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To whom it may concern:

I made a purchase on your site on 10/15. Ever since then, I have been charged 4.99 every month (11/16, 12/16, 1/16).

I have contacted customer service multiple times and nothing has been resolved.

I would like to request a refund of the money that has been taken out of my account without my permission and for these charges to be stopped. If you have any questions, please let me know.

Thank you

Patricia Fuentes

Product or Service Mentioned: Shapermint Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $8500.

Preferred solution: Full refund.

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My deepest apologies on this, Patricia. It seems like you've signed up to the Shapermint Membership Club in one of your orders without realizing it.

We'd be glad to cancel it & refund all the charges for you. Just send us your email through this messenger link please http://m.me/shapermint


I agree they suck. Have been trying to get a real person to responde to me and all I get is a robot respince!


So sorry to hear about this, Patricia. The charge might be for the club membership fee.

This club membership gives you access to different benefits, such as free priority shipping, priority support, access to exclusive content, exclusive community, and a variety of Shapermint exclusive deals. Should you wish to cancel this, please send us a message with your email address here: http://m.me/shapermint, so we can process it and refund the charges too.


Patricia: Is this a Chinese company? I had nothing but issues with companies I've ordered from on FB, disguised as American and they're Chinese.


Agreed and it takes forever to receive goods. Still waiting but will not order anything g else. I recommend Honeylove products they are AWESOME!


We know how concerning it can be, Patricia. But please know that we are here to make this right.

Please send us a PM with your order number on this link: http://m.me/shapermint. Thanks!


same thing happened to me !!!!


Same happened to me!!! Wtf!!!?


That's probably the Shapermint club subscription, Patricia. Don't worry, we can have it canceled and refund the charges.

Send us a DM on Facebook so we can help you properly. Hope to hear from you soon.

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