Shapermint Reviews

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New Reviewer

Wrong size

I ordered zize large and only go 2 large and 2smalli need to return them I need a phone number. the phone number to customer service.
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1 comment
#2091244

This is definitely not the experience we want for you, Nelly. Please allow us to make things right. Please send us your order info directly at : https://m.me/Shapermint?ref=w15260442 and we'll take care of the rest.

ID
#3060594 Review #3060594 is a subjective opinion of poster.
Cons
  • Could not speak with an actual person from company
Preferred solution
Change my items Used me the wrong zizei high. Waisted shaper. Pants large and got 2 large and v 2small how do I send them back and my 2 large one's
New Reviewer

Missing order

Shapermint - Missing order
Shapermint - Missing order
I have yet to receive my Cami top. I chatted with CS person last week & she said shell replace the order within 48 hrs. I have not heard back nor received the order Very disappointed in service G. Elhabal
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1 comment
#2091245

We completely understand how frustrating to wait for the rest of your order you’ve been wanting to try, Gihan. Totally appreciate you for being so patient .

We are as much as excited for you for your order to arrive soon.

We'd like to make things right and send you an update on your orders tracking. Please send us your details through: https://m.me/Shapermint?ref=w15260378 Thanks!

ID
#3058750 Review #3058750 is a subjective opinion of poster.
Location
Queens, New York
Preferred solution
Deliver product or service ordered
New Reviewer

Items missing from order & some do not fit

I not only received items I didn't order but paid for items I never received. I have tried to contact the company multiple times with no luck. Not only that, but I can't count the number of times I've been disconnected while on hold. This company's customer service is the worst I've seen in a long time. The site won't help me do it electronically or cancel the membership, which I obviously don't want given I can't even get the merchandise that I paid for.

User's recommendation: i wouldn't recommend using this company I'm trying to cancel my membership.

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2 comments
#2090638

Oh no! This is definitely not how we wanted your experience to be, Jules.

We didn't mean for you to receive the wrong ones.

Please send us your order info, so we can make things right the soonest we can. You can send your info right here : https://m.me/Shapermint?ref=w15260442

#2090653
@Shapermint

You can't make them sadly if they do not want to.

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ID
#3056871 Review #3056871 is a subjective opinion of poster.
Cons
  • Cant return products
  • Can not get a hold of anyone
  • Bad service no way to contact seller does not send products
Loss
$86
Preferred solution
Deliver product or service ordered

Unwanted repeated billing to my discover card.

I have asked many times, to ask Shapermint to stop charging my card. I would like to be unsubscribed and to speak with a representative. Please send me a telephone number to call so that I can speak with a representative. Thank you , Rosie
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1 comment
#2090320

So sorry for the hardship in cancelling your subscription. We know a phone call would probably be much faster, but our lines are down at the moment.

Allow us to turn things around and cancel it for you. Send us your e-mail address here https://m.me/Shapermint?ref=w15979346 and we'll sort the rest from there.

ID
#3055672 Review #3055672 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Why I'm I being charged for 4.99?

Wanna know what this for 4. 99 charges Ive been charged for several months I want a refund for all of it
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1 comment
#2090319

Really sorry for the charges on your account, Marci. Allow us to check it and refund the charges to sort this out. Send us your e-mail address here https://m.me/Shapermint?ref=w15979346 and we'll take care of the rest from there.

ID
#3055481 Review #3055481 is a subjective opinion of poster.
Location
Yorktown Heights, New York
Loss
$15
Preferred solution
Full refund

Did not receive package

Called my credit card company to dispute the charge cuz I did not receive my product they said they would resend it still haven't seen anything don't understand how you can't justify this problem I really liked your bras unfortunately I had to go to somebody else I'm sorry cuz I really believe I would have spent a lot of money with your company cuz I'm very picky about bras and I really was excited about what you had to offer

User's recommendation: Never.

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1 comment
#2090207

Oh, no! Totally understand your frustration.

We are as much as excited for you for your order to arrive soon.

Please allow us to check what happened and track your order for you. Send us a message with your order details here: https://m.me/Shapermint?ref=w15260378

ID
#3055334 Review #3055334 is a subjective opinion of poster.
Location
Baldwinsville, New York

Exchange, ordered the wrong size

Nothing happened I left a Voice Message No return call yet!! I just want to make a second exchange from camisole to tights
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1 comment
#2090206

Allow us to take care of your FREE exchange and sort this out real quick. Please drop us a line with your order details through this link: https://m.me/Shapermint?ref=w15260442

ID
#3054648 Review #3054648 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Package was empty

My order was delivered but nothing was in package I would like to get my product.please call so that I can explain to your customer service representative
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1 comment
#2089944

Sorry about what happened and this is definitely unintended, Charlene. You won't be left empty-handed, rest assured.

