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New Reviewer

Did not receive my item, only received my free gift.

Did not receive my item! I only received my free gift. My call keeps getting disconnected so I am not able to speak with anyone!
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ID
#2587841 Review #2587841 is a subjective opinion of poster.
Loss
$36
Preferred solution
Deliver product or service ordered

Delivery not delivered

I have ordered from this company 3x , I get a message that the wrong address was on my package and couldnt be delivered, I ordered my package in advance for a trip! Just so disappointing you can never talk to a real person and the messenger says 24 hours return respond, after this order Im done not the first problem with them!!!!!!

User's recommendation: At your own risk!!!

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ID
#2587839 Review #2587839 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Would like to cancel Membership

I have put in several requests regarding the membership. I have sent email after email asking for it to be canceled. This is the 4th month, I have sent over the request. I would like for my funds to be credit to my ACCOUNT TODAY!!!! Also, I have requested for a representative to return my calls and all I get is the run around! I see that Im not the only one with this issue!!!! This is RIDICULOUS!!! I want my money and I will be reporting this company!!!!
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ID
#2587806 Review #2587806 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Pros
  • I wish they would of fit
Cons
  • Hard to get in touch with the company
Loss
$20
Preferred solution
Full refund

Verify package return received

I returned an item that was too small on 5/10/21. Cant seem to get a real person to respond to my request on confirmation of reciept of the package or my refund. Lots of robot responses. Very disappointing.
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ID
#2587330 Review #2587330 is a subjective opinion of poster.
Location
Minden, Louisiana

Didn’t sign up for monthly fee

Could not get the monthly charge to stop and they kept taking information, we will se if I get billed next month again
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ID
#2586213 Review #2586213 is a subjective opinion of poster.
Location
Apache Junction, Arizona
New Reviewer

To have my money back

I was sent one shipping lable &;;;;;;; they never refund the whole amount. Does BBb know your merchandise is not true to the fit? Everything was off. The other order I was told to keep but they took my money didn't give me a full refund. Why can't your customers talk to a live representative. This is falseadvertisement. It took a whole month to get a respons e & this company is still holding money hostage .
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ID
#2586048 Review #2586048 is a subjective opinion of poster.
Loss
$14
Preferred solution
Full refund

My order never came. $54.00

I ordered on May 12th. It's June 3rd. I cannot reach anyone to solve this problem. I'll be contacting my credit card company.
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ID
#2585808 Review #2585808 is a subjective opinion of poster.
Location
Provo, Utah
New Reviewer

I bought an order about 2 months ago and it still hasn’t gotten to me......

I bought some items 2 months ago and still havent received them and every time I call nobody picks up.
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ID
#2585692 Review #2585692 is a subjective opinion of poster.
Loss
$128
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need to cancel order SM293****

No one answered and hung up this is ridiculous I want to speak to human 917 893 ****. I double ordered by mistake I tried to contact right away so it could be canceled and I wouldn't have to go to the post office to return or now lose $10 over it no one helped. I need to speak to someone Sincerely A pissed off customer

User's recommendation: *** No if this doesn't get fixed.

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ID
#2585676 Review #2585676 is a subjective opinion of poster.
Cons
  • Customer service is horrible
Loss
$15
Preferred solution
Apology

Incorrect order received

Definitely still a problem!! I haven't heard anything from Shapemint. I haven't received my correct order. And I'm very disappointed with your customer service. I've made several purchases with this company however I never will again. I've told friends and family about how pleased I've been with the products however now that I've explained this situation and I'm sure they're done also.

User's recommendation: Don't purchase unless you have money to give away!!

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ID
#2584479 Review #2584479 is a subjective opinion of poster.
Location
Starkville, Mississippi
New Reviewer

Sent me wrong size

Need my order, order in enough to have for my event but wrong size very upset!!!!!!!!!!!!!!!!!!!!!!$
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ID
#2583974 Review #2583974 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Ship me the right size over night

I want an exchange of order SM684**** I need size 2x. 4 black high waisted leggings.

I have not been able to contact exchange department because when I give my order number they answered that my order does not exist!!!!!!! I need someone that can help Me asap!!! Also I want to inform you that you doubled my original order and sent me Order SM717**** which I have not requested with 4 additional leggings. I willl like to speak with a human person since I have been having trouble explaining In your digital depts. CUSTOMER SERVICE IS TOO BUSY WITH OTHER CALLS PLSS HELP

User's recommendation: To have some DEPT with humans so our needs can be attended immediately.

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ID
#2583729 Review #2583729 is a subjective opinion of poster.
Location
Bayamon, Bayamon

I don't get what I order

I ordered two ;Empetua(R) all day every day High waisted shapers x1 nude/black XL/2XL... And this is what I get (Hi waist brief Sexy sheer shaping.. What the *** is that I didn't order that)

User's recommendation: I will never buy from this company again.

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ID
#2583154 Review #2583154 is a subjective opinion of poster.
Location
West Palm Beach, Florida
New Reviewer

Did not receive product

I made a purchase and did not recognize the item after shapermint took the funds out of my bank account. I've tried calling numinumbers which lead only to recorded messages. I just want me money back plan and simple
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ID
#2582316 Review #2582316 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Cons
  • Never received
  • Virtual assistant is terrible
  • Bad costumer service
Loss
$28
Preferred solution
Full refund
New Reviewer

Shipped back items for refund

After approximately 3 plus hours on shapermint website speaking with multiple representatives I have yet to get my full refund for 5 plus items returned to the company. I am due $100 plus dollars in refunds but it seems to be a lost cause
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ID
#2582238 Review #2582238 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • Products are great
Cons
  • Refunds not processed and refunded
Loss
$100
Preferred solution
Full refund