Shapermint

I've been wearing underwires my entire life. I finally decided to order a Shapermint bra due to raving reviews that their bras hold the girls in place.

I ordered according to their size guide and found the band to be a bit loose and not holding me in well. I emailed and was told to donate that bra to a women's shelter and they would mail me the size down. It appeared that my size was a between size on their chart. The smaller size band did fit well, but the cups were too small.

Again they had me donate and refunded me. They said to keep checking back because they are making changes all the time and may one day carry the size I need. I was upset about not getting a bra that fit but also happy that they had me donate the bras to women who may need one. The interaction and replies were quick and very friendly.

The bras themselves were of quality materials and the color options were nice. The price was good and I will surely be checking in occasionally.

My first order according to your stats was a small Bralet. I could barely get it over my head.

I was to to give it to someone that needed it and they would send a medium.

I got the second pkg, it was also a small. It still doesnt fit.

I ordered a Shawa from you and its too big. Id like to order a smaller size.

However, the order did not come with an order number or nothing. I assume the pictures I sent is on the bag, but I dont know where to send it back to.

I love their bras. But after my first order, I did not receive the same bra as advertised.

I exchanged it.

Still the wrong bra. I have tried to speak to a real live person, with no success.

I placed an order about 3 weeks ago and, according to tracking info, it hasn't even shipped. It should have been received in 4-8 days.

I reached out to customer service for a status update and was sent an autoreply telling me how to track my order. I replied back as per instructions and received another autoreply, then another. I am firmly convinced at this point that they don't even have a customer service department.

I just want a refund now - I feel like I've been ripped off, but from what I've read here it sounds like that's going to be nearly impossible too. I wish I had found this site and read the reviews before placing my order.

I ordered Shapeware from you and I have no information on how to return it and I need information on it. It did not come with an order number just a number TRUCB91400.

I received a white bra I didn't order. I ordered a black cami, a brown cami, and a black strapless bra.

I canceled the 2 pop-ups that came up.

I ordered by mistake; those are the ones I wanted. Canceled my order; nowhere was there a white bra in that order.

I received an email saying that a refund had been issued. I have not received it yet. It has been two weeks.

I canceled membership March 24 and was charged $4.99 for April. Ive already paid for this without using it long enough.

I never spoke to anyone. It's always a robot.

Very annoying! I want to return two panties. I've tried, and it's not working.

I would appreciate some help here.

Thank you

Stephanie

According to May at customer service, I have been charged $4.90/month since my only order that was returned to you in Jan 2024. You don't carry my size, why would I join your club?

Requesting a full refund of $4.99 since Jan of 2024. Do you understand this time? Didn't anyone think it was strange?

A quick refund is appreciated. Don't make me fight you over this error.

Exchanged my bra. They said I already returned the bra.

Never been refunded.

Been trying for 3 hours to get a refund. The chat system is ridiculous too. I will never buy from this company.

Even this text is ridiculous; I have to type 100 words or more. ???¿???