Shapermint Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Still waiting for an order I placed on July 11, 2021

I have been back and forth and back and forth so many times with this company and I STILL do not have my order!!!!!

User's recommendation: BUYER BEWARE!!!!!! Horrible customer service......

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2 comments
#2061461

We know waiting was never fun. Please allow us to check on what happened to your order, and free you from your worries. DM us your order number and email address at this link: https://m.me/Shapermint?ref=w15260378

#2061457

We're deeply sorry to hear in the difficulties on your order. We'd be glad to check on it for you. Please message us your order number or email thru https://m.me/Shapermint?ref=w15260378

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ID
#2863469 Review #2863469 is a subjective opinion of poster.
Location
Terrace Bay, Ontario
New Reviewer

Keep taking money off my card

I dont know why 4.95 is being taken off my card, I want it stopped and put back on my card, so far it has been taken twice, card number ending1814.
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2 comments
#2061459

We're here to help you check the charges, Hortence. Please DM us your email address at this link: http://m.me/shapermint

#2061455

I'm sorry to hear that & we'd be glad to check on this for you, Hortence. Please message us your order number or email thru http://m.me/shapermint & we'll sort the rest & refund all charges as needed.

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ID
#2861916 Review #2861916 is a subjective opinion of poster.
Loss
$9990
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad customer service

I had 3 items to return - they want to charge me for 2 different returns @ 4.95 each for processing. Ridiculous

User's recommendation: avoid.

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2 comments
#2061103

Please allow us to turn your experience around, Carol. DM us at this link, and we'll sort it for you. https://m.me/Shapermint?ref=w15260442

#2061494
@Shapermint

Shapermint did take back return and did not charge for the cami return. Thank you.

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ID
#2861402 Review #2861402 is a subjective opinion of poster.
Loss
$83
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Returns

It is impossible to return more than one item online. customer service hung up on me 5 times. I have left numerous phone messages

User's recommendation: avoid.

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1 comment
#2061101

Leave it to us, we'll take care of your order, Carol. DM us the details at this link: https://m.me/Shapermint?ref=w15260442

ID
#2861358 Review #2861358 is a subjective opinion of poster.
Location
Laguna Niguel, California

Didn't receive my order

I didnt speak with anyone about having my order delayed twice. I have paid for the order n received another email this morning about another delay. With this happening again, I would like a full refund with monies placed back on my card. Im really disappointed because I ordered items over a month for a trip out of town.

User's recommendation: Shipment is delayed so don’t order if you need items quickly.

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1 comment
#2061100

Really sorry for the delay in getting your order. Please allow us to take care of it by sending a DM with your order details at this link: https://m.me/Shapermint?ref=w15260378

ID
#2861178 Review #2861178 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Return charges

I have to return items and because your product doesnt deliver the support I need, I am charged to return the items. Bad business. I wont use shapermint again.
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1 comment
#2061099

So sorry for your disappointment, Kimberly. Please allow us to help, and DM us at this link: http://m.me/shapermint

ID
#2860790 Review #2860790 is a subjective opinion of poster.
Loss
$5
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Worst Customer Service Ever!

I received two bras when I ordered four panties and cannot get Shapermint to respond or rectify! They keep sending inappropriate canned answers from their bot system. I will have to dispute the charge on my credit card. Terrible company!!

User's recommendation: Do NOT order from Shapemint!!

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1 comment
#2061096

Really sorry for this experience you had, Deborah. Please give us a chance and DM us at this link, so we can take care of your replacement order. https://m.me/Shapermint?ref=w15260442

ID
#2860297 Review #2860297 is a subjective opinion of poster.
Cons
  • No customer service
  • I want my full refund
  • Customer service is horrible
Loss
$94
Preferred solution
Deliver product or service ordered

Incorrect order

They charged my account the same 87 for ONE order Three (3) times for a total overcharge of $174. Without comment or redress, they refunded me just $37. And after 16 days, I still haven't received my order!!!! Don't waste time or money doing business with Shapermint.
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1 comment
#2061095

Really sorry for your disappointment. Please allow us to turn things right and check what happened to your order. Send us a DM at this link: https://m.me/Shapermint?ref=w15260378

ID
#2857748 Review #2857748 is a subjective opinion of poster.
Location
Portland, Oregon

Incorrect order

You charged me 3 times for one order! Plus after more than 2 weeks, I haven't received my order. Horrible service Sad.
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1 comment
#2060388

Oh my. This is definitely not what we want you to experience. Please do send us a message here with your order info here: https://m.me/shapermint and allow us to fix this for you quick.

ID
#2857715 Review #2857715 is a subjective opinion of poster.
Location
Portland, Oregon
New Reviewer

Speak to agent

Getting a refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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1 comment
#2060394

Hi Deanna. We're here. You can message us your order info here: https://m.me/shapermint so we can help you with the refund.

ID
#2856560 Review #2856560 is a subjective opinion of poster.
Pros
  • I need my money back
Loss
$50
Preferred solution
Full refund
New Reviewer

Can’t get my exchange taken care off..

I couldnt print the label I was sent so I returned it through the post office,.,,..,.!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Not good.

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1 comment
#2060392

Hi Deanna. Sorry you had to experience that.

I hope we still can do something to make your experience with us better. Please send us a message here: https://m.me/shapermint

ID
#2856536 Review #2856536 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Cons
  • Only bots reply to you
Loss
$50
Preferred solution
Full refund
New Reviewer

Return

I will never purchase from them again, terrible customer service, no phone number to talk live and web chat is worthless!
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2 comments
#2060483

I’ve been trying to contact Shapermint regarding a refund. I keep getting messages that they’ve got my complaint but nobody’s contacted me.

The chat is useless it’s a robot. So frustrated

#2060134

Really sorry for your disappointment, Janet. We hope you can still give us a chance, let's sort this together.

Can you DM us the details with your order number and email address at this link? https://m.me/Shapermint?ref=w15260442

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ID
#2855878 Review #2855878 is a subjective opinion of poster.
Loss
$15
Preferred solution
Full refund
New Reviewer

Missing bra from order

Missing bra from my order. I received my order yesterday and I received my black bra and white bra. Im missing my nude bra
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1 comment
#2060132

Sorry if you're missing some item in your order, Heidi. Please allow us to look into your order, and replace it if needed, no worries.

Can you DM us at this link? https://m.me/Shapermint?ref=w15260442

ID
#2855207 Review #2855207 is a subjective opinion of poster.
Cons
  • Missing items in shipment and late shipments
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Only received 1 of 2 items

Still have not spoken to a customer service representative via email or phone!! I just want my product. Can someone please help?

User's recommendation: No customer service help, very disappointing.

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1 comment
#2059818

So sorry that you have not gotten yet your order, Timber. We'd love to give you a tracking update for your package. To get started, please drop your order info here: https://m.me/Shapermint?ref=w15260378

ID
#2853339 Review #2853339 is a subjective opinion of poster.
Location
Orland Park, Illinois
New Reviewer

Question

I accidentally place an order the other day. I tried to talk to someone and was told no order. Now 127 came from my account. I need to cancel
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1 comment
#2059819

Don't worry, Diane. We'll have this checked. To get started, please drop your email address and shipping address here: http://m.me/shapermint Thanks!

ID
#2852968 Review #2852968 is a subjective opinion of poster.
Loss
$127
Preferred solution
Let the company propose a solution