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3 comments
2.8

RE: Order #SM518**** was placed on August 02, 2020 12:33PM

In the email I got confirming this order it said I ordered special

Offer: Empetua All Day Every Day High Waisted Shaper Shorts - 60 percent OFF – Color: Black, Size: 3XL × 1.

I DID NOT. That didn't even show up on my screen.

I ordered:

Empetua All Day Every Day Scoop Neck Cami – Color: White, Size: 4XL × 1$19.99

Empetua All Day Every Day Scoop Neck Cami – Color: Black, Size: 4XL × 1$19.99

Offer: Empetua All Day Every Day Scoop Neck Cami - 75 percent OFF – Color: Black, Size: 4XL × 1

AND

Offer: Truekind Daily Comfort Wirefree Shaper Bra – Color: Black, Size: 3XL × 1

It was at a very low rate on this one, but I can't see it now that the order got messed up. The virtual assistant was no help at ALL.

The offer came through twice with a lower cost each time. And I chose it at the low second offer price.

Is there anyway to fix this?

I'm not sure how the shorts showed up on my order.

User's recommendation: Watch the confirmation email you receive. Especially the special offers they show when you're checking out. I accepted and they changed the item. My order was incorrect.

Preferred solution: Correct my order! I detailed what was wrong in my email..

Shapermint Pros: Great products.

Shapermint Cons: Virtual assistant is terrible, Special offer did not work correctly.

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#1904319

That's a bummer, Diane. Allow us to make things right for you.

Can you message us at http://m.me/shapermint, so we can take care of it? Thanks!

#1904539
@Shapermint

Shapermint has gone above and beyond in fixing the problem! They offered a refund AND said I could keep the incorrect product!

This was my second order with Shapermint and I will continue to be a customer. Despite the glitches on their website, the products I've purchased in the past have been wonderful. I just wish there was a simple way to contact them by leaving a message on their website or providing a customer service email.

I'd like to see them work on that. Their virtual assistant was useless in my case.

#2000523
@Diane T

Need REAL human not blocking robots

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