Shapermint Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Did not receive all of my order

I ordered 2 pack of bras, only received one! Date of order: 1/6/22 Order # SM882****. I have been trying for over a week now to contact you. But no response. Did chat, email and phone. Did a ticket also, but no response!!
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1 comment
#2126117

Really sorry you received an incomplete order, Cynthia. Allow us to get this fix and process a replacement.

Kindly send us a message with your order details through this link, http://m.me/shapermint so we can further assist. Hope to hear from you.

ID
#3293004 Review #3293004 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Finally delivered: item I didn't order!

Shapermint - Finally delivered: item I didn't order!
The beginning of this conflict began with my order being delivered to the wrong, random address after 4 weeks of waiting. They wouldn't give me my money back because it was tagged "delivered". I had to accept to "reorder". Two weeks later, I receive my package and the order is wrong. I'm trying to inform them that they made a mistake and put the wrong item in my package and they just keep emailing me that the package is "delivered". I even sent a pic of the incorrect item. I really wanted, needed what I ordered. I'm so disappointed and frustrated. That will be my last business with Shapermint. Customer service is terrible!

User's recommendation: I no longer recommend ordering from this company.

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1 comment
#2119500

Oh no! This is definitely not how it was supposed to be, Chanda.

We hate to hear that you had to go through all of this.

Please allow us to look into this further, so we can turn your experience around. Please send us your details over at : http://m.me/shapermint and we'll take care of the rest.

ID
#3249388 Review #3249388 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • I liked all their products
Cons
  • Impossible to exchange items
  • Only bots reply to you
  • Refund policy is a lie
Preferred solution
Deliver product or service ordered

Charges l dontt owe!!! I purchased items in October and now I am being charged $4.99 each month since then l paid in full first order

I need that money to.be credited back to me my husband left me we are divorcing and l am disabled and on a small budget l tried calling and it ring for a couple minutes then itsays hold and someone will be with you shortly. Then they disconnect you .

User's recommendation: I wont buy from them again.

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1 comment
#2113379

I’m sorry to hear about the $4.99 charge on your account. This could be for signing the Shapermint Club membership.

Allow us to help you. Kindly send us a message here, http://m.me/shapermint so we can process your request.

ID
#3234268 Review #3234268 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Dissatisfied with customer service

I was online chatting with a customer service representative when they abruptly left the chat with no warning. I mentioned I wanted a full refund for my order because I hadnt received my order in several weeks, then the representative left the chat. I didnt get a resolution to my problem. I dont have my order that I paid for and I dont t have any idea if Im going to receive it.

User's recommendation: Do not order anything from this company, not reliable!

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1 comment
#2113376

Really sorry for this whole experience, Saundra. This is not what we wanted you to have.

Allow us to look into your order.

Kindly send us a message with your order details here, https://m.me/Shapermint?ref=w15260378. Hope to hear from you soon.

ID
#3234023 Review #3234023 is a subjective opinion of poster.
Cons
  • Cant speak to a live person
  • Could not speak with an actual person at shapermint
  • You get a robot to help you out
Loss
$40
Preferred solution
Deliver product or service ordered
New Reviewer

No live customer setvice

Trying to return for over a week, Cant get a live person to answer the phone.xxxxxxxx. Xxxxxxxxxxxxseriouly

User's recommendation: Only order if you don’t have to return.

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1 comment
#2112998

We are here to help, Elissa. Kindly send us a message with your order details through this link, https://m.me/Shapermint?ref=w15260442 and we'll be happy to assist you.

ID
#3232122 Review #3232122 is a subjective opinion of poster.
Location
Shrewsbury, Massachusetts
Preferred solution
Full refund
New Reviewer

I have not received order from November and have been charged

Never received my order and no one answered my call. Will not let me complete this form. Was charged on my card 11/30/21 never received order

User's recommendation: I guess don't order from them.

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1 comment
#2113000

Really sorry you haven't received your order, Joyce. Let's check the status. Please send us a message with your order details through this link, https://m.me/Shapermint?ref=w15260378 and we'll look into it.

ID
#3231723 Review #3231723 is a subjective opinion of poster.
Pros
  • Hoping to resolve this
Cons
  • No one ever gets back to you
Preferred solution
Deliver product or service ordered

Cancel order #SM826****

Please refund my money for order # SM826****. Please refund order SM826****. Time to refund my money for order # SM826****. refund order SM826****. Now refund my money for order # SM826****. Please refund order SM826****

User's recommendation: None no.

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2 comments
#2112898

Hello! Allow us to assist you. Please send us a message with your order details through this link, http://m.me/shapermint and we'll look into it.

#2112892

Hello! Allow us to assist you Kindly send us a message with your order details here, http://m.me/shapermint and we'll look into it.

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ID
#3230204 Review #3230204 is a subjective opinion of poster.
Location
Los Angeles, California

Cancel order #SM826****

Cancel order. The order was wrong a n.v d needed to correct it. This was the reason I'm not happy. Hello help.
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1 comment
#2112563

Sorry to hear you wanted to cancel your order. Please drop us a message on this link http://m.me/shapermint so we can better assist.

ID
#3226649 Review #3226649 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Didn't receive order from 8/6/21

Didnt receive order from 8/6/21 but was charged! I am very upset because if I hadnt looked back I wouldve been charged for something that I never received and the one item I did receive was the wrong thing. I am very upset!

User's recommendation: Don’t order.

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1 comment
#2111862

So sorry you received the wrong order, Susan. We'll be happy to send you the correct one.

Kindly send us a message with your order details so we can better assist you. Here is the link, http://m.me/shapermint.

