation: Answer calls!

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#2062196

We're sorry we weren't able to attend to your call, Stavros. Our lines are down as of the moment.

We have ways to assist you and process your exchange.

Kindly send us a message together with your order details here: https://m.me/Shapermint?ref=w15260442 and we'll make things right for you. Thanks.

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#2869180 Review #2869180 is a subjective opinion of poster.
Location
Westbury, New York
New Reviewer

Speak to agent

1.2
Getting a refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#2060394

Hi Deanna. We're here. You can message us your order info here: https://m.me/shapermint so we can help you with the refund.

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#2856560 Review #2856560 is a subjective opinion of poster.
Pros
  • I need my money back
Loss
$50
Preferred solution
Full refund

Wrong order in size

My problem was resolved by messages with customer service. The phone call hangs up and tells you they don't have time. They are sending my correct order.
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#2084197

We know phone call would probably be much faster, but our lines are down at the moment. But our representatives are here to assist.

We'd love to help you check the status of your replacement and give you an update. Kindly send us your order details here https://m.me/Shapermint?ref=w15979346 and we'll sort the rest from there.

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#3014465 Review #3014465 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
New Reviewer

Lack of contact with the company

This is my very first purchase & I've been trying to get someone to help me with my return. When I received my order there WAS NOT A RECEIPT NOR WAS THERE A RETURN LABEL. I just wanted to exchange for a larger size but now i just want my money back
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#2072449

Sorry to hear you wanted to process a return, Paula. We'd eager to help you with this and turn your experience around. Please connect with us here https://m.me/Shapermint?ref=w15260442 so we can better assist you.

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#2936878 Review #2936878 is a subjective opinion of poster.
Pros
  • At the moment
  • I would like a refund
Cons
  • Daily phone ads after unscribing
  • Poor customer service it never arrived request redund
  • Terrible experience
Loss
$59
Preferred solution
Full refund
New Reviewer

Monthly charge

Ive been getting charged 4.99 per month i dont know for what i havent bought anything since my 1st purchase
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#2074641

You might be subscribed to our Shapermint Club on where you can enjoy these amazing benefits: FREE PRIORITY SHIPPING DEDICATED 24/7 CUSTOMER SUPPORT EXCLUSIVE COMMUNITY CLUB-ONLY DEALS AND FREEBIES Allow us to look into this. Please send us your order info directly to : http://m.me/shapermint and we'll send you an update. Thanks!

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#2951170 Review #2951170 is a subjective opinion of poster.
Loss
$10
Preferred solution
Full refund

Sent both bras in black

I thought I ordered 1 black and 1 nude! I got both bras in black! I would like to have 1 in nude! Thank you
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#2083727

Oh no! Sorry about the mix-up on your order.

Give us a chance to make this right and send in your missing Nude Bra. Send us your order details here: https://m.me/Shapermint?ref=w15979346 and we'll have the rest taken care of from there.

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0 0
ID
#3009989 Review #3009989 is a subjective opinion of poster.
Location
Fishers, Indiana

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Unauthorized charges in my card

1.0