Shapermint Reviews

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I ordered today and didn't get the Black Friday discount

I ordered something and used the coupon on Black Friday for 10% also signed up for extra 15% but didnt get these discounts shapermint advertised 80% off on black Friday but charged me regular price. Im not happy :(
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1 comment
#2096625

So sorry, your promo codes were not applied to your order. Please know that we can only take one promotion at a time.

In addition, the Black Friday sale is not 80% off. It is UP to 80% off.

Allow us to look into your order and do the necessary adjustment. Send us your order details through this link, https://m.me/Shapermint?ref=w15979346so we can further assist you.

ID
#3099620 Review #3099620 is a subjective opinion of poster.
Location
West Covina, California
New Reviewer

I have tried contacting this company 12 times now and unable to speak to anyone. I'm just on hold an

I am unable to contact this company. I have made 12 calls to customer service, tried the chat option and only received ridiculously responses and I have emailed them resulting in no response. How do I contact this company??? I made an order online and their program did not allow me to look at the entire order before it was purchased and confirmed. I only ordered 2 items and 3 items were charged to me. I need to correct this order. I did not order 3 items. I will never order anything from this company ever again. I highly recommend anyone who wants products that this sight sells. GO SOMEWHERE ELSE!!! DO NOT SHOP HERE THERE IS NO ONE AT THIS COMPANY TO HELP YOU AND NONE OF THEIR PHONE NUMBERS WORK. NOT SURE IF THIS COMPANY IS REAL. JUST WANTS TO CHARGE YOUR CREDIT CARD FOR ITEMS YOU DID NOT ORDER.

User's recommendation: DO NOT SHOP HERE!! GO SOMEWHERE ELSE.

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1 comment
#2096624

Totally understand how frustrating this can be Valerie. This is not the experience we want you to have.

Allow us to get this fix. At this time, our phone lines are currently not available.

Kindly send us a message through this link, https://m.me/Shapermint?ref=w15979346 so we can look up your order. Hope to hear from you.

ID
#3098774 Review #3098774 is a subjective opinion of poster.
Cons
  • Very poor customer service
  • Very poor cust service
  • Product did not perform as marketed
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wish to return merchandise without having to pay for chatting

I ordered the high waisted leggings and they do not fit and I dont like the material my skin is very sensitive
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2 comments
#2096621

Oh no! Really sorry about that Patricia.

Allow us to assist you.

Exchanges are 100% FREE on us. Send us a message with your order details through this link, https://m.me/Shapermint?ref=w15260442 and we'll see what options we have for you.

#2096730
@Shapermint

That address you sent me to did absolutely nothing this is the worst customer service I have ever had to deal with. I want a refund.

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ID
#3098732 Review #3098732 is a subjective opinion of poster.
Cons
  • All robots no actual people there
  • Want a refund not satisfied with product
  • Product was not good quality
Preferred solution
Full refund
New Reviewer

I paid extra to have this item shipped quicker and it hasn't shipped yet

I paid extra to have this item shipped quicker and it hasnt even shipped yet. I was hoping to get it no later than tomorrow The 27th. Is this any way possible? If not, then I would like to receive the extra money I paid to have this shipped quicker refunded.
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2 comments
#2096620

Really sorry your order has not shipped yet, Emily. We'd love to check what's the hold-up. Hit us up with your order details through this link, https://m.me/Shapermint?ref=w15260378 and we'll look into it.

#2096623
@Shapermint

Thank you for your prompt response. Unfortunately, the link isn’t taking me anywhere other than your main page so where exactly do I go from there?

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ID
#3098284 Review #3098284 is a subjective opinion of poster.
Location
Ball Ground, Georgia
Cons
  • Took my money
  • Do not like having to jump through hoops to get customer service
Preferred solution
Deliver product or service ordered

To add an apartment number on my address

I was just wanting to add my apartment number to my address. It is 26 Greenwich Blvd Apt 114 Clover, SC 29710.
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1 comment
#2096619

We'll be happy to assist you. Kindly send us a message with your order details through this link https://m.me/Shapermint?ref=w15979346 so we can update your order.

ID
#3098237 Review #3098237 is a subjective opinion of poster.
Location
Clover, South Carolina
New Reviewer

To talk to a live person

I want to talk to a person, I need my order corrected and a credit to my account as soon as possible

User's recommendation: Never recommend.

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1 comment
#2095880

We're here and ready to help you out in fixing your order, Theresa. We'd love to talk to you more so we can help further. Kindly drop us your order details here https://m.me/Shapermint?ref=w15979346 so we can connect and we'll take care of the rest from there.

ID
#3094909 Review #3094909 is a subjective opinion of poster.
Location
Lake Orion, Michigan
Preferred solution
Full refund

Wrong size and new order

Was not pleased with product. After talking with robo call, was sent plastic bra strap clips AND another bra in a much smaller size, which I did not order. Finding a phone number to call a live person is almost impossible and extremely frustrating. Resolution was "donate the bra". The plastic clips are flimsy and don't hold bra straps together.

