Shapermint Phone Numbers and Emails

Customer Service Number:

  • (678) 831-8222

Customer Service:

  • (831) 888-0074
    Shapermint Club Program Concierge

Shapermint Emails:
Press Inquiries
Claim Your Business

How to Contact Shapermint Customer Service?

Most Popular Number:

(678) 831-8222
Total calls: 10 873 Issues resolved: 126 Last call: Jun 10, 2023

How to Contact Shapermint by Phone?

The most frequently used approach to get assistance via the Shapermint Customer Service phone is to dial (484) 772-2274. Connect with customer service related to Shapermint Club Program Concierge at (831) 888-0074.

The Shapermint customer service phone number takes calls for questions about delivery, exchange of products, lost items, wrong size, etc. The support department takes calls from Monday to Friday: 10:00 am - 7:00 pm (EST), except holidays. If you call Shapermint outside of working hours, an automated voice will ask you to pronounce your name, email, and phone number and a representative will call you back later.

How to Speak to a Live Person at Shapermint?

When an immediate concern or question appears, the fastest way to get in touch with a live person may be the Shapermint customer service chat. This way, you’ll connect with a support expert who can answer your questions about returns and refunds, canceling a subscription, and other order issues. The representative also can direct you to the correct chapter on the Help Page. Chat specialists are here for you with 24/7 support.

If you don't prefer to chat, reach Shapermint customer service live person through social media pages via direct messaging or by using comments or mentions. The company actively maintains social networks and frequently appears under user feedback.

How to Contact Shapermint Support by Email?

The company recommends using the Help Center to get direct instruction regarding many help topics. If you have not found what you are looking for and you still need assistance, use the Shapermint customer service email. You can send a message to the troubleshooting department via or use for Press Inquiries.

When Shapermint customer service did not provide you with a solution, you may find additional ways to contact them. Also, you may share your experience with the company in the reviews. A company representative may answer you directly or in comments.

Contact Information

Shapermint Website:

Shapermint Help Center:

Corporate Office Address:

Irvine, California 92620
United States

Shapermint Customer Service Reviews

1.4 / 5
Ann D Dyb
To request help with a return.

Very frustrating. I cannot find my order number and I have no one to help me with this. No customer service availability by phone. User's recommendation: I...

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Sheneka Oat
I have an issthis is the worse company i have ever dealt withue with my order

It is no way to speak with anyone.Since May 1 i put my order in I sent multiple text emails & get a bot that tells me they're sorry. Its almost June I was...

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How Good is Shapermint's Customer Service?

Conan Cir
Conan Cir
Feels Disappointed | Jun 10, 2023

There is no customer service. Just useless automated text responses and automated voice messages. Will never order from them again. It is pure ridiculousness that you cannot speak to a customer service representative when there is an issue.

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Quay Sbx
Quay Sbx
Feels Disappointed | Jun 09, 2023

I have yet to get my problem resolved.
I need a return label.

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Markcus Gcy
Markcus Gcy
Feels Disappointed | Jun 09, 2023

Not too good. Have called more than once - no response. Maybe dialed not a good number. Please supply me a good number. Thank you.

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Loeta Hiq
Loeta Hiq
Feels Neutral | Jun 08, 2023

My order was delivered to the wrong address. I found the customer service telephone and was prompted to leave a message. I left a text message also. I have not received an email, call or message as of yet from Shapermint. Their customer service is a nightmare. It's a deterred to purchasing their product.

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Debra B Jzl
Debra B Jzl
Feels Disappointed | Jun 08, 2023

Very Frustrating and time consuming!! WORST CUSTOMER SERVICE EVER! Never got my issue resolved. I would never recommend Shapermint, as the whole process needs a lot of work! It doesn't seem like they understood the problem. I'm wondering if the customer service reps speak or understand English. I was never able to speak to anyone; only had the option of "chatting" using the keyboard, which was unsuccessful. So, now I'm out $49.50 as there has been no resolution!

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Ciana Trg
Ciana Trg
Feels Neutral | Jun 08, 2023

This was a chat. I'm not sure our chat was completed. She told me I would get $10 credit for a return. I was only given $8.51. I ordered a pair of tights with the credit. I tried to enter my email, but I wasn't able to. It is bcontopulos@***.com

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Summary of Shapermint Customer Service Calls

01:45 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shapermint?

Shipping and Delivery Question:

  • “Sizing issue”
  • “Was suppose to get a free pair of underwear and did not get it with my order.”
  • “Sent wrong items”

Return/ Replace Question:

  • “Return”
  • “I don't have order number for exchange”
  • “Returns & exchanges”

Request for Information Question:

  • “How to return I need a label”
  • “Question on orders”
  • “About a transaction on my cking acct”

Payments and Charges Question:

  • “Discount code not applied”
  • “Unauthorized deduction”
  • “Automatic payment”

Activation/ Cancellation Question:

  • “Cancel $4.99 monthly charge”
  • “I need to cancel one of my order”
  • “Cancell.order”

Refund Question:

  • “Refund not received”
  • “Refund”
  • “Want a refund never received order”

Product/ Service Question:

  • “Membership”
  • “I just placed the order and made a mistake”
  • “Issue with last order and issue with current order”

Account Question:

  • “Account”
  • “Account charge”
  • “Money taken from my bank account”

Staff Question:

  • “Talk to live customer service assistance”
  • “Customer service help”
  • “Speak with customer service”

Cards Question:

  • “Want my card removed from your website”
  • “Credit card charge”
  • “Need to change credit card number”

Website/ Application Question:

  • “Your website sucks”
  • “Have been trying to place large order online for days!! Need to speak with someone in the phone. Not efficient inline”
  • “I received an emailing stating that I'd been selected to get a Trueki supportive comfort wireless shaping bra and so I opened the email and it seems to be legit and it was sent to me from Shapermint official site so I'm wondering when I should recit”

Employment Question:

  • “I don't get paid till Wednesday, and I want to get the shaper and bra then. Will free shipping still be available.”

Other Question:

  • “Order change”
  • “My order did not total up right. You guys took ten dollars to much from me. I was supposed to get 10 dollars off because i joined the monthley club fir 4.99 a month free fir the first 30 days.”
  • “I bought something and I haven't received it”

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