Ask Community about Shapermint
How do I exchange something?I
I have been trying for 8 days to speak with someone on how to exchange something from outside the US. All I get is robotic texts and chat lines.
Worst customer service EVER. This company is a fraud.
I can buy shapewear anywear. All I want to do is exchange something and I can't communicate with anyone.
I have cancelled my subscription 2 times and still being charged 4
I have cancelled my subscription 2 times and still being charged 4.95 every month what do I do now?
Where’s my order???
Your computer says fulfilled but I have not received any pkg where is it???i have the order number if needed
Where is my bra?
I am unable to track my order. Please help me.
Donna Lindsay 14468 Chinese Elm Drive Orlando FL 32828 Thank you for emailing me back. Donna
When will you have the shaper cami in 2x
Wanted to know when the shaper scoop neck camisole in extra large will be in stock? I need 3 colors?
How can I get my refund
When do I get my refund back?
When will I order be shipped order number
SM414****
I did not receive my Shapeware item in the package you mailed me
I did not receive my Shapeware item in the package you mailed me. I ordered a Shapeware item and when the package was delivered just the green little bag to store the shaper item was in there… No actual item.
Can I do an exchange past 30 days?
Hello! I received an item I ordered more then 30 days ago.
I unfortunately tried on the item and it did not fit! I had to have emergency surgery and just last week returned home from The hospital and realized I forgot to exchange my product! Is this a possibility?
I ordered my product in early December .. Thank you ANGELA
How get refunds
I never received my paper meant it was a gift for Christmas and I still haven’t received it
phone call harassment
Please STOP blasting me with ads daily. My number is 925-457-****.
I have unsubscribed to no avail!! PLEASE STOP.
And you need a customer service phone line . poor customer service
I ordered two shapermint on November 29 haven't received it yet. When will I received it?
Cancel order
I need to cancel my order please now,
Yes i order my product on the 10 or the 11th and my order number is SM167283
I would like to know when i will recieve my product..this is my first time ordering and it was the 10 or the 11th when i order and my order number again is SM167283..Thank you
Hi, why is Shapermint charging my credit card still
Hi, why is Shapermint charging my credit card still. July it was $7.01, and Aug 11 $7.04.
Whats going on??? I did not give them permission to charge my credit card for any amount.
Really frustrated!!! Lori Vanderzwet
Where is my order
Where is my order? Purchased 7/10/25 and ha
Only one of the items in my order was sent
Only one of the items in my order was sent. The other is out of stock.
I cannot get a refund for that item and cannot get in touch with anyone to fix this.
How can I get a refund for the item that is out of stock. My credit card was charged for the item.
Your Reference ID: 873**** Why am I being charged $4
Your Reference ID: 873**** Why am I being charged $4.99 per month? 7/14 and 6/16. I ordered something for the 1at time on 5/14 for $55.97 I never enrolled in a program.
I had a charge on my credit card this morning that I did not make
I had a charge on my credit card this morning that I did not make. I need to talk to someone to confirm that it is fraud. Please call immediately at 703-795-****
Need to cancel my shapermint subscription
Need to cancel my shapermint subscription. To stop being charged.
$4.99 a month. How to handles that
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How do I exchange something?I
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I ordered two shapermint on November 29 haven't received it yet. When will I received it?
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Where is my bra?
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I have been trying for days it is so frustrating stupid people they don't want you to return anything
The phone number they have here is only to in form you of how to use their vicious cycle of how to use their site which is not helpful at all chat does not work surprisingly not every one uses or has facebook or messenger. Their returns are a joke , on order to return my order I have to pay for each return individually . I made a large order , if I am to return it they would keep over $50.00 my order was over a little over 100.00. They should at least have a way for customers to have human contact with them. Which the number they provided here claims to give you the best human experience .
I'm having the same problem. I just found the phone number that another pissed customer posted. Returns are supposed be hassle free! Stupid [PERSON_NAME] can't find the order number and there's always a forever wait. If I don't get it returned and refunded I'll lodge a dispute with my bank!
I agree with you I was overcharged for my shapewear and had a discount and can't get in touch with noone I am suppose to be recieving priority mail and nothing has been processed yet! Ladies don't buy from these people!!!!
Hey there, Tamya. Send us a DM on Facebook with your order details, and one of our fit experts will guide you on how to submit an exchange request. Hope to hear from you soon.
To get more information about Shapermint Return & Exchange Policy as well as about your order, please contact the Shapermint customer care team at (831) 888-0074. Support is provided Monday - Friday 10:00AM - 7:00PM EST.
You may also share your experience with Shapermint customers as well as the company's top management by posting your comments via the company social networks.
Completely different answer from their Q & A Page. According to it returns are automated with emails and such. https://***/hc/en-us/articles/360026****54-How-do-I-start-an-exchange-