Shapermint Reviews

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Incorrect order

They charged my account the same 87 for ONE order Three (3) times for a total overcharge of $174. Without comment or redress, they refunded me just $37. And after 16 days, I still haven't received my order!!!! Don't waste time or money doing business with Shapermint.
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1 comment
#2061095

Really sorry for your disappointment. Please allow us to turn things right and check what happened to your order. Send us a DM at this link: https://m.me/Shapermint?ref=w15260378

ID
#2857748 Review #2857748 is a subjective opinion of poster.
Location
Portland, Oregon

Incorrect order

You charged me 3 times for one order! Plus after more than 2 weeks, I haven't received my order. Horrible service Sad.
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1 comment
#2060388

Oh my. This is definitely not what we want you to experience. Please do send us a message here with your order info here: https://m.me/shapermint and allow us to fix this for you quick.

ID
#2857715 Review #2857715 is a subjective opinion of poster.
Location
Portland, Oregon
New Reviewer

Speak to agent

Getting a refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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1 comment
#2060394

Hi Deanna. We're here. You can message us your order info here: https://m.me/shapermint so we can help you with the refund.

ID
#2856560 Review #2856560 is a subjective opinion of poster.
Pros
  • I need my money back
Loss
$50
Preferred solution
Full refund
New Reviewer

Can’t get my exchange taken care off..

I couldnt print the label I was sent so I returned it through the post office,.,,..,.!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Not good.

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1 comment
#2060392

Hi Deanna. Sorry you had to experience that.

I hope we still can do something to make your experience with us better. Please send us a message here: https://m.me/shapermint

ID
#2856536 Review #2856536 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Cons
  • Only bots reply to you
Loss
$50
Preferred solution
Full refund
New Reviewer

Return

I will never purchase from them again, terrible customer service, no phone number to talk live and web chat is worthless!
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2 comments
#2060483

I’ve been trying to contact Shapermint regarding a refund. I keep getting messages that they’ve got my complaint but nobody’s contacted me.

The chat is useless it’s a robot. So frustrated

#2060134

Really sorry for your disappointment, Janet. We hope you can still give us a chance, let's sort this together.

Can you DM us the details with your order number and email address at this link? https://m.me/Shapermint?ref=w15260442

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ID
#2855878 Review #2855878 is a subjective opinion of poster.
Loss
$15
Preferred solution
Full refund
New Reviewer

Missing bra from order

Missing bra from my order. I received my order yesterday and I received my black bra and white bra. Im missing my nude bra
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1 comment
#2060132

Sorry if you're missing some item in your order, Heidi. Please allow us to look into your order, and replace it if needed, no worries.

Can you DM us at this link? https://m.me/Shapermint?ref=w15260442

ID
#2855207 Review #2855207 is a subjective opinion of poster.
Cons
  • Missing items in shipment and late shipments
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Only received 1 of 2 items

Still have not spoken to a customer service representative via email or phone!! I just want my product. Can someone please help?

User's recommendation: No customer service help, very disappointing.

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1 comment
#2059818

So sorry that you have not gotten yet your order, Timber. We'd love to give you a tracking update for your package. To get started, please drop your order info here: https://m.me/Shapermint?ref=w15260378

ID
#2853339 Review #2853339 is a subjective opinion of poster.
Location
Orland Park, Illinois
New Reviewer

Question

I accidentally place an order the other day. I tried to talk to someone and was told no order. Now 127 came from my account. I need to cancel
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1 comment
#2059819

Don't worry, Diane. We'll have this checked. To get started, please drop your email address and shipping address here: http://m.me/shapermint Thanks!

ID
#2852968 Review #2852968 is a subjective opinion of poster.
Loss
$127
Preferred solution
Let the company propose a solution

Orfer is wrong

I got my order it was supposed to have 2 items in it. a black highwaisted and a biege highwaighwaisted it only hac 1 I was chared$30 for them I thought I was getting 2 what happeed? I don't have and order number they never put that on the package My order was wrong from your company I got vacation instead of black it was supposed to be a high waisted short.

User's recommendation: Lauricekay@***.com.

