Shapermint Reviews

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Return items

I am trying to return my items but still dont have a return slip that they said they were going to email me today
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1 comment
#2119502

This is definitely not how it's supposed to be. Allow us to work this out on our end and check what's keeping your return label. Please nudge us over at : https://m.me/Shapermint?ref=w15260442 with your order details, and we'll take care of the rest.

ID
#3232388 Review #3232388 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

Wrong size sent in a set of panties and bra

I want my family bra in my size. Need to return asap!! I did not think it was right to not send me the right size in the chosen color if you didnt have it, but sent a smaller size!! That was not a good thing!! Very disappointed!!! My Christmas gift to me!!
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2 comments
#2110278

So sorry you received the wrong size, Deborah. Allow us to turn things around. Please send us a message with your order details through this link, https://m.me/Shapermint?ref=w15260442 and we'll be happy to process a replacement.

#2110277

Really sorry you received the wrong size, Deborah. Give us a chance and we'll get this fix. Please pop us a message with your order details through this link, https://m.me/Shapermint?ref=w15260442 and process a replacement.

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ID
#3210680 Review #3210680 is a subjective opinion of poster.
Location
Kansas City, Missouri
Loss
$25
Preferred solution
Deliver product or service ordered

My ORDER

Everything was resolved within a hour! No problem got my item I ordered Alittle small (my fault)otherwise I'm 100% satisfied

User's recommendation: GREAT CUSTOMER SERVICE.

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ID
#3197125 Review #3197125 is a subjective opinion of poster.
Location
Saint Louis, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The best Breast Cancer Bra EVER!

Hello, my name is Eleanor Caputo. I just finished 20 radiation treatments at the Waterloo Iowa Radiation and Chemo Center. The radiation burns your breast near the end of the sessions and lasts for months afterwards. It can be quite painful when it comes to wearing a bra. After my initial biopsies and lumpectomy, I could not wear my old *** underwire bras anymore! So I went on an exhausting search for a more comfortable bra. I bought 12 different bras and tried on at least 30 and nothing was comfortable. I looked in stores, I bought online and then I was on Instagram and saw your ads. At first, I was reluctant to click on an IG or social media ad but, I was desperate. I ordered three of your bras. I LOVE them so much! No underwire, light, stretchy, hugging, supportive and they do not hurt my breast. I sleep in them and everything. I was not allowed to take my bra off for 10 days straight. It was no problem at all. I even took it off once and everything hurt so much, I put it right back on and was more comfortable with it than without it. Thank you so much

User's recommendation: I highly recommend these bras. Especially for larger breasted women.

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ID
#3172497 Review #3172497 is a subjective opinion of poster.
Location
Conrad, Iowa
Preferred solution
I love my bras, I have no complaints. I want to ask if you would donate some bras to the cancer center in Waterloo Iowa. I sent you an email.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

UPDATE

I FINALLY RECEIVED MY ORDER. I WOULD LIKE TO ADMIT THAT I ENTERED THE INCORRECT ZIPCODE, THIS CAUSED MY ORDER TO BE SENT BACK TO THEM. THE ISSUE I HAD WAS THE INABILITY TO SPEAK TO SOMEONE ON THE PHONE IN ORDER TO RESOLVE. THEY ALSO USE IMESSAGE VIA FACEBOOK THAT OFFERS DEFAULT RESPONSES THAT ARE NOT HELPFUL. OVERALL I AM HAPPY WITH THE PRODUCT AND WILL CONTINUE ORDERING!

User's recommendation: GREAT PRODUCT AND PRICING.

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ID
#3110814 Review #3110814 is a subjective opinion of poster.
Preferred solution
JUST WANTED TO UPDATE AND BE ACCOUNATBLE FOR THE ISSUE

Return

They are wonderful to work with. I had an exchange that is not processed yet but so far so good. Would recommend highly

User's recommendation: High recommendation.

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ID
#3102103 Review #3102103 is a subjective opinion of poster.
Location
Roswell, Georgia
New Reviewer

Information on account

No complaints! I dont know where that thinking came from! Never have been disappointed with Shapermint!!

User's recommendation: I highly recommend Shapermint!!

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ID
#3037846 Review #3037846 is a subjective opinion of poster.
Location
Salinas, California
Preferred solution
Just wanted to receive my 10% off of my order I just purchased.

Received wrong size

They were so good to me at customer service. They're sending out a new one to me within the next couple of days and are not requiring me to send the wrong size back. They have asked me to donate it. It will go to my charity. They are wonderful to work with

User's recommendation: I would recommend anyone to purchase from shapermint. Awesome customer service.

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1 comment
#2088502

Yay! We're so thrilled that you're happy with our service!

Don't hesitate to send us a message here https://m.me/Shapermint?ref=w15260442 if you ever feel like something is not right, and we'll take care of it for you, okay? What's a better way for you to share this experience with your loved ones but to make them try it as well, right?

