Shapermint
Shapermint Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has 1.9 star rating based on 2786 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Shapermint to a friend or colleague.
- Rating Distribution
Pros: No pros, I want my money back, May be the product will be good but didnt get it.
Cons: Poor customer service, No customer service, Cannot speak with a live person.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has 1.9 star rating based on 2786 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Shapermint to a friend or colleague.
- Rating Distribution
Pros: No pros, I want my money back, May be the product will be good but didnt get it.
Cons: Poor customer service, No customer service, Cannot speak with a live person.61% of users think that Shapermint should improve its Customer Service.
72% of users say that they won't use Shapermint in the future for similar services or products.Recent recommendations regarding this business are as follows: "Not to order from you because y’all charge people the 4.99 that is ridiculous", "If you don't want the free items or have a coupon, they have good products.", "Don't shop with them", "Don’t buy from this company", "Fo not order from them. You will automatically be given a membership and charged’".
Most users ask Shapermint for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Shapermint Reviews
"My email was put in wrong the right email is bakersylvia2@***.com"
I didn't talk to anyone about the issue, so please give me a call back so I can get this issue resolved.
"I need to talk to someone live!!"
I need to talk to someone on the phone, and I just keep getting automated messages that doesn't get me anywhere. I will be contacting my credit card company...
Midlothian, Texas
I want to stop shapermint from charging me 4,99 every month. Why are they charging that
Your customer service is terrible. I never received an email to be able to create an account so that I could stop you from charging me the 4.99. I do not know why you are charging me that much
User's recommendation: Not to order from you because y’all charge people the 4.99 that is ridiculous
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Every. Single. Form. Of Contact: JUST REFERS YOU TO ANOTHER AUTOMATED OR AI FORMAT OF ASSIST!! There is NO WAY TO REACH EVEN ONE LIVE PERSON AT FREAKING SHAPERMINT!! W. T. H.!?!?!!
No contact from Shapermint. I received a text response ONCE - a WEEK ago now - that said "we're sorry -blah, blah, blah-, someone will reach out to you within the next 24 hrs." it did not say whether via text message, email, or phone, but 24 hours came and went, and there was no response from Shapermint.
Part of what is most frustrating is that customers are basically sent on a wild goose chase going from the AI chat bought on the website, to the section where it says "contact us" and gives a phone number, but the phone number just has a recording that says we're sorry we don't have any staff that can help you go back to the website for 24/7 chat assistance....and it's JUST THE AI AGAIN!!
When click on the link that says "chat with a live representative" that does not work either! It's like they make it as difficult as possible to speak with a HOOMAN.
How is it that I can spend nearly $300 (three hundred dollars) with a company and can't reach even one representative to confirm something or even to ask a question that isn't answerable through the chat at all?!? And why, why do they have a 'customer service' phone number if the damned thing is only a recording telling you to go back to the website and AI assistant?!? There has got to be a live freaking human somewhere to speak to!
I am seriously, seriously going to be filing a fraud and charge dispute with my credit card company, or with Visa, because to leave me unable to have my concerns addressed so that I am able to have my return processed properly means I'm basically unable to return or exchange my items. This is scam-business-like behavior.
- Regular sales & discounts often
- Quality products & product information
- Comfortable fit
- Unable to reach live representative at contact methods listed
- Returns and exchange process a bit complicated and confusing
- Not even able to reach live rep thru chat feature
Preferred solution: A REFUND FOR THE ITEMS THAT WERE INCORRECT IN FHE ORDER, and an EXCHANGE of the items that were the wrong size or color.
User's recommendation: Make sure you can get a hold of someone at a company FIRST, BEFORE PURCHASING ANYTHING
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop I have not ordered but 1 time I not paying you all
OK, I never ordered these bras right here. I have already got some earlier from you all couple of months ago.
I did not come back and order anymore. I am a widow. I just lost my husband March 7 so I definitely havent ordered anything cause my money is short.
I love the bras but I cannot afford them so I need to send them back. Thank you.
- Send my money
- What ever
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hackensack, New Jersey
This company has no way to verbally talk with a representative. Been trying to to contact someone from 6/10/25 regarding cancellation of membership. And still till this day no response from this comp.
A charge of $4.99 on my credit card card 6/10/25.. I never sign up for membership. Cancel membership ASAP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Stop I have not ordered but 1 time I not paying you all
I ordered some bras earlier, but I have not ordered anymore so I dont understand where you all are sending me some old bras I have enough please take these back because I cant afford to pay for them. I just lost my husband March 7 and Im sorry I liked them. They are wonderful, but I cant afford to pay anymore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFriendly interaction, sad outcome
I've been wearing underwires my entire life. I finally decided to order a Shapermint bra due to raving reviews that their bras hold the girls in place.
I ordered according to their size guide and found the band to be a bit loose and not holding me in well. I emailed and was told to donate that bra to a women's shelter and they would mail me the size down. It appeared that my size was a between size on their chart. The smaller size band did fit well, but the cups were too small.
Again they had me donate and refunded me. They said to keep checking back because they are making changes all the time and may one day carry the size I need. I was upset about not getting a bra that fit but also happy that they had me donate the bras to women who may need one. The interaction and replies were quick and very friendly.
The bras themselves were of quality materials and the color options were nice. The price was good and I will surely be checking in occasionally.
