Shapermint Reviews

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New Reviewer

1.3
Shapermint - I don’t recommend it
Shapermint - I don’t recommend it
Shapermint - I don’t recommend it
Shapermint - I don’t recommend it
To whom it may concern: I made a purchase on your site on 10/15. Ever since then, I have been charged 4.99 every month (11/16, 12/16, 1/16). I have contacted customer service multiple times and nothing has been resolved. I would like to request a refund of the money...
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7 comments
#2027720

So sorry to hear about this, Patricia. The charge might be for the club membership fee.

This club membership gives you access to different benefits, such as free priority shipping, priority support, access to exclusive content, exclusive community, and a variety of Shapermint exclusive deals. Should you wish to cancel this, please send us a message with your email address here: http://m.me/shapermint, so we can process it and refund the charges too.

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ID
#1763851 Review #1763851 is a subjective opinion of poster.
Service
Shapermint Customer Care
Reason of review
Poor customer service
Loss
$8500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Customer service

1.0
Problems with returning an order. Don't have order number. Contact bblonde049@***.com, linda hammer, 34 princeton ave depew ny 14043

User's recommendation: Need return label.

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ID
#2729388 Review #2729388 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Angry

1.2
This company is a nightmare.. I never relieved the product tracking says they have the wrong address. My order confirm has correct address Have tried repeatedly to resolve.
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#2728661 Review #2728661 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund
New Reviewer

Product never recieved

2.8
I returned 3 items from my original purchase. I asked for those 3 items to be replaced. I only received 1iteam back, and I was not refunded for the other 2 items that I returned. Please refund the 2 items I returned.

User's recommendation: better custermer service department.

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1 comment
#2041284

We'll help you get the refund, Rochel. We're sorry that it took so long for us to process it.

We'll check what happened.

Please provide us with your order details through this link. http://m.me/shapermint

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ID
#2727268 Review #2727268 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I need the return address

I to return items back i want my money is there a problem you guy send me address to return items back
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1 comment
#2041283

We offer hassle-free exchange and return process, Jamesyn. That should be easy when you to this link.

https://returns-exchanges.shapermint.com/#/ Just enter your order number and zip code to get started.

If you need further help, please DM us through this link. http://m.me/shapermint

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ID
#2726248 Review #2726248 is a subjective opinion of poster.
Cons
  • Returns are difficult
Loss
$22
Preferred solution
Full refund

Order

1.0
I placed an order on something and the order is meant for a small child not an adult. I asked for a 2xl to 3xl and that is not what i received. What can i do, considering I waited over 5 months to get my order
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1 comment
#2041282

Sorry if you haven't received the correct size. We know it's been months but we'd like to take the chance to make it up to you.

Please share your order details through this link so we can straighten this out. http://m.me/shapermint

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#2725999 Review #2725999 is a subjective opinion of poster.
Location
Toronto, Ontario

My order

I have tried to get a hold of someone one within the shapermint company but NO RESPOND to check my order and the receipt . I am not sure if I got all of my order .
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1 comment
#2041281

We're sorry if you haven't received any updates yet. We're experiencing issues sending email notification, but we are already working on it.

Please share your email address and the exact name on the order through this link, so we can better assist you. http://m.me/shapermint

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#2724974 Review #2724974 is a subjective opinion of poster.
Location
Merrillville, Indiana
New Reviewer

I haven't received my Refund!!!

1.0
I didn't receive my refunds. This was the worst experience ever. I ordered 3 items, took forever and I inquired about my order. I was told one of my items would be refunded on July7th because they were out of that item. This has not been done. Then I received 1 pair of black leggings and I ordered 2 pair. The navy leggings never came. I again talked to someone or bot about the navy leggings and she said she would get them out to me as soon as possible. I then see they were also refunded. Again, this gas not been refunded. Please refund my items.
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1 comment
#2041280

So sorry if you haven't received the refund yet, Johnny. We'll make sure to process it right away and you should expect that within 5-10 business days.

We just need your order details through this link. http://m.me/shapermint

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#2724284 Review #2724284 is a subjective opinion of poster.
Pros
  • I need my money back
  • Order no received
Loss
$55
Preferred solution
Full refund
New Reviewer

1.0
I returned a purchase and still have not received a refund its been over a month. I did everything as directed. Dont bother calling their 800 number because it just loops and then hangs up on you and sends you a text message and tells you to chat with them with their...
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2 comments
#2041279

We're so sorry that we missed to attend your phone call, Roseann. For now, we are unable to answer calls, but we'll work on that in the future.

