Shapermint
Reviews and Complaints

Haven't received order or any info regarding order. They did notify me 1 item is on back order but that's all.

I spent quite a bit of money for this order. Wondering where the product is and why I haven't received any info.

ordered bras that I thought were the same as 1st order, when I received them I tried "1" on and realized it wasn't the same, contacted shapermintI could refund the others, options were to refund on credit card,or take a store credit coupon I could use for next purchase. Si, nce I wanted the other bras, I thought this was a no brainer.

When they notified they recieved them back they issued this "store credit coupon" that I had to redeem within 180 days.

I have these in a cart but keeps telling me I need to use the full amount $83.14, my cart is $80.97. Don't care about diffrence, just want my bras and be done with THIS AUTOBOT SYSTEM!!!

You will never be able to speak with a human being

This is all i need to say

I said this is all I need to say

Received notice of pending order which I never made. I asked for a return phone call from Shapermint to address the issue and haven't received one.

I placed an order about 3 weeks ago and, according to tracking info, it hasn't even shipped. It should have been received in 4-8 days.

I reached out to customer service for a status update and was sent an autoreply telling me how to track my order. I replied back as per instructions and received another autoreply, then another. I am firmly convinced at this point that they don't even have a customer service department.

I just want a refund now - I feel like I've been ripped off, but from what I've read here it sounds like that's going to be nearly impossible too. I wish I had found this site and read the reviews before placing my order.

Not user-friendly at all. I need to return an item and cannot locate the order number. I only get recordings everywhere!

I will never purchase from your company again. Recently I received an oder which I never placed.

(and it's not even my size). The robot is not helpful. I want to end my membership with your company. I'm sad I can't even get a return label.

I have tried but to no avail. I don't want this order.

SM1001****-TR

E-mail alydiaz718@***.com

I was sent the Shapermint underwear when I was supposed to get the Shapermint shorts, and I can't exchange them no matter what I do!

I placed an order on June 1. A few days later, I received an email stating that my order had been returned.

I was then asked to verify my mailing address. As of today, June 18, I still do not have an order.

When I enter my tracking number, I get no results. I haven't been able to reach a human being to find out the update on my order at this point.

When I made the account, it was for canada.ca, but after I made my order, my credit card showed a U.S. exchange rate, which took me by surprise and left me not one bit happy about it.

I also took the measurements from your sizing chart, but they were wrong; therefore, I had to return 3 of those items for a different size. I had just received only 2 of the 3 that were returned to you.

Will I be refunded for the 3rd one, or is it going to be replaced for the large that I requested for the 'Everyday Comfort V-neck Bralette' - 45% off? Why is it so difficult to get your questions answered, and why is there no phone number where I can reach out and actually talk to somebody?

Talk to a human that speaks English, please, about a refund. I refused 3 bras from you all, and I haven't received a refund to our checking account!

You advertise a free item, and then get charged for the item. I made a purchase and still was charged for the items.

Trying to resolve the issue online is a joke. Impossible to do. When trying to return them, they don't want to pay me the money I paid them. I can't get an address to send them back either.

I have never had such a problem with a company before. I will never deal with this company again.

I only want to know where to return the items and get the full amount back that I paid. This seems to be impossible to do with Shapermint.

I have a gift card to use and when I order the order never goes through. I get a representative in on the chat and I get told everything is fixed and the order is placed. But I never get it.

I ordered Shapeware from you and I have no information on how to return it and I need information on it. It did not come with an order number just a number TRUCB91400.