Shapermint Reviews
17
ISSUES RESOLVED
2K
Company responses
2.1K
TOTAL REVIEWS
160K
CLAIMED LOSSES
45K
PAGE VIEWS
Shapermint Reviews
New Reviewer
To whom it may concern: I made a purchase on your site on 10/15. Ever since then, I have been charged 4.99 every month (11/16, 12/16, 1/16). I have contacted customer service multiple times and nothing has been resolved. I would like to request a refund of the money...
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9 comments
Shapermint
#2043422
My deepest apologies on this, Patricia. It seems like you've signed up to the Shapermint Membership Club in one of your orders without realizing it.
We'd be glad to cancel it & refund all the charges for you. Just send us your email through this messenger link please http://m.me/shapermint
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ID
Service
Shapermint Customer Care
Reason of review
Poor customer service
Loss
$8500
Preferred solution
Full refund
Size of item XL
The midriff part of the panty was too long, and rolled down. Tried to do a chat but the rep did not understand what I was talking about.
ID
Location
Clarksville, Tennessee
I can’t get through to company . I have not received my order
I have yet to receive my order and when I try to call. I have to write a book. They have my phone number and e-Mail no. . I get several e-mails a day to buy but no way to get in touch .
ID
Location
Antioch, Tennessee
New Reviewer
Ordered two items, olive and black leggings but need confirmation and when will ship?
Confirming email with eta went away and now it cant be located on my phone. Originally said after Dec. 1st but need specifics.
ID
Location
Los Angeles, California
New Reviewer
Wrong order
I ordered two camis for$34.99 as per your ad and I received the package today with two bras instead the camis. One in nude and one black. I ordered the two camis in large and in nude color. This is my second time ordering something from your co. but it came wrong. I have tried to contact you by phone with no luck, what should I do. Please answer me. Roxana Rodriguez 407-963-****
ID
Cons
- Contact us option is difficult
Preferred solution
Deliver product or service ordered
Not happy
My wife ordered something several weeks ago and we havnt seen anything yet and getting no responses from customer service...
ID
Location
Ponca City, Oklahoma
Loss
$60
Not able to speak to a human
Wanted to return and cancel club subscription! I tried to speak to a customer service representative, but all recordings, and you leave a message. They don't call you back, they email you.
ID
Location
Pompano Beach, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMissed package
My package has been delivered to Northampton US WHEREAS I live in Canada . So I havent received my package even tho I paid for it
1 comment
ID
Location
Edmonton, Alberta
New Reviewer
Can’t speak to a human
I am trying to reach your customer service dept and keep getting cutoff I am getting really frustrated! I need to speak to someone!
User's recommendation: Not to purchase.
1 comment
ID
Loss
$74
Preferred solution
Full refund
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Verified Reviewer New ReviewerMoney being deducted from my account
I have tried several times to request info as to why this company keeps deducting $ 4.99 from my account? This has been going on for at least 6 months or more. I request all my money to be refunded and stop taking g from my account.
2 comments
ID
Location
Canyon Country, California
They don’t want to let me return my bras they except me to get disgusted and just give them to goodwill, not a good business
I want to know how to send back my bras. I dont know a SM #. I have the package on my lap. They hang up on me. The return website doesnt work . You just dont want to give me a refund, bad business. I have had shingles soince October the 24th and I am really not able to handle this. Please help me
User's recommendation: Never buy from this company unless you have before and you know it will fit.
1 comment
ID
Location
Pierceton, Indiana
New Reviewer
My order is wrong
Good morning when I place my prefer it said I was entitled to a free high waist shaper panty because I opened a Black Friday. The icon that came up was for a mid waist. Can you please tell me why it changed.
1 comment
ID
Location
Virginia Beach, Virginia
Preferred solution
A phone call please
New Reviewer
I canceled my subscription
Hello,My name is Sonya Hernandez and I am unable to get my call answered. It just keeps looping a recording. I have already tried to cancel online and I'm still getting deductions from my account. Please call me back asap as I would like this issue resolved. Phone number is 480-522-****
1 comment
ID
Location
Phoenix, Arizona
Loss
$8
Preferred solution
I want my membership canceled
New Reviewer
My order is wrong
I only wanted 2 camis ......One white one black. But my order shows an extra black. Please change order. .have been trying Cancel if u cannot change.
1 comment
ID
Location
Irwin, Pennsylvania
Preferred solution
Correct order
New Reviewer
I need to cancel an item on my order
I want to cancel the 3rd item which was the last one I selected on my order. Please refund my account, thank you.
1 comment
ID
Location
Buffalo, New York
Preferred solution
I don't want to cancel the whole order I just want to cancel one item in the order
No product received, want refund.
I cancelled my order because I was able to receive needed product from another company faster. Shapermint told me that I couldnt cancel because it was in the process of shipping, but that I could return it when I received it. NOW, its delayed in shipping and so I cant return it for my $75+ refund and no idea when I should expect it. The automated assistant is crap when you have a problem like this. And I had to find their customers service phone number only to find they are closed on the weekend and already closed on Friday, eastern time. I hate dealing with this stuff. It just shouldnt be so difficult.
User's recommendation: Do not recommend.
1 comment
ID
Location
Sandy, Oregon
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Oh no! Sorry about what happened and this is definitely unintended, Shontavia.
Count on us! We've got your back and please be assured that you'll get what you paid for.
We'd love to turn things around and arrange another shipment. Drop us your order details here https://m.me/Shapermint?ref=w15979346 and we'll arrange the rest from there.