Shapermint Reviews

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New Reviewer

I can not get the exchange and return go thru

You hung up on me.
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1 comment
#1923342

So sorry about that and let us set this right, Mima. To get us started, please send us a chat using this link.

Thank you. http://m.me/shapermint

ID
#2164049 Review #2164049 is a subjective opinion of poster.
Location
Gulf Shores, Alabama
Preferred solution
Return and exchange.

Poor product not drlivered

No answered my call I purchased item that have not yet been processed yet you took my moneyb
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2 comments
#1923341

Please let us better take care of this by sending us a chat using this link.http://m.me/shapermint Thank you and we look forward for your message.

#1923340

Please let us better take care of this by sending us a chat using this link.http://m.me/shapermint Thank you and we look forward for your message.

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ID
#2162136 Review #2162136 is a subjective opinion of poster.
Location
Plainfield, New Jersey
New Reviewer

Product inquiry

I just want to know if the Thigh part of the product Stays Put as well or does it Roll Up? I don't want to be comfortable up top and having to constantly tug at the bottom I haven't been able to get an answer from Anywhere on your site
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1 comment
#1923339

No worries, Zurisadai. The shapewear shouldn't roll up or down once you get the correct size.

To help you get what size you need, you may reach us using this link. http://m.me/shapermint

ID
#2156568 Review #2156568 is a subjective opinion of poster.
Cons
  • I cant get the information i need to decide on making a purchase
Preferred solution
n/a

Pleasantly SURPRISED!!

THI am a skeptic by nature, so when I received - ON TIME - my order of 2 TrueLove bras from Shapermint and tried them on - I was amazed. Not only did I get 1 of them for 19.99 and the other for 10.99, THEY FIT LIKE A GLOVE AND ARE EXTREMELY COMFORTABLE. Thanks you guys!!!

User's recommendation: The bras are everything Shapermint promised and then some!!

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ID
#2155334 Review #2155334 is a subjective opinion of poster.
Product
Shapermint Bra
New Reviewer

Shapermint doesn't want to Talk to You

I was having problems placing an order. Each time I placed my order through PayPal, it was cancelled by Shapermint and when I tried to call Customer Service the phone numbers were disconnected, or I was advised communications though chat. I just wanted to talk to someone about why my order wasn't getting processed.

User's recommendation: Don't expect personal customer service . All is done via text message or email.

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1 comment
#1923337

We hear you and we would really love to straighten this out, Katherine. To get some details we need, please send us a chat using this link. http://m.me/shapermint Thanks!

ID
#2152043 Review #2152043 is a subjective opinion of poster.
Service
Shapermint Customer Care
Cons
  • Order rejected multiple time when provessed through paypal
Preferred solution
I just want to know why my order isn't being provessed. Am I not doing this correctly to keep getting rejected?
New Reviewer

Trying to correct shipping address

Did not receive package..because said address was incorrect..sent back..this is my info..Dianne Spears 169 Cypress Avenue #16G Bronx,NY 10454 646-594-****
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1 comment
#1919676

Hi, Valdemar. Sorry you didn't get your order since the shipping address was incorrect. It would be best if you could give your details via private channels like our Facebook Messenger through this link http://m.me/shapermint

ID
#2148298 Review #2148298 is a subjective opinion of poster.
New Reviewer

I did not receive my package

I got an email that my package was at my door. When I look outside to get my package there was nothing. Please help me locate my package
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1 comment
#1919673

Hi, Krithika. Sorry you haven't received your order.

Please send us a message through Facebook Messenger so we can check it out. Here's the link http://m.me/shapermint

ID
#2147962 Review #2147962 is a subjective opinion of poster.
Loss
$54
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Zero customer service

I was attempting to make a purchase but something was wrong with their website. I tried to notify them and make my purchase via phone and I could not get in touch with a human being. I ended up cancelling two orders that I made and they were for the wrong size due to website. Luckily, Amazon has great customer service and makes it super easy to cancel orders so I did. I never got to make my phone orders. They just lost a potential faithful customer. Donna Roberson

User's recommendation: Only purchase through Amazon. If not, you'll never be able to correct any problems regarding orders with Shapemint.

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1 comment
#1919671

Hey, Katlynne. So sorry you were having a hard time contacting us by phone.

They usually have a huge volume of calls and if that happens, it's best if you contact us via different channels like email, social media or our live chat help through our website instead. If you still need help, here's the link to our Facebook Messenger you can use to reach out http://m.me/shapermint

ID
#2147726 Review #2147726 is a subjective opinion of poster.
Location
Wichita, Kansas
Product
Shapermint Website
Preferred solution
I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Re: irder no customer service. You lost a customer.

No customer service. You lost a customer.
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1 comment
#1918715

Hey, Katlynne. So sorry you were having a hard time getting help from our customer care.

Can you try sending us a message through Facebook Messenger instead so we can help you out? Here's the link http://m.me/shapermint

ID
#2146697 Review #2146697 is a subjective opinion of poster.
Location
Wichita, Kansas
Service
Shapermint Customer Care
New Reviewer

Trying to find out if you receive my order

Not sure if order went through
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1 comment
#1917548

Here to help, Maryruth. Please send us a DM here: http://m.me/shapermint

ID
#2142163 Review #2142163 is a subjective opinion of poster.
Product
Shapermint Body Shaper

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Placed order still I didn't got confirmation email

I didnt got email confirmation for my order
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1 comment
#1917177

Hi Zakeria! To have your order checked on our end, please send us a chat using this link.

Thanks! http://m.me/shapermint

ID
#2139094 Review #2139094 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

I have to call tomorrow

I need to exchange the two Bra's I ordered from you to a larger size so I need your address to do that.
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1 comment
#1917176

Hi Hero! Let us make this exchange effortless for you.

Please send us a chat through this link so we can get some of your details and also to better help you out.

Thanks! http://m.me/shapermint

ID
#2138756 Review #2138756 is a subjective opinion of poster.
Preferred solution
Exchange two items

I was charged 4.99 for unknow reason

i did not sign up for recurring charge of 4.99
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1 comment
#1916638

We think this is a charge from our membership club. To get some of your details, please send us a chat using this link.

Thanks! http://m.me/shapermint

ID
#2138245 Review #2138245 is a subjective opinion of poster.
Location
Elk Grove Village, Illinois
Loss
$10
Preferred solution
Full refund
New Reviewer

Where is my order

Placed an order for $60.29 Order never received Lori Czajka 561-317-****
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1 comment
#1916634

Hi Sanchez! We would love to see what happened with your order.

To get some of your details, please send us a chat using this link.

Thanks! http://m.me/shapermint

ID
#2138196 Review #2138196 is a subjective opinion of poster.
Service
Shapermint Customer Care
Cons
  • Did not honor offers discount
Loss
$60
Preferred solution
Deliver product or service ordered
New Reviewer

Never received my order. Can I get a refund?

Order #SM518**** was shipped on Aug 2, 2020. Tracking had said it was on its way for pick up from deliverer. Now its saying not found . I would like a refund. Automated customer service is impossible to get an answer to my questions.
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1 comment
#1916632

Hi Kathy! We understand that you have not received your order yet and we would love to do everything we can to straighten this out.

To get some of your details, please send us a PM using this link.

Thanks! http://m.me/shapermint

ID
#2137908 Review #2137908 is a subjective opinion of poster.
Service
Shapermint Shipping Service
Pros
  • I want my money back
Cons
  • Unable to speak to someone
Loss
$25
Preferred solution
Deliver product or service ordered