Shapermint Reviews

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order customer customer service service refund items item money number return
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Never received my order

I never received a call nor an email til now. I am never buying a product from this place again.. And I want my money back. Grace
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1 comment
#2038370

Really sorry for your disappointment, Shervin. Have you tried tracking your order using this link: https://webtrack.dhlglobalmail.com/?trackingnumber= Let us know if you’re still having a hard time tracking it, and we’ll be more than happy to help. DM us here: https://m.me/Shapermint?ref=w15260378

ID
#2706706 Review #2706706 is a subjective opinion of poster.
Loss
$26
Preferred solution
Full refund

The lack of concern/ poor customer service

You need an 800 number where you actually have some person working. Not a recording where we leave messages that no live person calls you back! I want my money back. I did not receive the product. I have ordered from there before and never an issue . What happened did you get new owners or just stop caring about the consumer?

User's recommendation: Do not allow this to happen to you I cannot upload what never arrived. At this point I just want my money.

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1 comment
#2038369

We know a phone call would probably be quicker, but sorry we can't provide you with one right now. Don’t worry, we're here to assist you. DM us here, and we'll look at your order's status: https://m.me/Shapermint?ref=w15260378

ID
#2706126 Review #2706126 is a subjective opinion of poster.
Location
Roselle, Illinois
New Reviewer

To dispute a transaction

I paid$68 for my order and then $103 was taken frommy account Sharon Mercer I would really appreciate it very much if you can please get this matter sorted
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1 comment
#2038367

I’ll free you from your doubts and get this checked and sorted, Joshalyn. Can you DM us your order number and email address at this link, so we can better assist? http://m.me/shapermint

ID
#2705866 Review #2705866 is a subjective opinion of poster.
Loss
$35
Preferred solution
Price reduction

Need to speak to a representative

Tried calli g Shaperment numerous times and they have a voicemail where you leave the reason you are calling and to leave your contact information. I have not heard fron Shaperrmint on how to exchange two items.
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1 comment
#2038366

Free your worries, exchanges are on us. DM us your order number and email address here: https://m.me/Shapermint?ref=w15260442

ID
#2705688 Review #2705688 is a subjective opinion of poster.
Location
Oxon Hill, Maryland

"Free Refund" Falsehood

I have emailed you and received no response except from a bot. I have been charged a $4.95 refund fee AND a $4.00 pick up fee when I went to send the package with the shipping label you provided. That is $8.95 for your "NO WORRIES" exchange and refund policy. This is unacceptable. To say nothing of your absurd pressure to exchange not return. Your company policies are a fallacy. I will make sure to let the public know. Constance Leo Ryan

User's recommendation: Avoid at all costs.

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1 comment
#2038365

This is definitely not the experience that we wanted you to have. Please allow us to see what happened to your order.

Can you send us a DM with your order number and email address, so we can better assist? Here's the link: m.me/Shapermint

ID
#2705366 Review #2705366 is a subjective opinion of poster.
Location
Brooklyn, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Return 4 bras to big

Iv been trying to exchange the 4 bras I purchased that are way to big, I dont seem to be getting any were with it as its not asking me the new sizes to send, please can you offer assistance iv spent over $200 Australian dollars and Im a pensioner I can not afford to not get replacements thank you disappointed customer Regards sharon wild
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1 comment
#2038109

We're extremely sorry that you had to experience that, Sharon. Please message us your details directly through : https://m.me/Shapermint?ref=w15260442 and we';; take care of the rest.

ID
#2705358 Review #2705358 is a subjective opinion of poster.
Location
Perth, Western Australia

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Verified Reviewer
New Reviewer

Where is my order

I looking for my package theyjust tookmy money don't order!!I can't even talk to some one never again!!!
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1 comment
#2038111

We're really sorry that you haven't gotten your order yet, Karrington. Please send us your order info through : https://m.me/Shapermint?ref=w15260378 so we can look into this and send you an update. Thanks!

ID
#2704773 Review #2704773 is a subjective opinion of poster.
Loss
$54
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Trying to get my previous order taken care of.

I have been trying for months to get this taken care of. The top of the shorts is all sticky and gooey and comes off. I have even been told that they would replace the shorts but I have not received them as of yet. Please help me. Thank you

User's recommendation: Keep trying to get your order taken care of.

