Shapermint
Shapermint Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has 1.9 star rating based on 2698 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Shapermint to a friend or colleague.
- Rating Distribution
Pros: No pros, I want my money back, May be the product will be good but didnt get it.
Cons: Poor customer service, No customer service, Cannot speak with a live person.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has 1.9 star rating based on 2698 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Shapermint to a friend or colleague.
- Rating Distribution
Pros: No pros, I want my money back, May be the product will be good but didnt get it.
Cons: Poor customer service, No customer service, Cannot speak with a live person.59% of users think that Shapermint should improve its Customer Service.
71% of users say that they won't use Shapermint in the future for similar services or products.Recent recommendations regarding this business are as follows: "Stay away from this company.", "don't goof up your order cause you cant get through to change it", "If the bra doesn’t fit properly, don’t be afraid to contact them. They are happy to work with you until you are satisfied", "DONT BUY", "Do not sign up".
Most users ask Shapermint for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They over charged me
Y'all charged something on my account that I didn't order, and I would like to have my money back, please, because I only ordered one item.
- Nonr
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFriendly interaction, sad outcome
I've been wearing underwires my entire life. I finally decided to order a Shapermint bra due to raving reviews that their bras hold the girls in place.
I ordered according to their size guide and found the band to be a bit loose and not holding me in well. I emailed and was told to donate that bra to a women's shelter and they would mail me the size down. It appeared that my size was a between size on their chart. The smaller size band did fit well, but the cups were too small.
Again they had me donate and refunded me. They said to keep checking back because they are making changes all the time and may one day carry the size I need. I was upset about not getting a bra that fit but also happy that they had me donate the bras to women who may need one. The interaction and replies were quick and very friendly.
The bras themselves were of quality materials and the color options were nice. The price was good and I will surely be checking in occasionally.
- Great value
- Quality product
- Good company morals
- You size may fall between sizes they offer
Preferred solution: Full resolution was kindly given
User's recommendation: If the bra doesn’t fit properly, don’t be afraid to contact them. They are happy to work with you until you are satisfied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause 499 was taken out of my account without my authorization and without me being a subscriber
I did NOT authorize $4.99 to come out of my checking account for being a member of your organization. I need to be removed from your list of members immediately.
- Your product was great
- I was shocked when 499 came out of my checking account without authorization
Preferred solution: Full refund
User's recommendation: I never agreed to a subscription
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I ordered a Shawa from you and its too big. Id like to order a smaller size.
However, the order did not come with an order number or nothing. I assume the pictures I sent is on the bag, but I dont know where to send it back to.
- I love shapeware
- I have nothing bad to say about the product
Preferred solution: Full refund
We got you, Patty. You can easily exchange the shapewear that is too big for a better fit within 60 days for free! Please drop us a DM, chat, or email and we'll process this for you swiftly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong bras
I love their bras. But after my first order, I did not receive the same bra as advertised.
I exchanged it.
Still the wrong bra. I have tried to speak to a real live person, with no success.
- Great fitting bras
- Poor customer service
Preferred solution: The correct bras.
User's recommendation: Don’t even try to contact the company, and expect your problem to even be heard
We are sorry for the wrong bra that you received, we’re here to help. Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: If there was a 0 that is the rating! Never received my order and continue to get monthly charge for nothing!!!
Company fixed the issue and I have been provided with apology. Partial refund and product replacement
I went to the same place I have been emailing and calling and nothing! Now, I have been debited a second charge of $4.99 to my account and I have no idea why. In order to stop you from continuing to charge my account, I have to cancel my card and get a new one! What a scam and rip off!
I thought this was a reputable company, but you are not! I am going to comment on every social media platform where you advertise until someone calls me, or until you debit my card for every single charge you have taken from my account! I have never received my order!
Here is my order number and order date. If you have an ounce of integrity or ethics in your company, you will refund me everything!
Order #SM662****-TR
Placed on 09/29/24
Contact me at jdickleman@***.com
image0.jpeg
- No live person to talk to
- Does not ship product
Preferred solution: Full refund
User's recommendation: Don’t buy from Shapermint
I'm trying to cancel my membership. No one available to take calls, although they claim to have 24/7 customer service.
I have many memberships, I get an email monthly before I get charged. Shapermint doesn't do that...they just keep taking the membership fee...no easy way to cancel.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not received / terrible customer service
I placed an order about 3 weeks ago and, according to tracking info, it hasn't even shipped. It should have been received in 4-8 days.
I reached out to customer service for a status update and was sent an autoreply telling me how to track my order. I replied back as per instructions and received another autoreply, then another. I am firmly convinced at this point that they don't even have a customer service department.
I just want a refund now - I feel like I've been ripped off, but from what I've read here it sounds like that's going to be nearly impossible too. I wish I had found this site and read the reviews before placing my order.
- Clothing looked nice
- Orders not fulfilled
- Horrible customer service
- Refunds not processed and refunded
Preferred solution: Full refund
User's recommendation: Don't waste your time and money
Thanks for bringing this to our attention, Jennifer. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I ordered Shapeware from you and I have no information on how to return it and I need information on it. It did not come with an order number just a number TRUCB91400.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived something I didn’t order
I received a white bra I didn't order. I ordered a black cami, a brown cami, and a black strapless bra.
