Shapermint Reviews

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Need to know if the size medium shaper bra I ordered so right

I called 3 times in a roll never talked to any one about the question I had before I place my order every time I called I was cut off so I did not place the order
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1 comment
#2126121

We hear you and we'd love to assist. Please send us a message through this link, http://m.me/shapermint, and any of our reps will be there for you. Hope to hear from you soon.

ID
#3295167 Review #3295167 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer
It would be nice that once I pay for something that I actually receive , That's the problem I never get what I pay for and that's a lot of money to be throwing away II want my package I want my product that I've bought 802999**** call me since I can't call you I wonder...
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3 comments
#2126126

I have since talked to shaper mint why should say texted Because you can't talk to anyone but from what I understand DH understand DHL still has the package and there are the ones that market delivered and my Post Office has not even received it yet they are still waiting somebody at DHL at DHL is stealing packages and marking them as they are delivered this is the 2nd time this has happened to me in about a month's time. So that being said it is not shaperman's fault that I did not receive my package it is DHL and whoever is working for them that's stealing packages

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ID
#3294279 Review #3294279 is a subjective opinion of poster.
Location
Sacramento, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I believe this company is fraudulent

Took money fast enough and no p Product delivered. No way to reach them. Get recordings. Stay away.do not order from here

User's recommendation: Do not order from here.

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2 comments
#2125368

Do not buy from this company.

#2125073

Really sorry about that, Marjorie. Allow us to check the order for you.

Kindly send us a message with your order details through this link so we can further assist you, http://m.me/shapermint. We hope to hear from you soon.

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ID
#3289980 Review #3289980 is a subjective opinion of poster.
Location
Oceanside, New York
Loss
$75
Preferred solution
Full refund
New Reviewer

Fraudulent charges and can’t reach anyone

Shapermint - Fraudulent charges and can’t reach anyone
Shapermint - Fraudulent charges and can’t reach anyone
Shapermint - Fraudulent charges and can’t reach anyone
Shapermint - Fraudulent charges and can’t reach anyone
Shapermint - Fraudulent charges and can’t reach anyone
Shapermint - Fraudulent charges and can’t reach anyone
Fraudulent charges on my account and contacted PayPal and now my back. Cannot reach these people. I hare Called multiple times and no answer. Will NEVER do business with them again. Make sure you google then and read all the complaints

User's recommendation: Don’t trust.

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ID
#3283412 Review #3283412 is a subjective opinion of poster.
Location
Winter Park, Florida
New Reviewer

4.99 charge from them without ordering

They some way charged my card but I didnt order or receive anything? Whats going on here.? I need to know why my card was charged Jan 18 th 2022 $4.99 what is this for?

User's recommendation: Not recommend.

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1 comment
#2120251

Hi, Cathy! I’m sorry to hear about the $4.99 charge on your account.

This could be for signing the Shapermint Club membership.

Allow us to look into your account on us. Kindly send us a DM with your email and shipping address here, http://m.me/shapermint so we can look into it.

ID
#3276472 Review #3276472 is a subjective opinion of poster.
Pros
  • I need information on my account
Cons
  • Not enough information
  • Automatic charges
Loss
$5
Preferred solution
Full refund
New Reviewer

Impossible to cancel membership

Customer Service sucks. Cant speak to a live person. Ive been charged for the membership for months and cant cancel. Do not recommend
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1 comment
#2120048

We can definitely assist you with the cancellation, Jennifer. Please send us a message here, http://m.me/shapermint and any of our reps will help you. Hope to hear from you soon.

ID
#3274164 Review #3274164 is a subjective opinion of poster.
Location
Spring Hill, Tennessee
Preferred solution
STOP MEMBERSHIP

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wanting to exchange my order for another size

I received my order. I want to exchange my purchase for another size. I went on the Exchange and Return page. I was never given the option to exchange. It kept asking me why did I want to return. Then I went on the help option, where the computer kept asking me the same questions over and over again. None of them asking me about exchanging. Then this morning, I called the Shapermint Club at 831-888-****, I was waiting for a representative to get on the line. The line hung up three times. So needless to say, I am not a happy consumer at this minute. Exchanging a purchase is supposed to be an easy process. But, it is definitely not. This is not my first purchase with Shapermint I love the items that I have purchased in the past. But, this is my first time trying to do an exchange.

User's recommendation: Do not try to exchange anything.

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1 comment
#2118255

Really sorry about this, Carole. Allow us to help you with the exchange.

Please send us a message with your order details through this link, https://m.me/Shapermint?ref=w15260442 and we'll take care of it. Hope to hear from you soon.

ID
#3265258 Review #3265258 is a subjective opinion of poster.
Pros
  • Everythng that i have purchased so far from shapermint
Cons
  • Very hard to exchange an item
  • Very hard time exchanging an item
Preferred solution
I would like to exchange my purchase for another size
New Reviewer

Very bad customer service. I couldnt talk to anyone.

I need two more extensions in order to make his work. Bras are two small.I am a large women. Sincerely Nikki Amerson

User's recommendation: Not impressed. Cant speak to anyone.

