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To whom it may concern:

I made a purchase on your site on 10/15. Ever since then, I have been charged 4.99 every month (11/16, 12/16, 1/16).

I have contacted customer service multiple times and nothing has been resolved.

I would like to request a refund of the money that has been taken out of my account without my permission and for these charges to be stopped. If you have any questions, please let me know.

Thank you

Patricia Fuentes

Reason of review: Poor customer service.

Monetary Loss: $8500.

Preferred solution: Full refund.

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Customer service is VERY poor. I placed an order 9/1/22 and added priority shipping 2-3 day.

It cost $9.95. All I want is that money back. The on-line help is horrible, twice they tried to send me to live person...no one picked. My items still have not arrived and it's 9/10/22.

Per the tracking it's been in my town since 9/2.... still not here.

Not satisfied with the customer service. Hopefully, the items I purchased are awesome....


Exact Same Experience. I understand the "Global Issues" proviso they pepper everywhere - if I order something that is purportedly in stock and I pay for expedited shipping with a window of 2-3 days, they can't lean on Global Supply Chain issues as their reason for not fulfilling an order.

And the fact that you can't get anyone on the phone is oh so telling to their culture and attitude toward their customers. And trying to route communication through FaceBook Messenger makes me ill as well. I would not have ordered through this place if I'd known in advance how evasive they are.

Fat chance of getting my expediting fee refunded, I realize. Now I just want the $125 worth of product (through Amazon pay, which has already charged me).


Beware: Scamming Company!!!! I really wished I read the reviews before placing an order, because I would not have.

It seems as if this company is fake because there’s no real contact information, just chats that goes no where. They take your money and you don’t get the products. Total scammers.

This lesson has changed me. I will only order through Amazon!

@Ida Plq

I was scammed as well.. i will never buy from stupid ads again

@Ida Plq

I sent them my review on here and they replied with an automated email saying they are having delays with my shipment. I have never experienced such horrible customer service in my life!


I don’t think I approved the monthly $4.99 automatic charge by Shapermint. How do I get them to stop these charges


Guess this is still happening, being charged a membership fee of $4.99 without the customer's consent. Not cool Shapermint.

I did love the bras I ordered. And believe you need to improve on your customer service. I DM you via Messenger, to cancel my membership and refund my $4.99.

So hoping I get a response in a timely manner. LAD


So sorry to hear that you're still being charged with the membership fee, Patricia. Please allow us a chance to have this sorted. Drop your e-mail address here https://m.me/Shapermint?ref=w15979346 and we'll process your Shapermint Club Cancellation request.


My deepest apologies on this, Patricia. It seems like you've signed up to the Shapermint Membership Club in one of your orders without realizing it.

We'd be glad to cancel it & refund all the charges for you. Just send us your email through this messenger link please http://m.me/shapermint


I agree they suck. Have been trying to get a real person to responde to me and all I get is a robot respince!


So sorry to hear about this, Patricia. The charge might be for the club membership fee.

This club membership gives you access to different benefits, such as free priority shipping, priority support, access to exclusive content, exclusive community, and a variety of Shapermint exclusive deals. Should you wish to cancel this, please send us a message with your email address here: http://m.me/shapermint, so we can process it and refund the charges too.


Patricia: Is this a Chinese company? I had nothing but issues with companies I've ordered from on FB, disguised as American and they're Chinese.


Agreed and it takes forever to receive goods. Still waiting but will not order anything g else. I recommend Honeylove products they are AWESOME!


We know how concerning it can be, Patricia. But please know that we are here to make this right.

Please send us a PM with your order number on this link: http://m.me/shapermint. Thanks!


same thing happened to me !!!!


Same happened to me!!! Wtf!!!?


That's probably the Shapermint club subscription, Patricia. Don't worry, we can have it canceled and refund the charges.

Send us a DM on Facebook so we can help you properly. Hope to hear from you soon.

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