Shapermint Phone Numbers and Emails

Customer Service:

  • (831) 888-0074
    Shapermint Club Program Concierge
  • (484) 772-2274
  • (402) 379-9321

Shapermint Emails:

Customer Service
Main

Shapermint Contact Information

Shapermint Website:

Shapermint Online Chat:

Corporate Office Address:

Shapermint.com
325 Lasley Ave
Hanover, Pennsylvania 18706
United States

Other Info (opening hours):

Phone Support Hours:

Monday - Friay: 10:00 am - 7:00 pm (EST)


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Shapermint Rating Based on 876 Reviews

Rating details

3.1
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality

Rating stats

Rating trend

Summary of Shapermint Customer Service Calls

9K TOTAL
CALLS
02:36 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shapermint Customer Service?

Shipping and Delivery Question:

  • “My item has not arrived!”
  • “I have not received my items”
  • “Package not delivered”

Return/ Replace Question:

  • “Problem with a return”
  • “Return”
  • “I need the return address”

Request for Information Question:

  • “I need help with a return without an order number”
  • “I need to talk to a live person”
  • “Looking for my order”

Payments and Charges Question:

  • “Monthly charge that I am not aware of”
  • “I was charged after cancelation”
  • “My order over charged”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancell.order”
  • “Order canceled #SM7639167”

Refund Question:

  • “Refund not received”
  • “Refund for return”
  • “I haven't received my Refund!!!”

Product/ Service Question:

  • “I order and paid for two items and only recivce one”
  • “Ordered on Facebook and don't have a account”
  • “Things i got was damaged and didnt get something”

Account Question:

  • “Money taken from my bank account”
  • “Log in issue”
  • “Trying to figure out my account”

Staff Question:

  • “Customer service”
  • “Not happy and I don't even see why I have to go through all this to talk to a real customer service person”
  • “To speak to customer service”

Cards Question:

  • “Be my card was charged 4.99”
  • “$4.99 is being deducted from my card every month and I don't know why”
  • “I just got the documentation from my credit card of my pmt that hadn't been credited back to my account”

Website/ Application Question:

  • “Missing site”
  • “*** website”
  • “Placed an order today anf I can't find it on website”

Employment Question:

  • “I don't get paid till Wednesday, and I want to get the shaper and bra then. Will free shipping still be available.”

Other Question:

  • “Missing part of order”
  • “Exchy”
  • “Missing items from order”

About

Shapermint Return Policy
To read more: https://shapermint.com/a/returns-exchanges
Shapermint Delivery Policy
To read more: https://help.shapermint.com/hc/en-us/categories/360000369613-Shipping
Shapermint Terms of Service
The following terms and conditions (the "Terms") apply to all orders placed by the client (hereinafter referred to as The User or "users") with Shapermint (hereinafter referred to as "Shapermint", shapermint.com or Website), at the Shapermint website (https://shapermint.com), the Shapermint mobile applications, via telephone and/or any other websites or applications that direct the user to these Terms (jointly, the "Site"). The terms "Shapermint" Website and Shapermint refers to Overnel S.A. and its subsidiaries and affiliated companies. Please note that by using the Site The Customer agree to be bound by these Terms. Therefore, if The User disagree with any part of the Terms then The User of Website should stop using the Site immediately. Please make sure The Client have read and understood the Terms before placing The Client's order. These Terms apply to all visitors, users and others who access or use the Site.
To read more: https://shapermint.com/pages/shapermint-terms-and-conditions
Top Shapermint Services

Customer Care, Shipping Service, Membership

Top Shapermint Products

Body Shaper, Bra, Leggings

Shapermint Pros and Cons

Pros: I want my money back, No pros, May be the product will be good but didnt get it, Never recieved product, Never received item

Cons: Poor customer service, Cannot speak with a live person, No customer service, Can not talk to an actual person, Everything you cannot reach customer service it is a total joke

Shapermint reviews and complaints

Shapermint is ranked 134 out of 2420 in Footwear and Clothing category

Area Served

UK, USA, Canada

Payment Methods

VISAAmerican ExpressMasterCardPayPalDiscover

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