Shapermint
Shapermint Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has 1.9 star rating based on 2810 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Shapermint to a friend or colleague.
- Rating Distribution
Pros: No pros, I want my money back, May be the product will be good but didnt get it.
Cons: Poor customer service, No customer service, Cannot speak with a live person.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shapermint has 1.9 star rating based on 2810 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Shapermint to a friend or colleague.
- Rating Distribution
Pros: No pros, I want my money back, May be the product will be good but didnt get it.
Cons: Poor customer service, No customer service, Cannot speak with a live person.61% of users think that Shapermint should improve its Customer Service.
72% of users say that they won't use Shapermint in the future for similar services or products.Recent recommendations regarding this business are as follows: "Check you statements for changes you didn’t make!", "Tread lightly when using this company and read all fine print.", "Don't order from them!", "**HORRIBLE customer service. DO NOT BUY!**", "Let them know in bold letters about the monthly membership fee".
Most users ask Shapermint for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Shapermint Reviews
"The bras that I ordered and have been wearing are excellent actually the best I have probably ever had. They fit me very well and it’s hard to get a good fit."
Its a little hard, trying to get to talk to an actual person which is really annoying at times as Im sure youre quite aware of. I know you try to get things...
"I love Shapermint but.."
I've bought a few items from them (which I have loved) and somehow got signed up for its $4.99/month subscription service. I called to get it taken off (which...
Seattle, Washington
Dispute charges
They have not responded to my request to tell me why I am being charged! Need a phone number to contact Shapermint, even the chat doesnt respond 
User's recommendation: Check you statements for changes you didn’t make!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Every. Single. Form. Of Contact: JUST REFERS YOU TO ANOTHER AUTOMATED OR AI FORMAT OF ASSIST!! There is NO WAY TO REACH EVEN ONE LIVE PERSON AT FREAKING SHAPERMINT!! W. T. H.!?!?!!
No contact from Shapermint. I received a text response ONCE - a WEEK ago now - that said "we're sorry -blah, blah, blah-, someone will reach out to you within the next 24 hrs." it did not say whether via text message, email, or phone, but 24 hours came and went, and there was no response from Shapermint.
Part of what is most frustrating is that customers are basically sent on a wild goose chase going from the AI chat bought on the website, to the section where it says "contact us" and gives a phone number, but the phone number just has a recording that says we're sorry we don't have any staff that can help you go back to the website for 24/7 chat assistance....and it's JUST THE AI AGAIN!!
When click on the link that says "chat with a live representative" that does not work either! It's like they make it as difficult as possible to speak with a HOOMAN.
How is it that I can spend nearly $300 (three hundred dollars) with a company and can't reach even one representative to confirm something or even to ask a question that isn't answerable through the chat at all?!? And why, why do they have a 'customer service' phone number if the damned thing is only a recording telling you to go back to the website and AI assistant?!? There has got to be a live freaking human somewhere to speak to!
I am seriously, seriously going to be filing a fraud and charge dispute with my credit card company, or with Visa, because to leave me unable to have my concerns addressed so that I am able to have my return processed properly means I'm basically unable to return or exchange my items. This is scam-business-like behavior.
- Great selection of products and range of sizes
- Nice website
- Quality products & product information
- Sent wrong color
- No return bag or printed instructions for easy returns
- Unable to reach live representative at contact methods listed
Preferred solution: A REFUND FOR THE ITEMS THAT WERE INCORRECT IN FHE ORDER, and an EXCHANGE of the items that were the wrong size or color.
User's recommendation: Make sure you can get a hold of someone at a company FIRST, BEFORE PURCHASING ANYTHING
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Cloud, Florida
Sent wrong item
Watch out cause if they're outta stock on something in your order they have No Problem with Replacing it with Something Else so Watch Out for that!!!!
- Great bra
Preferred solution: Send me the shorts I Ordered!
User's recommendation: They are the hardest to deal with when they sent me the wrong item, so watch out cause they lie to you!!!!
We understand how concerning this is, Naysha, and we’re here to help. Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hackensack, New Jersey
This company has no way to verbally talk with a representative. Been trying to to contact someone from 6/10/25 regarding cancellation of membership. And still till this day no response from this comp.
A charge of $4.99 on my credit card card 6/10/25.. I never sign up for membership. Cancel membership ASAP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop I have not ordered but 1 time I not paying you all
OK, I never ordered these bras right here. I have already got some earlier from you all couple of months ago.
I did not come back and order anymore. I am a widow. I just lost my husband March 7 so I definitely havent ordered anything cause my money is short.
I love the bras but I cannot afford them so I need to send them back. Thank you.
- Send my money
- What ever
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Stop I have not ordered but 1 time I not paying you all
I ordered some bras earlier, but I have not ordered anymore so I dont understand where you all are sending me some old bras I have enough please take these back because I cant afford to pay for them. I just lost my husband March 7 and Im sorry I liked them. They are wonderful, but I cant afford to pay anymore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFriendly interaction, sad outcome
I've been wearing underwires my entire life. I finally decided to order a Shapermint bra due to raving reviews that their bras hold the girls in place.
I ordered according to their size guide and found the band to be a bit loose and not holding me in well. I emailed and was told to donate that bra to a women's shelter and they would mail me the size down. It appeared that my size was a between size on their chart. The smaller size band did fit well, but the cups were too small.
Again they had me donate and refunded me. They said to keep checking back because they are making changes all the time and may one day carry the size I need. I was upset about not getting a bra that fit but also happy that they had me donate the bras to women who may need one. The interaction and replies were quick and very friendly.
