Unclaimed
Shapermint
Reviews and Complaints
260K
CLAIMED LOSSES
3.9K
TOTAL REVIEWS
79.3K
PAGE VIEWS
31
ISSUES RESOLVED
Shapermint Net Promoter Score (NPS)
-59
low
NPS
-100
100
- 16% Promoters
- 9% Passives
- 75% Detractors
Shapermint's estimated NPS of -59 considered to be low. 16% of users would likely recommend Shapermint to a friend or colleague.
Customer Satisfaction
Shapermint Reviews
Phone Service
Why is it so hard to get a live person on the phone? The automated service/text message doesn't do what I'm trying to accomplish. I have 2 issues" 1. The white cami I received is defective. The strap broke when trying to put it on. 2. I ordered 2 white ones & 2 black. Received 3 Black and 1 white.
ID
Location
Glendale, Arizona
Unothorized charge
I never signed up for the monthly subscription, but theyre saying I did. I asked to take me off of it and give me my money back. Of course I never was able to talk to someone on the phone! Horrible customer service!
User's recommendation: Be cautious of this company!
ID
Location
Anaheim, California
New Reviewer
This is second time I was prompted to buy something at the end of my order at a discount and then charged more than offer and jumping through hoops to get the adjustment is crazy giving them till end
The pop ups at end of order offered a tank for 12.49 so I decided to try but then it automatically charged me 24.99 and cant speak with a human to get it fixed it ridiculous
User's recommendation: Don’t Do Any Ad Ins they offer after they have your credit card number.
ID
Loss
$12
Preferred solution
Price reduction
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