
Shapermint
Shapermint Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has 1.9 star rating based on 2753 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Shapermint to a friend or colleague.
- Rating Distribution
Pros: No pros, I want my money back, May be the product will be good but didnt get it.
Cons: Poor customer service, No customer service, Cannot speak with a live person.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has 1.9 star rating based on 2753 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Shapermint to a friend or colleague.
- Rating Distribution
Pros: No pros, I want my money back, May be the product will be good but didnt get it.
Cons: Poor customer service, No customer service, Cannot speak with a live person.61% of users think that Shapermint should improve its Customer Service.
72% of users say that they won't use Shapermint in the future for similar services or products.Recent recommendations regarding this business are as follows: "look elsewhere, the product is not exclusive.", "Don’t buy from this company. The bras are great but the customer service is horrible", "Not if I can’t get help returning I’ll never order again. You say they are guaranteed and I have two bras that I can’t wear because they don’t fit", "Make returns easier and make People , real people available to help in such matters", "Don’t go by their size suggestions.".
Most users ask Shapermint for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































Trying to call somebody to talk to and your system is ridiculous. I will never ever recommend anybody to buy your products.
Trying to reach somebody to talk to and youre stupid system doesnt allow you to talk to somebody. Its absolutely ridiculous.
User's recommendation: If you’re unhappy about a product that doesn’t fit or you don’t like it, don’t even try to get a refund they do not answer phone calls they just drive you crazy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFriendly interaction, sad outcome
I've been wearing underwires my entire life. I finally decided to order a Shapermint bra due to raving reviews that their bras hold the girls in place.
I ordered according to their size guide and found the band to be a bit loose and not holding me in well. I emailed and was told to donate that bra to a women's shelter and they would mail me the size down. It appeared that my size was a between size on their chart. The smaller size band did fit well, but the cups were too small.
Again they had me donate and refunded me. They said to keep checking back because they are making changes all the time and may one day carry the size I need. I was upset about not getting a bra that fit but also happy that they had me donate the bras to women who may need one. The interaction and replies were quick and very friendly.
The bras themselves were of quality materials and the color options were nice. The price was good and I will surely be checking in occasionally.
- Excellent customer service
- Quality product
- Great value
- You size may fall between sizes they offer
Preferred solution: Full resolution was kindly given
User's recommendation: If the bra doesn’t fit properly, don’t be afraid to contact them. They are happy to work with you until you are satisfied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Pissed customer service didn’t work any better than re-ordering a different size.
I never got through to customer service. I email or texted and I guess they are sending another bralet.
The only reason im assuming this is because I was sent an email saying that a package was on the way. I surely hope it’s not another small one.
My first order according to your stats was a small Bralet. I could barely get it over my head.
I was to to give it to someone that needed it and they would send a medium.
I got the second pkg, it was also a small. It still doesnt fit.
User's recommendation: Don’t go by their size suggestions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause 499 was taken out of my account without my authorization and without me being a subscriber
I did NOT authorize $4.99 to come out of my checking account for being a member of your organization. I need to be removed from your list of members immediately.
- Your product was great
- I was shocked when 499 came out of my checking account without authorization
Preferred solution: Full refund
User's recommendation: I never agreed to a subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I ordered a Shawa from you and its too big. Id like to order a smaller size.
However, the order did not come with an order number or nothing. I assume the pictures I sent is on the bag, but I dont know where to send it back to.
- I love shapeware
- I have nothing bad to say about the product
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong bras
I love their bras. But after my first order, I did not receive the same bra as advertised.
I exchanged it.
Still the wrong bra. I have tried to speak to a real live person, with no success.
- Great fitting bras
- Poor customer service
Preferred solution: The correct bras.
User's recommendation: Don’t even try to contact the company, and expect your problem to even be heard

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: If there was a 0 that is the rating! Never received my order and continue to get monthly charge for nothing!!!
