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Shapermint

Shapermint

shapermint.com
What is your customer experience with Shapermint?

Shapermint Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shapermint has 1.9 star rating based on 2753 customer reviews. Consumers are mostly dissatisfied.

  • 11% of users would likely recommend Shapermint to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, I want my money back, May be the product will be good but didnt get it.
    Cons: Poor customer service, No customer service, Cannot speak with a live person.

View full overview ›

Media from reviews

Shapermint - Pissed customer service didn’t work any better than re-ordering a different...
Shapermint - Canceled membershipShapermint - Friendly interaction, sad outcomeShapermint - Friendly interaction, sad outcome - Image 2Shapermint - Friendly interaction, sad outcome - Image 3Shapermint - Because 499 was taken out of my account without my authorization and without...Shapermint - Return
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Top Shapermint Reviews

Positive Review

"My email was put in wrong the right email is bakersylvia2@***.com"

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I didn't talk to anyone about the issue, so please give me a call back so I can get this issue resolved.

Critical Review

"Still waiting for info regarding my returns"

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You tried to charge me $1 refundable to talk with a live agent. That is a scam. The last time I was asked to do that, with the same company, they tried to...

Show reviews that mention
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Anonymous
map-marker Lincoln City, Oregon

Trying to call somebody to talk to and your system is ridiculous. I will never ever recommend anybody to buy your products.

Trying to reach somebody to talk to and youre stupid system doesnt allow you to talk to somebody. Its absolutely ridiculous.

View full review

User's recommendation: If you’re unhappy about a product that doesn’t fit or you don’t like it, don’t even try to get a refund they do not answer phone calls they just drive you crazy

Karen B Vdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Friendly interaction, sad outcome

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Shapermint - Friendly interaction, sad outcome
Shapermint - Friendly interaction, sad outcome - Image 2
Shapermint - Friendly interaction, sad outcome - Image 3

I've been wearing underwires my entire life. I finally decided to order a Shapermint bra due to raving reviews that their bras hold the girls in place.

I ordered according to their size guide and found the band to be a bit loose and not holding me in well. I emailed and was told to donate that bra to a women's shelter and they would mail me the size down. It appeared that my size was a between size on their chart. The smaller size band did fit well, but the cups were too small.

Again they had me donate and refunded me. They said to keep checking back because they are making changes all the time and may one day carry the size I need. I was upset about not getting a bra that fit but also happy that they had me donate the bras to women who may need one. The interaction and replies were quick and very friendly.

The bras themselves were of quality materials and the color options were nice. The price was good and I will surely be checking in occasionally.

View full review
Pros:
  • Excellent customer service
  • Quality product
  • Great value
Cons:
  • You size may fall between sizes they offer

Preferred solution: Full resolution was kindly given

User's recommendation: If the bra doesn’t fit properly, don’t be afraid to contact them. They are happy to work with you until you are satisfied

3 comments
Shapermint

Thank you for sharing your thoughts, Karen. If there's anything else that you need assistance with, please let us know.

Shapermint

Thanks for your feedback, Karen. We'll let our Team know about this, and for sure better fit will be available.

We are looking forward to having it in the future! If you need assistance, contact us via email, live chat, or social media inbox.

Shapermint

Thank you for taking the time to share your experience with us, Karen! If there's anything else that you need assistance with, please let us know.

View more comments (2)
Dashiell Wrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Pissed customer service didn’t work any better than re-ordering a different size.

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Shapermint - Pissed customer service didn’t work any better than re-ordering a different...
Updated by user May 05, 2025

I never got through to customer service. I email or texted and I guess they are sending another bralet.

The only reason im assuming this is because I was sent an email saying that a package was on the way. I surely hope it’s not another small one.

Original review May 04, 2025

My first order according to your stats was a small Bralet. I could barely get it over my head.

I was to to give it to someone that needed it and they would send a medium.

I got the second pkg, it was also a small. It still doesnt fit.

View full review

User's recommendation: Don’t go by their size suggestions.

Cheryl G Uml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because 499 was taken out of my account without my authorization and without me being a subscriber

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Shapermint - Because 499 was taken out of my account without my authorization and without...

I did NOT authorize $4.99 to come out of my checking account for being a member of your organization. I need to be removed from your list of members immediately.

View full review
Loss:
$499
Pros:
  • Your product was great
Cons:
  • I was shocked when 499 came out of my checking account without authorization

Preferred solution: Full refund

User's recommendation: I never agreed to a subscription

2 comments
Shapermint

Let us make things right for you, Diane. Our Shapermint Club is completely optional.