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1 comment
#2038363

We're here to check your replacement order's status, no worries, Betty. DM us the details here, okay? https://m.me/Shapermint?ref=w15260378 Thanks!

ID
#2704174 Review #2704174 is a subjective opinion of poster.
Pros
  • Ad was good got me to order
  • No pros all cons
Cons
  • Can not talk to an actual person
  • Hard to get in touch with the company
Preferred solution
Exchange for 2 pair of high waisted shape shorts that don't have the gooey stuff on top of waist.

Band rolls up, very uncomfortable

I sent this message before asking for resolution, but no one addressed this problem on how to prevent this from happening
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1 comment
#2038108

Getting the right fit and size can be a bit tricky, Plus our products are designed to have a high compression. But the good news is we have a team of Fit Experts that will help you get the right fit for free. Hit them up with your order details through this link: https://m.me/Shapermint?ref=w15260442

ID
#2703988 Review #2703988 is a subjective opinion of poster.

Unprocessed returns and unable to reach customer service

Very shortly after leaving my review here, I heard from them and they did what was necessary to rectify the situation

User's recommendation: Take screenshots of all of your returns because there’s no way to track them in their system.

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1 comment
#2038360

Your feedback matters to us, thanks for sharing it, so we know how to take action and improve the service that we provide. Remember that sending us a DM anytime is okay, and we're always here to help. Thanks for giving us a chance and stay safe!

ID
#2703469 Review #2703469 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

Refund

I need refund the shaper shorts I ordered are way to small and don't stay up like they're supposed to I'd like a refund
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1 comment
#2038359

We're sorry if they're too small, and they don't stay up, Jamilyn. Let us help you get your perfect fit for FREE. Please send us a DM with your order number, and email address on this link: https://m.me/Shapermint?ref=w15260442

ID
#2702918 Review #2702918 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

They suck at customer service

They cannot deliver items in a timely manner . They cannot fill orders completely. They have ZERO customer service. Their billing cheats costumers if they want a refund.

User's recommendation: Do not order from them!

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1 comment
#2038358

Sorry, we're a little backed up in processing orders, but I'm sure it's on its way now, Jamariah. Please give us a chance to turn things around. DM us your order number and email address here: https://m.me/Shapermint?ref=w15260378 Thanks and stay safe!

ID
#2702404 Review #2702404 is a subjective opinion of poster.
Location
Marlow, Oklahoma

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Verified Reviewer
New Reviewer

I have not received my order

YOUR TRACKING NUMBER 338721****706**** My tracking number sent to me since 13 of July and yet not received my 2 items had ordered!!

User's recommendation: Please have a proper customer service to take complain! I want to order another items but due to your policy of delay I won't till I received my first order.

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1 comment
#2038357

We hear you and your feedback matters to us, Kimbery. Let's look into your order's status. Send us your order number and email address at this link, and we'll take care of it: https://m.me/Shapermint?ref=w15260378

ID
#2702385 Review #2702385 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Pissed customer

Contacted 5 times and issue Not resolved and billing refund is incorrect I am so tired of repeating how poorly your service is and how badly you have messed Up. I am a very dissatisfied customer and I will be letting everyone on social media know to Never order from Shapermint because they will over charge and cheat their customers.

User's recommendation: Never.

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1 comment
#2038356

Really sorry to hear about your disappointment, Jamariah. Please give us a chance and allow us to turn things around.

Can you DM us your order number and email address on this link, http://m.me/shapermint, so we can better assist? Thanks and stay safe!

ID
#2702187 Review #2702187 is a subjective opinion of poster.
Loss
$10
Preferred solution
Full refund
New Reviewer

Shipment

I paid for expedited shipping and received a message that there has been a delay in shipment. Very difficult trying to reach customer service to cancel or get an update on my shipping status.

User's recommendation: Avoid.

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1 comment
#2038112

We're so sorry that you had to go through all this trouble,Enola. Please allow us to make things right and look into this for you. Please send us your details directly to : https://m.me/Shapermint?ref=w15260378 and we'll take care of the rest

ID
#2701014 Review #2701014 is a subjective opinion of poster.
Pros
  • I would like a refund
Cons
  • It is a sham company can never talk with a live person
Preferred solution
Full refund