Janna D Izr

Ordered an item online via on Facebook link, but then it offered a two-for-one Cami pack. There was no way to correct the order to only the two pack and an order number was not provided. The phone num

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I ordered one black Cami 2XL via a Facebook link. Once that was accepted it suddenly offered a two for one pack Kenny's one black one white, which I wanted to change my order to but it provides no way to alter the order. Now it appears both items have been ordered, and there is no response in the chat window even though I waited 15 minutes. Your customer service number only allows you to leave a message, then does not confirm if your message has been sent. jldarrow@***.com 423-459-****
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Preferred solution: Correct my order to the cami 2-pack size 2XL please

Pamela F Sga

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Verified Reviewer
| map-marker Greenville, South Carolina

Missing part of order

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I ordered 3 camisoles on July 2. I have received 2. I received an email stating the last one was on its way. This was dated July 20th. Still no delivery. I am waiting for the black one .
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Preferred solution: Deliver product or service ordered

1 comment
Shapermint

Sorry for receiving an incomplete order, Pamela. We'll make sure to send the missing item, send us a message on this link https://***/shapermint and we'll take care of the rest.

Janice V Eyh
map-marker Foster, Rhode Island

I need a return address

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I already spoke to someone I am returning the shapermint bras and paying for the shipping out of my own pocket even though it was partially their mistake just want a return address thats all!!!
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Cons:
  • Terrible customer service

Preferred solution: Full refund

1 comment
Shapermint

Uh-oh! We can send you a return label so you won't need to pay for the return, Janice. Allow us to turn things around, send us a message using this link https://***/shapermint and we'll take care of the rest.

Debbie C Oms
map-marker Binghamton, New York

Exchange

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Exchange for different size then given another message items not available chose another color After order placed and gathered items to send Another set back that that size not available then I decided to just ask for refund they wanted me to chose another color. So 2 request to change the colors My first choice was rose Is unavailable I really only want Rose in 2XL So I just want a refund at this point Dont know if rose will be available in future. If so I would have waited for it but I wasnt given that option. Oh well just send me that refund
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Preferred solution: Send my white Cami and refund for the cami that are unavailable in my size Notify me if Rose cami comes back into stock in future please

Cindy S Fxc
map-marker West Blocton, Alabama

Communication is a Zero - terrible customer service process

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Not able to communicate with a problem over phone. It refers you to handle your issues online. Not costumer service friendly.
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Preferred solution: Full refund

User's recommendation: Don’t expect customer service if you have a provlem.

1 comment
Shapermint

Hi there, Cindy. We're still trying to fix the phone lines but let us take care of this.

We'll be happy to assist. Can you share us your order number and email address to this link https://***/shapermint Thanks!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Myrtle Beach, South Carolina

Still waiting

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Shapermint - Still waiting
I order a few camis, one being white, during Easter. Everything came except the white. I was told they were sending it to me last week so my fingers are
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User's recommendation: The business exploded so it takes a bit to arrive and keep your eye out for missing/sold out items. I’ll believe they’re sending me my white cami when it arrives. Waiting too long

TC C Zsk

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Verified Reviewer
| map-marker Bethlehem, Pennsylvania

Hard to make a proper evaluation without speaking to customer service.

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Did not realize there would be a $4.99 per month charge. Do not have any knowledge as to what it applies to.
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Loss:
$20

Preferred solution: Full refund

User's recommendation: Make future charges more visible and understandable.

Audrey R Jvo
map-marker Fayetteville, North Carolina

Customer service disconnected call call several times

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Could not reach anyone to help resolve my issue with subscription. I called several times and each time same result. This was very frustrating. Sometimes customers would like to speak with someone to assist with their complaint. Everyone is not computer savvy especially seniors.
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Pros:
  • Great products

Preferred solution: Phone response

User's recommendation: Be more available with live agents to assist customers

Kathy K Nba

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Verified Reviewer
| map-marker Holyrood, Newfoundland And Labrador

My order

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Shapermint - My order
I accidentally ordered 2 sets of bras only wanted one ended up somehow getting 3 sets I dont see any record of paying for any just wondering if you could check out all of my orders in the past month please I would rather you phone call me about this please 1-70*-***-
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Preferred solution: Let the company propose a solution

1 comment
Shapermint

So sorry to hear this and allow us to look into this for you, Kathy. Please drop us your e-mail address or order number here https://***/Shapermint?ref=w15979346 and we'll take care of everything from there.

Anonymous
map-marker Scarborough, Ontario

I put an order in and have not seen it yet

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I am not sure where my order is it was a substantial order. Meanwhile I put another order in and was notified it's on its way the order is one item. I am very disappointed and hope the first order will be rectified fast.
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1 comment
Shapermint

Sorry for the delay in processing and shipment of your first order. Allow us to take a look at its status and sort this out ASAP. Drop your order details here https://***/Shapermint?ref=w15979346 and we'll take care of everything from there.

Anonymous
map-marker Lake Forest, Illinois

Haven't received order

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Thanks to your help, Shapermint finally responded. They replaced my order and shipping was on them. But I doubt I will ever order from them again. I dont like the fact that I cant get anyone in customer service, when I call and even leaving a voicemail. It took a week before they answered my email. I needed the items for a special occasion and it it came a month after my need.
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1 comment
Shapermint

We hear you and we appreciate your honest feedback. Thanks for your patience and understanding and we'll definitely use this to further improve our service to serve everyone better soon. Stay awesome and enjoy the rest of your day.

Anonymous
map-marker Olathe, Kansas

Second order 25% off....?

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Called "our friendly gals," at customer service..... Disconnected, from being on hold four (4) times.... Chat-bot is a joke..... Great product: Grade A Lousy Customer Service: Grade F Company Average: Grade C
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User's recommendation: Expect slow delivery, and no "friendly gals," waiting to help.....

1 comment
Shapermint

So sorry for the hardship in getting ahold of someone for assistance. We hear you and we'd love to sort your concern ASAP. Please drop your order details here https://***/Shapermint?ref=w15979346 and we'll take care of everything from there.

Anonymous
map-marker Frederick, Maryland

Recent order

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My newest bra's stretched out, they were an exchange for the tanks, but, I had no idea, they would stretch or I would have gotten them smaller.
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User's recommendation: Someone should have suggested a smaller size

1 comment
Shapermint

We hear you and sorry that your bras stretched out this early. Let's get this sorted and we'll take care of your exchange for your preferred size. Simply drop your order details here https://***/Shapermint?ref=w15979346 to proceed.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Scarborough, Ontario

Overvalued order on delivery

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Shapermint - Overvalued order on delivery
Shapermint - Overvalued order on delivery - Image 2
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The total value assigned to my package was double the actual total of the order and so I had to pay C$66.22 on duty. Canadians beware and don't bother ordering from this company if you want to avoid duty. It may be that it was a large order but I am not happy paying what I did and then having double the value assigned.
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User's recommendation: Avoid large orders from Canada

2 comments
Shapermint

We're sorry this happened. Allow us to get this fix. Please drop us a message with your order details so we can further check on what happened.

Shapermint
reply icon Replying to comment of Shapermint

Kindly please send us a message through this link, http://***/shapermint.

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Glen Burnie, Maryland

Wrong color

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Shapermint - Wrong color
Shapermint - Wrong color - Image 2
I asked for black I got beige I like the garment but not the mistaken color I asked for black not beige it doesnt go well with my complexion
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User's recommendation: Pay attention to your orders not sure why I need to explain in this survey 100 symblesi was sent the wrong color

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