Shapermint
Shapermint Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has 1.9 star rating based on 2496 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Shapermint to a friend or colleague.
- Rating Distribution
Pros: No pros, I want my money back, May be the product will be good but didnt get it.
Cons: Poor customer service, No customer service, Cannot speak with a live person.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has 1.9 star rating based on 2496 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Shapermint to a friend or colleague.
- Rating Distribution
Pros: No pros, I want my money back, May be the product will be good but didnt get it.
Cons: Poor customer service, No customer service, Cannot speak with a live person.67% of users think that Shapermint should improve its Customer Service.
71% of users say that they won't use Shapermint in the future for similar services or products.Recent recommendations regarding this business are as follows: "PLEASE DO NOT ORDER FROM THIS COMPANY!", "Read the small print. When you purchase from Shapermint they will automatically deduct $4.99 monthly from your account for subscribing to Shapermint.", "Do not purchase anything from here!", "I love their products. Well made. For great. Stay up no pulling up constantly.", "STAY AWAY".
Most users ask Shapermint for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Shapermint Reviews
"I need help in placing an order"
I tried to order one of your bras online with an extra 15% discount but instead of one bra they changed it to three and wouldnt accept the discount code! Ive...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Excessive money coming out of my account
I closed my account last week, and today two payments of 4.99 were withdrawn from my account. I wonder if the Better Business Bureau knows that this criminal activity is happening with so many consumers.
Then they refuse to talk to you over the phone because they know that they are criminals. Stealing from people!
- Bad business
Preferred solution: Full refund
User's recommendation: PLEASE DO NOT ORDER FROM THIS COMPANY!!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: If there was a 0 that is the rating! Never received my order and continue to get monthly charge for nothing!!!
Company fixed the issue and I have been provided with apology. Partial refund and product replacement
Nice! You've asked me to provide the information to help me, but didn't give me a phone number or email address to do so.
I went to the same place I have been emailing and calling and nothing! Now, I have been debited a second charge of $4.99 to my account and I have no idea why. In order to stop you from continuing to charge my account, I have to cancel my card and get a new one! What a scam and rip off!
I thought this was a reputable company, but you are not! I am going to comment on every social media platform where you advertise until someone calls me, or until you debit my card for every single charge you have taken from my account! I have never received my order!
Here is my order number and order date. If you have an ounce of integrity or ethics in your company, you will refund me everything!
Order #SM662****-TR
Placed on 09/29/24
Contact me at jdickleman@***.com
image0.jpeg
- No live person to talk to
- Does not ship product
Preferred solution: Full refund
User's recommendation: Don’t buy from Shapermint
We sincerely apologize for the frustration you're experiencing, Julie. This is not the experience we want for our customers, and we truly understand your concerns.
Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Exchange
I have not spoken with customer service yet! I thought this would connect me.
I just need instructions to exchange my only order SM709****-TR dated 11/17/24. Please advise - How do I make an exchange and send back the product?
Preferred solution: Just exchange
Thank you for reaching out, Donna! To initiate an exchange, please visit our Returns & Exchange page and follow the instructions provided.
You’ll be able to submit your exchange request and receive a return label for the item.
Or you may contact us via email, live chat, or social media inbox for any question. Thanks!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing item
I received the package yesterday and it was open on the side and the bundle is missing. Kindly check. Thank you.
Preferred solution: Deliver product or service ordered
Thanks for bringing this to our attention, Lejani. Allow us to check into it for you and see best possible solution for you.
Share your order details and email address via email, live chat, or social media inbox. We'll do our best to sort it out.
Seattle, Washington
Confirm
I paid for this on 22 November. I have not gotten one email nothing from you if I dont get a shipment from you in the next four days, Im going to file a dispute and then Im gonna leave you *** *** review.
User's recommendation: Never
Really sorry to hear about the delay in your order, Ester. We understand your frustration, especially after waiting so long.