- Great value
- Excellent customer service
- Quality product
- You size may fall between sizes they offer
Preferred solution: Full resolution was kindly given
User's recommendation: If the bra doesn’t fit properly, don’t be afraid to contact them. They are happy to work with you until you are satisfied
Thank you for sharing your thoughts, Karen. If there's anything else that you need assistance with, please let us know.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled subscription, still being charged
Horrible, 100% do not recommend
I cancelled my subscription in March and am still being charged. I have been on the website, chatted with AI and an actual person and my issue is still not resolved.
I called the customer service number several times and cannot speak to an actual person.
This is very poor customer service. Not to mention the fact that you havent honored my cancelled subscription, charged my bank account but havent sent any product
- Poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Pissed customer service didn’t work any better than re-ordering a different size.
I never got through to customer service. I email or texted and I guess they are sending another bralet.
The only reason im assuming this is because I was sent an email saying that a package was on the way. I surely hope it’s not another small one.
My first order according to your stats was a small Bralet. I could barely get it over my head.
I was to to give it to someone that needed it and they would send a medium.
I got the second pkg, it was also a small. It still doesnt fit.
User's recommendation: Don’t go by their size suggestions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause 499 was taken out of my account without my authorization and without me being a subscriber
I did NOT authorize $4.99 to come out of my checking account for being a member of your organization. I need to be removed from your list of members immediately.
- Your product was great
- I was shocked when 499 came out of my checking account without authorization
Preferred solution: Full refund
User's recommendation: I never agreed to a subscription
Let us make things right for you, Diane. Our Shapermint Club is completely optional.
We only offer it in our checkout page in the form of its free shipping benefit along with its details and through email promotions. As long as you select the standard shipping during your checkout, then you won't be subscribed to it. If you’d like to cancel, you can do so anytime under My Account > Manage Memberships.
Also, we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I ordered a Shawa from you and its too big. Id like to order a smaller size.
However, the order did not come with an order number or nothing. I assume the pictures I sent is on the bag, but I dont know where to send it back to.
- I love shapeware
- I have nothing bad to say about the product
Preferred solution: Full refund
We got you, Patty. You can easily exchange the shapewear that is too big for a better fit within 60 days for free! Please drop us a DM, chat, or email and we'll process this for you swiftly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong bras
I love their bras. But after my first order, I did not receive the same bra as advertised.
I exchanged it.
Still the wrong bra. I have tried to speak to a real live person, with no success.
- Great fitting bras
- Poor customer service
Preferred solution: The correct bras.
User's recommendation: Don’t even try to contact the company, and expect your problem to even be heard
We are sorry for the wrong bra that you received, we’re here to help. Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: If there was a 0 that is the rating! Never received my order and continue to get monthly charge for nothing!!!
Company fixed the issue and I have been provided with apology. Partial refund and product replacement
I went to the same place I have been emailing and calling and nothing! Now, I have been debited a second charge of $4.99 to my account and I have no idea why. In order to stop you from continuing to charge my account, I have to cancel my card and get a new one! What a scam and rip off!
I thought this was a reputable company, but you are not! I am going to comment on every social media platform where you advertise until someone calls me, or until you debit my card for every single charge you have taken from my account! I have never received my order!
Here is my order number and order date. If you have an ounce of integrity or ethics in your company, you will refund me everything!
Order #SM662****-TR
Placed on 09/29/24
Contact me at jdickleman@***.com
image0.jpeg
- No live person to talk to
- Does not ship product
Preferred solution: Full refund
User's recommendation: Don’t buy from Shapermint
I'm trying to cancel my membership. No one available to take calls, although they claim to have 24/7 customer service.
I have many memberships, I get an email monthly before I get charged. Shapermint doesn't do that...they just keep taking the membership fee...no easy way to cancel.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order SM947****-TR
The order just appeared on my doorstep!.
Haven't received order or any info regarding order. They did notify me 1 item is on back order but that's all.
I spent quite a bit of money for this order. Wondering where the product is and why I haven't received any info.
- Good product
- Poor service
Preferred solution: Deliver product or service ordered
User's recommendation: Use a different ent company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not received / terrible customer service
I placed an order about 3 weeks ago and, according to tracking info, it hasn't even shipped. It should have been received in 4-8 days.
I reached out to customer service for a status update and was sent an autoreply telling me how to track my order. I replied back as per instructions and received another autoreply, then another. I am firmly convinced at this point that they don't even have a customer service department.
I just want a refund now - I feel like I've been ripped off, but from what I've read here it sounds like that's going to be nearly impossible too. I wish I had found this site and read the reviews before placing my order.
- Clothing looked nice
- Horrible customer service
- Refunds not processed and refunded
- Orders not fulfilled
Preferred solution: Full refund
User's recommendation: Don't waste your time and money
Thanks for bringing this to our attention, Jennifer. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPeople need to know how awful this company is before they buy anything
You advertise a free item, and then get charged for the item. I made a purchase and still was charged for the items.
Trying to resolve the issue online is a joke. Impossible to do. When trying to return them, they don't want to pay me the money I paid them. I can't get an address to send them back either.
I have never had such a problem with a company before. I will never deal with this company again.
I only want to know where to return the items and get the full amount back that I paid. This seems to be impossible to do with Shapermint.
- Too many to retype
Preferred solution: Full refund
User's recommendation: Don’t buy from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I ordered Shapeware from you and I have no information on how to return it and I need information on it. It did not come with an order number just a number TRUCB91400.
Preferred solution: Full refund
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Let us make things right for you, Mia. We understand how concerning this is, and we’re here to help.
Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.