Carole F Gme

Want to get product to try

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I ordered first time snd did not receive. You sent me replacement order but wrong sizing for bra. Snd cami sent rolls up at bottom. Could someone call me in person. 1-51*-***-**** in csnada. Would like to try your bras. Just cant get one delivered to me in time or size. Thank you Carole Fielding
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Preferred solution: I would like to get products I can use. I want to try bras as they look comfortable in your advertising

Ms B Twd

The chat is auto populated, can’t get to a LIVE chat agent, NO hours or time zone of operation available.

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Finally go on Internet & get a live tel number & NO LIVE AGENT just endless looping FORCED writing if 100 symbols?!?!
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Pros:
  • Nice quality polyesyer

Preferred solution: A LIVE CUSTOMER SERVICE AGENT

Dottie R Jiv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Sizing suggestions were different in 3 different advertisements. When I got cami way too big (as suggested) tried to return. Did the "robot chat:

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Shapermint - Sizing suggestions were different in 3 different advertisements. When I got cami way...
When was in the middle of the "chat", I didn't answer fast enough for their liking and they ended the chat 2x. I then tried to get a return label and they asked for a order# that started with SM. Well. I didn't have one that started with that. Mine was SNC. I am very frustrated and will NOT ever order anything else.
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Preferred solution: A shipping label for exchange

User's recommendation: Unless you enjoy being frustrated. I don't recommend!

Teresa T Rsb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buckhannon, West Virginia

Need to EXCHANGE ITEMS

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Difficulty exchanging Items as unable to print Return Label..now says UNFULFILLED! NOT true!! They NEED A WORKING CUSTOMER SERVICE PHONE NUMBER as the Rachel BIT does Not always fix issues!!!
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User's recommendation: Make sure IF you order~Size will fit !!

Meryle Eih
map-marker Cameron, North Carolina

Exchange

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I ordered 3 high waisted leggings. I have lost weight and am i. The process of losing more prior to surgery The 60 days have expired. I just wanted to exchange. I NEVER talked to a human. Only text messages and chats with AI. I will not do business with AI companies in the future.
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User's recommendation: Find a company that employs human beings

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dallas, Texas

I returned for scoopneck Cammies, because they were too large, extra large size. I asked to have them replaced with size large, which they did very promptly. When I tried on the large, it was also to

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Shapermint - I returned for scoopneck Cammies, because they were too large, extra large size. I...
So when the size large is also too big, I tried to return them using the same return system before i.e. scanning the barcode on the package or rather the square QVC code, but there was none to scan anywhere, so Im thinking you can only have one return per order? I went by the sizing on your charts, but these are way too big and I need mediums in all four. I dont know what my order number is but if you can tell me where to look on the package I can tell you. There is nothing on the package that says customer ID or order number. I love this product and would love to be wearing them right now. I have several pairs of the leggings and one bodysuit which I wear all the time. Please help me out to let me exchange these size larges for mediums. Thank you very much.
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User's recommendation: Only order one and if it fits order more. That way if you have to return it, you’re not dealing with multiple items.

Anonymous
map-marker Seattle, Washington

Returns

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I have purchased SEVERAL pairs of your boy short underwear. The first maybe 4 pairs I ordered were size 2x and I love them. I ordered 4 more pairs and they came as XXL and are SUPER TIGHT. I then ordered 2 pairs of 3x and they are too big. Please getin touch with me. Valerie Strout 253-217-**** Valeriestrout717898@***.com Thank you
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Gloria B Fpc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returns are hard to send back. You can’t speak to anyone it ch keeps sending you to a robot that cannot answer questions.

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Shapermint - Returns are hard to send back. You can’t speak to anyone it ch keeps sending you to...
How to get information on returning products. I need to return items that dont fit. I ordered a size smaller but I desperately need to return the bigger sized bras.
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Pros:
  • Good products
Cons:
  • Lousy return system

Preferred solution: Full refund

User's recommendation: Do not order from the company. Use Amazon to purchase your items. There return is easy and you can speak with someone 24 hours a day.

Mary F Zdn
map-marker Canton, Ohio

This website will not let me cancel my membership

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Directions were horrible fir canceling membership. Guess you were hoping Id give up and pay your fee. Not a chance. I dont have time to spend an hour trying to cancel something that was slyly added to me order
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Anonymous
map-marker Southbridge, Massachusetts

Website is not user friendly and there is no phone number to actually and talk to a person. everything is automated. product is excellent but website is horrible

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trying to exchange bras and could only get a coupon. when i went back into website it shows items returned so i could not try to fix getting coupon. Bras are excellent. that is not the problem. quality is great.
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Susan S Rjk

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Verified Reviewer

Not Comfortable

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I am a 38 D. I ordered a 'Large' based on my size. The only way this fits around me is with the included bra extension. The bra extension has sharp corners that constantly rub against my back. Because of the bra extension the bra moves so that it doesn't quite feel balanced. The material of the bra pulls easily..won't look good for very long.
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Loss:
$33
Pros:
  • Easy to order
  • Came fast
Cons:
  • Uncomfortable
  • Fit is terrible

Preferred solution: Full refund

User's recommendation: Don't bother if you are looking for a comfortable bra

Coralie Osi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicopee, Massachusetts

Couldn’t talk to a representative

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All I keep asking for is return instructions so I can get my refund. Very poor customer service. Even the pissed client phone call didnt go through
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User's recommendation: Avoid

Anonymous
map-marker Prosper, Texas

Tried to change order

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As a first time customer, I tried to cancel an item on my order after it was placed, before shipment, but was unable to. Instead I was offered a 10% discount, rather than cancelling the item. No phone number was available to talk to a representative.
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1 comment
Shapermint

We hear you, PissedConsumer4285355. Once items are already processed we can no longer make any changes or cancel them.

We do offer 100% fit guarantee, if it's not to your liking we can exchange them for a different size or style for FREE!

Just drop your order details here: https://***/Shapermint?ref=w15260442 so we can better assist. Thanks!

Aneli Q

Poor customer support

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I have been trying to get in contact, but there is no representative to speak to. I need to return an order and no one is available.
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Loss:
$110
Pros:
  • Good website

Preferred solution: Full refund

User's recommendation: Poor customer service

1 comment
Shapermint

Hello, Aneli. Really sorry for this inconvenience.

We'd like to sort things out.

Kindly message us today here: https://***/Shapermint?ref=w15260442 with your order details and why you wish to return the items. We offer FREE exchanges for items within 60 days from the date of purchase.

Susan P Ula

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your chat is horrific for returns.i have wasted 5 chats an hour

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Shapermint - Your chat is horrific for returns.i have wasted 5 chats an hour
Shapermint - Your chat is horrific for returns.i have wasted 5 chats an hour - Image 2
Original review Dec 30, 2022
I have 3 items from you. 2 need returning. Ugly pants and leggings to large. Keeping small. No invoice in bag In my account you have " returned " items that I still have ! I received them yesterday. So much confusion from chat. Need invoice for my complete order and how to return. Kicked out of chat 5x poor connection. This is a disgraceful way to do business. When this is settled I will never do business with you again. Who has the time for this?
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Pros:
  • Good leggingd
Cons:
  • Terrible customer service - difficult to get refund

Preferred solution: Full refund