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Update by user Dec 21, 2021
Order was received very soon after complaint was made. items were as described.
Problem was fully resolved. Thank you.
Original review posted by user Nov 20, 2021
Reading the other reviews there seems to be a pattern of misdirecting orders to the wrong address so items are NOT delivered to the customer who paid for them.
When checking the USPS tracking number that Shapermint emailed me, I got a very odd message from USPS that items were not delivered to my address but were instead FORWARDED to a different address due to instructions from the seller and/or problems with the address.
I've requested a refund and am waiting to hear back from the company.
Monetary Loss: $89.
Preferred solution: Full refund.
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I heard back from Shapermint via email. They confirmed that the address they had was correct and sent the correct order to the correct address.
I must admit that I was surprised that within 3 days I received the order (on Nov 24).
The items were as described and we are satisfied with them. Thank you
We are truly sorry for the confusion in shipping your order, Jane. Let us help in turning your experience around.
To have this better taken care of, please reach us here on this link, so we can get you started with the replacement. https://m.me/Shapermint?ref=w15260378