ID
#3224102 Review #3224102 is a subjective opinion of poster.
Pros
  • It looks like they have good stuff
Cons
  • Only bots reply to you
  • Terrible experience
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Package not received

Shapermint - Package not received
My package shows delivered yesterday. However, it wasnt. Ive checked my door, mailbox, and package deliverers station. I would like a refund ASAP!

User's recommendation: Hard to reach a real person for assistance.

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ID
#3216470 Review #3216470 is a subjective opinion of poster.
Cons
  • I want my full refund
  • There is no one to help with the order
Loss
$66
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Where is my order

Where did you send my package? I've ordered from Shapermint several times and never had this happen. Tracking says it's been delivered, but it's not at my PO box. It seems as if it has been delivered to a random post office and trying to get some help through customer service is impossible. They have no issues or hesitancy when taking the order or your money, but as soon as you need help, there isn't anyone answering questions or trying to assist. My package shipped out on the 1st and is out there somewhere. What is going on!

User's recommendation: I no longer recommend ordering from Shapermint. The products are good, but customer service is non existent.

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1 comment
#2107924

Thank you for reaching out to us, Chanda. We completely understand how frustrating to wait for the order you’ve been wanting to try.

Totally appreciate you for being so patient.We are as much as excited for you for your order to arrive soon.

We'd like to make things right and see why this happened. Please send us your details through: https://m.me/Shapermint?ref=w15260378 Thanks!

ID
#3191143 Review #3191143 is a subjective opinion of poster.
Pros
  • Good quality product
Cons
  • Impossible to get a human reply or person only bots
Loss
$76
Preferred solution
Deliver product or service ordered

Duties declaration is false

Shapermint declared the value of my parcel for double the price that I paid. I, therefore, had to pay double in duties. I tried contacting their customer service centre twice and they gave me the runaround saying they arent the ones to put a value on the parcel. *** I ship things for my business and it is always the business that declares the value. Very disappointed with their service.

User's recommendation: Don’t order from this company if you live outside of the US.

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1 comment
#2106673

Really sorry about this. Orders shipped internationally may be subject to import duties, and you will be liable at the point of, or after delivery.

Shapermint does not, in any way, have control over these fees. Kindly send us a message with your order details here, http://m.me/shapermint so we can look into this and turn things around.

ID
#3179776 Review #3179776 is a subjective opinion of poster.
Location
Burlington, Ontario

Missing Order

Tracking number: #420956****748699**** Order date: 10/31/2021 Order total: $28.49 I placed an order on 10/31/2021 that was processed and shipped out in good time. However, the tracking notification said order was out for delivery and immediately followed by an undeliverable/no response notification and package was being returned to the sender. This was the late afternoon of 10/10/2021 and I havent heard anything from Shapermint nor have I received a refund. No response to phone or text messages. Im not happy. If the items are not going to be resent, I expect a full refund ASAP. ~~Rita
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1 comment
#2103496

Oh my! Sorry to hear your order has been sent back to us.

We'd love to get this fixed and arrange a replacement.

Please send us your order details and complete shipping address on this link https://m.me/Shapermint?ref=w15260378. Hope to hear from you soon!

ID
#3154603 Review #3154603 is a subjective opinion of poster.
Location
North Highlands, California

My order is wrong

Shapermint - My order is wrong
Shapermint - My order is wrong
Shapermint - My order is wrong
Shapermint - My order is wrong
I had originally ordered 3 tank tops colors tan black-and-white, along with those I did receive a free high-waisted shaper shorts. Is that leaving me with 4 items total. I also paid the extra $10 to get 5 days shipping on my items taken in before Thanksgiving as well as Christmas, and instead I got them in 10 days instead of 5 even though I paid extra as well as I didn't get the items I wanted in order to wear at Thanksgiving and I didn't get the items I wanted to give out for Christmas. Instead, I received 3 items total only, and they consisted of 2 wireless bras, one white and 1 black and 1 seamless stretch mid- waste brief. As you can see they did not get anything right, they did not get the shipping in 5 days for the additional $10 they did not get any of the products I wanted in the time I wanted them. Unfortunately, this is my 1st time using them and buying from them, and it's already an unfortunate experience and I do not know if I will be buying or recommending them in the future.. I really had my hopes up, and now I'm pretty *** to tell you the truth. The only thing that shaper mint got correct was the size that I ordered. Otherwise, the products were incorrect the shipping took twice as long for twice as much money And I did not get them in time for my holidays as well as my gifts to give 2 family members. Extremely disappointed to say the least.

User's recommendation: My future recommendations for new customers would be to order on the phone with a customer service rep if you can so that you know the order your ordering is a 100% correct. Otherwise it's all so been proven it's so been proven it's risky to order online because you might get something completely different from what you ordered not in the time you wanted it or ordered it and and completely just disappointed.. Quite honestly I really had my hopes up!

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ID
#3145215 Review #3145215 is a subjective opinion of poster.
Location
Broomfield, Colorado
New Reviewer

Can't contact anyone to return and cancel

I just got my order, and am not pleased with the items. I'm trying to login, and it seems to login, then when I click 'account' it sends me back to the login page. I tried chat and that was worthless. I called, and it hung up on me. I want to return my order and cancel my membership.
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2 comments
#2101384

This is definitely not the experience we wanted for you to have, Jamie. Please allow us to help you through this. Reach us directly through : http://m.me/shapermint and we'll take care of the rest.

#2101383

This is definitely not the experience we wanted for you to have, Jamie. Please allow us to help you through this. Reach us directly through : http://m.me/shapermint and we'll take care of the rest.

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ID
#3137736 Review #3137736 is a subjective opinion of poster.
Cons
  • And talk to a live operator
Preferred solution
Full refund

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