Let us get to the bottom of this and arrange another shipment for you. Drop us your order details here https://m.me/Shapermint?ref=w15979346 and we'll have the rest sorted out from there.

ID
#3052422 Review #3052422 is a subjective opinion of poster.
Location
Wesley Chapel, Florida
Preferred solution
Deliver product or service ordered
New Reviewer

Exchange, ordered the wrong size

I ordered wrong size. Trying to make exchange. Hard to reach someone. This is difficult. I'm getting frustrated.Be sure you order correct size

User's recommendation: order correct size.

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2 comments
#2089943

Sorry for the hardship in processing your exchange, Beni. Allow us to get to the bottom of this and arrange your replacement with your perfect fit. Kindly send us your order details here https://m.me/Shapermint?ref=w15979346 and we'll sort the rest from there.

#2091819
@Shapermint

you have all the information. you gave to me.

i just want to return.

i need label. waiting.

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ID
#3052340 Review #3052340 is a subjective opinion of poster.
Pros
  • Quality is good
Cons
  • Ability to contact a live person with issues

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

OrderSM830****

Shapermint - OrderSM830****
I have waited patiently to receive the second item of my order placed October 11, 2021. Only received one item....ordered and paid for two. No help from shapermint customer service at all.

User's recommendation: Beware of ordering from Shapermint. If there is a problem their chat for customer service is a hoax. Suffering a loss.

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ID
#3052139 Review #3052139 is a subjective opinion of poster.
Cons
  • Customer service is horrible
  • No phone number or customer service
  • Never received my orders
Preferred solution
Let the company propose a solution

Haven't received my leggings

My missing leggings also the cami I received is a size 4x way too big for me, I have made several complaints and was assured that my order would be corrected Im still waiting

User's recommendation: Don’t anticipate receiving your order correctly or quickly.

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1 comment
#2089301

We're extremely sorry for the delay in delivery. We'd love to check on that for you. Please send us your order number or email at https://m.me/Shapermint?ref=w15260378 & we'll give you the update.

ID
#3049143 Review #3049143 is a subjective opinion of poster.
Location
Deptford, New Jersey

Over charge

Please tell me why am I being charge On November 1st you guys charge me $4.99 and i have no idea why so please refund me my money because i have nothing to pay you for

User's recommendation: Yo stop overcharged or i will put a copy on every media.

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1 comment
#2088910

You might be subscribed to our Shapermint Club on where you can enjoy these amazing benefits: FREE PRIORITY SHIPPING DEDICATED 24/7 CUSTOMER SUPPORT EXCLUSIVE COMMUNITY CLUB-ONLY DEALS AND FREEBIES Allow us to look into this further so we can help you through this.Send us your order details through : http://m.me/shapermint and we'll take of the rest.

ID
#3046030 Review #3046030 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Couldn't reach anyone to get RETURN labels.

I wasn't really pissed but like WAY TOO MANY companies, Shapermint was about impossible to reach. They claim RETURNS are free and easy. Neither is true.

User's recommendation: If anyone finds an easy way to get a reasonably priced slimming bathing suit , please share the news. Miraclesuit is way overpriced and Trimshaper has disappeared. $4.95 ea to return two $125 suits to Shapermint. One doesn't fit and one looks ugly. Hours to get resolved.

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1 comment
#2088500

We're so sorry that you're having a hard time with returning an order, Sidney. Allow us to help you out on this one.

Please send us your order details through : https://m.me/Shapermint?ref=w15260442 and we'll take care of the rest. We appreciate your patience.

ID
#3044069 Review #3044069 is a subjective opinion of poster.
Pros
  • Erin sent me return labels via email when i explained my dilemma
Cons
  • No contact phone number
Loss
$10

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Am being charged $4.99 a month. It needs to quit being taken out.

I have not ordered anything in months, but for some reason I am being charged $4.99 a month and I have been trying to talk to a person and can't talk to anyone. I am livid!!! I want everything and anything with Shapermint to stop!!!!
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2 comments
#2088293

We'll take care of it, Boni. It looks like you are enrolled to our Club Membership and that's why you were charged monthly.

Please allow us to sort this out. Message us with your order details here: http://m.me/shapermint

#2087709

Is this going to be resolved?

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ID
#3039856 Review #3039856 is a subjective opinion of poster.
Location
Cincinnati, Ohio
New Reviewer

Can not get answers from them

If I cant get help I may not buy from them again. I need help with returning items They say they will return items to help you get your right size

User's recommendation: Don’t buy if they want help you.

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1 comment
#2088292

Absolutely, Mikeya! We promise 100% Fit Guarantee, so we'll never leave you behind.

Allow us to help you exchange the item for free.

Please share your order details through this link. https://m.me/Shapermint?ref=w15260442

ID
#3039788 Review #3039788 is a subjective opinion of poster.
Location
Rossville, Georgia