Shapermint
Shapermint Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has a 1.7 star rating from 2,162 reviews, 10% would recommend, with 81% unfavorable and consumers mostly dissatisfied.
Key Takeaways for Future Customers
- Read Shapermint reviews for common billing and membership issues before ordering.
- Expect difficulty reaching live customer service; plan for potential refund or return delays.
- Watch for unexpected subscription or auto-ship charges and monitor your credit card.
Negative Feedback / Risk Areas
- Unauthorized or duplicate charges and trouble canceling subscriptions.
- Poor customer service, heavy reliance on bots, no live person to resolve issues.
- Refund, exchange and cancellation problems causing repeat billing complaints.
Positive Feedback
Few positive notes; some customers report receiving refunds or partial credits after complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has a 1.7 star rating from 2,162 reviews, 10% would recommend, with 81% unfavorable and consumers mostly dissatisfied.
Key Takeaways for Future Customers
- Read Shapermint reviews for common billing and membership issues before ordering.
- Expect difficulty reaching live customer service; plan for potential refund or return delays.
- Watch for unexpected subscription or auto-ship charges and monitor your credit card.
Negative Feedback / Risk Areas
- Unauthorized or duplicate charges and trouble canceling subscriptions.
- Poor customer service, heavy reliance on bots, no live person to resolve issues.
- Refund, exchange and cancellation problems causing repeat billing complaints.
Positive Feedback
Few positive notes; some customers report receiving refunds or partial credits after complaints.
Media from reviews
Shapermint Collective Complaints
From an original bill of $95 they return only $75
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel everything
I keep getting stuff that I don't want or doesn't fit. Cancel everything and I would like to have my money back as well do not contact me cancel my account and my credit card.
This is the 3rd time I reached out to you. Thank you and get a phone number where I can talk to a live person.
- Get a customer service phone number
Preferred solution: I would like it if some people that work for shaperment to get a phone number so this doesn't happen ever
User's recommendation: Nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo BIG
I need to return my brain for a 1x instead of a 2x. I can't find my email with the information that I need to return my bra.
User's recommendation: To be able to speak to someone instead of texting or automated service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Janesville, Wisconsin
I haven’t received my order of $200 from Mar 26 #SM1354****-TR
I havent received my order that I ordered Mar 26 2026 it was worth $200 I do not know why I cant talk to someone to figure what happened
User's recommendation: I not a happy customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wadesboro, North Carolina
Not Please With Service
- - Order wrong with an extra item that can't be removed after acceptance.
- - Customer service unavailable; automated system offers no live help.
Order Wrong. No Customer service Available.
Order Had A Extra item on it.
Tried to correct error wouldn't go through. Only time the TOTAL PRICE SHOWED WAS WHEN YOU HIT THE ORDER SUMMIT BUTTON. WHERE YOU ORDERED THE ITEM OR NOT IT WAS ON THE LIST AND YOU ARE UNABLE TO TAKE IT OFF BECAUSE IT HAS ALREADY BEEN ACCEPTED. TRIED TO CALL CUSTOMER SERVICE IT'S AUTOMATIC.
TELLS YOU TO DIAL A NUMBER GET A CODE THAT NONE OF WHICH WORKS. CAN'T TALK TO A PERSON YOU HAVE TO CHAT OR MESSAGE.
VERY VERY POOR SERVICE. THEN THEY WANT TO RESIZE YOU INSTEAD OF GIVING YOU A REFUND. GIVE CUSTOMER WHAT THEY ASKED FOR NOT WHAT THE COMPANY WANTS YOU TO HAVE.
THE RETURN LABEL MAKES IT DIFFICULT TO ACTIVATE. IT SENDS YOU ROUND IN CYCLES AND STILL DON'T GIVE YOU A RETURN LABEL OPTION.
NOTHING GOOD CAN COME OF A COMPANY THAT DOESN'T HAVE IT CUSTOMER INTERST FIRST.
BAD THINGS HAPPEN TO BAD PEOPLE. GOD NOT PLEASED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naperville, Illinois
Resolved: Scam company
Company fixed the issue and I have been provided with full refund. Complain and let them know you are contacting BBB.
Follow up to my first comment about SHAPERMINT.They refunded my original payment and told me to keep the wrong merchandise they sent me. Apparently they took my complaints about their service and products seriously!
- Sizing not appropriate for body type
- Terrible customer service
User's recommendation: I wouldn’t order anything from them unless a customer is 100 % sure the product will fit them.Their return policy & customer service is the worst ever experience l have ever had.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery frustrated with return of bras
- - Bras did not fit after two lumpectomies.
- - I can't find the return numbers on the packaging.
- - I want to speak with a live person.
As I explained on the original order and to the customer service representative, who was so kind to send me an extra large brought to Roy, I have had two lumpectomies, and now I am having an extremely hard time trying bras that will fit. Unfortunately, these bras just did not work for me, and I was really sorry about that.
I was told I would have no problem returning them, but I can’t find any numbers that I can give you back that coincide with the packaging. I am just disgusted, and I must speak with a live person right now, please.
Preferred solution: Full refund
Pittsburgh, Pennsylvania
I want my money back I called the BBB on you stupid company
- - Money was taken, but no product was delivered.
