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This week the number of Shapermint customer service requests is much higher than usual.
Shapermint

Shapermint

shapermint.com
What is your customer experience with Shapermint?

Shapermint Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shapermint has 1.9 star rating based on 2698 customer reviews. Consumers are mostly dissatisfied.

  • 12% of users would likely recommend Shapermint to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, I want my money back, May be the product will be good but didnt get it.
    Cons: Poor customer service, No customer service, Cannot speak with a live person.

View full overview ›

Media from reviews

Shapermint - Friendly interaction, sad outcome
Shapermint - Friendly interaction, sad outcome - Image 2Shapermint - Friendly interaction, sad outcome - Image 3Shapermint - Because 499 was taken out of my account without my authorization and without...Shapermint - ReturnShapermint - Return - Image 2Shapermint - Return
View all media ›

What Users Say About Shapermint?

40%

of Users warn about lack of customer service.

Don’t bother calling customer service. There are no live agents.

Don’t order from this company. Zero customer service.

35%

of Users complain about hidden charges and subscriptions.

Be careful you are not signed up for a subscription or they will charge you without your permission monthly $4.99!

Get ready for a $4.99 debit off your debit or credit card without being notified about it!!!

25%

of Users recommend caution when ordering due to product issues and return difficulties.

Sizes are way small. The band is very thin and straps are short.

Returning items has been very frustrating n so far, after 3 or 4 attempts, no luck.

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Monica H Gmz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They over charged me

Y'all charged something on my account that I didn't order, and I would like to have my money back, please, because I only ordered one item.

View full review
Loss:
$48
Pros:
  • Nonr

Preferred solution: Full refund

Karen B Vdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Friendly interaction, sad outcome

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Shapermint - Friendly interaction, sad outcome
Shapermint - Friendly interaction, sad outcome - Image 2
Shapermint - Friendly interaction, sad outcome - Image 3

I've been wearing underwires my entire life. I finally decided to order a Shapermint bra due to raving reviews that their bras hold the girls in place.

I ordered according to their size guide and found the band to be a bit loose and not holding me in well. I emailed and was told to donate that bra to a women's shelter and they would mail me the size down. It appeared that my size was a between size on their chart. The smaller size band did fit well, but the cups were too small.

Again they had me donate and refunded me. They said to keep checking back because they are making changes all the time and may one day carry the size I need. I was upset about not getting a bra that fit but also happy that they had me donate the bras to women who may need one. The interaction and replies were quick and very friendly.

The bras themselves were of quality materials and the color options were nice. The price was good and I will surely be checking in occasionally.

View full review
Pros:
  • Great value
  • Quality product
  • Good company morals
Cons:
  • You size may fall between sizes they offer

Preferred solution: Full resolution was kindly given

User's recommendation: If the bra doesn’t fit properly, don’t be afraid to contact them. They are happy to work with you until you are satisfied

Cheryl G Uml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because 499 was taken out of my account without my authorization and without me being a subscriber

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Shapermint - Because 499 was taken out of my account without my authorization and without...

I did NOT authorize $4.99 to come out of my checking account for being a member of your organization. I need to be removed from your list of members immediately.

View full review
Loss:
$499
Pros:
  • Your product was great
Cons:
  • I was shocked when 499 came out of my checking account without authorization

Preferred solution: Full refund

User's recommendation: I never agreed to a subscription

2 comments
Shapermint

Let us make things right for you, Diane. Our Shapermint Club is completely optional.

We only offer it in our checkout page in the form of its free shipping benefit along with its details and through email promotions. As long as you select the standard shipping during your checkout, then you won't be subscribed to it. If you’d like to cancel, you can do so anytime under My Account > Manage Memberships.

Also, we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Guest
reply icon Replying to comment of Shapermint

That’s a lie. You cannot opt out once they’ve charged your card.

They will continue and you can’t get through to a customer service person to work with. They give you the website and disconnect you.

View more comments (1)
Patty D Zan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

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Shapermint - Return
Shapermint - Return - Image 2

I ordered a Shawa from you and its too big. Id like to order a smaller size.

However, the order did not come with an order number or nothing. I assume the pictures I sent is on the bag, but I dont know where to send it back to.

View full review
Pros:
  • I love shapeware
Cons:
  • I have nothing bad to say about the product

Preferred solution: Full refund

1 comment
Shapermint

We got you, Patty. You can easily exchange the shapewear that is too big for a better fit within 60 days for free! Please drop us a DM, chat, or email and we'll process this for you swiftly.

