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Shapermint

Shapermint

shapermint.com
What is your customer experience with Shapermint?

Shapermint Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shapermint has 1.9 star rating based on 2786 customer reviews. Consumers are mostly dissatisfied.

  • 11% of users would likely recommend Shapermint to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, I want my money back, May be the product will be good but didnt get it.
    Cons: Poor customer service, No customer service, Cannot speak with a live person.

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Media from reviews

Shapermint - This company has no way to verbally talk with a representative. Been trying...
Shapermint - Stop I have not ordered but 1 time I not paying you allShapermint - Stop I have not ordered but 1 time I not paying you allShapermint - Cancelled subscription, still being chargedEvery. Single. Form. Of Contact: JUST REFERS YOU TO ANOTHER AUTOMATED OR AI FORMAT OF...Every. Single. Form. Of Contact: JUST REFERS YOU TO ANOTHER AUTOMATED OR AI... - Image 2Every. Single. Form. Of Contact: JUST REFERS YOU TO ANOTHER AUTOMATED OR AI... - Image 3
View all media ›

Top Shapermint Reviews

Positive Review

"My email was put in wrong the right email is bakersylvia2@***.com"

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I didn't talk to anyone about the issue, so please give me a call back so I can get this issue resolved.

Critical Review

"I need to talk to someone live!!"

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I need to talk to someone on the phone, and I just keep getting automated messages that doesn't get me anywhere. I will be contacting my credit card company...

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Anonymous
map-marker Midlothian, Texas

I want to stop shapermint from charging me 4,99 every month. Why are they charging that

Your customer service is terrible. I never received an email to be able to create an account so that I could stop you from charging me the 4.99. I do not know why you are charging me that much

View full review

User's recommendation: Not to order from you because y’all charge people the 4.99 that is ridiculous

Mia M Wry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Jose, California

Every. Single. Form. Of Contact: JUST REFERS YOU TO ANOTHER AUTOMATED OR AI FORMAT OF ASSIST!! There is NO WAY TO REACH EVEN ONE LIVE PERSON AT FREAKING SHAPERMINT!! W. T. H.!?!?!!

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Every. Single. Form. Of Contact: JUST REFERS YOU TO ANOTHER AUTOMATED OR AI FORMAT OF...
Every. Single. Form. Of Contact: JUST REFERS YOU TO ANOTHER AUTOMATED OR AI... - Image 2
Every. Single. Form. Of Contact: JUST REFERS YOU TO ANOTHER AUTOMATED OR AI... - Image 3
Updated by user May 22, 2025

No contact from Shapermint. I received a text response ONCE - a WEEK ago now - that said "we're sorry -blah, blah, blah-, someone will reach out to you within the next 24 hrs." it did not say whether via text message, email, or phone, but 24 hours came and went, and there was no response from Shapermint.

Part of what is most frustrating is that customers are basically sent on a wild goose chase going from the AI chat bought on the website, to the section where it says "contact us" and gives a phone number, but the phone number just has a recording that says we're sorry we don't have any staff that can help you go back to the website for 24/7 chat assistance....and it's JUST THE AI AGAIN!!

When click on the link that says "chat with a live representative" that does not work either! It's like they make it as difficult as possible to speak with a HOOMAN.

Original review May 22, 2025
Cannot get a hold of anyone at Shapermint through any avenue for return/exchange assistance for weeks now! Their numbers aren't staffed, there's no live person to chat with at their 24/7 'live assistance,' and their 'AI assistant' is extremely limited and mostly useless for more complicated issues or questions!

How is it that I can spend nearly $300 (three hundred dollars) with a company and can't reach even one representative to confirm something or even to ask a question that isn't answerable through the chat at all?!? And why, why do they have a 'customer service' phone number if the damned thing is only a recording telling you to go back to the website and AI assistant?!? There has got to be a live freaking human somewhere to speak to!

I am seriously, seriously going to be filing a fraud and charge dispute with my credit card company, or with Visa, because to leave me unable to have my concerns addressed so that I am able to have my return processed properly means I'm basically unable to return or exchange my items. This is scam-business-like behavior.
View full review
Loss:
$78
Pros:
  • Regular sales & discounts often
  • Quality products & product information
  • Comfortable fit
Cons:
  • Unable to reach live representative at contact methods listed
  • Returns and exchange process a bit complicated and confusing
  • Not even able to reach live rep thru chat feature

Preferred solution: A REFUND FOR THE ITEMS THAT WERE INCORRECT IN FHE ORDER, and an EXCHANGE of the items that were the wrong size or color.

User's recommendation: Make sure you can get a hold of someone at a company FIRST, BEFORE PURCHASING ANYTHING

1 comment
Shapermint

Let us make things right for you, Mia. We understand how concerning this is, and we’re here to help.

Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

gwen p Dnx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stop I have not ordered but 1 time I not paying you all

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Shapermint - Stop I have not ordered but 1 time I not paying you all

OK, I never ordered these bras right here. I have already got some earlier from you all couple of months ago.

I did not come back and order anymore. I am a widow. I just lost my husband March 7 so I definitely havent ordered anything cause my money is short.