I canceled the 2 pop-ups that came up.
I ordered by mistake; those are the ones I wanted. Canceled my order; nowhere was there a white bra in that order.
- I love their product
User's recommendation: Yes I would I love the bra I just want this mix up fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund not received
I received an email saying that a refund had been issued. I have not received it yet. It has been two weeks.
- Nice bras
- Poor customer service
Preferred solution: Full refund
User's recommendation: Customer service sucks
Thanks for bringing this to our attention, Ellen. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
According to May at customer service, I have been charged $4.90/month since my only order that was returned to you in Jan 2024. You don't carry my size, why would I join your club?
Requesting a full refund of $4.99 since Jan of 2024. Do you understand this time? Didn't anyone think it was strange?
A quick refund is appreciated. Don't make me fight you over this error.
- Waiting to see how you handle this
- Poor customer service
- Poor communication
- Lack of communication
Preferred solution: Full refund
User's recommendation: Buyer beware
Thanks for bringing this to our attention, Traci. Let's have your membership concern sorted. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor customer service
Company fixed the issue and I have been provided with apology. Communicated with company and they gave me a refund
I cannot find or speak to a live representative to get this order sent back and a refund. The items do not fit.
- No live person to talk to just a boy
Preferred solution: Full refund
User's recommendation: Don't order from them
We apologize for the inconvenience, Sheryl. Please know that we also offer exchanges within 60 days for free!
You can get a better fit, a different style, or shapewear. Drop us a DM, chat, or email and we'll assist you with your return or exchange swiftly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marina, California
Resolved: It’s too hard to get a hold of customer service. They will not help you without your order number, but if you lost that number or didn’t receive their email, there’s no getting a hold of them without
Dont make it next to impossible to talk to somebody. Without an order number which I didnt receive I checked my spam couldnt find it.
Without the order number it is next to impossible to talk to somebody. IDont make it next to impossible to talk to somebody. Without a order number which I didnt receive I checked my spam couldnt find it.
Without the order number it is next to impossible to talk to somebody. I still havent and Ive tried three times for a whole week now
User's recommendation: Would not recommend this company b/c of customer service experience
Not the experience we wanted you to have with us, Emelyn. Let us make this right for you. Please send us a DM, chat, or an email so we can provide all the details you need about your order and assist you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need help to place a order,and can not get any one to help me
Company fixed the issue and I have been provided with apology. I still did not received the 7 dollar off but i just call it a day.I am good,and i like you all product.
I want to ask an order and i have some question;like how i xan not used the code tnohey sebd me to get 7 dollar off my item;and i been on the phone like forever and never get anyone to help me.
- You can never get in touch with a live person to talk to
Preferred solution: Help in placing an order and how to used the code you all send me
Hello, Marcia. Sorry to hear that you are unable to use your code on the order you wanted to place.
We're here to help! Contact us via email, chat, or messenger and we'll help your right away in placing in your order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Resolved: No customer service
Company fixed the issue and I have been provided with apology. I am amazed.
They have me the full refund.
They said to keep the merchandise and donate it. That’s so kind and thoughtful.
My items are tooooo small. They won't answer I do not recommend this company.
I'm out $57. What am not supposed to be do with the camis? I'm so disappointed.
I really was looking forward to seeing wearing them on my upcoming vacation. Guess not!!!
We're sorry that our camis are too small, Sandra. Let us make this right for you!
You can exchange the camis for a better fit or a different style. Please reach out to us on email, chat, or messenger and we'll sort out the exchange for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Junction, Colorado
Resolved: Can’t get a hold of anyone this is such a scam
Haven't received anything on the purchase that I've made. It came out of my account, but I can't get a hold of any of you.
User's recommendation: Wouldn’t order anything again
Not the experience we wanted you to have with us, Shari. Please contact us via chat, email, or messenger and we'll make sure to process you a replacement for the order you still haven't received.
Brands Related to Shapermint
Trafilea
Companies Similar to Shapermint
Spanx
“I have been a customer for nearly two decades and have never received a defective product. I sent photos...“
Maidenform
“I placed an order August 07 with my credit card, that was charged on my MasterCard August 11 and...“
Skims
“I never received the item. I'm very disappointed. I'm very disappointed. I'm very disappointed. I'm very...“
Honeylove
“The best customer service I've had in a long time very pleasant and problem was solved . I should be...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Let us make things right for you, Diane. Our Shapermint Club is completely optional.
We only offer it in our checkout page in the form of its free shipping benefit along with its details and through email promotions. As long as you select the standard shipping during your checkout, then you won't be subscribed to it. If you’d like to cancel, you can do so anytime under My Account > Manage Memberships.
Also, we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
That’s a lie. You cannot opt out once they’ve charged your card.
They will continue and you can’t get through to a customer service person to work with. They give you the website and disconnect you.