MaryLou I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong bras

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Shapermint - Wrong bras
Shapermint - Wrong bras - Image 2
Shapermint - Wrong bras - Image 3

I love their bras. But after my first order, I did not receive the same bra as advertised.

I exchanged it.

Still the wrong bra. I have tried to speak to a real live person, with no success.

View full review
Pros:
  • Great fitting bras
Cons:
  • Poor customer service

Preferred solution: The correct bras.

User's recommendation: Don’t even try to contact the company, and expect your problem to even be heard

1 comment
Shapermint

We are sorry for the wrong bra that you received, we’re here to help. Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Resolved
Julie D Wcr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: If there was a 0 that is the rating! Never received my order and continue to get monthly charge for nothing!!!

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Shapermint - If there was a 0 that is the rating! Never received my order and continue to...
Contains 1 confidential file for company representatives
Updated by user Dec 08, 2024

Company fixed the issue and I have been provided with apology. Partial refund and product replacement

Original review Nov 29, 2024
Nice! You've asked me to provide the information to help me, but didn't give me a phone number or email address to do so.

I went to the same place I have been emailing and calling and nothing! Now, I have been debited a second charge of $4.99 to my account and I have no idea why. In order to stop you from continuing to charge my account, I have to cancel my card and get a new one! What a scam and rip off!

I thought this was a reputable company, but you are not! I am going to comment on every social media platform where you advertise until someone calls me, or until you debit my card for every single charge you have taken from my account! I have never received my order!

Here is my order number and order date. If you have an ounce of integrity or ethics in your company, you will refund me everything!
Order #SM662****-TR
Placed on 09/29/24
Contact me at jdickleman@***.com
image0.jpeg
View full review
Loss:
$46
Cons:
  • No live person to talk to
  • Does not ship product

Preferred solution: Full refund

User's recommendation: Don’t buy from Shapermint

3 comments
Tanush Htg

I'm trying to cancel my membership. No one available to take calls, although they claim to have 24/7 customer service.

I have many memberships, I get an email monthly before I get charged. Shapermint doesn't do that...they just keep taking the membership fee...no easy way to cancel.

Shapermint
reply icon Replying to comment of Tanush Htg

We’re really sorry to hear about the trouble you’ve been facing, Tanush. This is not the experience we want for our customers, and we truly understand your concerns.

Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

Shapermint

We sincerely apologize for the frustration you're experiencing, Julie. This is not the experience we want for our customers, and we truly understand your concerns.

Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.

View more comments (2)
Jennifer C Uza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not received / terrible customer service

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Shapermint - Order not received / terrible customer service
Shapermint - Order not received / terrible customer service - Image 2

I placed an order about 3 weeks ago and, according to tracking info, it hasn't even shipped. It should have been received in 4-8 days.

I reached out to customer service for a status update and was sent an autoreply telling me how to track my order. I replied back as per instructions and received another autoreply, then another. I am firmly convinced at this point that they don't even have a customer service department.

I just want a refund now - I feel like I've been ripped off, but from what I've read here it sounds like that's going to be nearly impossible too. I wish I had found this site and read the reviews before placing my order.

View full review
Loss:
$102
Pros:
  • Clothing looked nice
Cons:
  • Orders not fulfilled
  • Horrible customer service
  • Refunds not processed and refunded

Preferred solution: Full refund

User's recommendation: Don't waste your time and money

1 comment
Shapermint

Thanks for bringing this to our attention, Jennifer. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.

Patty D Zan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

Shapermint - Return
Shapermint - Return - Image 2

I ordered Shapeware from you and I have no information on how to return it and I need information on it. It did not come with an order number just a number TRUCB91400.

View full review

Preferred solution: Full refund

Julia S Yiu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received something I didn’t order

Shapermint - Received something I didn’t order

I received a white bra I didn't order. I ordered a black cami, a brown cami, and a black strapless bra.

I canceled the 2 pop-ups that came up.

I ordered by mistake; those are the ones I wanted. Canceled my order; nowhere was there a white bra in that order.

View full review
Pros:
  • I love their product

User's recommendation: Yes I would I love the bra I just want this mix up fixed

Ellen G Umz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund not received

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Shapermint - Refund not received

I received an email saying that a refund had been issued. I have not received it yet. It has been two weeks.

