Shapermint Reviews

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2 brad sent that I did not orders

I ordered 2bras; I was charged with 4; I was refunded the amount overcharged. Yesterday I received a package with two more bras; I dont want the two extras . I will return them if given instructions. Nancy Hayes. 601-946-****; nnhayes@***.com
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1 comment
#2120050

Really sorry about this, Nancy. Allow us to check your order. Please send us a message with your order details here, https://m.me/Shapermint?ref=w15260442 so we can further look into it.

ID
#3274254 Review #3274254 is a subjective opinion of poster.
Location
Prosper, Texas
Pros
  • Good quality goods supplied
Preferred solution
Let the company propose a solution
New Reviewer

Impossible to cancel membership

Customer Service sucks. Cant speak to a live person. Ive been charged for the membership for months and cant cancel. Do not recommend
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1 comment
#2120048

We can definitely assist you with the cancellation, Jennifer. Please send us a message here, http://m.me/shapermint and any of our reps will help you. Hope to hear from you soon.

ID
#3274164 Review #3274164 is a subjective opinion of poster.
Location
Spring Hill, Tennessee
Preferred solution
STOP MEMBERSHIP

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Items too big and can’t talk to a live customer service representative on how to exchange or get a refund.

Need information on how to return or exchange items I received today that are too big.Cant talk to a customer representative.
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1 comment
#2120047

We are here to help, Lisa. Exchanges are Free. Drop us a message with your order details through this link, https://m.me/Shapermint?ref=w15260442 and we'll look into it.

ID
#3274157 Review #3274157 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
Full refund
New Reviewer

Charge Not Authorized/Need REFUND

Hi... On Jan/14/2022 SHAPERMINT CHARGE ME $4.99 HTTPSSHAPERMINDV I DO NOT RECOGNIZE THIS CHARGE, I DO ASK TO REFUND MY CARD. ALSO I DID CALL CUSTOMER SERVICE,4 TIMES AND THEY HANG ME; THEY NEVER ANSWER THE PHONE THANKS MARIA PEREGRINA
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1 comment
#2120046

I’m sorry to hear about the $4.99 charge on your account. This could be for signing the Shapermint Club membership.

Allow us to check on this and process your request. Kindly send us a message here, http://m.me/shapermint so we further assist you.

ID
#3274096 Review #3274096 is a subjective opinion of poster.
Location
San Bruno, California
Pros
  • Product well made
Cons
  • Customer service the wors
Loss
$5
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I would like to cancel

I add one too many items and I dont need two pairs of the same item and one price is 28.99 and the other is 34.99 so I would like the cheaper one

User's recommendation: I don’t have a recommendation because this is my first time ordering.

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1 comment
#2119243

Sorry to hear this and we'd love to check on your order for cancellation, Jacqueline. Drop us a message with your order details here https://m.me/Shapermint?ref=w15979346 and we'll take care of the rest from there.

ID
#3270666 Review #3270666 is a subjective opinion of poster.
Cons
  • Can give one
Preferred solution
Take the highest price item off of my order and give me a refund
New Reviewer

Order not received because incomplete address

I am trying to reach customer service regarding order number SM883****. The delivery address is Roman 2909 golf to Bay boulevard apartment Q304 Clearwater FL 33759. I don't understand what more of an address you need please call me if further information is needed. 727-481-**** thank you
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1 comment
#2119046

Glad you reached out, Gloria! We'd be very much glad to help you out with this.

We’re sorry we can’t provide a phone number right now.But we are working hard to see what we can do in this department, since we understand it’s important to be able to talk on the phone sometimes. Please send us your order info here : http://m.me/shapermint and we'll take care of the rest.

ID
#3269128 Review #3269128 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Deliver product or service ordered
New Reviewer

About my order place on Jan.10,2022

Shapermint said it will be 2 to 5 business days before I receive my tracking information. Still haven't received anything. I call their number for customer service 183******** several times did not get any answer.
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1 comment
#2118923

We hear you're eager to reach our team, Survell. So sorry you still haven't got your tracking information.

Drop us your order details here https://m.me/Shapermint?ref=w15260378.

We'll look into your order and share it with you. Chat soon!

ID
#3268622 Review #3268622 is a subjective opinion of poster.
Location
Savannah, Georgia
Loss
$27
Preferred solution
Deliver product or service ordered

Bad customer service and merchandise

I never got a reply from you and I'm done with your company! I am telling everyone I know not to shop with you! Your customer service is the worst and you have lied about the quality of your merchandise and you don't give refunds like you advertised. I'm counting my loss and will not shop with you again!!
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1 comment
#2118624

Sorry to hear about your experience and we'd love to help you with this. You won't be left disappointed and empty-handed, that's for sure. Drop us a message together with your order details here https://m.me/Shapermint?ref=w15979346 and we'll have the rest taken care of from there.

