Contact Shapermint Customer Service
Shapermint Phone Numbers and Emails
Customer Service Number:
-
(484) 772-2274(484)772-2274
Customer Service:
-
(831) 888-0074Shapermint Club
-
(678) 831-8222
Shapermint Emails:
How to Contact Shapermint Customer Service?
Most Popular Number:
| Total calls: 17 365 | Issues resolved: 202 | Last call: Jul 17, 2025 |
Shapermint Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shapermint Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shapermint is 4847722274. 61% of consumers used this number to address their issues and concerns. Meanwhile, 33% of users reported contacting a real person successfully by dialing the phone number 8318880074.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Shapermint may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shapermint Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shapermint is 4847722274. 61% of consumers used this number to address their issues and concerns. Meanwhile, 33% of users reported contacting a real person successfully by dialing the phone number 8318880074.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Shapermint may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Shapermint mainly because of return/ replace, request for information, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Shapermint is hello@shapermint.com. 96% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Shapermint Website:
Shapermint Help Center:
Corporate Office Address:
Shapermint Customer Service Reviews
I ordered a garment from Shapermint once, and now I am being charged $4.99 weekly for a subscription I did not agree to. I have tried calling their customer service but have been unable to reach anyone.
They provide a link to manage or cancel your subscription, but it doesn't work; I get a "failed" error message. This is extremely frustrating and reflects poorly on the customer service. Additionally, I find their garments to be of subpar quality.
My next step is to report this issue to the Better Business Bureau (BBB) and my bank for fraud. This is ridiculous!
Its a little hard, trying to get to talk to an actual person which is really annoying at times as Im sure youre quite aware of. I know you try to get things done online as much as possible, but finally in the end they did put me future representative and I am very happy about that and she was fine thank you.
The chat and message options can only help with simple tasks. I cant get help from anyone!
Ive tried emailing, chatting and messaging.
How Good is Shapermint's Customer Service?
Summary of Shapermint Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shapermint?
Shipping and Delivery Question:
- “Never received order”
- “Order size messed up”
- “Delivered wrong address; they won’t respond to my messages for refund or item.”
Return/ Replace Question:
- “Return bra”
- “Exchange”
- “Return and exchange”
Request for Information Question:
- “Checking on the status of my order”
- “I wasn’t to know the status of my order”
- “I need help with my order I need to cancel two items I did not want”
Payments and Charges Question:
- “Charges”
- “Charged twice and I only ordered one on 15Jul2025”
- “Charged twice for same order”
Activation/ Cancellation Question:
- “Cancel membership”
- “Cancel an order”
- “Cancel”
Product/ Service Question:
- “Purchase delivered to wrong address”
- “Disappointment”
- “About the purchase”
Refund Question:
- “I want a refund! My order says it was delivered but to an unknown address! I just want my money back at this point!!”
- “Refund”
- “Refund inquiry”
Account Question:
- “My account is being debited”
- “A order placed on my account that I didn't make”
- “Membership and question”
Staff Question:
- “Poor Customer Service”
- “Customer service”
- “Customer service help”
Cards Question:
- “Why was my card charged 4.99 today?”
- “Keep taking money off my card”
- “My card is being charged for something I don’t understand”
Website/ Application Question:
- “I’m getting nowhere on website”
- “Site will not take my credit card”
- “I cannot app out of shapermint”
Employment Question:
- “Chat about becoming a member”
- “I don't get paid till Wednesday, and I want to get the shaper and bra then. Will free shipping still be available.”
Other Question:
- “Bra doesn’t fit”
- “Double order”
- “Cancer monthly club”
Compare Shapermint Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
