Shapermint Reviews

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New Reviewer

Dissatisfied

My order was sent to the wrong address. At this point, I still have not received my order. I have not spoken with anyone personally, but Ive contacted the company via live chat. However, nothing has yet to be resolved. I still have not received my order. It should not be this difficult to get in touch with a company.

User's recommendation: Seems to be a scam to me!!

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1 comment
#2037267

Hi there, Suzann and we're so sorry your package was re routed to a different address. We are not doing something untrue.

In fact, we would love to send a replacement for free.

Just send in your order details through this link and let our Fit Experts get you started with a new package. https://m.me/Shapermint?ref=w15260378

ID
#2686023 Review #2686023 is a subjective opinion of poster.
Loss
$35
Preferred solution
Deliver product or service ordered

Problem with product

Band rolls up and bra becomes uncomfortable. Is there anything that you could suggest that would help with this problem?
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1 comment
#2037265

First, we're sorry that the band rolled on you. To make this right, let's get you a replacement for free, regardless if you need a different size or style or brand.

To have our Fit Experts personally help you out, just send us a DM through this link.

Thanks! https://m.me/Shapermint?ref=w15260442

ID
#2685729 Review #2685729 is a subjective opinion of poster.
Location
Mullica Hill, New Jersey

Was unable to reach anyone by calling numbers listed

I ordered 2 bras which felt good when first put on, but after a short time the band kept rolling up and became very uncomfortable. Any suggestions ?
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1 comment
#2037262

We're sorry that the bra rolled on you. Also, the rolling might have something to do with the size or the style.

So for us to better help you, please send in your order number and email along with your traditional bra size through this link, so our Fit Experts can personally help out.

Thanks! https://m.me/Shapermint?ref=w15260442

ID
#2685690 Review #2685690 is a subjective opinion of poster.
Location
Mullica Hill, New Jersey
New Reviewer

Order never received

I have never received my order yet I have been charged for it. I'm not able to get in touch with shapermint. What do I do next? I can't afford this.
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1 comment
#2038353

Oh, my! This is definitely not the experience that we wanted you to have, Mihir.

Allow us to check on your order's status. Please send us a DM with your order number and email address on this link: https://m.me/Shapermint?ref=w15260378

ID
#2685295 Review #2685295 is a subjective opinion of poster.
Location
Liberty, Missouri
New Reviewer

Order

Have not received order number or email confirmation.Tried chat live representative and couldnt solved anything.Called the number I found on Google and they put me on hold.After Waiting 20 minutes they hung up.I cannot understand why they dont have a telephone number listed on their site.
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1 comment
#2038354

We know a phone call would probably be quicker, but I'm sorry we can't provide you with one right now, Jeter. Don’t worry, we're here to assist you.

Can you DM us your order number and email address at this link, so we can look at your order's status? https://m.me/Shapermint?ref=w15260378

ID
#2683132 Review #2683132 is a subjective opinion of poster.
Loss
$31
Preferred solution
Full refund

Issue not resolved

I ordered 2 bras and only received one. Trying to contact a real person to talk to but no one answers. I want to receive the second bra or get a refund for the second bra. Shapermint has horrible customer service and would not recommend this company to anyone.

User's recommendation: Do not do business with Shapermint.

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1 comment
#2038355

Oh, my! That’s a bummer.

Please give us a chance and allow us to send a replacement for the missing one.

Can you send us your order number and email address at this link, so we can proceed? http://m.me/shapermint

ID
#2682248 Review #2682248 is a subjective opinion of poster.
New Reviewer

Did not receive package

I ordered a bottom and a top I only received my bottom. I have attempted to call, email and received no response.
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1 comment
#2037259

Please let us send the missing top, Geraldine and we're so sorry missed sending the said item out. Just send in your order details on this link to get us started and no worries, our Fit Experts will be there to help you out. https://m.me/Shapermint?ref=w15260442

ID
#2682036 Review #2682036 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • No coustmer service
  • Cant comunicate to costumer service
  • Hard to get in touch with the company
Loss
$30
Preferred solution
Full refund

Very poor customer care

I ordered two items from Shapermint Im the beginning of June and did not receive my order. Im the beginning of July I decided to reach out see what was going on. When I sent them an email, I would receive an automated response back, I would receive so many automated emails inquiring whether my issue was resolved. Each time I would respond no and email my concern to them again. This went on for an entire month before anyone reached out. It is now mid July and I still have received my order!

