Shapermint Reviews

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order customer customer service service refund items item number money return
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To track order

Brought 6 bras on Monday 11/10/21 Usa price $140.73. $193.13 taken out of my account. Receipt no: H229934****78. Could you plz help track my order Thank you
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1 comment
#2087537

Hi Elisa. We'd love to check on that for you. Please send us your order number or email at https://m.me/Shapermint?ref=w15260378 & we'll give you the update.

ID
#3038380 Review #3038380 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Information on account

No complaints! I dont know where that thinking came from! Never have been disappointed with Shapermint!!

User's recommendation: I highly recommend Shapermint!!

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ID
#3037846 Review #3037846 is a subjective opinion of poster.
Location
Salinas, California
Preferred solution
Just wanted to receive my 10% off of my order I just purchased.
New Reviewer
On yesterday Nov 2. I see $4.99 was taken from my account and this has been going on without my consent. Please STOP!!
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2 comments
#2087167

Really sorry that you were not notified ahead of time about the charge that you have incurred, Frances. This should be the awesome Shapermint Club that is giving you access to different EXCLUSIVE benefits, such as Free Priority Shipping, Dedicated 24/7 Customer Support, Access to Exclusive Content, Secret Community and Exclusives Deals and Freebies.

Send your email address here: http://m.me/shapermint and we'll have it checked real quick. Thanks!

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ID
#3035065 Review #3035065 is a subjective opinion of poster.
Loss
$5
Preferred solution
Stop taking my MONEY each MONTH

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sizing

I cant believe how small the leggings run. I wear a large in every other legging I own and I got two pair of yours today. The large was so tight I couldnt get them up passed my thighs. Im sick about it. I was so looking forward to wearing them. I guess I bought into the hype expecting more than was delivered. This was after I had ordered them and then found them $5 cheaper on Amazon. Even after the 60% off

User's recommendation: Size way up or don’t buy.

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2 comments
#2087168

Really sorry that the leggings are too small for you, Hilarie. Shopping for shapewear online can be tough, that's why we offer free exchanges. Send your order info here: https://m.me/Shapermint?ref=w15260442 and we'll have it checked, and we'll exchanged them for free to your best fit.

#2087224
@Shapermint

I’ve ordered shapewear before. I don’t drive and don’t have a printer to print return labels. How would I exchange them?

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ID
#3034714 Review #3034714 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Never connected to an agent

Was on hold for 15 mins, listening to a recording thank me for being a club me member. The message repeated the entire 15 mins. I just want to know where my order is.

User's recommendation: Proceed with caution.

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1 comment
#2087170

Really sorry that you have not gotten yet your order, Beatrice. There's just a sligth hiccup due to the global shipping issues affecting our logistic partners, but for sure it's on its way now.

Send your order info here: https://m.me/Shapermint?ref=w15260378 and we'll give you a tracking update. We know a phone call would probably be quicker, but we're sorry we can’t provide you with one right now.

ID
#3034165 Review #3034165 is a subjective opinion of poster.
Location
Brownsville, Pennsylvania
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Appalled

Ordered product. Never came in. Finally was given an " invite" to set up an account. Apparently its been fullfilled and im out the money. I want my money back now and your customer service is awful! Kimberly Cain

User's recommendation: Don't order. Theres no help if u don't get your product.

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1 comment
#2086587

Really sorry that you have not received yet your order, Kim. Be assured that we won't stop until the package is delivered. Please send your order info here: https://m.me/Shapermint?ref=w15260378 and we'll have it checked real quick.

ID
#3031617 Review #3031617 is a subjective opinion of poster.
Cons
  • Paid for product
  • Didnt get it
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I’m being charged 4.98 a month and don’t know why?

I want to k is why Im paying 4.99 a month to PayPal? I didnt order anything in awhile and paid up front for my items.
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1 comment
#2086184

Hi there, Tammy. That should be the awesome Shapermint Club that is giving you access to different EXCLUSIVE benefits, such as Free Priority Shipping, Dedicated 24/7 Customer Support, Access to Exclusive Content, Secret Community and Exclusives Deals and Freebies.

Send your email address here: http://m.me/shapermint and we'll have it checked. Thanks!

ID
#3028377 Review #3028377 is a subjective opinion of poster.
Location
Schererville, Indiana
Preferred solution
Full refund

Received wrong size

They were so good to me at customer service. They're sending out a new one to me within the next couple of days and are not requiring me to send the wrong size back. They have asked me to donate it. It will go to my charity. They are wonderful to work with

User's recommendation: I would recommend anyone to purchase from shapermint. Awesome customer service.

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1 comment
#2088502

Yay! We're so thrilled that you're happy with our service!

