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RE: Order #SM518**** was placed on August 02, 2020 12:33PM

In the email I got confirming this order it said I ordered special

Offer: Empetua All Day Every Day High Waisted Shaper Shorts - 60 percent OFF – Color: Black, Size: 3XL × 1.

I DID NOT. That didn't even show up on my screen.

I ordered:

Empetua All Day Every Day Scoop Neck Cami – Color: White, Size: 4XL × 1$19.99

Empetua All Day Every Day Scoop Neck Cami – Color: Black, Size: 4XL × 1$19.99

Offer: Empetua All Day Every Day Scoop Neck Cami - 75 percent OFF – Color: Black, Size: 4XL × 1


Offer: Truekind Daily Comfort Wirefree Shaper Bra – Color: Black, Size: 3XL × 1

It was at a very low rate on this one, but I can't see it now that the order got messed up. The virtual assistant was no help at ALL.

The offer came through twice with a lower cost each time. And I chose it at the low second offer price.

Is there anyway to fix this?

I'm not sure how the shorts showed up on my order.

User's recommendation: Watch the confirmation email you receive. Especially the special offers they show when you're checking out. I accepted and they changed the item. My order was incorrect.

Preferred solution: Correct my order! I detailed what was wrong in my email..

Shapermint Pros: Great products.

Shapermint Cons: Virtual assistant is terrible, Special offer did not work correctly.

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That's a bummer, Diane. Allow us to make things right for you.

Can you message us at, so we can take care of it? Thanks!


Shapermint has gone above and beyond in fixing the problem! They offered a refund AND said I could keep the incorrect product!

This was my second order with Shapermint and I will continue to be a customer. Despite the glitches on their website, the products I've purchased in the past have been wonderful. I just wish there was a simple way to contact them by leaving a message on their website or providing a customer service email.

I'd like to see them work on that. Their virtual assistant was useless in my case.

@Diane T Qup

Need REAL human not blocking robots

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