Here's where you can get a $20 USD in return, if you refer your BFFs, and they'll get 20% off! https://shpmint.com/0ffb91 Stay excited!

ID
#3027430 Review #3027430 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Cancellation of club membership

I want to cancel membership. I don't need to continue to buy product. I have what I need. Please cancel my membership as of 10/31/21.
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1 comment
#2086181

So sorry to know that you'd want to cancel your Shapermint Club subscription, Terri. Please know that once it's cancelled, you will also lose your access to different EXCLUSIVE benefits, such as Free Priority Shipping, Dedicated 24/7 Customer Support, Access to Exclusive Content, Secret Community and Exclusives Deals and Freebies.

Please send your email address here: http://m.me/shapermint and w'll have it checked. Thanks!

ID
#3025004 Review #3025004 is a subjective opinion of poster.
Preferred solution
Cancel membership

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: No email confirmation of order

Update by user Sep 06, 2021

I did further research and found that my order actually had not been placed as I thought so I decided to delete the order.

Original review posted by user Sep 06, 2021
I placed an order for a gra at 19.99 and size 4xl and the website said I should receive a confirmation email in a few hours. It has been more than a few hours. My name is Cathy Ferguson. Can you check on my order?
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1 comment
#2062205

Hi, Cathy. We're sorry that your order did not go through.

We have ways to make this right and to make things easier for you. Kindly send us a message here http://m.me/shapermint , and we'll take care of everything from there.

Resolved
ID
#2846373 Review #2846373 is a subjective opinion of poster.
Pros
  • Pricing
Loss
$20
Preferred solution
Full refund
New Reviewer

I have are way too small for me I need to figure out different sizes I need to get these sent back to you

I have are way too small for me I need to figure out different sizes I need to get these sent back to youI hope this is what you need I just need your phone number Id like to actually talk to a person
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1 comment
#2057544

We’re sorry we can’t provide a phone number right now, Judy. But we are working hard to see what we can do in this department, since we understand it’s important to be able to talk on the phone sometimes.

Don’t worry, we'll be here to assist you. and we'll help you through this.

We'll just need your order info such as order number and email address used for the purchase so we can locate your account and help find a better fit. You can send your details through : https://m.me/Shapermint?ref=w15260442

ID
#2743911 Review #2743911 is a subjective opinion of poster.
Pros
  • Refund policy
Cons
  • Sizing not appropriate for body type
Preferred solution
Let the company propose a solution
New Reviewer

Try to rank to a human

a repeating recording what if I don't want to rite a 100 words im so donethis is so stupid I'm just MAKING UP STUFF NOW
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ID
#2734099 Review #2734099 is a subjective opinion of poster.

Excellent customer service

I placed an order and they offered two additional pieces at a discount. I accepted the offer and paid for it. I double checked the order and the two added pieces were not in my size. I tried calling and got nowhere, but I went to the website went into the question robot. The question robot transferred me to a live person and it was all handled very easily. i never would have thought about the question robot leading to a live person.

User's recommendation: Start with the question robot and persist until they transfer you to a person.

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1 comment
#2057547

We're so glad that you appreciate our efforts to extend our help to our valued customers. Know that we appreciate you for spreading the positivity and love for what we do. Don't hesitate to send us a message here https://m.me/Shapermint?ref=w15260442 if you ever feel like something is not right, and we'll take care of it for you.

ID
#2712828 Review #2712828 is a subjective opinion of poster.
Location
Grand Blanc, Michigan

Lost package

I got an email saying my package was delivered but when I checked my porch the delivery was not there . I placed three orders and only received one of my orders. I love the product and was really disappointed to not receive my orders. I was hoping for a resolution . Either another order sent out or a refund of how much I spent .

User's recommendation: Hopefully this does not happen.

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1 comment
#2041977

So sorry about your missing items. We'll make things right, and be assured that you will get what you paid for. Send your order info here: http://m.me/shapermint and we'll have this checked.

ID
#2707684 Review #2707684 is a subjective opinion of poster.
Location
New Bedford, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

4.99 charge

I was charged 4.99 yesterday for I don't know what. I do not recall agreeing to any such charge. So, what was that charge for???

User's recommendation: Keep an eye on your bank account.

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1 comment
#2041978

That should be the awesome Shapermint Club, Savannah, that gives you access to different EXCLUSIVE benefits, such as Free Priority Shipping, Dedicated 24/7 Customer Support, Access to Exclusive Content, Secret Community and Exclusives Deals and Freebies. Send your email address here: http://m.me/shapermint and we'll have this checked.

ID
#2692279 Review #2692279 is a subjective opinion of poster.
Pros
  • Item was a good fit
Cons
  • Random charges
Loss
$5
Preferred solution
Full refund

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