Don't hesitate to send us a message here https://m.me/Shapermint?ref=w15260442 if you ever feel like something is not right, and we'll take care of it for you, okay? What's a better way for you to share this experience with your loved ones but to make them try it as well, right?

Here's where you can get a $20 USD in return, if you refer your BFFs, and they'll get 20% off! https://shpmint.com/0ffb91 Stay excited!

ID
#3027430 Review #3027430 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Cancellation of club membership

I want to cancel membership. I don't need to continue to buy product. I have what I need. Please cancel my membership as of 10/31/21.
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1 comment
#2086181

So sorry to know that you'd want to cancel your Shapermint Club subscription, Terri. Please know that once it's cancelled, you will also lose your access to different EXCLUSIVE benefits, such as Free Priority Shipping, Dedicated 24/7 Customer Support, Access to Exclusive Content, Secret Community and Exclusives Deals and Freebies.

Please send your email address here: http://m.me/shapermint and w'll have it checked. Thanks!

ID
#3025004 Review #3025004 is a subjective opinion of poster.
Preferred solution
Cancel membership
New Reviewer

My order

I order from Shapermint on 10-24-21 express shipping paid $6.95 and here it is 10-31-21 and I havent received my order. I really wanted to wear my tights for Halloween. I will give a review on yall website very poor service. When will I receive my order I paid for. I should have looked at yall reviews first. Customer line no one answer. It just false advertisement all together. So if my order has not been receive in a week from today. I would love to be reimburse on my card. Im very pissed off with this situation.

User's recommendation: Very very poor service false advertisement.

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1 comment
#2085561

Sorry for the slight hiccup in getting your order to you, Deion. Not the experience we wanted you to have.

Give us a chance to make this right and process your refund. Send us your order details here https://m.me/Shapermint?ref=w15979346 and we'll take care of the rest from there.

ID
#3024394 Review #3024394 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Cons
  • Did not honor offers discount
  • I have never received merchandise
  • Did not recieve package
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Process refund

Not getting to speak with anyone about the issue. No number to call everyone hiding behind a BOT assistance. Your money is taken immediately from your bank account but you can't talk to someone immediately when they screw up your *** order.

User's recommendation: Would not recommend.

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1 comment
#2084939

Oh no! We didn't mean to spook you with this, Kayan.

Please allow us to make things right, and turn your experience around. Send us a DM through : http://m.me/shapermint so we can check what we can do to make things right.

ID
#3019461 Review #3019461 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • No customer service
  • No way to unsubscribe
Preferred solution
Full refund
New Reviewer

You shipped the wrong items

I have tried to call and nobody answered and it beeped and nothing was said. I need to get my right items please or refund in full.I had ordered the panties and you'll have sent me three daily comfort wireless shaper bras that is 3XL.
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1 comment
#2084584

So sorry for the mix-up on your order, Kasey. This is truly unintended.

We know a phone call would probably be much faster, but our lines are down at the moment.

We'll make this right, rest assured. Send us your order details here: https://m.me/Shapermint?ref=w15979346 and we'll arrange the rest from there.

ID
#3016802 Review #3016802 is a subjective opinion of poster.
Location
Little Rock, Arkansas
Preferred solution
What I ordered.
New Reviewer

They hung up on me

I need help with a return and they hung up on me what kind of Customer Service is this You say you care about your customers but you cant even answer the dang phone
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1 comment
#2084583

Apologies about what happened, Jodi. We know a phone call would probably be much faster, but our lines are down at the moment.

But hey, our customer care team will surely turn things around for you. Send us your order details here: https://m.me/Shapermint?ref=w15979346 and they'll jump right in.

ID
#3016738 Review #3016738 is a subjective opinion of poster.
Location
Goose Creek, South Carolina
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charges on my account that I didn't make

I have a 4.99 charge twice on my credit card that has been charged for no merchandise. I never agreed to joining any club or anything.
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1 comment
#2084198

Seems like the charge came from the Shapermint Club membership, Michaelene. We'd love to help you cancel it and let us take care of it.

We'd also love to refund the amount that was charged to your account. Send us your e-mail address here: https://m.me/Shapermint?ref=w15979346 and we'll have the rest sorted out for you.

ID
#3015644 Review #3015644 is a subjective opinion of poster.
Loss
$10
Preferred solution
Full refund

Wrong order in size

My problem was resolved by messages with customer service. The phone call hangs up and tells you they don't have time. They are sending my correct order.
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1 comment
#2084197

We know phone call would probably be much faster, but our lines are down at the moment. But our representatives are here to assist.

We'd love to help you check the status of your replacement and give you an update. Kindly send us your order details here https://m.me/Shapermint?ref=w15979346 and we'll sort the rest from there.

ID
#3014465 Review #3014465 is a subjective opinion of poster.
Location
Virginia Beach, Virginia