Shapermint Reviews

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NO PHONE OR CHAT FOR CUSTOMER SERVICE

NO CUSTOMER SERVICE PEOPLE!!! NO PHONE...NO CHAT........NO EMAIL CONFIRMATION FOR MY ORDER EITHER!!!!!!!!!!!11
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1 comment
#1781324

Oh no. So sorry to hear that you were unable to speak with a Customer care representative.

Please know that we are here to help.

Please send us a message via our Facebook page with your order details. Thank you.

ID
#1715254 Review #1715254 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida
Service
Shapermint Customer Care
New Reviewer

Order issue

There was to many items mistakenly purchased i only wanted one can customer service cancle the 2 extra items i only ordered 1 for 29.15
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1 comment
#1781327

Thanks for letting us know about this and we'll be happy to help. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1715181 Review #1715181 is a subjective opinion of poster.
Location
Cleveland, Ohio
Service
Shapermint Shipping Service
Reason of review
To many items only purchased 1 charged for 3
Loss
$86
Preferred solution
Full refund
New Reviewer

Over charged

No one never answered the phone line.It will just hang up
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1 comment
#1781592

We're sorry to hear about what happened, ScrawnyShrimp280. Please send us a private message with your order details through our FB account so we can look into it. One of our associates will help you right away.

ID
#1714752 Review #1714752 is a subjective opinion of poster.
Service
Shapermint Customer Care
Reason of review
Poor customer service
Loss
$38
Preferred solution
Full refund

Returns

Im not mad anout anything y'all have done i just ordered the wrong size...have my return label printed amd about to send back for an exchange....thank you so much! Looking forward to receiving the right size!
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1 comment
#1781316

Glad to know that you were able to process your exchange online. You may reach out to us on our Facebook page anytime you need assistance. Thank you.

ID
#1714733 Review #1714733 is a subjective opinion of poster.
Location
Sugar Land, Texas
New Reviewer

This is my code lAMAWESoME

I want to ensure that my order go true and i get the right size big size my daughter order a small for me i fight to put it on please send me back one size large i want to know wat day it will get to me thanks I want to know if my orders went through the money taken out of my account. I'm waiting to hear from someone. I pop in my code.
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1 comment
#1781315

Hello there. Thank you for your purchase and we're happy to check on your order.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1714656 Review #1714656 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Pros
  • I need big size that wat i orders
Cons
  • Want my second item please

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Exchanges are not as easy as they say. I have been trying to exchange and have been unsuccessful. I have contact them through email and left messages for a whole week and no one will call you back.

Update by user Nov 23, 2019

No one to Chat with even though they advertise 24/7. Never available!!!! The feature does not exist.

Original review posted by user Nov 23, 2019
Horrible customer service. The exchange page will not allow me to shop for an exchange or to request store credit or credit back to my credit card. SO FRUSTRATING NEVER HAVE I EXPERIENCE THIS TYPE OF CUSTOMER SERVICE.
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1 comment
#1782108

Hey there, FirsthandBinturong792. We're sorry to hear all of that. Kindly send us a private message through our FB account, and surely, one of our associates will immediately help you with the exchange process.

ID
#1714601 Review #1714601 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • Price
Cons
  • Returns are difficult
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

My order

I mistakenly order a bigger size that y I want cancel my order n keep the same one
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1 comment
#1781314

Hi there. We do process orders to make sure that they'll arrive to you on time.

Let's check on your order and see what we can do.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1714428 Review #1714428 is a subjective opinion of poster.
Location
Schenectady, New York
New Reviewer

Never ever order NEVER NEVER NEVER NEVER

THIS COMPANY JUST RIPPED ME OFF AND TOOK MY MONEY BEFORE I APPROVED ANYTHING,.......AYYYYYYYYYYYYYYY IM SO MAD THEY JUST TOOK MONEY FROM ME I DID NOT AUTHORIZE.......
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1 comment
#1781313

We're so sorry to hear about this. Please allow us to look into your order and help you out.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1714393 Review #1714393 is a subjective opinion of poster.
Location
San Antonio, Texas
Reason of review
Order processing issue

Returns

Wrong size...that's all wanted to get a size bigger
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1 comment
#1780967

No worries. Our returns and exchange process is very easy and hassle-free.

