Shapermint Questions and Answers
Where do I return my shapermint items.
Where is the label for returnst The address to return it to packages your returning to spapermint I am sick of this should have never taken money off my card I cancel within the hour and you still took my money now I don’t where to return what’s the returning address I don’t want a ticket just a return address please damn
About a return.
I have return two items but hasn’t heard anything from them would like to know what is the next step
I need a return label.
I filed a new ticket but have not received my return label yet
How do I exchange something?I.
I have been trying for 8 days to speak with someone on how to exchange something from outside the US. All I get is robotic texts and chat lines.
Worst customer service EVER. This company is a fraud.
I can buy shapewear anywear. All I want to do is exchange something and I can't communicate with anyone.
I'm having the same problem. I just found the phone number that another pissed customer posted. Returns are supposed be hassle free! Stupid bott can't find the order number and there's always a forever wait. If I don't get it returned and refunded I'll lodge a dispute with my bank!
Where’s my order???Your computer says fulfilled but I have not received any pkg where is it???i have the order number if needed
I ordered the end November and paid for it. Where is my order? November 28 the amount was taken out of my account.
Where is my bra?I am unable to track my order. Please help me.
Donna Lindsay 14468 Chinese Elm Drive Orlando FL 32828 Thank you for emailing me back. Donna
- go to your Shapermint Account. (Note: If you haven’t registered yet, simply click the same link to create an account now.);
- go to the order you want to track;
- click Tracking Number below the item (some items may have been shipped separately). You will receive an email with your tracking number and a link to check the status.
If you still need any assistance, please contact Shapermint Customer Service by submitting your request at help.shapermint.com/hc/en-us/requests/new.
When will you have the shaper cami in 2x.
Wanted to know when the shaper scoop neck camisole in extra large will be in stock? I need 3 colors?
- via the live chat at help.shapermint.com/hc/en-us/requests/new;
- via the company's social networks.
How can I get my refund.
When do I get my refund back?
To request a refund, please follow these steps:
- go to shapermint.com/Exchanges-Returns;
- enter your Shapermint order number and Zip Code;
- once your request is submitted, you should receive a prepaid return label and shipping instructions via email.
When will I order be shipped order number.
SM414****
According to Shapermint Help centre, an order is processed within the first 24 hours after it has been placed. When your package ships, you will receive an email with your tracking number and a link to check the status.
To check your order:
- Go to your Shapermint Account (Note: If you haven’t registered yet, simply click the same link to create an account);
- Go to the order you want to track;
- Click Tracking Number below the item (some items may have been shipped separately).
I did not receive my Shapeware item in the package you mailed me.
I did not receive my Shapeware item in the package you mailed me. I ordered a Shapeware item and when the package was delivered just the green little bag to store the shaper item was in there… No actual item.
That's sad to hear, Jenny. Sorry for the late reply. Please send us a DM with your order details so we can process a replacement order for you.