We recommend reaching out to customer service again via email, live chat, or social media inbox to express your concerns. Thanks for your understanding.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Resolved: Received wrong bra THREE TIMES
Company fixed the issue and I have been provided with apology. Apparently they changed the style entirely but failed to update their website with a different product number.
A supervisor contacted me through Facebook and located the two bras in the old style, in my size.
I explained they should name the bra differently since the upgraded version has thinner, adjustable straps opposed to thick non adjustable straps. The non adjustable was more durable for larger breasts than the adjustable version
I couldn't reach anyone and decided to place a new order two weeks ago and got the same incorrect style number for two bras in different colors. Chat assured me that I would get style 10022 /RN 156403 and made a note on the order, but I still received style 10024! This bra has thin, adjustable straps that don't support me like 10022. So once again, chat says they manually entered the order with the correct style number, but they're unable to provide me with proof for some reason.
I can't reach anyone by phone and this automated system runs you in circles.
The one bra I received correctly is my favorite bra. I wish they'd improve their customer service and have a live person on the other end of the phone.
- Comfortable fit
- Wrong order
Preferred solution: The correct bras and a phone call from A human!
Allow us to further check into this for you, Kimberly. Kindly message us through our email hello@***.com to better check.
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Pikeville, Tennessee
Cause I never got my cami tops I use to oder from y'all all the time it took my money out of my bank account I messages y'all several times no repose so I want my money back
I ordered 84-74i cami tops size 2x it was took out of my bank April 2 2024 never received my tops so I want my money back also another payment o4:99 was took out I order nothing I've got copy of where I payed never received anything
Hello Alexsis. This is absolutely not the experience we wish you to have.
Allow us to get this resolve and further investigate on your order whereabouts. Please snap a DM through our email, live chat, or social media inbox.
It is the best way to connect with us and resolve this as quick as possible. Thank you for understanding!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Housatonic, Massachusetts
Resolved: Order not received
Company fixed the issue and I have been provided with apology. Thanks.
I did not receive my order and its very difficult to get in touch with anyone Shapermint. it says it was delivered, but no one has it that lives around me or I reached out to my neighborhood and no one has received it. Id either like a credit or a new order shipped out.
We’re really sorry to hear about the delivery issue, and we understand how frustrating this must be, Tamila. To help resolve this as quickly as possible, could you please provide your order number and any additional details via email, live chat, or social media inbox. Thank you!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cass Lake, Minnesota
I have never received my order and They have debited my account for it
I did not get my order and they took my money!
I simply never received my order, but they took the amount out of my checking account and Im not happy and I want a refund.
User's recommendation: Do not buy from this company
Really sorry to hear that your order hasn’t arrived, and we completely understand your frustration, Rudene. We’d like to help resolve this as quickly as possible.
Could you please provide your order details via email, live chat, or social media inbox so we can investigate the issue and ensure you receive a full refund or get this sorted out? Thank you for your patience, and we’ll get this taken care of for you right away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lansdale, Pennsylvania
Resolved: Cancel subscription
Company fixed the issue and I have been provided with apology. They finally answered my phone call to cancel the monthly $4.99 charge that I didn’t want. It took lots of perservence!!!
This company is impossible to contact for a live Custer service person. They do not respond to leaving a voicemail, or email.
Cant even reset my password.
They are the worst. I dont recommend that you purchase any items from them.
User's recommendation: They have the worst customer service department!!!
We're really sorry to hear about the issues you're facing, Lauryl. Our goal is to provide great customer service, and it sounds like we've missed the mark with you.
We definitely don’t want you to feel ignored. If you're still having trouble resetting your password or need immediate assistance, please reach out to us directly through our email, live chat, or social media inbox.
A team member will get back to you right away to help resolve everything. Thanks for understanding.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Everett, Washington
Resolved: I will not be able to return one of the products, even though the company says I have 60 days to try it.
Company fixed the issue and I have been provided with apology. Keep the items, receive a discount for a future purchase.
I took off the tags and wore one of the two bras I ordered. Their shape was not flattering on me and the outside layer of the bra rolled up and wrinkled.
