Shapermint
Reviews and Complaints
17
ISSUES RESOLVED
2.2K
Company responses
2.2K
TOTAL REVIEWS
190K
CLAIMED LOSSES
48.6K
PAGE VIEWS
Shapermint Reviews
New Reviewer
2 brad sent that I did not orders
I ordered 2bras; I was charged with 4; I was refunded the amount overcharged. Yesterday I received a package with two more bras; I dont want the two extras . I will return them if given instructions. Nancy Hayes. 601-946-****; nnhayes@***.com
1 comment
ID
Location
Prosper, Texas
Pros
- Good quality goods supplied
Preferred solution
Let the company propose a solution
New Reviewer
Impossible to cancel membership
Customer Service sucks. Cant speak to a live person. Ive been charged for the membership for months and cant cancel. Do not recommend
1 comment
ID
Location
Spring Hill, Tennessee
Preferred solution
STOP MEMBERSHIP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerItems too big and can’t talk to a live customer service representative on how to exchange or get a refund.
Need information on how to return or exchange items I received today that are too big.Cant talk to a customer representative.
1 comment
ID
Location
Charlotte, North Carolina
Preferred solution
Full refund
New Reviewer
Charge Not Authorized/Need REFUND
Hi... On Jan/14/2022 SHAPERMINT CHARGE ME $4.99 HTTPSSHAPERMINDV I DO NOT RECOGNIZE THIS CHARGE, I DO ASK TO REFUND MY CARD. ALSO I DID CALL CUSTOMER SERVICE,4 TIMES AND THEY HANG ME; THEY NEVER ANSWER THE PHONE THANKS MARIA PEREGRINA
1 comment
ID
Location
San Bruno, California
Pros
- Product well made
Cons
- Customer service the wors
Loss
$5
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI would like to cancel
I add one too many items and I dont need two pairs of the same item and one price is 28.99 and the other is 34.99 so I would like the cheaper one
User's recommendation: I don’t have a recommendation because this is my first time ordering.
1 comment
ID
Cons
- Can give one
Preferred solution
Take the highest price item off of my order and give me a refund
New Reviewer
Order not received because incomplete address
I am trying to reach customer service regarding order number SM883****. The delivery address is Roman 2909 golf to Bay boulevard apartment Q304 Clearwater FL 33759. I don't understand what more of an address you need please call me if further information is needed. 727-481-**** thank you
1 comment
ID
Location
Tampa, Florida
Preferred solution
Deliver product or service ordered
New Reviewer
About my order place on Jan.10,2022
Shapermint said it will be 2 to 5 business days before I receive my tracking information. Still haven't received anything. I call their number for customer service 183******** several times did not get any answer.
1 comment
ID
Location
Savannah, Georgia
Loss
$27
Preferred solution
Deliver product or service ordered
Bad customer service and merchandise
I never got a reply from you and I'm done with your company! I am telling everyone I know not to shop with you! Your customer service is the worst and you have lied about the quality of your merchandise and you don't give refunds like you advertised. I'm counting my loss and will not shop with you again!!
1 comment
ID
Location
Canton, Georgia
Didn’t place an order and was charged $43.98
I was charged on my credit card for $43.98 on 1/14/2022. I am a Senior citizen and I didnt place the order. I was chatting with someone and I was disconnected when I ask for a refund my acct. My name is: Nancy Todd Email: ntodd777@***.com Address: 603 E 4th Ct, Panama City, Fl 32401. Please help: Sincerely, Nancy Toss
ID
Location
Panama City, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI never received my package and got a bogus customer service number
I received an email that my package had been delivered and I never received it. Then the number provided was no good.
1 comment
ID
Location
Broken Arrow, Oklahoma
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWanting to exchange my order for another size
I received my order. I want to exchange my purchase for another size. I went on the Exchange and Return page. I was never given the option to exchange. It kept asking me why did I want to return. Then I went on the help option, where the computer kept asking me the same questions over and over again. None of them asking me about exchanging. Then this morning, I called the Shapermint Club at 831-888-****, I was waiting for a representative to get on the line. The line hung up three times. So needless to say, I am not a happy consumer at this minute. Exchanging a purchase is supposed to be an easy process. But, it is definitely not. This is not my first purchase with Shapermint I love the items that I have purchased in the past. But, this is my first time trying to do an exchange.
User's recommendation: Do not try to exchange anything.
1 comment
ID
Pros
- Everythng that i have purchased so far from shapermint
Cons
- Very hard to exchange an item
- Very hard time exchanging an item
Preferred solution
I would like to exchange my purchase for another size
715216****
Impossible to give any kind of review the way this is set up. I felt the questions mocked each other and it was impossible to know if I answered them correctly. The only way I feel I can communicate vocally with a live human being.
1 comment
ID
Location
Neenah, Wisconsin
715216****
I received an order of 3 bras that was not what I ordered with no packing or billing slips. I want to send 2 items in that order back. I have no idea how to do this. I went through the package thoroughly and could find no instructions for returning the 2 items I want to return and a billing slip so I know where I stand. Order #SM882****. Thank you.
User's recommendation: Don’t order on line.
1 comment
ID
Location
Neenah, Wisconsin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThe final cost of my order.
My name is Carolyn Smith, and i was disappointed with my order through Shapermint because when i placed the order there was a discount when you used the promo code, which i did. The cost without the code, was $26.99, and after the code it would $17.99.
User's recommendation: Read the fine print.
1 comment
ID
Location
Philadelphia, Pennsylvania
I would like to check my end balance
I still havent got a time whe I will receive my order, my order number is SM883****(order date 1-08-2022)
User's recommendation: Never.
1 comment
ID
Location
Brooklyn, New York
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Really sorry about this, Nancy. Allow us to check your order. Please send us a message with your order details here, https://m.me/Shapermint?ref=w15260442 so we can further look into it.