Shapermint Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I finally received an answer from them!!

They contacted me this time, which was a nice change! They have so far set the record straight! I am now waiting on the things in my order that did not ship with this order! So I am somewhat disappointed but I will give them the benefit of the doubt and wait to see what I get this time around or don't get!!

User's recommendation: I really love their products so I would recommend them however, if you get the wrong order then you will be in for some bad customer service!! Maybe cause I live in Canada!! ;).

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1 comment
#2065979

Really sorry about the mix-up, Brenda. Be assured that we'll make things right, and you will receive what you have paid for.

Drop your order info here: https://m.me/Shapermint?ref=w15260442 and we'll check the status of your replacement order. Thanks!

ID
#2887749 Review #2887749 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Returm

I need to return an item I just received but can't find my order number. Can you help me with that? I've looked through my email and can't seem to find it.
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1 comment
#2065316

We hear you and we can help you with your returns. Just send us your email and shipping address in this link so we can personally help you out.

Thanks! https://m.me/Shapermint?ref=w15260442

ID
#2884054 Review #2884054 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Didn’t give me the 3 10% discounts promised

I signed up my email for future deals at the beginning - so they promised a 10% discount. I signed up for texts so they could alert me to future deals - so they promised an ADDITIONAL 10% discount. They were running a Fall 10 % discount in ADDITION which they did NOT give me. They do not allow you to know if the discounts have been applied BEFORE you pay.

User's recommendation: Call to order & get your discounts!

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1 comment
#2064704

Hi, Sara. Have you tried to reach us to apply the code for you?

If not, we can still apply it. Just message us your order number or email thru this link http://m.me/shapermint & we'll sort the rest.

ID
#2879698 Review #2879698 is a subjective opinion of poster.
Cons
  • Cant speak to a live person
Loss
$2
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need to verify an order I placed

You really don't want me to give a review on this company at this moment. Horrible customer service. I ordered products and NEVER received anything but other items to buy. My mistake for believing the ad.

User's recommendation: RUN.

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1 comment
#2064705

My deepest apologies that you still haven't received your order yet, Gloria. If your order is lost in transit, we can arrange a new shipment for you. Please send us a message thru this link https://m.me/Shapermint?ref=w15260378 & we'll arrange this for you.

ID
#2879269 Review #2879269 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Deliver product or service ordered
New Reviewer

Never received order

Never received my shipment. Tried calling and couldn't speak to anyone. Very frustrating!!!!! Nothing is resolved so I'll have to dispute the charges on my credit card.

User's recommendation: Have customer service reps to speak with.

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1 comment
#2064706

I'm sorry to hear that your order is delayed, Lisa. We'd love to check on this & update you on the status. Please send us your order number thru https://m.me/Shapermint?ref=w15260378

ID
#2879082 Review #2879082 is a subjective opinion of poster.
Loss
$54
Preferred solution
Full refund

Do I owe a balance

Want to know what is my balance on my account. I know that I am making payments every month. When is the last payment.
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1 comment
#2064708

Are you inquiring about the Club Membership? Let us check on that for you, please send us your email or order number thru http://m.me/shapermint

ID
#2877087 Review #2877087 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Order #SM814****

Please call me 707-315-**** Ive been on the chat line for over hour and a half none of my questions are being answered. Im please help ne
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1 comment
#2064710

I'm sorry that we can't provide a phone call as our phone lines aren't available at the moment, Maccine. Please send us your order number or email thru https://m.me/Shapermint?ref=w15260442 & we'd be more than happy to help you.

ID
#2876837 Review #2876837 is a subjective opinion of poster.
Pros
  • Product shipped fast
Cons
  • Changed my special offer after i submitted order
Loss
$9
Preferred solution
I’m trying to get the 10% Off with the promo code but I entered the wrong code. Please help me
New Reviewer

Order #SM814****

I have been on live chat for over an hour my question is not being addressed. Please help me add the correct code to receive 10% off
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ID
#2876820 Review #2876820 is a subjective opinion of poster.
Location
Vallejo, California
New Reviewer

Sent me the wrong items

Need to talk to someone by phone no! I need to talk to someone by phone no I need to talk to someone by phone
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1 comment
#2064711

My apologies for the mix up, Verlee. We'd be glad to look into this & resend your order. Just send us your order number thru this messenger link: https://m.me/Shapermint?ref=w15260442

ID
#2876788 Review #2876788 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

To speak to customer service

You sent me the wrong order and I would like to talk with someone on the phone. I ordered 2 Empetua high waisted shaper panty and one pack of your special offer of the high waisted shaper pantys with 75% off but instead you sent me only one of the high waisted panties and three of your scoop neck cami
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ID
#2876759 Review #2876759 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Need to do an exchange do not have confirmation number

Have not been able to reach anyone. I was sent a size small and ordered a size large. I need to return for larger size. 615-424-****

User's recommendation: Not worth the hassle.

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1 comment
#2064712

I'm sorry to hear that you didn't receive the correct size for you. We've be glad to make the exchange for you. Just send your order number or email thru https://m.me/Shapermint?ref=w15260442 & we'll sort the rest.

ID
#2876155 Review #2876155 is a subjective opinion of poster.
Location
Nashville, Tennessee

Unable to track parcel

I found the Shapermint tracking information difficult to understand, I asked for clarification on the meaning Status Fullfilled and had no reply to this question
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1 comment
#2062593

Really sorry about the confusion with your tracking details. We'd love to give you an update with the movement of your package.

Send your order info here: https://m.me/Shapermint?ref=w15260378 and we'll have this checked. By the way, once the order is fulfilled, it means that it should've been packed and shipped.

ID
#2871774 Review #2871774 is a subjective opinion of poster.
Location
Bonnells Bay, New South Wales

Feedback from wanting to exchange items...

I have heard from the website but the issue is not resolved. I was told that because of Labor Day Sale they are running behind. Should I send back the items I want to exchange now or wait until I hear something? I also was told stock is low so I'm not sure I will be able to exchange right away.
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1 comment
#2062594

So sorry that you have to deal with these. We'd love to help you with your exchange request. To get started, please drop your order info here: https://m.me/Shapermint?ref=w15260442 Thanks!

ID
#2871326 Review #2871326 is a subjective opinion of poster.
Location
Foresthill, California
New Reviewer

No help provided

I called yesterday and today both times after hearing your recording I was disconnected! I want information to exchange what I bought for one size down. This is very frustrating!

User's recommendation: Answer calls!

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1 comment
#2062196

We're sorry we weren't able to attend to your call, Stavros. Our lines are down as of the moment.

We have ways to assist you and process your exchange.

Kindly send us a message together with your order details here: https://m.me/Shapermint?ref=w15260442 and we'll make things right for you. Thanks.

ID
#2869180 Review #2869180 is a subjective opinion of poster.
Location
Westbury, New York

Status of order

Where's my order? Normally get confirmation of order and tracking number.. always have ordered from you guys
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1 comment
#2062198

Sorry that you haven't received your order confirmation e-mail and an update about your order. Let us make this right and provide you with the information you need.

We sure have ways to make this right. Send us a message with your e-mail address here https://m.me/Shapermint?ref=w15260378 and we'll take care of it from there.

ID
#2867360 Review #2867360 is a subjective opinion of poster.
Location
Poquoson, Virginia