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I want x small to small size this medium doesn't help with my muffin
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1 comment
#1768414

Hi there. So sorry to hear that the medium size didn't work for you.

Let us assist you further.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1690858 Review #1690858 is a subjective opinion of poster.
Location
Miami, Florida

Return

I want x small to small size this medium doesn't help with my muffin
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1 comment
#1768415

Hi there. So sorry to hear that the medium size didn't work for you.

Let us assist you further.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1690854 Review #1690854 is a subjective opinion of poster.
Location
Miami, Florida

Return label not generated

I have tried to call to get a lable since it wasnt generated so i can exchange the items ans still no lable and no call back.
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1 comment
#1768420

Hi there. So sorry to hear that you haven't received a return label yet.

Let us help you out.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1690579 Review #1690579 is a subjective opinion of poster.
Location
El Dorado, Kansas
Service
Shapermint Customer Care
New Reviewer

I didn't get my tracker number

I only want one but it charged me for two I don’t want the one for 11.99
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1 comment
#1768421

Thanks for reaching out and we're so sorry to hear about the charge. We'll definitely look into this and assist you.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1690378 Review #1690378 is a subjective opinion of poster.
Pros
  • Never recieved product
Cons
  • Bad service no way to contact seller does not send products
  • Not enough information
Reason of review
Pricing issue
Loss
$12
Preferred solution
Full refund
New Reviewer

Double charged

I placed an order last night and was charged twice for two different amounts.
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1 comment
#1768422

Oh no! So sorry to hear about this.

Let us look into your order and assist you.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1690277 Review #1690277 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Problems with payment
New Reviewer

Wrong size shipped

when I called they hang up on me and I did not get no service I had to call back again then they said everyone was very busy and I couldn't take my car at that time I had to leave my name number and my email address still waiting to hear.
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1 comment
#1767596

Oh no. We're so sorry to hear that you weren't able to get through to a customer care representative.

Don't worry because we'll definitely help you out.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1690001 Review #1690001 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • I love the item in correct size
  • Its a quality product
Cons
  • Bad service no way to contact seller does not send products
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1
Preferred solution
Exchange
New Reviewer

Did not receive items I ordered

I ordered 2 pairs of shapemint and did not receive either pair plus they over charged me
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1 comment
#1767421

Hi, GratefulCapybara442. We're so sorry to hear that you haven't received your order yet. You can send us a Facebook message or you can send us an email at hello@shapermint.com with your order details so we can better help you.

ID
#1689602 Review #1689602 is a subjective opinion of poster.
Cons
  • Bad service no way to contact seller does not send products
Reason of review
Problem with delivery
Loss
$80
Preferred solution
Full refund

Check price for something i just order and price did not show

what happen was I put in and order. I also, applied my coupon code correctly. I did not get the 20 percent off the first order. and I really dont like a company that I cant communicate with a person. Its virtually impossible to speak with anyone. and I am tired of being bombarded with all these emails. I think the product that is being advertised is not half off. I'm done.
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1 comment
#1767354

So sorry that you felt this way and that you didn't get the 20% Discount, PissedConsumer1689478. You can simply contact us via our Facebook Page or email us at hello@shapermint.com so we can better help you.

ID
#1689478 Review #1689478 is a subjective opinion of poster.
Location
Missouri City, Texas
New Reviewer

My order not yet received but its say been delivered

I checked online for my order its says its been delivered .. when i checked to my mailbox no package. Even in my front door .
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1 comment
#1767352

Oh no, EntertainingBeardedCollie! It shouldn't be! Can you send us a Facebook message or send us an email at hello@shapermint.com with your order details so we can check what's going on!

ID
#1689270 Review #1689270 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • Never recieved product
Cons
  • Poor customer service
Reason of review
Problem with delivery
Loss
$39
Preferred solution
Full refund
New Reviewer

Did not receive my order . Its 2 weeks now

i tracked my order to my town Alliston Ontario Canada. I got a notice from the post office that it was sent back to you. I would not have a problem with that but the order was put on my credit card. I would like my order if at all possible thank you Gisele Conforzi
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1 comment
#1767350

Hi there, InstructiveBrazilianTerrier. Sorry to hear that you haven't received your order yet.

We’d like to share your feedback with the team so we can resolve this. Send us a Facebook Message or email us at hello@shapermint.com with your order details.

ID
#1688974 Review #1688974 is a subjective opinion of poster.
Service
Shapermint Customer Care
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
New Reviewer

Free shipping

I want a refund of shipping cost
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1 comment
#1766966

Hi there. Thanks for reaching out and we'll be happy to assist you.

Did you try to enter the coupon code and encountered an error? Let us look into this further.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1688563 Review #1688563 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$7
New Reviewer

Because you offered me $13.99 for a second pair on my order but you charged me 16.99

First time ordering . I am paying with PayPal I purchased one or if Boy sorts body shaker in size small . As I proceeded to pay , I was offered another or. For 13.99 , I Okayed the additional charge but was charged 16.99 . Plus tax and shipping .so instead of paying $34.00 for one or including shipping I’m being charged $52.39. . $4.+ to much Shocked
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1 comment
#1766971

Hi there. Thanks for reaching out and so sorry to hear that you're having concerns with the charges on your order.

We will definitely look into this and assist you.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1688487 Review #1688487 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$4
Preferred solution
Price reduction
New Reviewer

Never received my order

I ordered and paid for 2 products and never received my order. My order number is SM251****. Please mail me my order to Valerie Vega 11930 Leopard Street Apt 121, Corpus Christi TX 78410. Or please refund me the money for this order so I can purchase shape wear from another company. Please contact me by phone at my number 512-577-****. Sincerely, Valerie Vega
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1 comment
#1766979

Hi there. So sorry to hear that you haven't received your order yet.

It says that your items were already delivered based on the tracking page. We'd like to verify some details from you, and we'll make sure that you'll receive your order.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1687844 Review #1687844 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Pros
  • Never recieved product
Cons
  • Poor customer service
Reason of review
Problem with delivery
Loss
$43
Preferred solution
Deliver product or service ordered
New Reviewer

Resolved: To find order placed months ago

Didn’t receive exchange, original order was returned
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1 comment
#1766327

Hi there. We're so sorry to hear that you didn't receive the replacement.

We'll definitely look into this and help you out.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

Resolved
ID
#1687730 Review #1687730 is a subjective opinion of poster.
Pros
  • I love the item in correct size
Reason of review
Poor customer service
Loss
$40
Preferred solution
Deliver product or service ordered
New Reviewer

Return item for refund

I order 2 Large of the shaper. A small size of one of the two items was sent. The small size was returned, but no return made to my account, or correct size sent to me Barine B Teekate 7056 Conroe Mill, San Antonio Texas 78253.
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1 comment
#1766332

Oh no. So sorry to hear that you received an incorrect size.

Allow to further assist you with this.

Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

ID
#1686775 Review #1686775 is a subjective opinion of poster.
Pros
  • Good quality goods supplied
Cons
  • Returns are difficult
  • Never received items
Reason of review
Problems with payment
Loss
$29
Preferred solution
Deliver product or service ordered