Shapermint Reviews

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EX-SM7019***-*

I originally ordered 3 bras and one halter top bra. ( total of 4 pieces)I returned 3 bras for exchange to size large and Kept the halter top bra. I just received 2 bras and I am missing the nude color bra. Please assist with this order/ exchange issue.
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1 comment
#2037432

Sorry you're missing an item. We'd love to make this right.

Please send us a message on this link https://m.me/Shapermint?ref=w15260378. We'll send a new replacement.

ID
#2699836 Review #2699836 is a subjective opinion of poster.
Location
Missouri City, Texas
New Reviewer

Order

Why I have to go through all this questions in order to reach assistance on the phone no time for all this
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1 comment
#2037434

We know a phone call would probably be quicker but we're sorry we can’t provide you with one right now. Don’t worry, you can chat with us on this link https://m.me/Shapermint?ref=w15260378. We'd love to help you out.

ID
#2699091 Review #2699091 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Why am I being charged 4.99

I need to know why you charged me 4.99 Refund me money immediately!!! This is unnecessary why is there no direct phone number to call for assistance? A customer has to go through too many unnecessary changes to get a rest
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1 comment
#2037436

We understand why you'd be worried, Luisa. We'd love to dig into these charges.

Please send us a message on this link http://m.me/shapermint. We'll sort this out.

ID
#2696883 Review #2696883 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Mistake on order. I wanted only one

I didn't want to order the package deal and I would like a refund for the one I don't want. I only want the black one.
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1 comment
#2037437

We'd be more than happy to help you out on that, Tiaira. Please drop us a message on this link https://m.me/Shapermint?ref=w15260378. Looking forward to chatting with you!

ID
#2696446 Review #2696446 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

I need my purchase Please somebody call me nobody answer me

I need my porches I need my bra and my bikini botton got for my vacation I didn't receive anything I live in Friday on this people they already charge me nobody answered the phone I'm very disappointed

User's recommendation: Never.

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1 comment
#2037438

We're sorry your order is delayed, Carry. Please allow us to track the whereabouts of your order.

Send us your order details here https://m.me/Shapermint?ref=w15260378. Chat soon!

ID
#2696301 Review #2696301 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

I order for $26.00 (and some change! But I've been double charged. I paid through paypal

My original order was got one shapermint. It was on sale. Before I closed out the order I saw that I could get two of them in one pack, one tan, one black. And that was my final choice; the two. Needless to say I was shocked that I got charged $54 and some change. As of today, Ive got one tan one. Thats it. For $54!??? You owe me merchandise or a refund, and Im tired of waiting for it. Please send what asked for or refund me or I will report this to PayPal. I will also mention my dissatisfaction on my blog whehavethousands of followers

User's recommendation: If you can’t speak wit a live person. Get a refund.

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1 comment
#2037440

Sorry to hear this. We're eager to look into your order and get this fixed.

Please send us a message on this link https://m.me/Shapermint?ref=w15260378. We'll sort this out.

ID
#2695862 Review #2695862 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unable to cancel my Shapermint Club

Ive been trying to cancel Shapermint Club but unable to. Tried calling and messaging. I should be able to cancel at anytime
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1 comment
#2037441

Sorry to hear you wanted to leave our Shapermint Club, Jaleal. We're a message away on this link http://m.me/shapermint.

We'd be happy to assist you with your cancellation. We hope to hear from you soon!

ID
#2695672 Review #2695672 is a subjective opinion of poster.
Location
Aldie, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

4.99 charge

I was charged 4.99 yesterday for I don't know what. I do not recall agreeing to any such charge. So, what was that charge for???

User's recommendation: Keep an eye on your bank account.

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ID
#2692279 Review #2692279 is a subjective opinion of poster.
Pros
  • Item was a good fit
Cons
  • Random charges
Loss
$5
Preferred solution
Full refund

Ask questions about my order

I am waiting on my package it says waiting on package in Salt Lake City I need it this week if I dont receive before wedding I will be returning for a refund when I do get package

User's recommendation: Depends on getting this package.

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1 comment
#2037442

Completely understand how frustrating our shipping delays have been for you. We'd be happy to track your order and fix this. Send us your order details here https://m.me/Shapermint?ref=w15260378.

ID
#2690655 Review #2690655 is a subjective opinion of poster.
Location
Meridian, Idaho

Ask questions about my orderly order

Im still waiting on my order yesturday said Salt Lake City was waiting for package I hope I get package before wedding if not I will be sending back because I wont have a need for them
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ID
#2690647 Review #2690647 is a subjective opinion of poster.
Location
Meridian, Idaho
New Reviewer

Exploiting women and fat people

Unwanted emails after emails even after I spam. Bunch of THUGS selling women's shaping goods...lol What do you exactly get out of this? Lord knows what. But the more you email me, the more illicit you are.

User's recommendation: Avoid this company like a plague.

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1 comment
#2038347

We totally understand that you'd like to unsubscribe from getting emails from us, Shapermint. We're here to help. Just DM us your email address at this link: http://m.me/shapermint

ID
#2690435 Review #2690435 is a subjective opinion of poster.
Pros
  • Fat people friendly
Cons
  • Fat people get fatter
Preferred solution
Let the company propose a solution
New Reviewer

Order

I need to speak to someone regarding my order which has not even shipped after a week and I cant get anyone on the phone for customer service.
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1 comment
#2038348

We know a phone call would probably be quicker, but I'm sorry we can't provide you with one right now. Don’t worry, we're here to assist you.

Just DM us your order number and email address at this link, so we can track your order. https://m.me/Shapermint?ref=w15260378

ID
#2688268 Review #2688268 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Upset customer

Shapermint - Upset customer
Shapermint - Upset customer
I was chatting with Ria on live chat. She was RUDE and did not explain herself well. POOR, POOR CUSTOMER SERVICE. Ria, cancelled my order WITHOUT MY PERMISSION. I did not receive an email confirming my order was cancelled. I looked in my email and spam. I am very, very upset customer.

User's recommendation: Train staff to be customer friendly, patient and kind with the customers.

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ID
#2688198 Review #2688198 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • Take your money and refuse you product
Cons
  • Poor customer service
Loss
$33
Preferred solution
Apology
New Reviewer

I want my money back

I'm tired of these emails I want my money back some one call me back at 908 266 **** Barby Smith this is not right what you are doing to me.You can take my money in 2.2 seconds but I can't even get my money back

User's recommendation: don't buy from you.

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1 comment
#2037270

Hi Jasmaine and let us get you started for a refund. Just so we can be on the same page, please send in your order details on this link and our Fit Experts will be there to help out.

Thanks! https://m.me/Shapermint?ref=w15260442

ID
#2688068 Review #2688068 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund
New Reviewer

Order

Hi, I didn't receive confirmation numbers for two orders, I placed. They claim, they are going to look into the matter, I received a ticket number so far. Thanks
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1 comment
#2037269

Please let us have a better look on what happened here, Rafael and so sorry that we missed sending the email confirmation. How about we provide your order details through chat?

Just send in your order details through this link and let our Fit Experts there personally help you out.

Thanks! https://m.me/Shapermint?ref=w15260378

ID
#2686170 Review #2686170 is a subjective opinion of poster.
Location
Foley, Alabama