I love the bras but I cannot afford them so I need to send them back. Thank you.

View full review
Loss:
$50
Pros:
  • Send my money
Cons:
  • What ever

Preferred solution: Full refund

Judith C Fno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hackensack, New Jersey

This company has no way to verbally talk with a representative. Been trying to to contact someone from 6/10/25 regarding cancellation of membership. And still till this day no response from this comp.

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Shapermint - This company has no way to verbally talk with a representative. Been trying...

A charge of $4.99 on my credit card card 6/10/25.. I never sign up for membership. Cancel membership ASAP

View full review
gwen p Dnx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Stop I have not ordered but 1 time I not paying you all

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Shapermint - Stop I have not ordered but 1 time I not paying you all

I ordered some bras earlier, but I have not ordered anymore so I dont understand where you all are sending me some old bras I have enough please take these back because I cant afford to pay for them. I just lost my husband March 7 and Im sorry I liked them. They are wonderful, but I cant afford to pay anymore

View full review
Karen B Vdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Friendly interaction, sad outcome

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Shapermint - Friendly interaction, sad outcome
Shapermint - Friendly interaction, sad outcome - Image 2
Shapermint - Friendly interaction, sad outcome - Image 3

I've been wearing underwires my entire life. I finally decided to order a Shapermint bra due to raving reviews that their bras hold the girls in place.

I ordered according to their size guide and found the band to be a bit loose and not holding me in well. I emailed and was told to donate that bra to a women's shelter and they would mail me the size down. It appeared that my size was a between size on their chart. The smaller size band did fit well, but the cups were too small.

Again they had me donate and refunded me. They said to keep checking back because they are making changes all the time and may one day carry the size I need. I was upset about not getting a bra that fit but also happy that they had me donate the bras to women who may need one. The interaction and replies were quick and very friendly.

The bras themselves were of quality materials and the color options were nice. The price was good and I will surely be checking in occasionally.

View full review
Pros:
  • Great value
  • Excellent customer service
  • Quality product
Cons:
  • You size may fall between sizes they offer

Preferred solution: Full resolution was kindly given

User's recommendation: If the bra doesn’t fit properly, don’t be afraid to contact them. They are happy to work with you until you are satisfied

3 comments
Shapermint

Thank you for sharing your thoughts, Karen. If there's anything else that you need assistance with, please let us know.

Shapermint

Thanks for your feedback, Karen. We'll let our Team know about this, and for sure better fit will be available.

We are looking forward to having it in the future! If you need assistance, contact us via email, live chat, or social media inbox.

Shapermint

Thank you for taking the time to share your experience with us, Karen! If there's anything else that you need assistance with, please let us know.

View more comments (2)
Jeannette S Zxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelled subscription, still being charged

Shapermint - Cancelled subscription, still being charged
Updated by user Jun 04, 2025

Horrible, 100% do not recommend

Original review Jun 03, 2025

I cancelled my subscription in March and am still being charged. I have been on the website, chatted with AI and an actual person and my issue is still not resolved.

I called the customer service number several times and cannot speak to an actual person.

This is very poor customer service. Not to mention the fact that you havent honored my cancelled subscription, charged my bank account but havent sent any product

View full review
Loss:
$71
Cons:
  • Poor customer service

Preferred solution: Full refund

Dashiell Wrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Pissed customer service didn’t work any better than re-ordering a different size.

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Shapermint - Pissed customer service didn’t work any better than re-ordering a different...
Updated by user May 05, 2025

I never got through to customer service. I email or texted and I guess they are sending another bralet.

The only reason im assuming this is because I was sent an email saying that a package was on the way. I surely hope it’s not another small one.

Original review May 04, 2025

My first order according to your stats was a small Bralet. I could barely get it over my head.

I was to to give it to someone that needed it and they would send a medium.

I got the second pkg, it was also a small. It still doesnt fit.

View full review

User's recommendation: Don’t go by their size suggestions.

Cheryl G Uml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because 499 was taken out of my account without my authorization and without me being a subscriber

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Shapermint - Because 499 was taken out of my account without my authorization and without...

I did NOT authorize $4.99 to come out of my checking account for being a member of your organization. I need to be removed from your list of members immediately.

View full review
Loss:
$499
Pros:
  • Your product was great
Cons:
  • I was shocked when 499 came out of my checking account without authorization

Preferred solution: Full refund

User's recommendation: I never agreed to a subscription

2 comments
Shapermint

Let us make things right for you, Diane. Our Shapermint Club is completely optional.

We only offer it in our checkout page in the form of its free shipping benefit along with its details and through email promotions. As long as you select the standard shipping during your checkout, then you won't be subscribed to it. If you’d like to cancel, you can do so anytime under My Account > Manage Memberships.

Also, we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Guest
reply icon Replying to comment of Shapermint

That’s a lie. You cannot opt out once they’ve charged your card.

They will continue and you can’t get through to a customer service person to work with. They give you the website and disconnect you.

View more comments (1)
Patty D Zan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

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Shapermint - Return
Shapermint - Return - Image 2

I ordered a Shawa from you and its too big. Id like to order a smaller size.

