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Shapermint
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Margo H Vfo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Order SM947****-TR

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Updated by user Jun 04, 2025

The order just appeared on my doorstep!.

Original review May 31, 2025

Haven't received order or any info regarding order. They did notify me 1 item is on back order but that's all.

I spent quite a bit of money for this order. Wondering where the product is and why I haven't received any info.

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Pros:
  • Good product
Cons:
  • Poor service

Preferred solution: Deliver product or service ordered

User's recommendation: Use a different ent company

Sheryl W Dhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Havelock, North Carolina

Store credit coupon for returned merchandise that I can't seem to use, this has been going on over a week, we need HUMAN's , NOT AI not handling anything...just *** customers off

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ordered bras that I thought were the same as 1st order, when I received them I tried "1" on and realized it wasn't the same, contacted shapermintI could refund the others, options were to refund on credit card,or take a store credit coupon I could use for next purchase. Si, nce I wanted the other bras, I thought this was a no brainer.

When they notified they recieved them back they issued this "store credit coupon" that I had to redeem within 180 days.

I have these in a cart but keeps telling me I need to use the full amount $83.14, my cart is $80.97. Don't care about diffrence, just want my bras and be done with THIS AUTOBOT SYSTEM!!!

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User's recommendation: Don't purchase from companies who don't humans or a human to help customers

Verita J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointment

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You will never be able to speak with a human being

This is all i need to say

I said this is all I need to say

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Loss:
$18

Preferred solution: Full refund

User's recommendation: Don't do business with Shapermint

Catherine O Zlu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Poor customer service.

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Received notice of pending order which I never made. I asked for a return phone call from Shapermint to address the issue and haven't received one.

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Jennifer C Uza

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Verified Reviewer

Order not received / terrible customer service

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Shapermint - Order not received / terrible customer service
Shapermint - Order not received / terrible customer service - Image 2

I placed an order about 3 weeks ago and, according to tracking info, it hasn't even shipped. It should have been received in 4-8 days.

I reached out to customer service for a status update and was sent an autoreply telling me how to track my order. I replied back as per instructions and received another autoreply, then another. I am firmly convinced at this point that they don't even have a customer service department.

I just want a refund now - I feel like I've been ripped off, but from what I've read here it sounds like that's going to be nearly impossible too. I wish I had found this site and read the reviews before placing my order.

View full review
Loss:
$102
Pros:
  • Clothing looked nice
Cons:
  • Orders not fulfilled
  • Refunds not processed and refunded
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Don't waste your time and money

1 comment
Shapermint

Thanks for bringing this to our attention, Jennifer. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.

Resolved
Misty S Paf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I can't find my 7124 credited to my safer men accounts every time I go check out and order new things I can't find it help me please

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Updated by user Jul 17, 2025

Company fixed the issue and I have been provided with product or service ordered. They said I received an order and I did not The US postal service that I got it but I did not so either it's male fraud or something else we figured it out everything's okay I love shaper mint it's a great company I ordered from them all the time and I wouldn't shop for the items they sell anywhere else but definitely recommend it was just understanding of information but the items came two days later everything's fine. I got a hold of them through their online messenger live messenger we talked it out gave him my order number and we just figured it was running a little late or it was now box quad but it was late so it finally I ever reacted everything's great I love the company wouldn't change a thing.

Original review Jul 02, 2025
I return two bras about a month month and a half ago and you guys credited my account 7124 and I can't find it when I go to check out my new chosen items help me please
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Preferred solution: Full refund

Sherry M Fal

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to get Order number and cannot get any cooperation

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Not user-friendly at all. I need to return an item and cannot locate the order number. I only get recordings everywhere!

View full review
Loss:
$46
Pros:
  • Easy to order
Cons:
  • Hard to find out how to return no label included no printer
  • Difficult to navigate return process

Preferred solution: Full refund

User's recommendation: Would not recommend

Carmen D Ttk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can never speak with a live agent. When I call, I get a recording. Your bras are great, but unfortunately trying to get a live person is ridiculous. I am a senior who is not too savvy with the inter

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I will never purchase from your company again. Recently I received an oder which I never placed.

(and it's not even my size). The robot is not helpful. I want to end my membership with your company. I'm sad I can't even get a return label.

I have tried but to no avail. I don't want this order.

SM1001****-TR

E-mail alydiaz718@***.com

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Pros:
  • Bras are great
Cons:
  • No person to talk to

User's recommendation: Terrible assistance

Michelle B Xjs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sent Wrong Item and Can't get ahold of Anyone too Help!!!!

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I was sent the Shapermint underwear when I was supposed to get the Shapermint shorts, and I can't exchange them no matter what I do!

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Loss:
$27
Pros:
  • Nice bras
Cons:
  • Can not talk to a real person

Preferred solution: Full refund

User's recommendation: You CAN NOT GET IN CONTACT WITH A REAL PERSON AND WHEN YOU TALK TO THEM ONLINE, THEY WANT $5 WHICH IS INSANE!!!!

Miko B Pbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have not received my order.That was placed on june 1

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I placed an order on June 1. A few days later, I received an email stating that my order had been returned.

I was then asked to verify my mailing address. As of today, June 18, I still do not have an order.

When I enter my tracking number, I get no results. I haven't been able to reach a human being to find out the update on my order at this point.

View full review
Loss:
$78

Preferred solution: Deliver product or service ordered

User's recommendation: I should've just bought the items out of the store

Bea P Fje

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Upset and angry

When I made the account, it was for canada.ca, but after I made my order, my credit card showed a U.S. exchange rate, which took me by surprise and left me not one bit happy about it.

I also took the measurements from your sizing chart, but they were wrong; therefore, I had to return 3 of those items for a different size. I had just received only 2 of the 3 that were returned to you.

Will I be refunded for the 3rd one, or is it going to be replaced for the large that I requested for the 'Everyday Comfort V-neck Bralette' - 45% off? Why is it so difficult to get your questions answered, and why is there no phone number where I can reach out and actually talk to somebody?

View full review
Loss:
$85
Pros:
  • Great product
Cons:
  • Sizing chart is not accurate
  • Ordered was made in canada got charge us exchange

Preferred solution: Price reduction

User's recommendation: Be ready for a unexpected price after you place your order even if you set your account to be Canada.ca

Sharron S Cjh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Turpin, Oklahoma

Talk to Rep

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Talk to a human that speaks English, please, about a refund. I refused 3 bras from you all, and I haven't received a refund to our checking account!

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User's recommendation: Wouldn’t

Lisa F Ayj

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Verified Reviewer

People need to know how awful this company is before they buy anything

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You advertise a free item, and then get charged for the item. I made a purchase and still was charged for the items.

Trying to resolve the issue online is a joke. Impossible to do. When trying to return them, they don't want to pay me the money I paid them. I can't get an address to send them back either.

I have never had such a problem with a company before. I will never deal with this company again.

I only want to know where to return the items and get the full amount back that I paid. This seems to be impossible to do with Shapermint.

View full review
Loss:
$38
Cons:
  • Too many to retype

Preferred solution: Full refund

User's recommendation: Don’t buy from them.

Carole R Nmn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Blossvale, New York

Don't reply and then when they do they lie

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I have a gift card to use and when I order the order never goes through. I get a representative in on the chat and I get told everything is fixed and the order is placed. But I never get it.

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User's recommendation: Don't buy from them

Patty D Zan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

Shapermint - Return
Shapermint - Return - Image 2

I ordered Shapeware from you and I have no information on how to return it and I need information on it. It did not come with an order number just a number TRUCB91400.

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Preferred solution: Full refund