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1 comment
#2062199

We didn't mean to send you an incomplete and wrong order. We'd love to make this right and arrange another shipment for you with the exact same items as you ordered.

Send us your order details here, please https://m.me/Shapermint?ref=w15260442 . Thanks and we'll be waiting.

ID
#2851852 Review #2851852 is a subjective opinion of poster.
Location
Bozeman, Montana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Incorrect order

Original review updated by user Sep 08, 2021
I received someone else's order. I want MINE!! Tried calling customer service but only got a recording repeating same thing and they hang up.
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1 comment
#2059820

Really sorry about the mix-up, Georgianna. We'll make things right, be assured that you will get what you have paid for. For us to check this, please drop your order info here: : https://m.me/Shapermint?ref=w15260442

ID
#2851713 Review #2851713 is a subjective opinion of poster.
Pros
  • Great quality
Cons
  • Bad customer service
Loss
$24
Preferred solution
I would like to get MY order!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Incorrect order

I received someone else's order. I want MINE! Tried calling customer service. I only got a recording repeating the same thing and they hang up.
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1 comment
#2059821

Really sorry about the mix-up, Georgianna. We'll make things right, be assured that you will get what you have paid for. For us to check this, please drop your order info here: : https://m.me/Shapermint?ref=w15260442

ID
#2851665 Review #2851665 is a subjective opinion of poster.
Pros
  • Great quality
  • No pros
Cons
  • No contact number
Loss
$24
Preferred solution
I received someone else's order. I want MINE!!

My order not arrived

Yes where is my order or refund. I would like my refund because I'm tired if messing with this order it doesn't make any sense.
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1 comment
#2059294

So sorry that you have not gotten yet your order. We're just having a slight hiccup due to the global shipping issues affecting our logistic partners, but for sure it's on its way now. Send your order info here: https://m.me/Shapermint?ref=w15260378 and we'll have it checked real quick.

ID
#2849539 Review #2849539 is a subjective opinion of poster.
Location
Raeford, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Confirmation email for my order

When I placed my order it said I would get a confirmation email that I have not received. I would like some kind of acknowledgment as to my order and what I paid. I have no confirmation of my order. I want some kind of receipt for my purchase, that I have not yet received.
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1 comment
#2059296

So sorry that you have not gotten yet your order confirmation, Cheryl. Drop your email address and shipping address here: http://m.me/shapermint and we'll have this checked real quick.

ID
#2848134 Review #2848134 is a subjective opinion of poster.
Location
Dunnellon, Florida

Order placed today 8.30.2021

This is NOT resolved as of today 9.6.2021. Shapermint has been in touch via bot it appears telling me their Customer Service specialists are on top of it and will get resolved to refund fully within 5-10 days. As today is a holiday my first calls tomorrow will be to the Better Business Bureau to file a complaint and then to the WA State Consumer Protection office of the Attorney General, This company is a scam. Thank you for checking in. Nancy Thompson

User's recommendation: Never, ever buy from this company.

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1 comment
#2058882

So sorry that you have not gotten yet your refund, Nancy. It usually takes for the funds to be posted back to your original payment method within 5-10 business days, and it may take some time for some banks, so it’s important to get in touch with them if it happens. Please send your order info here: http://m.me/shapermint and we'll have this checked real quick.

ID
#2846507 Review #2846507 is a subjective opinion of poster.
Location
Olympia, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: No email confirmation of order

Update by user Sep 06, 2021

I did further research and found that my order actually had not been placed as I thought so I decided to delete the order.

Original review posted by user Sep 06, 2021
I placed an order for a gra at 19.99 and size 4xl and the website said I should receive a confirmation email in a few hours. It has been more than a few hours. My name is Cathy Ferguson. Can you check on my order?
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1 comment
#2062205

Hi, Cathy. We're sorry that your order did not go through.

We have ways to make this right and to make things easier for you. Kindly send us a message here http://m.me/shapermint , and we'll take care of everything from there.

Resolved
ID
#2846373 Review #2846373 is a subjective opinion of poster.
Pros
  • Pricing
Loss
$20
Preferred solution
Full refund