- - The customer demands a refund or the ordered Cami and will report the issue to the news.
You took my money and I got no product. I called the Better Business Bureau on you guys.
I want my friggin' money back in my account or I want the Cami that I ordered. OK, you can't talk to nobody when you call, you.
OK, I turned in. I'm calling the news and I'm gonna report you.
Preferred solution: Full refund
User's recommendation: *** no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Moore, Oklahoma
Shady con tactics
- - BOGO checkout added an unrequested add-on without final review.
- - Support said the add-on could be canceled, but not the original order.
At the end of the process for a BOGO order, I was asked about the size for a 2nd pair of shorts. It was made to seem like I was giving my size for the 2nd pair.
However, it was an add-on order. A con tactic. The order processed without a final review as well, so that I couldn't tell anything had been added on until afterward. I immediately initiated a customer service chat an was told it was too late to cancel the add-on order because it was already processing for shipment.
Within 2 minutes of ordering it was too late to stop? I don't think so. After going round and round, I demanded a cancellation of the entire order. Suddenly, the add-on order could be cancelled, but the original order could not.
Wow. I continued to demand cancellation and was disconnected. I attempted to call customer service. The automated system just repeated options over and over but would not connect when I selected an option.
Eventually, the call disconnected. This is clearly a con instead of an actual business.
- Fraudulent business practices
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM THIS COMPANY!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Get my money back.
No other online company has charged my account without purchase & have a customer service center.You ought be shame of yourselves for not have a call center!
Im being charged for items and I havent received a refund for. Also, Im being charged for their membership when I cancelled it 2 months back.
- Fit nice
- Sending items without membership
Preferred solution: Full refund
User's recommendation: Don’t enroll in membership.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRe: subscription charge I never authorized
It sucked!!!
I could never speak with a real human representative. I am not good with technology.
I only want to cancel my subscription which I never signed up for in the first place. Since I cannot resolve this unwarranted charge on my credit card I will be reporting this to my credit card company as fraud.
- Fairly good product
- Extremely poor customer service
- Charges to my credit card without authorization
Preferred solution: Full refund
User's recommendation: Absolutely DO NOT DEAL WITH THIS COMPANY!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMembership sign-up without my consent incurring fee each month.
- - Unauthorized monthly subscription charged; only two $5.42 credits issued for seven charges; credit remaining five and stop June 2026 charges.
- - is_content_refused false
I have placed two orders with Shapermint since 2025 but recently discovered that I was signed up for a monthly subscription membership without my consent or knowledge.
Since my initial communication using the "pissed consumer site" I see you have recently credited my VISA account with two $5.42 credits but there were a total of 7 charges for $5.42. Please provide credits for the additional 5 months. And with the cancelation of the membership, I trust there will not be a charge for the month of June 2026.
4/29/26 - 5/28/26 $5.42
3/29/26 - 4/28/26 $5.42
2/27/26 - 3/28/26 $5.42
1/29/26 - 2/28/26 $5.42
12/29/25 - 1/28/26 $5.42
11/29/25 - 12/28/25 $5.42
10/29/25 - 11/28/25 $5.42
Bridgton, Maine
Order I placed in April I have not received
- - Ordered a tank top in April; wants delivery, not a refund.
- - Refund was issued unexpectedly; customer requests the tank top instead.
I placed an order in April. I've been looking forward to receiving the tank top that I ordered.
I have talked to several of the AI robots, and they assured me the error had been corrected. I called again last night, and I received a full refund and did not ask for one; I asked for the product I ordered. My name is ***. My phone number is ***.
My order number is *** TR. I don't understand what's happening. My mailing address is ***. I have corrected this.
I don’t know how many times. Please help me get the tank top that I ordered. I did not cancel it. They just gave me a full refund because they're tired of dealing with it.
I did not ask for a refund. Thank you for the attention that you will pay to this.
- If you wanna wait three months and then get a full refund instead of the product
- I never received the product i wanted
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel membership
I have tried for 3 months to cancel my membership. Im still receiving shipments and being charged each month.
I want the membership cancelled and a refund for the last three months. I AM NOT PAYING TO CANCEL MY MEMBERSHIP
Preferred solution: Membership cancellation and refund for the past 3 months
User's recommendation: Poor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEnrolled me in automatic bras
They enrolled me in an automatic bra plan. I only ordered two bralettes. I don't want to be enrolled in the automatic bra plan.
- I love shapeware
- Enrolled me in an automatic bra plan
Preferred solution: Only what I ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed customer
- - Require a confirmation step before processing an order.
- - Order processed with no new address or payment input; previous data retained without consent.
Give customers a chance to complete the order and make sure thats what they want before it automatically goes through.
I just placed items in my basket never entered any information, like address or credit cards information and the order went through.
They had all of that from a previous order, retained my information without my consent to do so.
They are sending it to me regardless of my attempts to cancel.
Very pissed customer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA subscription that I did not ask for
I have never signed up for any subscription. That was done without my permission.
You have been taking $4.99 a month for the past 3 months. I want you to stop this subscription, and I want a refund for the last 3 months.
- I love your products
- I never asked to ha a subscription
Preferred solution: Full refund
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