Allow us to sort this out and help you get the refund. Sorry if you haven't received the package. Due to global shipping issues, there has been delay with the delivery.

Please share your order details through this link, so we can straighten this out. http://m.me/shapermint

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#2724238 Review #2724238 is a subjective opinion of poster.
Loss
$56
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.3
Can't get into my account, finally found a phone number and you get a recorded answer stating "You are important to us". After about a minute and a half the call drops User's recommendation: Don't waste your money!!!!!!
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2 comments
#2041277

Sorry the call dropped, Sueann. However, we no longer have the option to entertain phone calls for now.

We'd love to turn this around. Let us help you and let's discuss your concern via FB Messenger.

Here's where you can reach us. http://m.me/shapermint

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#2723879 Review #2723879 is a subjective opinion of poster.
Preferred solution
Full refund

Unable to make return

1.0
Still can't get several items returned. No one answers the phone number. The greeting comes on and then says "call ended". I'm livid. AngryAngryAngry
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1 comment
#2040792

This isn't how we want to leave you. Let's process your returns and get this fixed. Just drop us a message on this link https://m.me/Shapermint?ref=w15260442.

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ID
#2723661 Review #2723661 is a subjective opinion of poster.
Location
Canton, Ohio

Got the wrong order I ordered July 2 for 5 pull over bras. I can send the other order back but please let’s get this order straightened up.

I ordered from this company July 2 and received a order July 10. But it was the wrong order someone elses I guess. I Order 5 bras I spent $75.99. The order that I got I can send back. I dont have a problem with that I just want the bras That I ordered. Please help me!!! This is what I ordered 1-3X Brown pull over 1-2X black pull over 3- 2X nude . If I have to I can send you pictures of what you did send me. My name is Ann Hayes 1129 Johnstown Rd.Apt1C Elizabethtown Ky 42701 Elizabethtown
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1 comment
#2040791

Sorry that happened to your order. We're eager to make this right and send you a replacement.

Please drop us your order details here so we can get started. https://m.me/Shapermint?ref=w15260442

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0 0
ID
#2722398 Review #2722398 is a subjective opinion of poster.
Location
Vine Grove, Kentucky

Company can not be contacted

Ive been trying to contact shapermint company and no way to contact them and Im getting the round around

User's recommendation: Not a good company.

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1 comment
#2040790

We hear you're eager to reach us. We'd love to chat with you and do our best to help you out. Send us a message on this link https://m.me/Shapermint?ref=w15260442.

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#2722249 Review #2722249 is a subjective opinion of poster.
Location
Imperial Beach, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Received wrong size

I ordered a 3x scoop neck cami, it arrived today in a size small. Your return hurdles are ridiculous. This has happened once before. I guess I will give it to someone much smaller than myself and be done with Shapermint. Very disappointed.
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1 comment
#2040349

We're sorry to hear you've got an incorrect size, Judy. Give us a chance to make this right.

We'll send you a replacement. To start, just drop your order details here https://m.me/Shapermint?ref=w15260442.

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0 0
ID
#2721579 Review #2721579 is a subjective opinion of poster.
Pros
  • When you can get a hold to them they will make it right
  • Large variety of shapewear products
Preferred solution
Deliver product or service ordered

Was sent wrong item

1.9
No response from this company. I ordered a bra an d was sent 5 pair of shorts and 2 camisoles. I called their phone number but kept getting cut off and never talked to anyone.

User's recommendation: Don't expect to get what you order.

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1 comment
#2040350

We can only imagine your frustration. So sorry this happened.

Allow us to make this right.

Send us over your order details here https://m.me/Shapermint?ref=w15260442. Chat soon!

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0 0
ID
#2721481 Review #2721481 is a subjective opinion of poster.
Location
Redmond, Washington
New Reviewer

Stop taking my money

Stop taking my money stop stealing people money stop stop stopstop. Stop stop stop stop stop stop stop

User's recommendation: Helll no no no no no non o"””””””””"””!!!!!!!??????????,,,,,….’mmmmmmmnmnnnmmmmmmmmmmmmmmmmmmm.

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1 comment
#2040353

This isn't the experience we'd want for you, Malene. We'd love to know more about your comment.

Please send us a message on this link https://m.me/Shapermint?ref=w15260442. We'll get this sorted out.

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0 0
ID
#2720454 Review #2720454 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

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