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Incorrect order

Shapermint - Incorrect order
Original review updated by user Oct 05, 2021
I order a cami and a free shorts but my order say 2 cami then I cancel my order and they still charge my account I want a refund
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ID
#2939298 Review #2939298 is a subjective opinion of poster.
Loss
$35
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Keep taking money off my card

I dont know why 4.95 is being taken off my card, I want it stopped and put back on my card, so far it has been taken twice, card number ending1814.
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1 comment
#2061455

I'm sorry to hear that & we'd be glad to check on this for you, Hortence. Please message us your order number or email thru http://m.me/shapermint & we'll sort the rest & refund all charges as needed.

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ID
#2861916 Review #2861916 is a subjective opinion of poster.
Loss
$9990
Preferred solution
Full refund
New Reviewer

Non delivery

1.0
Ordered cami it took about 8 wks to arrive item is comfortable so I ordered more itemsthese were never delivered. Its been 12 wks and customer service is non existent no chat answered no phone calls answered no emails answered. Credit card was charged but sadly never received any products. Very disappointed User's recommendation: Do not order items from this company
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2 comments
#2052837

We understand how frustrating this has been for you, Denise. Please know that we are working to find a solution in order to send your items the soonest. Leave your order info here: https://m.me/Shapermint?ref=w15260378 and we'll have this checked real quick.

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0 0
#2052497

Allow us to look into this, to ease your worries, Denise. We didn't mean for you to feel this way towards us.

Do you mind sending us a message instead?

Please send us your order info directly through: https://m.me/Shapermint?ref=w15260442 and we'll take care of the rest. Thanks!

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ID
#2806889 Review #2806889 is a subjective opinion of poster.
Cons
  • Unable to contact them directly
Loss
$50
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Poor quality

1.5
Shapermint - Poor quality
Sticky substance on shorts coming off after first try on. Should this be happening? I am not sure it will not roll down now

User's recommendation: Not recommending.

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#2062224

So sorry that we sent out a damaged product, Maria. We'd love to make this right and arrange another shipment for you.

Send us your order details here https://m.me/Shapermint?ref=w15260442 and we'll sort this out right away. Thanks.

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0 0
ID
#2706828 Review #2706828 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Unhappy

I keep getting charged $4.99 per month and I do not understand why. PLEASE CANCEL!!!!! And now I am being told in my review that I HAVE to write 100 symbols/letters. Please, please stop!!!! I do not want to be charged $4 99 each month anymore. Please remove me from your list.

User's recommendation: Please remove me from your monthly charge.

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2 comments
#2057211

I would like to get refunded for ALL of the times I have been charged $4.99.

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0 0
#2057209

Allow us to help you with the cancellation, Kierstan. Please DM us your email address so we can proceed. Send it through this link m.me/shapermint

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ID
#2836917 Review #2836917 is a subjective opinion of poster.
Loss
$5
Preferred solution
Full refund

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Verified Reviewer New Reviewer

I never received my order from May 1,2021

1.0
I have been sent emails saying it was on its way and I never received it. I asked to have a refund and never got a response to that.

User's recommendation: Don’t order from this company.

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1 comment
#2049280

This isn’t how we want to leave you. Let's get this sorted out—we'd love an opportunity to make things right.

Pop us a message on this link https://m.me/Shapermint?ref=w15260378. Chat soon!

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#2782789 Review #2782789 is a subjective opinion of poster.
Location
Troy, Michigan

My order went thru twice

Order went thru twice fir different prices. I contacted PayPal immediately. I ordered one item. Still haven't recieved that item. Can you give me an update on the 1 item. Thank You
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#2078972

So sorry that you have not gotten yet your order. There's just a slight hiccup due to the global shipping issues affecting our logistic partners, but for sure it's on its way now. Send your order info here: https://m.me/Shapermint?ref=w15260378 and we'll have it checked.

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#2977108 Review #2977108 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

Billing mistake

I have not joined the shapermint club but my PayPal has been charged for it for the last three months. I would like this refunded please. Traci Anderson Tracijobanderson@***.com 303931****
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#2069073

Hi Traci! You might be subscribed to our Shapermint Club on where you can enjoy these amazing benefits: FREE PRIORITY SHIPPING DEDICATED 24/7 CUSTOMER SUPPORT EXCLUSIVE COMMUNITY CLUB-ONLY DEALS AND FREEBIES.

We'd be glad to look into this.

Please send us a message directly at : http://m.me/shapermint with your info and we'll take care of the rest. Thanks!

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0 0
ID
#2912965 Review #2912965 is a subjective opinion of poster.
Cons
  • No phone number to contact
Loss
$15
Preferred solution
Full refund
New Reviewer

Received wrong item!

Original review updated by user Sep 29, 2021
I do not understand why a fee is deducted from my balance, when I was sent wrong the item! I feel as if this fee should be waved.

User's recommendation: First bad experience!!!

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1 comment
#2070105

So sorry that happened, Louise. Allow us to make this right. Please drop us your order details here https://m.me/Shapermint?ref=w15260442.

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0 0
ID
#2920155 Review #2920155 is a subjective opinion of poster.
Pros
  • Good price
Cons
  • Could not speak with an actual person from company
Loss
$16
Preferred solution
Full refund

Didn't receive my order

1.0
I didnt speak with anyone about having my order delayed twice. I have paid for the order n received another email this morning about another delay. With this happening again, I would like a full refund with monies placed back on my card. Im really disappointed because I ordered items over a month for a trip out of town.

User's recommendation: Shipment is delayed so don’t order if you need items quickly.

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#2061100

Really sorry for the delay in getting your order. Please allow us to take care of it by sending a DM with your order details at this link: https://m.me/Shapermint?ref=w15260378

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0 0
ID
#2861178 Review #2861178 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Need to do an exchange do not have confirmation number

3.2
Have not been able to reach anyone. I was sent a size small and ordered a size large. I need to return for larger size. 615-424-****

User's recommendation: Not worth the hassle.

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#2064712

I'm sorry to hear that you didn't receive the correct size for you. We've be glad to make the exchange for you. Just send your order number or email thru https://m.me/Shapermint?ref=w15260442 & we'll sort the rest.

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0 0
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#2876155 Review #2876155 is a subjective opinion of poster.
Location
Nashville, Tennessee

Unable to track parcel

3.3