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1 comment
#2117239

Sorry that they were too small for you, Milisa. We'd love to check the best option and shape a better experience right away. Please drop your order details and traditional bra size here https://m.me/Shapermint?ref=w15979346 and we'll sort the rest from there.

ID
#3259117 Review #3259117 is a subjective opinion of poster.
Location
Fort Collins, Colorado

You never answered my call

First time customer. Never be a second time. Cant exchange my first purchase for size. Im going in circles. You grabbed me on Facebook to buy. Then I did and now Im stuck with 2 bras that dont fit.

User's recommendation: Run away.

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1 comment
#2116829

Sorry for the hardship in processing your exchanges and we won't leave you stuck with bras that don't fit. Allow us to make things right and check the best option for you. Drop your order details together with your traditional bra size here https://m.me/Shapermint?ref=w15979346 and we'll turn things around from there.

ID
#3256058 Review #3256058 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

I stars

Shapermint - I stars
Shapermint - I stars
Original review updated by user Jan 11, 2022
The worst customer service. Never connected with anyone! You call and they hang up on you! How can you order from someone who doesnt answer their phone or speak to a Live person!

User's recommendation: Don’t order from here. Worst customer service…there is none!

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ID
#3250476 Review #3250476 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Prices are too high

I saw the advertisement on tv for $17.99, snd i was billed for $26.99. Don't order from them anymore even though i love their product

User's recommendation: Don't order from them.

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1 comment
#2115625

Hi, there! Prices may vary depending on our promotions and ads.

Let's check the order and see what we can do. Please send us a message with your order details here, http://m.me/shapermint and we'll look into it.

ID
#3249610 Review #3249610 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Why are you charging 4.99 every month?

I need to cancel the charge that you are making every month, I didn't authorize the charge please I need a need a refund because you make 4 chargers since September
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1 comment
#2113864

I’m sorry to hear about the $4.99 charge on your account. This could be for signing the Shapermint Club membership. Kindly send us a message here, http://m.me/shapermint and we'll process your cancellation request.

ID
#3238528 Review #3238528 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
New Reviewer

Why am I being charged 4.99

I am being charged 4.99 per month I would like a reimbursement. I didnt authorize it to be automatically be deducted from my account . It has been 11/04/21 12/04/21 and 01/04/21 .

User's recommendation: Make sure you aren’t being taken advantage of an automatic bank withdrawal from your account.

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2 comments
#2112900

Hi, April. This could be for signing the Shapermint Club.

The $4.99 is your monthly subscription fee.

Allow us to assist you with your request. Send us a message here, http://m.me/shapermint so we can further assist you.

#2112894

Hi, April. This could be for signing the Shapermint Club membership.

The $4.99 is your monthly subscription fee.

Allow us to assist you with your request. Slide us a message here, http://m.me/shapermint and we'll take care of it.

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ID
#3230399 Review #3230399 is a subjective opinion of poster.
Pros
  • Take your money and refuse you product
Cons
  • Service will never buy again
Loss
$15
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order never received

Update by user Jan 02, 2022

1.2.2022 - I received a response via Messenger and it turned out to be just a Bot. Canned responses to any questions, no real people working in customer service. Really very disappointing.

Original review posted by user Jan 02, 2022
Order was placed on 12/5. Order #SM867****. According to USPS tracking the packaged was in Texas on 12/11, but no info after that. The "customer service" person sent me a screenshot of a DHL tracking number that said Insufficient Address, but the DHL info is not showing when I go to the website. When I asked for a refund, I was told NOPE, those items are Final Sale. (Not mentioned when I ordered.) Still not received so, I guess that's wasted money since "customer service" is not existent. What a rip off.

User's recommendation: Do not purchase from this company.

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1 comment
#2111594

Really sorry about this, Mary. Allow us to turn your experience around.

Kindly send us a message with your order details through this link, https://m.me/Shapermint?ref=w15260378 so we can further check on the order. Hope to hear from you soon.

ID
#3221389 Review #3221389 is a subjective opinion of poster.
Pros
  • Variety of products
Cons
  • Customer service not helpful at all
  • No phone number or customer service
Loss
$40
Preferred solution
Deliver product or service ordered

Problem with the order

I haven't even gotten my order but when I received it, I will be sending it back unopened in hope's of receiving a full refund. Somehow there are two extra bras on my order that I never ordered & the company is stating that they can't take off the extra order & make it right for me, so at this point I am Very Disappointed with the company's treatment of me & my money. I explained this to their online Customer Service Agent, Gie & still to no avail. After all is said & done, I will never order from this company again, which is sad because this was my very first order from them.

User's recommendation: Be sure that you make any changes to your order within 1 hour of ordering or you will have this same issue, even if you didn't order an idem.

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1 comment
#2111455

Oh no! This is definitely not how it's supposed to be.

Please allow us to look into this and check what we can do to make things right. Please send us your order info here : http://m.me/shapermint and we'll take care of the rest.

ID
#3219808 Review #3219808 is a subjective opinion of poster.
Cons
  • Will not take off an order that you did not place
Loss
$36
Preferred solution
Full refund

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