The returns process says the bra must be in original condition with tags on. Impossible if you have tried wearing it!
User's recommendation: I ordered two bras and wore one. Company states you have 60 days to try, but must have the tags on which makes it Impossible to wear Returns Very difficult to return an item; mine did not fit.
Sorry to hear the bras didn’t work out for you, Yanique. Please know that we offer free exchanges within 60 days. Please connect with us via email, live chat, or social media inbox so we can better assist.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I haven’t received my order it says delivered but was not in my mailbox
I can't believe I don't have my black half bra that I ordered a month ago. It was supposed to be with the free cami. I got the cami bump bra that I paid for.
- Ordered all the time
- No delivery
Preferred solution: Full refund
We’re really sorry to hear about this mix-up, Delta! We completely understand your frustration.
Please reach out to our customer service team via Email, Live Chat, or Social Media inbox with your order details, and we’ll make sure to resolve this issue as quickly as possible. Thank you for your patience!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
ABSOLUTE WORST CUSTOMER SERVICE!!!
I placed an order and their checkout is deceptive - they dont even give you a final review before completing the order! So I contacted them the ONLY way available, thru chat!
First, it said my email wasnt valid - really? Its clearly listed on my order! Then when I supposedly got a human, they refused to change my order! Just kept trying to sell me more with more discounts.
I had to repeatedly request a cancellation, and they said it would take 5-10 days for the refund!
I REALLY wanted to order from them as I have in the past but their shoddy practices make it impossible. I guess they really dont want the business
- I liked my previous purchases
- Misleading checkout process & lousy customer service
Preferred solution: Apology
We sincerely apologize for the inconvenience and frustration you've faced during your ordering process, Cynthia. Your experience is not reflective of the service we aim to provide.
Please reach out to our customer support team via email, live chat, or social media inbox to resolve this issue promptly. Thank you for your feedback, and we hope to make things right.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ripped off by sitr
Tried to order 1 bra they sent 3. Would not give a full refund upon returning all 3 bras.will never do business with a riped off site.
- Unreliable ripped me off with poor website
Preferred solution: Full refund
User's recommendation: Don’t buy from Sharperment
We're really sorry to hear about your experience with your order and the refund process, Randie. That sounds very frustrating, and it’s not the service we strive to provide.
We encourage you to reach out to our customer service team via email, live chat, or social media inbox to discuss this further, as they can help resolve the issue. Your feedback is important, and we appreciate you bringing this to our attention.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Midland, Texas
They don’t fulfill orders in the time promised
I paid for expedited shipping (nearly $10) to have my order delivered to me in 4 business days. Otherwise, standard shipping, to receive it later, would have been free.
I just checked my order tracking info and it is estimating I won't get my order until December 7, which is almost 2.5 weeks after I placed the order.
I have tried every possible method of contacting them to get my shipping costs refunded but I can't reach a live person anywhere. I do not recommend ordering from this company and I especially do not recommend paying for expedited shipping.
User's recommendation: Do not use this company. Zero customer service.
We’re really sorry to hear about the delay with your order, Melissa. We apologize for the inconvenience caused by the shipping issue, especially after you paid for expedited shipping. Please share your order details and email address thru email, live chat, or social media inbox so we can better assist.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Rapids, Michigan
Do NOT BIY FROM SHAPERMINT
You order, they debit your account, you dont get your order, you can only text customer service to find out why you havent gotten your order, they dont respond, they charge you a monthly fee for who knows what and you have to cancel your debit card in order to stop the monthly charges! This is what happened to me!
We're truly sorry to hear about your experience, and we completely understand your frustration, Rudene. Please reach out to us directly via email, live chat or social media inbox so we can address your concerns, investigate what happened, and work on resolving this for you as quickly as possible.
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Sorry to hear about this issue, and we completely understand your frustration, Pamela. We take matters like this very seriously.
Please provide your order details, and we will look into this immediately to resolve the situation via Email, Live Chat, or Social Media inbox. We are committed to making this right for you, and your feedback is important to us.