User's recommendation: Don’t waste your time with this brand.

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1 comment
#2037164

We're so sorry that it's taking a while to resolve. Apologies for the delay.

There has been hiccups due to the global shipping issues affecting our logistic partners. We'll closely monitor your order with the courier.

Help us by sharing your order details through this link. https://m.me/Shapermint?ref=w15260378

ID
#2681234 Review #2681234 is a subjective opinion of poster.
Location
Surrey, British Columbia
New Reviewer

Havent received my Email that i made a purchase today but money came out of my account.

Did not speak to anyone closed Have to call back in the morning. Never received my email about The purchase I made today.
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1 comment
#2036331

So sorry if we took time to email the order details, Ryker. To better help, please send in your email and shipping address though this link and let our Fit Experts there help you check your purchase.

Thank you. https://m.me/Shapermint?ref=w15260378

ID
#2681172 Review #2681172 is a subjective opinion of poster.
Location
Harrison, New Jersey
New Reviewer

Need to speak to representative

I ordered a Cami in a size large and received a size medium. I want to return this item but should not have to pay for the refund fee. I am trying to reach out to customer service and talk to an actual representative and cannot get on the line with anyone.

User's recommendation: Don’t recommend.

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1 comment
#2036329

So sorry for the mix-ups, Abdul and let us make this right. To get us started with the refund, please send in your order details through this link.

Nothing to worry, our Fit Experts will be there to help you out. https://m.me/Shapermint?ref=w15260442

ID
#2680571 Review #2680571 is a subjective opinion of poster.
Cons
  • Can not talk to an actual person
Preferred solution
Full refund
New Reviewer

Calling regarding my order

Shapermint you have my payment for order of 61.16 from my bank account on 7/7/21 successfully and I do not have an order number or when I can expect shipment. My number is 773-441-****. Respectfully, Hattie King
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1 comment
#2036327

We're sorry if we missed sending the order details, Merian. To better help, please send in your email and shipping address through this link and our Fit Experts will take it from there.

Thank you. https://m.me/Shapermint?ref=w15260378

ID
#2679859 Review #2679859 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
No one in your company will tell me where my package is. I ordered last Tuesday July 6 and can not get my package. I'm starting to think this is a fake company and will contact my bank to report it as so if I don't either get an answer or get my package in twenty four...
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3 comments
#2036326

We're so sorry for the delay in your order, Rosemary. We have an unforeseen surge of orders from our last sale, which took a toll on our manpower in our warehouses.

But please, send in your order details on this link so our Fit Experts can personally help in tracking your order.

Thank you. https://m.me/Shapermint?ref=w15260378

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ID
#2678085 Review #2678085 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Got wrong color

Shapermint - Got wrong color
Shapermint - Got wrong color
Update by user Jul 12, 2021

It hasn't as I cannot get a hold of anyone

Original review updated by user Jul 12, 2021
I got the wrong color product. It needs to be sent back at your cost and the correct one sent to me, hopefully quicker than this one.Or give me a refund. Thank you, Jill Allen

User's recommendation: Send the correct colored item ordered.

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1 comment
#2039636

I'm sorry about that, Coco. Please send us your order number through this link https://m.me/Shapermint?ref=w15260442 for a replacement.

ID
#2677991 Review #2677991 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

No call back

I never received one of my items and am trying to return the other. Asked for someone to call me. No one has called. Need to resolve both issues.
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1 comment
#2036323

Let us help ship the missing items and we're sorry this happened. To get us started, please send in your order details through this link.

Also, please share which item you're missing, so we can have it shipped right away.

Thank you. https://m.me/Shapermint?ref=w15260442

ID
#2677536 Review #2677536 is a subjective opinion of poster.
Location
Omaha, Nebraska

Could not return using their horrible web site. No paper work or order number came with the package.

Cannot return through website because there was no Paperwork enclosed in the package you need your order number

User's recommendation: Don’t buy.

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1 comment
#2036320

We're so sorry that the shapewear didn't live up to your expectations. Let us offer a replacement and get you the return label to return the items.

Here is a link where you can share your order details and talk to our Fit Experts.

Please check it out, thanks! https://m.me/Shapermint?ref=w15260442

ID
#2677164 Review #2677164 is a subjective opinion of poster.
Location
Concord, California