However, the order did not come with an order number or nothing. I assume the pictures I sent is on the bag, but I dont know where to send it back to.

View full review
Pros:
  • I love shapeware
Cons:
  • I have nothing bad to say about the product

Preferred solution: Full refund

1 comment
Shapermint

We got you, Patty. You can easily exchange the shapewear that is too big for a better fit within 60 days for free! Please drop us a DM, chat, or email and we'll process this for you swiftly.

MaryLou I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong bras

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Shapermint - Wrong bras
Shapermint - Wrong bras - Image 2
Shapermint - Wrong bras - Image 3

I love their bras. But after my first order, I did not receive the same bra as advertised.

I exchanged it.

Still the wrong bra. I have tried to speak to a real live person, with no success.

View full review
Pros:
  • Great fitting bras
Cons:
  • Poor customer service

Preferred solution: The correct bras.

User's recommendation: Don’t even try to contact the company, and expect your problem to even be heard

1 comment
Shapermint

We are sorry for the wrong bra that you received, we’re here to help. Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Resolved
Julie D Wcr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: If there was a 0 that is the rating! Never received my order and continue to get monthly charge for nothing!!!

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Shapermint - If there was a 0 that is the rating! Never received my order and continue to...
Contains 1 confidential file for company representatives
Updated by user Dec 08, 2024

Company fixed the issue and I have been provided with apology. Partial refund and product replacement

Original review Nov 29, 2024
Nice! You've asked me to provide the information to help me, but didn't give me a phone number or email address to do so.

I went to the same place I have been emailing and calling and nothing! Now, I have been debited a second charge of $4.99 to my account and I have no idea why. In order to stop you from continuing to charge my account, I have to cancel my card and get a new one! What a scam and rip off!

I thought this was a reputable company, but you are not! I am going to comment on every social media platform where you advertise until someone calls me, or until you debit my card for every single charge you have taken from my account! I have never received my order!

Here is my order number and order date. If you have an ounce of integrity or ethics in your company, you will refund me everything!
Order #SM662****-TR
Placed on 09/29/24
Contact me at jdickleman@***.com
image0.jpeg
View full review
Loss:
$46
Cons:
  • No live person to talk to
  • Does not ship product

Preferred solution: Full refund

User's recommendation: Don’t buy from Shapermint

3 comments
Tanush Htg

I'm trying to cancel my membership. No one available to take calls, although they claim to have 24/7 customer service.

I have many memberships, I get an email monthly before I get charged. Shapermint doesn't do that...they just keep taking the membership fee...no easy way to cancel.

Shapermint
reply icon Replying to comment of Tanush Htg

We’re really sorry to hear about the trouble you’ve been facing, Tanush. This is not the experience we want for our customers, and we truly understand your concerns.

Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Shapermint

We sincerely apologize for the frustration you're experiencing, Julie. This is not the experience we want for our customers, and we truly understand your concerns.

Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

View more comments (2)
Resolved
Margo H Vfo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Order SM947****-TR

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Updated by user Jun 04, 2025

The order just appeared on my doorstep!.

Original review May 31, 2025

Haven't received order or any info regarding order. They did notify me 1 item is on back order but that's all.

I spent quite a bit of money for this order. Wondering where the product is and why I haven't received any info.

View full review
Pros:
  • Good product
Cons:
  • Poor service

Preferred solution: Deliver product or service ordered

User's recommendation: Use a different ent company

Jennifer C Uza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not received / terrible customer service

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Shapermint - Order not received / terrible customer service
Shapermint - Order not received / terrible customer service - Image 2

I placed an order about 3 weeks ago and, according to tracking info, it hasn't even shipped. It should have been received in 4-8 days.

I reached out to customer service for a status update and was sent an autoreply telling me how to track my order. I replied back as per instructions and received another autoreply, then another. I am firmly convinced at this point that they don't even have a customer service department.

I just want a refund now - I feel like I've been ripped off, but from what I've read here it sounds like that's going to be nearly impossible too. I wish I had found this site and read the reviews before placing my order.

View full review
Loss:
$102
Pros:
  • Clothing looked nice
Cons:
  • Horrible customer service
  • Refunds not processed and refunded
  • Orders not fulfilled

Preferred solution: Full refund

User's recommendation: Don't waste your time and money

1 comment
Shapermint

Thanks for bringing this to our attention, Jennifer. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.

Lisa F Ayj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

People need to know how awful this company is before they buy anything

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You advertise a free item, and then get charged for the item. I made a purchase and still was charged for the items.

Trying to resolve the issue online is a joke. Impossible to do. When trying to return them, they don't want to pay me the money I paid them. I can't get an address to send them back either.

I have never had such a problem with a company before. I will never deal with this company again.

I only want to know where to return the items and get the full amount back that I paid. This seems to be impossible to do with Shapermint.

View full review
Loss:
$38
Cons:
  • Too many to retype

Preferred solution: Full refund

User's recommendation: Don’t buy from them.

Patty D Zan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

Shapermint - Return
Shapermint - Return - Image 2

I ordered Shapeware from you and I have no information on how to return it and I need information on it. It did not come with an order number just a number TRUCB91400.

View full review

Preferred solution: Full refund

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