Shapermint Reviews

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Shapermint - I don’t recommend it
Shapermint - I don’t recommend it
Shapermint - I don’t recommend it
Shapermint - I don’t recommend it
To whom it may concern: I made a purchase on your site on 10/15. Ever since then, I have been charged 4.99 every month (11/16, 12/16, 1/16). I have contacted customer service multiple times and nothing has been resolved. I would like to request a refund of the money...
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9 comments
#2043422

My deepest apologies on this, Patricia. It seems like you've signed up to the Shapermint Membership Club in one of your orders without realizing it.

We'd be glad to cancel it & refund all the charges for you. Just send us your email through this messenger link please http://m.me/shapermint

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ID
#1763851 Review #1763851 is a subjective opinion of poster.
Service
Shapermint Customer Care
Reason of review
Poor customer service
Loss
$8500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return problems

Very disappointed with the product and dont even try calling for the return that they never refund you!! Better off buying a bra from Walmart!
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ID
#2972542 Review #2972542 is a subjective opinion of poster.
Pros
  • Cons
Cons
  • Everything about this company
  • Very poor quality of bra
Loss
$120
Preferred solution
Full refund

Bad service

I ordered three bras and was only sent two. I have tried and tried to get my other bra but have not had any luck. Do you people not believe in letting me speak to a real live person to get this matter resolved
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ID
#2972260 Review #2972260 is a subjective opinion of poster.
Loss
$25
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong items received

I spent over $70 on two pair of leggings and I received two camisoles. There's nothing else to say. I want this rectified immediately.
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2 comments
#2077848

Oh my! Sorry about the mix-up on your order, Charnetta.

This is truly unintended.

We got you on this and let us arrange another shipment for you to turn things around. Kindly send us your order details here: https://m.me/Shapermint?ref=w15979346 and we'll sort the rest.

#2077843

Really sorry about the mix-up, Charnetta. We'll make sure to have this fixed real quick, and you will get what you have paid for. To get started, please send your order info here: https://m.me/Shapermint?ref=w15260442

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ID
#2970479 Review #2970479 is a subjective opinion of poster.
Cons
  • Missing items in shipment and late shipments
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Return

Im trying to send back a product that was sent to me by mistake. They solved the problem and sent me the correct order. All I want is a return label for the wrong product and a refund

User's recommendation: I love the bras. I just want to return a product that was sent to me.

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1 comment
#2077681

My deepest apologies for the wrong items sent yo you, Diane. You won't need to return them & just keep them or donate them to charity.

As long as you've already got the right items received on the new shipment, then all is well. Should you need further assistance, please reach us out thru this messenger link https://m.me/Shapermint?ref=w15260442

ID
#2970176 Review #2970176 is a subjective opinion of poster.
Pros
  • Wonderful product
  • Great prices and deals
  • Will get it to you
Preferred solution
Full refund

Shipping

Unfortunately no one ever answers the phone so Iguessiwillbebackto update this review. So far no good.

User's recommendation: I wouldn't. Simply because customer service seems terrible.

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1 comment
#2077683

My apologies for the difficulties in reaching us. You may reach us quickest through this messenger link https://m.me/Shapermint?ref=w15260442 Should you need help with your order, please message us your order number or email please.

ID
#2970141 Review #2970141 is a subjective opinion of poster.
Location
Frankfort, Kentucky
New Reviewer

Need to speak to representative

I need to verify the address my package was sent to when I ordered initially please I need to resolve this issue immediately with my local post office
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1 comment
#2077646

We'd be glad to verify the shipping address on your order, Monica. Please send us your order number, email & shipping address through this link https://m.me/Shapermint?ref=w15260378 & we'll confirm this for you.

ID
#2969719 Review #2969719 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund

I have been charged $4.99 a month

I have a reoccurring charge of $4.99 and I have yet to speak to someone about this. I called and the automated message cycles continuously and the disconnects...frustrating.
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1 comment
#2077645

My deepest apologies for the difficulty in reaching us. This charge may possibly be the Shapermint Club Subscription on one of your orders, though we'd like to confirm this for you. Please message us your email or order number thru http://m.me/shapermint & sort this right away.

ID
#2969196 Review #2969196 is a subjective opinion of poster.
Loss
$15
Preferred solution
Full refund
New Reviewer

Poorly fitted bralettes i Received6 times

First I tried a small because that is what my size is. I am a 34B. They were so small that I could not get into them. Next I tried a medium. Still too small but they did fit my daughter who is a 32 a. Next I tried the large. Still too tight for me and the straps are too short. I have absolutely no problem with the regular bras. I started a whole new order and ordered an extra large. Im hoping that fits. I just dont get the sizing of these for These bralettes. Can you explain?