We only offer it in our checkout page in the form of its free shipping benefit along with its details and through email promotions. As long as you select the standard shipping during your checkout, then you won't be subscribed to it. If you’d like to cancel, you can do so anytime under My Account > Manage Memberships.

Also, we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Guest
reply icon Replying to comment of Shapermint

That’s a lie. You cannot opt out once they’ve charged your card.

They will continue and you can’t get through to a customer service person to work with. They give you the website and disconnect you.

View more comments (1)
Patty D Zan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

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Shapermint - Return
Shapermint - Return - Image 2

I ordered a Shawa from you and its too big. Id like to order a smaller size.

However, the order did not come with an order number or nothing. I assume the pictures I sent is on the bag, but I dont know where to send it back to.

View full review
Pros:
  • I love shapeware
Cons:
  • I have nothing bad to say about the product

Preferred solution: Full refund

1 comment
Shapermint

We got you, Patty. You can easily exchange the shapewear that is too big for a better fit within 60 days for free! Please drop us a DM, chat, or email and we'll process this for you swiftly.

MaryLou I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong bras

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Shapermint - Wrong bras
Shapermint - Wrong bras - Image 2
Shapermint - Wrong bras - Image 3

I love their bras. But after my first order, I did not receive the same bra as advertised.

I exchanged it.

Still the wrong bra. I have tried to speak to a real live person, with no success.

View full review
Pros:
  • Great fitting bras
Cons:
  • Poor customer service

Preferred solution: The correct bras.

User's recommendation: Don’t even try to contact the company, and expect your problem to even be heard

1 comment
Shapermint

We are sorry for the wrong bra that you received, we’re here to help. Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Resolved
Julie D Wcr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: If there was a 0 that is the rating! Never received my order and continue to get monthly charge for nothing!!!

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Shapermint - If there was a 0 that is the rating! Never received my order and continue to...
Contains 1 confidential file for company representatives
Updated by user Dec 08, 2024

Company fixed the issue and I have been provided with apology. Partial refund and product replacement

Original review Nov 29, 2024
Nice! You've asked me to provide the information to help me, but didn't give me a phone number or email address to do so.

I went to the same place I have been emailing and calling and nothing! Now, I have been debited a second charge of $4.99 to my account and I have no idea why. In order to stop you from continuing to charge my account, I have to cancel my card and get a new one! What a scam and rip off!

I thought this was a reputable company, but you are not! I am going to comment on every social media platform where you advertise until someone calls me, or until you debit my card for every single charge you have taken from my account! I have never received my order!

Here is my order number and order date. If you have an ounce of integrity or ethics in your company, you will refund me everything!
Order #SM662****-TR
Placed on 09/29/24
Contact me at jdickleman@***.com
image0.jpeg
View full review
Loss:
$46
Cons:
  • Does not ship product
  • No live person to talk to

Preferred solution: Full refund

User's recommendation: Don’t buy from Shapermint

3 comments
Tanush Htg

I'm trying to cancel my membership. No one available to take calls, although they claim to have 24/7 customer service.

I have many memberships, I get an email monthly before I get charged. Shapermint doesn't do that...they just keep taking the membership fee...no easy way to cancel.

Shapermint
reply icon Replying to comment of Tanush Htg

We’re really sorry to hear about the trouble you’ve been facing, Tanush. This is not the experience we want for our customers, and we truly understand your concerns.

Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Shapermint

We sincerely apologize for the frustration you're experiencing, Julie. This is not the experience we want for our customers, and we truly understand your concerns.

Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

View more comments (2)
Jennifer C Uza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not received / terrible customer service

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Shapermint - Order not received / terrible customer service
Shapermint - Order not received / terrible customer service - Image 2

I placed an order about 3 weeks ago and, according to tracking info, it hasn't even shipped. It should have been received in 4-8 days.

I reached out to customer service for a status update and was sent an autoreply telling me how to track my order. I replied back as per instructions and received another autoreply, then another. I am firmly convinced at this point that they don't even have a customer service department.

I just want a refund now - I feel like I've been ripped off, but from what I've read here it sounds like that's going to be nearly impossible too. I wish I had found this site and read the reviews before placing my order.

