Lakoda Twh

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| map-marker Mound City, Kansas

I need my total refund

Shapermint - I need my total refund
Shapermint - I need my total refund - Image 2
Shapermint - I need my total refund - Image 3
Not the right size. I am needing a total refund. Medium is to small for me. My husband bought them for me not knowing what size to order. He told me to get the whole refund, he wants to buy me something else. I have no idea what but my husband doesnt buy me very many surprise gifts!! He tried I will give him that!!Love
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User's recommendation: Yes most definitely!!

Anonymous
map-marker West Palm Beach, Florida

I do not like the fact that i could not speak to a real person

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i received the wrong bra had a replacement sent and it was the same incorrect one i just wanted a refund and cant seem to explain this to anyone the robot isnt understanding the tag on the bra i kept from my initial order was NOT the actual bra tag with the model thats where the problem lies i have 2 bras i like and kept the 3rd is wrong its very confusing to text thats why i wanted a live person
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Resolved
Christine J Gvv

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Resolved: Unknown charge and missing items

Shapermint - Unknown charge and missing items
Updated by user Oct 17, 2023

Company fixed the issue and I have been provided with apology. Talked to customer service, finally.She was actually very helpful.

Original review Sep 12, 2023
Ordered 4 camis according to size chart, paid $57.98, got charged again a month later, arrived,wrong size, called and changed size on 2 canceled 2, got a refund of $27.29, haven't received the new size camis and don't know why I was charged 2x.Can't get help for either issue.Phone number won't get a person.
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Loss:
$58
Pros:
  • Merchandise is good
Cons:
  • Service

Preferred solution: A refund for the second charge of $57.98 and the 2 camis (blk,wt.) in smaller size or refund me for those as well.

User's recommendation: check up on them,be prepared to wait

Carolyn N Fgc

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Verified Reviewer
| map-marker Owings Mills, Maryland

Trying to locate my package

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Information says that my items have been shipped, but I have not received my items as of yet. I was hoping to have my package before Thanksgiving, but it has not yet arrived..
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Patricia K Hpw

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Verified Reviewer

I was double charged

I am very unhappy since you have not responded to resolve this problem and let me know about refunding the money you double charged me for twice!!! Patricia Kmiotek Patkequine@***.com Psychicfairsli@***.com 631-334-****
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Loss:
$119

Preferred solution: Full refund

Tammy N Evv

I did not received my order

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VERY difficult to get customer service. They say they delivered but I have not received my order. I can't reach anyone, just getting the run around. TERRIBLE Service
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Cons:
  • Never received item

Preferred solution: Deliver product or service ordered

Resolved
Alyssa P Ise

Resolved: Never received item

Updated by user Dec 13, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 28, 2023
Cannot speak with anyone and never received item would like my money back!!! Are you kidding me with what I need to write?
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Loss:
$34

Preferred solution: Full refund

User's recommendation: Not to deal with them

Anonymous
map-marker Portland, Oregon

Horrible customer service ,

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Ordered a bra , too small, would like to exchange it but they did not have my size. Would like a refund , haven't been able to speak with a HUMAN about it . Feellike I just threw away $26.00.Will never deal with this company or recommend it . I would like a refund. I ordered the bra from the GMA deals and steals show.
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User's recommendation: NEVER buy from this company

Pamela H Wwa

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| map-marker Jacksonville, Florida

They don’t stand by what they say they will do. They are making it far too hard to cancel the membership.

Shapermint - They don’t stand by what they say they will do. They are making it far too hard to...
Im being forced to chase a rabbit to simply cancel a membership that I was told I could cancel at any time. If necessary Ill just report it to BBB
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User's recommendation: Don’t sign up for a membership with shapermint

Lilas Qog

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Refund and exchange

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Shapermint - Refund and exchange
I bought two pair of your stockings were at a 5X they are too uncomfortable to wear called to get a refund or an exchange and all I get is voicemail I am so disappointed in the service I received I want to get receive my money back or exchange for the stockings I was supposed to order but that they ordered for me to text messages that is a bad way to for communication.
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User's recommendation: I would not recommend this company at this time for anything.

Joy F Ppe

Billed wrongly

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I placed an order for high top girdle in m did not fit..I did a chat with someone who told me to donate the one that doesn't fit and they would exchange that with the next size. NOW IM BEING CHARGED!! PLEASE CORRECT THIS ERROR WITH A COMPLETE REFUND JOY FLAVILLE JFLAVILLE131@***.COM 215 537 ****
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Preferred solution: Full refund

User's recommendation: What your account for double billing

Heena Xdu

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Verified Reviewer
| map-marker Mansfield, Texas

I cannot get through ordering online. Keeps kicking me off

They tout that you can talk to a customer service person (human?!) on the telephone but the so called contact tele number for Shapermint is a circuitous loop of Non human interaction options !!! All I want is to order products over the phone because their online ordering keeps kicking me out !!!
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janice f Rfe

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Verified Reviewer

NEVER received order received order

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Never received order Never received order Shapermint: CASH ALERT! You've just been accredited with $10. Spend them in the next 6 hours w/code CASH10 https://shapermint.attn.tv/l/hHN/OFSQv
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Loss:
$100
Cons:
  • Never received order

Preferred solution: Deliver product or service ordered

Pamela B Imu

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Verified Reviewer

I want to know why is there a $ 4.99 monthly charge?

I'm being charged $4.99 a month for just about a year. Why? Will my money be refunded? I don't know why this is happening.
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Preferred solution: Refund all money taken

Janet M Hhp

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Never received my order #SM306****-TR

Shapermint - Never received my order #SM306****-TR
Trying to reach about my order 102 dollars last know tracking it was In New York Departed Shipping Partner Facility, USPS Awaiting Item cant talk to a real person about my order
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Loss:
$102
Pros:
  • I do like there products
Cons:
  • Not able to talk with actual customer service

Preferred solution: Deliver product or service ordered

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