User's recommendation: Bralettes. Buy at least 3 sizes bigger.

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1 comment
#2076961

Sorry that the style you got didn't give you the perfect fit, Elyse. Our 100% Fit Guarantee and FREE exchanges got you covered.

Perhaps a different style will make a difference.

Let us turn things around and we'd love to fix this. Send us your order details here: http://m.me/shapermint and we'll sort the rest.

ID
#2965829 Review #2965829 is a subjective opinion of poster.
Pros
  • Comfortable products when they fit
Cons
  • Kept sending wrong size
Loss
$40
Preferred solution
Explanation. I want to understand why this happens.
New Reviewer

Package not delivered

The problem still has not been fixed, I want a refund.i will never order from her again. Y'all have horrible customer service.
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1 comment
#2076771

So sorry to hear this, Alainna. We're eager to get this sorted out.

Please connect with us here https://m.me/Shapermint?ref=w15979346 so we can better assist you. We'll keep our eyes peeled for your message.

ID
#2964836 Review #2964836 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund

Sent wrong items

I STILL haven't received my one piece bathing suit that I ordered and paid for in June. It is now October and too cold to even swim! The have told me 3 times that it was out of stock yet you can go on their website right now and order it. If it's out of stock why are they still selling it?

User's recommendation: order over the phone and specially ask them to check to make sure the item is in stock.

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1 comment
#2076732

So sorry to hear this has been your experience. We're eager to get this sorted out and make it up to you.

Please chat with our team here https://m.me/Shapermint?ref=w15979346. We hope to hear from you soon!

ID
#2964473 Review #2964473 is a subjective opinion of poster.
Location
Atlanta, Georgia

Monthly charge that I am not aware of

I have not been able to reach them. Still don't know what the monthly charge is for. So I called my bank.
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1 comment
#2076726

We’d love to talk to you over the phone but phone lines aren’t available right now. Don't worry, you can connect with our team on this link https://m.me/Shapermint?ref=w15979346. We're here to help.

ID
#2963911 Review #2963911 is a subjective opinion of poster.
Cons
  • Could not get a-hold of anyone

Calling regarding my order

Free gift of thighs weren't included in my order. Order stated free thighs with order. 3 items I ordered were delivered but no free gift. Please explain Thank you.
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1 comment
#2076272

Oh my! Sorry that you didn't get your FREE tights.

Give us a chance to make this right and cheer you up. Send us your order details here http://m.me/shapermint and we'll turn things around for you.

ID
#2961828 Review #2961828 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Accidentally pressed 2 for 24.99 and didn’t realise it was US dollars. It’s just too expensive for me and need money for bills

Please return money money on special That I just ordered now 2 for $24.99. It was a mistake . Was paid with pay pal

User's recommendation: Make sure you press the right button.

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1 comment
#2076065

Hi, Janette! We'd love to help you out.

To better assist you on this, please connect with our team on this link http://m.me/shapermint. Talk soon!

ID
#2961207 Review #2961207 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Terrible customer service

I ordered a 3xl camisole and received a small. I had to send item back at my expense and after an additional 60 days, I am still waiting with no way to get through to a real perso

User's recommendation: Don't do business with these people.

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1 comment
#2076070

We're sorry to hear that this has been your experience with us, Melinda. We're eager to make this right and turn it around.

Please chat with our team here https://m.me/Shapermint?ref=w15260442. We'd like to make it up to you.

ID
#2960990 Review #2960990 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Terrible experience
Loss
$30
Preferred solution
Full refund

Return label

I ordered 2 bras from them and I never received them but I did get 4 items I didn't order 2 pair of some leggings and 2 pair of shaper panties. I phoned them at the number listed for customer service and no answers. So I chatted with them and they sent me a return label to return the wrong items but charged me a return fee for stuff I didn't order. I ever reordered my bras. This is not good customer service if you ask me
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1 comment
#2075505

We're sorry to hear your experience with us is less than stellar. We'd love to make it up to you.

Phone lines aren’t available at this time but you can connect with us here https://m.me/Shapermint?ref=w15260442. Talk soon!

ID
#2957829 Review #2957829 is a subjective opinion of poster.
Location
Beaumont, Texas

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