Shapermint Phone Numbers and Emails

Customer Service:

  • (831) 888-0074
    Shapermint Club Program Concierge
  • (484) 772-2274
  • (402) 379-9321

Shapermint Emails:

Customer Service
Main

Shapermint Contact Information

Shapermint Website:

Shapermint Online Chat:

Corporate Office Address:

Shapermint.com
325 Lasley Ave
Hanover, Pennsylvania 18706
United States

Other Info (opening hours):

Phone Support Hours:

Monday - Friay: 10:00 am - 7:00 pm (EST)


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Shapermint Rating Based on 1K Reviews

Rating details

3.2
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality

Rating stats

Rating trend

Summary of Shapermint Customer Service Calls

10.9K TOTAL
CALLS
02:20 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shapermint Customer Service?

Shipping and Delivery Question:

  • “Tracking package”
  • “I have not received my order”
  • “Wrong order”

Return/ Replace Question:

  • “Returns”
  • “Need to return but no packing slip”
  • “Return”

Request for Information Question:

  • “Ordered two items, olive and black leggings but need confirmation and when will ship?”
  • “Confirmation”
  • “I have questions about my order”

Payments and Charges Question:

  • “Charged 4.99 on my bank account”
  • “To dispute a transaction”
  • “Sending too many only wanted 1 they charged me fir 2”

Activation/ Cancellation Question:

  • “Cancellation!!”
  • “Cancel orders”
  • “I canceled my subscription”

Refund Question:

  • “Refund”
  • “No product received, want refund.”
  • “Need refund the high waisted leggings didn't fit and was very uncomfortable material wise my skin is very sensitive”

Product/ Service Question:

  • “Incorrect order”
  • “Item not working”
  • “Membership”

Account Question:

  • “Cant find my account and order number”
  • “I already have a shapermint account but i don't have account # that stsrts with sm - for a return!”
  • “Money taken from my bank account”

Staff Question:

  • “To speak to customer service”
  • “Talk to live customer service assistance”
  • “Customer service”

Cards Question:

  • “Keep taking money off my card”
  • “Credit card isn't being accepted”
  • “I'm order it was supposed to be $48 I'm clerking my card you charged me $78 I want to know why”

Website/ Application Question:

  • “You website is sendin the wrong size”
  • “Having trouble making my order online”
  • “Poorly fitted bras snd I visited”

Employment Question:

  • “I don't get paid till Wednesday, and I want to get the shaper and bra then. Will free shipping still be available.”

Other Question:

  • “I need to change my email on my order”
  • “My order”
  • “Missed package”

About

Shapermint Return Policy
To read more: https://shapermint.com/a/returns-exchanges
Shapermint Delivery Policy
To read more: https://help.shapermint.com/hc/en-us/categories/360000369613-Shipping
Shapermint Terms of Service
The following terms and conditions (the "Terms") apply to all orders placed by the client (hereinafter referred to as The User or "users") with Shapermint (hereinafter referred to as "Shapermint", shapermint.com or Website), at the Shapermint website (https://shapermint.com), the Shapermint mobile applications, via telephone and/or any other websites or applications that direct the user to these Terms (jointly, the "Site"). The terms "Shapermint" Website and Shapermint refers to Overnel S.A. and its subsidiaries and affiliated companies. Please note that by using the Site The Customer agree to be bound by these Terms. Therefore, if The User disagree with any part of the Terms then The User of Website should stop using the Site immediately. Please make sure The Client have read and understood the Terms before placing The Client's order. These Terms apply to all visitors, users and others who access or use the Site.
To read more: https://shapermint.com/pages/shapermint-terms-and-conditions
Top Shapermint Services

Customer Care, Shipping Service, Membership

Top Shapermint Products

Body Shaper, Bra, Leggings

Shapermint Pros and Cons

Pros: No pros, I want my money back, Never recieved product, May be the product will be good but didnt get it, I would like a refund

Cons: Poor customer service, No customer service, Cannot speak with a live person, Can not talk to an actual person, Everything you cannot reach customer service it is a total joke

Shapermint reviews and complaints

Shapermint is ranked 126 out of 2517 in Footwear and Clothing category

Area Served

UK, USA, Canada

Payment Methods

VISAAmerican ExpressMasterCardPayPalDiscover

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