Shapermint
10
ISSUES RESOLVED
1.4K
Company responses
1.5K
TOTAL REVIEWS
130K
CLAIMED LOSSES
33.8K
PAGE VIEWS
New Reviewer
To whom it may concern: I made a purchase on your site on 10/15. Ever since then, I have been charged 4.99 every month (11/16, 12/16, 1/16). I have contacted customer service multiple times and nothing has been resolved. I would like to request a refund of the money...
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ID
Service
Shapermint Customer Care
Reason of review
Poor customer service
Loss
$8500
Preferred solution
Full refund
New Reviewer
I need to return items
I would like to return an item that is too large and I need a return packing slip. Please give me a call @ 334 318-****. My order number is 3892****. My name is Helen Ross.
ID
Preferred solution
Full refund
Return problems
I did not start this process of trying to talk with you people as a Pissed Customer. But now, after trying a myriad of ways of getting hold of your customer service department, and having no success, I definitely am. Phone numbers don't work, emails don't work, and, the chatbot is an idiot. I am usually very patient, understanding, and forgiving. But I have been pushed. Apparently, the bot was finally able to tell me that someone, supposedly, is going to email me. Here's hoping.
User's recommendation: Buy stuff somewhere else, due to customer service problems.
ID
New Reviewer
Need refund
Im getting tired of trying to send merchandise back to your company! Please help me! I have new trying to contact you for 2 months.
ID
Cons
- It doesnt work as advertised
Preferred solution
Full refund
New Reviewer
I received only 1 of 2 orders
It has been since the beginning of May emailing the company all I get is voice robotic emails I had to use a different email to submit this message I just need a refund or a dispute on this matter .. can someone look into it I keep opening a new ticket Jennifer
ID
Location
Cape Coral, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerScam and obscent Phone calls from SM Customer service
Police and my bank have all my info.They did a *** and Scam, I got obscene, racist and threating remarks, gangsta rap about Killing Police, and killing white people. Had to call police, Also, got Pizza's delivered to my house. Was called a Nazi for being White. I was missing items from my last order, and tried to resolve this with Customer Service, but no reply. Called bank, had to change my phone. number
User's recommendation: Never!!!!!!!
ID
Location
New Castle, Delaware
New Reviewer
Missing item
I never recieved my items but the order says it's been fulfilled. I want a refund or my items but I can't get in touch with anyone!
User's recommendation: Do not buy from this site! Zero stars.
ID
Location
Carrollton, Texas
New Reviewer
When you call the recording repeats it's self 3 times then it pause , repeats itself again then you her a beep and call ends
All I'm trying to find out is my tracking information for my order SM738****. Order was places June 8,2021
ID
Preferred solution
Tracking information
New Reviewer
Not satisfied
I never hit the proceed to order button but still received the order by mail and I am totally unhappy with the merchandise
ID
Location
Haverhill, Massachusetts
Loss
$48
Preferred solution
Full refund
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Order
I am missing an item from my order. I have called Shapermint several times and cannot get in touch with anyone. At this point I am very pissed off.
ID
Location
Cambridge, Massachusetts
New Reviewer
Order
Havent received my order and its been almost a month, not even an update. Please contact me regarding m order.
ID
Loss
$33
Preferred solution
Deliver product or service ordered
New Reviewer
Returned order
The customer service for this company is terrible. I have been trying to return some of my order and it is impossible to do!!! I would not recommend purchasing from this company unless you plan on keeping things you can't use!!!
ID
Product
Shapermint Body Shaper
Pros
- I want my money back
- To small
Cons
- No customer service
- Returns are difficult
- Contact us option is difficult
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDo not fit
This is *** I have already filled this out. If you cant find a way fir me to return I will never buy this product again. They are asking for an order number with SM that doesnt exist on my packing sheet.
ID
Preferred solution
Full refund
New Reviewer
A bra I never received
Sent wrong size bra, and they said they were sending black 3 x, I haven't gotten it yet, thanku for your helprdy
ID
Product
Shapermint Bra
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerReturns impossible
Return impossible no help site is crap. I want assistant and cant get help. Need help first time I ordered product was great. Now I need to return it is a joke. They are asking for order number says it doesnt exist. This is *** service.
User's recommendation: Not if I can’t return easily.
ID
Product
Shapermint Bra
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMissing product
My order was on backorder since march. Cant even call customer service. All u get is shittybot dontwaste ur time
User's recommendation: Dont!
ID
Pros
- Large variety of shapewear products
Cons
- Everything you cannot reach customer service it is a total joke
Loss
$128
Preferred solution
Full refund
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Patricia: Is this a Chinese company? I had nothing but issues with companies I've ordered from on FB, disguised as American and they're Chinese.