View full review
Loss:
$33
Pros:
  • Nice bras
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Customer service sucks

1 comment
Shapermint

Thanks for bringing this to our attention, Ellen. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.

Traci M Vag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Shapermint - Refund
Shapermint - Refund - Image 2

According to May at customer service, I have been charged $4.90/month since my only order that was returned to you in Jan 2024. You don't carry my size, why would I join your club?

Requesting a full refund of $4.99 since Jan of 2024. Do you understand this time? Didn't anyone think it was strange?

A quick refund is appreciated. Don't make me fight you over this error.

View full review
Loss:
$7500
Pros:
  • Waiting to see how you handle this
Cons:
  • Poor customer service
  • Poor communication
  • Lack of communication

Preferred solution: Full refund

User's recommendation: Buyer beware

1 comment
Shapermint

Thanks for bringing this to our attention, Traci. Let's have your membership concern sorted. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving it.

Resolved
sheryl r Krx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Poor customer service

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Updated by user Apr 16, 2025

Company fixed the issue and I have been provided with apology. Communicated with company and they gave me a refund

Original review Apr 01, 2025

I cannot find or speak to a live representative to get this order sent back and a refund. The items do not fit.

View full review
Cons:
  • No live person to talk to just a boy

Preferred solution: Full refund

User's recommendation: Don't order from them

1 comment
Shapermint

We apologize for the inconvenience, Sheryl. Please know that we also offer exchanges within 60 days for free!

You can get a better fit, a different style, or shapewear. Drop us a DM, chat, or email and we'll assist you with your return or exchange swiftly.

Resolved
Emelyn Djj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marina, California

Resolved: It’s too hard to get a hold of customer service. They will not help you without your order number, but if you lost that number or didn’t receive their email, there’s no getting a hold of them without

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Dont make it next to impossible to talk to somebody. Without an order number which I didnt receive I checked my spam couldnt find it.

Without the order number it is next to impossible to talk to somebody. IDont make it next to impossible to talk to somebody. Without a order number which I didnt receive I checked my spam couldnt find it.

Without the order number it is next to impossible to talk to somebody. I still havent and Ive tried three times for a whole week now

View full review

User's recommendation: Would not recommend this company b/c of customer service experience

1 comment
Shapermint

Not the experience we wanted you to have with us, Emelyn. Let us make this right for you. Please send us a DM, chat, or an email so we can provide all the details you need about your order and assist you further.

Resolved
Marcia B Pmg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I need help to place a order,and can not get any one to help me

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Updated by user Apr 03, 2025

Company fixed the issue and I have been provided with apology. I still did not received the 7 dollar off but i just call it a day.I am good,and i like you all product.

Original review Mar 19, 2025

I want to ask an order and i have some question;like how i xan not used the code tnohey sebd me to get 7 dollar off my item;and i been on the phone like forever and never get anyone to help me.

View full review
Pros:
  • You can never get in touch with a live person to talk to

Preferred solution: Help in placing an order and how to used the code you all send me

1 comment
Shapermint

Hello, Marcia. Sorry to hear that you are unable to use your code on the order you wanted to place.

We're here to help! Contact us via email, chat, or messenger and we'll help your right away in placing in your order.

Resolved
Sandra M Xll

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Resolved: No customer service

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Updated by user Apr 13, 2025

Company fixed the issue and I have been provided with apology. I am amazed.

They have me the full refund.

They said to keep the merchandise and donate it. That’s so kind and thoughtful.

Original review Mar 28, 2025

My items are tooooo small. They won't answer I do not recommend this company.

I'm out $57. What am not supposed to be do with the camis? I'm so disappointed.

I really was looking forward to seeing wearing them on my upcoming vacation. Guess not!!!

View full review
1 comment
Shapermint

We're sorry that our camis are too small, Sandra. Let us make this right for you!

You can exchange the camis for a better fit or a different style. Please reach out to us on email, chat, or messenger and we'll sort out the exchange for you.

Resolved
Shari T Dou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Junction, Colorado

Resolved: Can’t get a hold of anyone this is such a scam

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Haven't received anything on the purchase that I've made. It came out of my account, but I can't get a hold of any of you.

View full review

User's recommendation: Wouldn’t order anything again

1 comment
Shapermint

Not the experience we wanted you to have with us, Shari. Please contact us via chat, email, or messenger and we'll make sure to process you a replacement for the order you still haven't received.

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