ID
#3266889 Review #3266889 is a subjective opinion of poster.
Location
Canton, Georgia

Didn’t place an order and was charged $43.98

Shapermint - Didn’t place an order and was charged $43.98
I was charged on my credit card for $43.98 on 1/14/2022. I am a Senior citizen and I didnt place the order. I was chatting with someone and I was disconnected when I ask for a refund my acct. My name is: Nancy Todd Email: ntodd777@***.com Address: 603 E 4th Ct, Panama City, Fl 32401. Please help: Sincerely, Nancy Toss
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ID
#3266861 Review #3266861 is a subjective opinion of poster.
Location
Panama City, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I never received my package and got a bogus customer service number

I received an email that my package had been delivered and I never received it. Then the number provided was no good.
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1 comment
#2118262

Sorry, you did not receive your package, Jazalyn. Allow us to get this fix. Please send us a message with your order details here, https://m.me/Shapermint?ref=w15260378 so we can look into your order.

ID
#3265461 Review #3265461 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wanting to exchange my order for another size

I received my order. I want to exchange my purchase for another size. I went on the Exchange and Return page. I was never given the option to exchange. It kept asking me why did I want to return. Then I went on the help option, where the computer kept asking me the same questions over and over again. None of them asking me about exchanging. Then this morning, I called the Shapermint Club at 831-888-****, I was waiting for a representative to get on the line. The line hung up three times. So needless to say, I am not a happy consumer at this minute. Exchanging a purchase is supposed to be an easy process. But, it is definitely not. This is not my first purchase with Shapermint I love the items that I have purchased in the past. But, this is my first time trying to do an exchange.

User's recommendation: Do not try to exchange anything.

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1 comment
#2118255

Really sorry about this, Carole. Allow us to help you with the exchange.

Please send us a message with your order details through this link, https://m.me/Shapermint?ref=w15260442 and we'll take care of it. Hope to hear from you soon.

ID
#3265258 Review #3265258 is a subjective opinion of poster.
Pros
  • Everythng that i have purchased so far from shapermint
Cons
  • Very hard to exchange an item
  • Very hard time exchanging an item
Preferred solution
I would like to exchange my purchase for another size

715216****

Impossible to give any kind of review the way this is set up. I felt the questions mocked each other and it was impossible to know if I answered them correctly. The only way I feel I can communicate vocally with a live human being.
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1 comment
#2117830

Sorry to hear this. Would love to dig into your order and enhance your Shapermint experience.

Send us your order details here https://m.me/Shapermint?ref=w15260442. Looking forward to chatting with you.

ID
#3263220 Review #3263220 is a subjective opinion of poster.
Location
Neenah, Wisconsin

715216****

I received an order of 3 bras that was not what I ordered with no packing or billing slips. I want to send 2 items in that order back. I have no idea how to do this. I went through the package thoroughly and could find no instructions for returning the 2 items I want to return and a billing slip so I know where I stand. Order #SM882****. Thank you.

User's recommendation: Don’t order on line.

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1 comment
#2117733

Oh no! Sorry for the mix-up on your order and this is totally unacceptable.

We'd love to make things right and arrange another shipment for the correct ones. Drop us a message together with your order details here https://m.me/Shapermint?ref=w15979346 and we'll sort the rest from there.

ID
#3262874 Review #3262874 is a subjective opinion of poster.
Location
Neenah, Wisconsin

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Verified Reviewer
New Reviewer

The final cost of my order.

My name is Carolyn Smith, and i was disappointed with my order through Shapermint because when i placed the order there was a discount when you used the promo code, which i did. The cost without the code, was $26.99, and after the code it would $17.99.

User's recommendation: Read the fine print.

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1 comment
#2117732

Sorry about what happened, Carolyn. We'd love you to take advantage of your money's worth and we'd love to check up on the charges and the discounts on your order. Drop us your order details here https://m.me/Shapermint?ref=w15979346 and we'd be happy to make further adjustments.

ID
#3262769 Review #3262769 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

I would like to check my end balance

I still havent got a time whe I will receive my order, my order number is SM883****(order date 1-08-2022)

User's recommendation: Never.

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1 comment
#2117633

Sorry that you've had to go through this confusion. We'd love to check on your order's status and provide you with an update right away. Pop us over a message with your order details here https://m.me/Shapermint?ref=w15979346 and we'll take care of everything from there.

ID
#3261934 Review #3261934 is a subjective opinion of poster.
Location
Brooklyn, New York