View full review
Loss:
$102
Pros:
  • Clothing looked nice
Cons:
  • Horrible customer service
  • Orders not fulfilled
  • Refunds not processed and refunded

Preferred solution: Full refund

User's recommendation: Don't waste your time and money

1 comment
Shapermint

Thanks for bringing this to our attention, Jennifer. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.

Patty D Zan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

Shapermint - Return
Shapermint - Return - Image 2

I ordered Shapeware from you and I have no information on how to return it and I need information on it. It did not come with an order number just a number TRUCB91400.

View full review

Preferred solution: Full refund

Julia S Yiu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received something I didn’t order

Shapermint - Received something I didn’t order

I received a white bra I didn't order. I ordered a black cami, a brown cami, and a black strapless bra.

I canceled the 2 pop-ups that came up.

I ordered by mistake; those are the ones I wanted. Canceled my order; nowhere was there a white bra in that order.

View full review
Pros:
  • I love their product

User's recommendation: Yes I would I love the bra I just want this mix up fixed

Ellen G Umz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund not received

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Shapermint - Refund not received

I received an email saying that a refund had been issued. I have not received it yet. It has been two weeks.

View full review
Loss:
$33
Pros:
  • Nice bras
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Customer service sucks

1 comment
Shapermint

Thanks for bringing this to our attention, Ellen. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.

Wilmot Pyr
map-marker Muskegon, Michigan

Canceled membership

Shapermint - Canceled membership

I canceled membership March 24 and was charged $4.99 for April. Ive already paid for this without using it long enough.

View full review
Resolved
Manoah Pnv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverdale Park, Maryland

Resolved: Sent wrong item

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Updated by user Apr 26, 2025

Company fixed the issue and I have been provided with apology. After emailing back a forth for multiple times, needed to send order number and a picture of what I received but not what I ordered, was offered a coupon and a percentage off that they never sent.

Finally I told them I wanted my purchase refunded to my credit card. Unfortunately had to threaten I was going to file a complete against their company with the state attorney generals office and the Better Business Bureau.

Original review Apr 10, 2025
Received a black bra I had ordered two white bras.i have tried completing a return and I just received this today April 10 it is telling me they will not take a return after 60 days. You absolutely can not speak with anyone.

Have you running in circles.

This is a great way to do business. Guess my next call is to the attorney generals office.
View full review

User's recommendation: Stay away far far away!

1 comment
Shapermint

We’re really sorry to hear about the trouble you’ve been facing, Manoah. This is not the experience we want for our customers, and we truly understand your concerns.

Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Resolved
Stephanie R Fhs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Return

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Updated by user May 03, 2025

Company fixed the issue and I have been provided with apology. No one from your team called and I went back on site and instead of exchanging and buying more I just returned.

Original review Apr 18, 2025

I never spoke to anyone. It's always a robot.

Very annoying! I want to return two panties. I've tried, and it's not working.

I would appreciate some help here.

Thank you

Stephanie

View full review
Cons:
  • No live customer service

Preferred solution: Full refund

1 comment
Shapermint

Hi, Stephanie. We understand this situation can be frustrating, and we’re here to help.

Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Traci M Vag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Shapermint - Refund
Shapermint - Refund - Image 2

According to May at customer service, I have been charged $4.90/month since my only order that was returned to you in Jan 2024. You don't carry my size, why would I join your club?

Requesting a full refund of $4.99 since Jan of 2024. Do you understand this time? Didn't anyone think it was strange?

A quick refund is appreciated. Don't make me fight you over this error.

View full review
Loss:
$7500
Pros:
  • Waiting to see how you handle this
Cons:
  • Poor communication
  • Poor customer service
  • Lack of communication

Preferred solution: Full refund

User's recommendation: Buyer beware

1 comment
Shapermint

Thanks for bringing this to our attention, Traci. Let's have your membership concern sorted. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.

Resolved
Sherry H Lxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Problem getting refunded

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Exchanged my bra. They said I already returned the bra.

Never been refunded.

Been trying for 3 hours to get a refund. The chat system is ridiculous too. I will never buy from this company.

Even this text is ridiculous; I have to type 100 words or more. ???¿???

View full review
Loss:
$2999
Pros:
  • Material nice that is all i have
Cons:
  • Hard to get a refund

Preferred solution: Full refund

User's recommendation: Ridiculous trying to get a live customer representative

1 comment
Shapermint

Sherry, we’re truly sorry this wasn’t the experience you deserved. We’re here to make things right.

Please reach out via chat, email, or DM, and our team will personally handle your request immediately. We appreciate your patience.

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