The bras themselves were of quality materials and the color options were nice. The price was good and I will surely be checking in occasionally.
- Great value
- Good company morals
- Excellent customer service
- You size may fall between sizes they offer
Preferred solution: Full resolution was kindly given
User's recommendation: If the bra doesn’t fit properly, don’t be afraid to contact them. They are happy to work with you until you are satisfied
Thank you for sharing your thoughts, Karen. If there's anything else that you need assistance with, please let us know.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled subscription, still being charged
Horrible, 100% do not recommend
I cancelled my subscription in March and am still being charged. I have been on the website, chatted with AI and an actual person and my issue is still not resolved.
I called the customer service number several times and cannot speak to an actual person.
This is very poor customer service. Not to mention the fact that you havent honored my cancelled subscription, charged my bank account but havent sent any product
- Poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Pissed customer service didn’t work any better than re-ordering a different size.
I never got through to customer service. I email or texted and I guess they are sending another bralet.
The only reason im assuming this is because I was sent an email saying that a package was on the way. I surely hope it’s not another small one.
My first order according to your stats was a small Bralet. I could barely get it over my head.
I was to to give it to someone that needed it and they would send a medium.
I got the second pkg, it was also a small. It still doesnt fit.
User's recommendation: Don’t go by their size suggestions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fall River, Massachusetts
Resolved: Return for a smaller size
Company fixed the issue and I have been provided with product replacement. Give them time to trspond.
Tried online return. Did not work.
All I want to do is exchange the 5 support camis for a smaller size. Navigation of the website is horrible. Chatting with someone is ridiculous. They just keep repeating the same thing.
Tried customer service and again pressing buttons, not talking with a real person.
Have yet to hear from someone. The product is nice, but too big.
User's recommendation: Customer service is horrible!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause 499 was taken out of my account without my authorization and without me being a subscriber
I did NOT authorize $4.99 to come out of my checking account for being a member of your organization. I need to be removed from your list of members immediately.
- Your product was great
- I was shocked when 499 came out of my checking account without authorization
Preferred solution: Full refund
User's recommendation: I never agreed to a subscription
Let us make things right for you, Diane. Our Shapermint Club is completely optional.
We only offer it in our checkout page in the form of its free shipping benefit along with its details and through email promotions. As long as you select the standard shipping during your checkout, then you won't be subscribed to it. If you’d like to cancel, you can do so anytime under My Account > Manage Memberships.
Also, we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waxhaw, North Carolina
VERY UPSET!! CANNOT REACH A LIVE PERSON
I ordered a garment from Shapermint once, and now I am being charged $4.99 weekly for a subscription I did not agree to. I have tried calling their customer service but have been unable to reach anyone.
They provide a link to manage or cancel your subscription, but it doesn't work; I get a "failed" error message. This is extremely frustrating and reflects poorly on the customer service. Additionally, I find their garments to be of subpar quality.
My next step is to report this issue to the Better Business Bureau (BBB) and my bank for fraud. This is ridiculous!
User's recommendation: DO NOT BUY FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I ordered a Shawa from you and its too big. Id like to order a smaller size.
However, the order did not come with an order number or nothing. I assume the pictures I sent is on the bag, but I dont know where to send it back to.
- I love shapeware
- I have nothing bad to say about the product
Preferred solution: Full refund
We got you, Patty. You can easily exchange the shapewear that is too big for a better fit within 60 days for free! Please drop us a DM, chat, or email and we'll process this for you swiftly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong bras
I love their bras. But after my first order, I did not receive the same bra as advertised.
I exchanged it.
Still the wrong bra. I have tried to speak to a real live person, with no success.
- Great fitting bras
- Poor customer service
Preferred solution: The correct bras.
User's recommendation: Don’t even try to contact the company, and expect your problem to even be heard
We are sorry for the wrong bra that you received, we’re here to help. Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Van Nuys, California
Horrible customer service
Their customer service is awful. Returns are terrible.
I will be contacting my bank to my issue resolved. I will never order from this company again.
Have tried for 4 days to speak to a live person and dispute two charges for 1 order. Their chat bot is annoying and doesnt get me where I want to go.
Ive been waiting more than 72 hours for any kind of communication thats supposed to be within 24 hours. I never received a confirmation email about my order, but they certainly took my $$$.
They Absolutely have the WORST Customer Service EVER!!!! It's not hard to help someone and give them the right product they ordered!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: If there was a 0 that is the rating! Never received my order and continue to get monthly charge for nothing!!!
Company fixed the issue and I have been provided with apology. Partial refund and product replacement
I went to the same place I have been emailing and calling and nothing! Now, I have been debited a second charge of $4.99 to my account and I have no idea why. In order to stop you from continuing to charge my account, I have to cancel my card and get a new one! What a scam and rip off!
I thought this was a reputable company, but you are not! I am going to comment on every social media platform where you advertise until someone calls me, or until you debit my card for every single charge you have taken from my account! I have never received my order!
Here is my order number and order date. If you have an ounce of integrity or ethics in your company, you will refund me everything!
Order #SM662****-TR
Placed on 09/29/24
Contact me at jdickleman@***.com
image0.jpeg
- Does not ship product
- No live person to talk to
Preferred solution: Full refund
User's recommendation: Don’t buy from Shapermint
I'm trying to cancel my membership. No one available to take calls, although they claim to have 24/7 customer service.
I have many memberships, I get an email monthly before I get charged. Shapermint doesn't do that...they just keep taking the membership fee...no easy way to cancel.
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Let us make things right for you, Mia. We understand how concerning this is, and we’re here to help.
Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.