User's recommendation: Poor customer service.

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1 comment
#2095754

Totally understand how frustrating this can be. Allow us to turn your experience around.

We're sorry but our phone lines are not available at the moment. Kindly send us a message with your order details through this link, https://m.me/Shapermint?ref=w15260442 so we can see what options we have for you.

ID
#3094440 Review #3094440 is a subjective opinion of poster.
Location
Loveland, Ohio
New Reviewer

I e been calling for two days no call back

Camis look worn the tag was off the merchandise, and it fell out when i pulled the camis out, do to covid i didnt feel comfortable wearing them and theres something beagle in the black one

User's recommendation: i already put them back in the bags and taped them up.

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1 comment
#2095752

Really sorry about that Kimberly. We’d love to talk to you over the phone but, our phone lines aren’t available right now.

Allow us to turn things around.

Exchanges are 100% FREE on us. Kindly send us a message with your order details through this link, https://m.me/Shapermint?ref=w15260442 so we can further assist you.

ID
#3094348 Review #3094348 is a subjective opinion of poster.
Location
Argyle, Texas
Pros
  • Better zippers could be used
Cons
  • Loose on legs

I need to return this bra. Not what I wanted.

This bra is too stiff and it is padded. I did not understand that by using your website. Providing an extension of hooks doesn't work for me.
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1 comment
#2095750

Really sorry the bra did not work on you. Allow us to assist.

We'd love to check what options we have for you.

Exchanges are 100% FREE. Kindly send us a message here, https://m.me/Shapermint?ref=w15260442 and we'll take care of it.

ID
#3094314 Review #3094314 is a subjective opinion of poster.
Location
Suffield, Connecticut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service

You did not answer my call. You gave me a recording. I would appreciate it if you would answer my call
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1 comment
#2095703

Really sorry about this Kimberli. We’d love to talk to you over the phone but, our phone lines aren’t available right now.

Allow us to assist you with your inquiry. Kindly send us a message through this link, https://m.me/Shapermint?ref=w15979346 and we'll be happy to assist you.

ID
#3094228 Review #3094228 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Bogus charges on my account

Every few months, you charge 4.99 to my account. I have not purchased anything in 6 months. Very upset about the bogus charges.
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1 comment
#2095437

Oh no! Sorry for the $4.99 charge on your account, Stephanie.

Allow us to take a further look at where the charge is coming from and refund it back to your account. Drop us your e-mail address or order number here https://m.me/Shapermint?ref=w15979346 and we'll have the rest taken care of from there.

ID
#3092605 Review #3092605 is a subjective opinion of poster.
New Reviewer

Cancel my subscription

No one came to the phone. I was on hold and it kept cutting off. I need a number to be able to speak to someone

User's recommendation: I need to speak with someone to cancel my subscription.

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1 comment
#2095438

Sorry for the hardship in cancelling your Shapermint Club Subscription, Sherron. We'd love to be a big hand and process the cancellation right away. Kindly drop us your e-mail address through this link https://m.me/Shapermint?ref=w15979346 and we'll work on the rest from there.

ID
#3092042 Review #3092042 is a subjective opinion of poster.
Pros
  • I recieved the product very fast
Preferred solution
Cancel my subscription

Bad service

I have been trying to return three items and it has been virtually impossible to do so please call me 559-361-**** so I may return them

User's recommendation: The product is great but return is terrible.

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1 comment
#2094977

Sorry for the hardship in processing your return. Allow us to assist you and we'd love to do the work for you. Send us your order details here https://m.me/Shapermint?ref=w15979346 and we'll take care of everything from there.

ID
#3089088 Review #3089088 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

Finally received my order from shapermint but I paid extra money for a speedy delivery and not get that

Was charged on my credit card and didnt receive delivery date. Last time I ordered from shapermint I received my order.
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1 comment
#2094615

So sorry that your order was delivered beyond the expected timeframe. Allow us to make this right and refund the difference right away. Kindly send us your order details here https://m.me/Shapermint?ref=w15979346 and we'll sort the rest from there.

ID
#3086641 Review #3086641 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

I need help with my account

I cancelled my account last week. I was just charged today. I need to be refunded my membership please.
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1 comment
#2094542

We're truly sorry if you had a hard time cancelling your membership, Aarion. We’d be sad to see you go.

Can you tell us more about why you want to cancel your Shapermint Club Membership? Is it about the product, the service, or the subscription fee?

Knowing your thoughts will help us, big time! Please send us your details here : http://m.me/shapermint and we'll see to your request the soonest we can.

ID
#3086529 Review #3086529 is a subjective opinion of poster.
Location
Sumter, South Carolina