Company fixed the issue and I have been provided with apology. Partial refund and product replacement
I went to the same place I have been emailing and calling and nothing! Now, I have been debited a second charge of $4.99 to my account and I have no idea why. In order to stop you from continuing to charge my account, I have to cancel my card and get a new one! What a scam and rip off!
I thought this was a reputable company, but you are not! I am going to comment on every social media platform where you advertise until someone calls me, or until you debit my card for every single charge you have taken from my account! I have never received my order!
Here is my order number and order date. If you have an ounce of integrity or ethics in your company, you will refund me everything!
Order #SM662****-TR
Placed on 09/29/24
Contact me at jdickleman@***.com
image0.jpeg
- Does not ship product
- No live person to talk to
Preferred solution: Full refund
User's recommendation: Don’t buy from Shapermint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not received / terrible customer service
I placed an order about 3 weeks ago and, according to tracking info, it hasn't even shipped. It should have been received in 4-8 days.
I reached out to customer service for a status update and was sent an autoreply telling me how to track my order. I replied back as per instructions and received another autoreply, then another. I am firmly convinced at this point that they don't even have a customer service department.
I just want a refund now - I feel like I've been ripped off, but from what I've read here it sounds like that's going to be nearly impossible too. I wish I had found this site and read the reviews before placing my order.
- Clothing looked nice
- Horrible customer service
- Orders not fulfilled
- Refunds not processed and refunded
Preferred solution: Full refund
User's recommendation: Don't waste your time and money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I ordered Shapeware from you and I have no information on how to return it and I need information on it. It did not come with an order number just a number TRUCB91400.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived something I didn’t order
I received a white bra I didn't order. I ordered a black cami, a brown cami, and a black strapless bra.
I canceled the 2 pop-ups that came up.
I ordered by mistake; those are the ones I wanted. Canceled my order; nowhere was there a white bra in that order.
- I love their product
User's recommendation: Yes I would I love the bra I just want this mix up fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund not received
I received an email saying that a refund had been issued. I have not received it yet. It has been two weeks.
- Nice bras
- Poor customer service
Preferred solution: Full refund
User's recommendation: Customer service sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Sent wrong item
Company fixed the issue and I have been provided with apology. After emailing back a forth for multiple times, needed to send order number and a picture of what I received but not what I ordered, was offered a coupon and a percentage off that they never sent.
Finally I told them I wanted my purchase refunded to my credit card. Unfortunately had to threaten I was going to file a complete against their company with the state attorney generals office and the Better Business Bureau.
Have you running in circles.
This is a great way to do business. Guess my next call is to the attorney generals office.
User's recommendation: Stay away far far away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Return
Company fixed the issue and I have been provided with apology. No one from your team called and I went back on site and instead of exchanging and buying more I just returned.
I never spoke to anyone. It's always a robot.
Very annoying! I want to return two panties. I've tried, and it's not working.
I would appreciate some help here.
Thank you
Stephanie
- No live customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
According to May at customer service, I have been charged $4.90/month since my only order that was returned to you in Jan 2024. You don't carry my size, why would I join your club?
Requesting a full refund of $4.99 since Jan of 2024. Do you understand this time? Didn't anyone think it was strange?
A quick refund is appreciated. Don't make me fight you over this error.
- Waiting to see how you handle this
- Poor communication
- Poor customer service
- Lack of communication
Preferred solution: Full refund
User's recommendation: Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problem getting refunded
Exchanged my bra. They said I already returned the bra.
Never been refunded.
Been trying for 3 hours to get a refund. The chat system is ridiculous too. I will never buy from this company.
Even this text is ridiculous; I have to type 100 words or more. ???¿???
- Material nice that is all i have
- Hard to get a refund
Preferred solution: Full refund
User's recommendation: Ridiculous trying to get a live customer representative
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Thank you for sharing your thoughts, Karen. If there's anything else that you need assistance with, please let us know.
Thanks for your feedback, Karen. We'll let our Team know about this, and for sure better fit will be available.
We are looking forward to having it in the future! If you need assistance, contact us via email, live chat, or social media inbox.
Thank you for taking the time to share your experience with us, Karen! If there's anything else that you need assistance with, please let us know.