Shapermint
Reviews and Complaints
Want to get product to try
Preferred solution: I would like to get products I can use. I want to try bras as they look comfortable in your advertising
The chat is auto populated, can’t get to a LIVE chat agent, NO hours or time zone of operation available.
- Nice quality polyesyer
Preferred solution: A LIVE CUSTOMER SERVICE AGENT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerSizing suggestions were different in 3 different advertisements. When I got cami way too big (as suggested) tried to return. Did the "robot chat:
Preferred solution: A shipping label for exchange
User's recommendation: Unless you enjoy being frustrated. I don't recommend!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buckhannon, West VirginiaNeed to EXCHANGE ITEMS
User's recommendation: Make sure IF you order~Size will fit !!
Exchange
User's recommendation: Find a company that employs human beings
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Dallas, TexasI returned for scoopneck Cammies, because they were too large, extra large size. I asked to have them replaced with size large, which they did very promptly. When I tried on the large, it was also to
User's recommendation: Only order one and if it fits order more. That way if you have to return it, you’re not dealing with multiple items.
Returns
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturns are hard to send back. You can’t speak to anyone it ch keeps sending you to a robot that cannot answer questions.
- Good products
- Lousy return system
Preferred solution: Full refund
User's recommendation: Do not order from the company. Use Amazon to purchase your items. There return is easy and you can speak with someone 24 hours a day.
This website will not let me cancel my membership
Website is not user friendly and there is no phone number to actually and talk to a person. everything is automated. product is excellent but website is horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot Comfortable
- Easy to order
- Came fast
- Uncomfortable
- Fit is terrible
Preferred solution: Full refund
User's recommendation: Don't bother if you are looking for a comfortable bra
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicopee, MassachusettsCouldn’t talk to a representative
User's recommendation: Avoid
Tried to change order
Poor customer support
- Good website
Preferred solution: Full refund
User's recommendation: Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour chat is horrific for returns.i have wasted 5 chats an hour
- Good leggingd
- Terrible customer service - difficult to get refund
Preferred solution: Full refund
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We hear you, PissedConsumer4285355. Once items are already processed we can no longer make any changes or cancel them.
We do offer 100% fit guarantee, if it's not to your liking we can exchange them for a different size or style for FREE!
Just drop your order details here: https://***/Shapermint?ref=w15260442 so we can better assist. Thanks!