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Contact Shapermint Customer Service

Shapermint Phone Numbers and Emails

Customer Service Number:

  • (484) 772-2274
    (484)772-2274
Call customer service

Customer Service:

  • (831) 888-0074
    Shapermint Club
  • (678) 831-8222

Shapermint Emails:

hello@shapermint.com
pr@shapermint.com
Press Inquiries
Is this your business?

How to Contact Shapermint Customer Service?

Most Popular Number:

(484) 772-2274
(484)772-2274
Total calls: 17 365 Issues resolved: 202 Last call: Jul 17, 2025
author avatar
PissedConsumer Reporter

The most frequently used approach to get assistance via the Shapermint Customer Service phone is to dial (484) 772-2274. Connect with customer service related to Shapermint Club Program Concierge at (831) 888-0074.

The Shapermint customer service phone number takes calls for questions about delivery, exchange of products, lost items, wrong size, etc. The support department takes calls from Monday to Friday: 10:00 am - 7:00 pm (EST), except holidays. If you call Shapermint outside of working hours, an automated voice will ask you to pronounce your name, email, and phone number and a representative will call you back later.

When an immediate concern or question appears, the fastest way to get in touch with a live person may be the Shapermint customer service chat. This way, you’ll connect with a support expert who can answer your questions about returns and refunds, canceling a subscription, and other order issues. The representative also can direct you to the correct chapter on the Help Page. Chat specialists are here for you with 24/7 support.

If you don't prefer to chat, reach Shapermint customer service live person through social media pages via direct messaging or by using comments or mentions. The company actively maintains social networks and frequently appears under user feedback.

The company recommends using the Help Center to get direct instruction regarding many help topics. If you have not found what you are looking for and you still need assistance, use the Shapermint customer service email. You can send a message to the troubleshooting department via hello@shapermint.com or use pr@shapermint.com for Press Inquiries.

When Shapermint customer service did not provide you with a solution, you may find additional ways to contact them. Also, you may share your experience with the company in the reviews. A company representative may answer you directly or in comments.

Shapermint Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Shapermint Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Shapermint is 4847722274. 61% of consumers used this number to address their issues and concerns. Meanwhile, 33% of users reported contacting a real person successfully by dialing the phone number 8318880074.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Shapermint may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.

View full overview ›
PissedConsumer Club

Contact Information

Shapermint Website:

Shapermint Help Center:

Corporate Office Address:

Overnel S.A.
Dr. Luis Bonavita 1294, Office 2407
Montevideo, Montevideo 11300
Uruguay

Shapermint Customer Service Reviews

1.5 / 5
Poor
Yann Vct
Not happy

no one will answer my phone calls. The portal is very unfriendly and will not let me get a return label so that I can return these items for a full refund like they advertise you could.

Jackie S Lxf
VERY UPSET!! CANNOT REACH A LIVE PERSON
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1.0

I ordered a garment from Shapermint once, and now I am being charged $4.99 weekly for a subscription I did not agree to. I have tried calling their customer service but have been unable to reach anyone.

They provide a link to manage or cancel your subscription, but it doesn't work; I get a "failed" error message. This is extremely frustrating and reflects poorly on the customer service. Additionally, I find their garments to be of subpar quality.

My next step is to report this issue to the Better Business Bureau (BBB) and my bank for fraud. This is ridiculous!

Ramiz Lrv
The bras that I ordered and have been wearing are excellent actually the best I have probably ever had. They fit me very well and it’s hard to get a good fit.
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5.0

Its a little hard, trying to get to talk to an actual person which is really annoying at times as Im sure youre quite aware of. I know you try to get things done online as much as possible, but finally in the end they did put me future representative and I am very happy about that and she was fine thank you.

Anecia Ofp
Impossible to reach anyone.
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1.0

The chat and message options can only help with simple tasks. I cant get help from anyone!
Ive tried emailing, chatting and messaging.

How Good is Shapermint's Customer Service?

Sariyah Ybi
Sariyah Ybi
Feels Disappointed | Jul 03, 2025

No customer service...I want the club membership that I apparently got in error CLOSED and the payment taken 7/ 2/ 2025 reversed and credited back to my credit card!!
I previously received an email that my account was "updated".. after many requests...and STILL the payment was taken! VERY UNSATISFACTORY!!

Read full quote
rosaline R Vse
rosaline R Vse
Feels Disappointed | Jun 26, 2025

There was no experience as nobody has contacted me.

Read full quote
Margo C Vee
Margo C Vee
Feels Disappointed | Jun 05, 2025

I returned most of the product that was sent to me and still have not received a credit on my account

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Betsy W Mdk
Betsy W Mdk
Feels Disappointed | Jun 04, 2025

I had to block auto payments through my bank, that were apparently set up by Shapermint. I ordered several things and returned several. The fabric is rough. The bras did not fit well on my mature but fit body. I would not recommend this company to anyone.

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Jeannette S Zxo
Jeannette S Zxo
Feels Disappointed | Jun 04, 2025

Horrible, 100% do not recommend

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Dashiell Wrz
Dashiell Wrz
Feels Disappointed | May 05, 2025

I never got through to customer service. I email or texted and I guess they are sending another bralet. The only reason im assuming this is because I was sent an email saying that a package was on the way. I surely hope it’s not another small one.

Read full quote

Summary of Shapermint Customer Service Calls

29.5K TOTAL
CALLS
01:31 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shapermint?

Shipping and Delivery Question:

  • “Never received order”
  • “Order size messed up”
  • “Delivered wrong address; they won’t respond to my messages for refund or item.”

Return/ Replace Question:

  • “Return bra”
  • “Exchange”
  • “Return and exchange”

Request for Information Question:

  • “Checking on the status of my order”
  • “I wasn’t to know the status of my order”
  • “I need help with my order I need to cancel two items I did not want”

Payments and Charges Question:

  • “Charges”
  • “Charged twice and I only ordered one on 15Jul2025”
  • “Charged twice for same order”

Activation/ Cancellation Question:

  • “Cancel membership”
  • “Cancel an order”
  • “Cancel”

Product/ Service Question:

  • “Purchase delivered to wrong address”
  • “Disappointment”
  • “About the purchase”

Refund Question:

  • “I want a refund! My order says it was delivered but to an unknown address! I just want my money back at this point!!”
  • “Refund”
  • “Refund inquiry”

Account Question:

  • “My account is being debited”
  • “A order placed on my account that I didn't make”
  • “Membership and question”

Staff Question:

  • “Poor Customer Service”
  • “Customer service”
  • “Customer service help”

Cards Question:

  • “Why was my card charged 4.99 today?”
  • “Keep taking money off my card”
  • “My card is being charged for something I don’t understand”

Website/ Application Question:

  • “I’m getting nowhere on website”
  • “Site will not take my credit card”
  • “I cannot app out of shapermint”

Employment Question:

  • “Chat about becoming a member”
  • “I don't get paid till Wednesday, and I want to get the shaper and bra then. Will free shipping still be available.”

Other Question:

  • “Bra doesn’t fit”
  • “Double order”
  • “Cancer monthly club”

Compare Shapermint Customer Service To

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2.6 out of 5
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1.4 out of 5
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