Just simply go to this link for the steps: https://help.shapermint.com/hc/en-us/articles/360026334054-How-do-I-start-an-exchange-.

You may also send us a private message on our Facebook page with your order details and we'll assist you. Thank you.

ID
#1714233 Review #1714233 is a subjective opinion of poster.
Location
Oakland, California
Reason of review
Not as described/ advertised

Don’t order from shapermint

I placed One order and shapermint charged my account twice, and sent two items I did not order. I’m unable to get a Live person or a response by text, email or phone. Shoppers beware.
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1 comment
#1780963

Oh no. So sorry to hear about this.

Let us look into it further and help you out.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1713904 Review #1713904 is a subjective opinion of poster.
Location
Tracy, California
Service
Shapermint Shipping Service
New Reviewer

Inability to create account and to create an exchange

I am trying to get through to you. The link for creatinng account does not work. I tried to initiate an exchange and could not get through to you people. I keeping getting told you cannot find my order. I reached out by phone and got disconnected. Now you tell me what to do
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1 comment
#1780451

We're sorry to hear all about it, VigilantFlamingo776. Don't worry, we'll do our best to provide you the correct resolution. Please send us a private message through our FB account with your order details, and we'll have one of our associates assist you with the return process.

ID
#1713258 Review #1713258 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • Product appears useful
Cons
  • An exchange
  • I want
Reason of review
Poor customer service
New Reviewer

Answer your phone and be available to interact with customers online

Placed an order yesterday 11/19.2019 which did not process so I tried several times and still no results. Later on all orders I tried to place went through between 6-9 orders. Tried to resolve by phoning Shapermint, could not speak to a live person was always directed to leave a message which I did and no one ever responded. Also tried to notify Shapermint online without any success. Now my credit cards have been charged several times and I'm still trying to resolve these issues. Today I received emails that all of these orders were shipped and I still can't get in touch with anyone at Shapermint to take care of these issues.
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1 comment
#1780452

We're sorry to hear about that, NearCrane144. Kindly send us a private message through our FB account with your order details or email address, and we'll have someone help you cancel the other orders you placed. We hope to hear from you soon.

ID
#1713207 Review #1713207 is a subjective opinion of poster.
Service
Shapermint Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer

I believe they are a scam

I ordered a product a week ago and purchased the expedited shipping. Then I received a notice that my product would be late and no date. There is noone to call to give you information
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1 comment
#1780453

Sorry to hear about that, UpbeatYak966. We would love to check the status of your order for you and find out what happened. Please send us a private message with your order details through our FB account, and we'll have one of our associates assist you right away.

ID
#1713204 Review #1713204 is a subjective opinion of poster.
Pros
  • Never recieved product
Cons
  • There is no one to help with the order
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Let the company propose a solution
New Reviewer

Do not buy this product it is not quality and when you try to return it it is almost impossible to get a hold of anyone or do use their website to return anything.

I have been trying to do a return on this for one month and cannot get the return to go through on your website which I'm sure is purposeful on your end
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3 comments
#1780454

We're sorry about that, SoggyNorwegianForest930. The return only works for those who are in the US.

For international, we have to process it manually. Kindly send us a private message with your order details through our FB account, and we'll take care of that for you right away.

#1780524
@Shapermint

Shapermint did reach out to me and issued me a refund.

#1781593
@PissedConsumer1780524

We're glad that your concern was already been resolved. Have an awesome day.

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ID
#1713022 Review #1713022 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Poor customer service
  • There is no one to help with the order
  • No phone number to contact
Reason of review
Poor customer service
Loss
$21
Preferred solution
Full refund
New Reviewer

BEWARE OF THIS SCAM COMPANY!

I placed an order over a month ago and it was never received. Been calling the number on there website everyday for it to not be a working number. The live chat is a robot! I want my MONEY BACK YOU SCAM ARTIST!!
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1 comment
#1780028

We're sorry to hear that you haven't received your order yet, FakePoodle782. Please send us a private message with your order details through our FB account, and we'll have one of our associates take care of it right away.

ID
#1712774 Review #1712774 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund