Shapermint
Reviews and Complaints
Murfreesboro, Tennessee
A credit on my Credit Card has not arrived
Order EX-SM777****-TR-1 February 18, 2025 I was told I would get a credit of $42.13. No credit has processed as of yet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot get any answers as to why there is no communication about my order. It has been deducted out of my account and I do not feel safe entering my info just to talk to customer service rep.
My status of my product I paid for is not available. The company could do better by having a customer service number I can actually call without sending personal info just to get someone to help me
- I liked my previous purchases
- I would like my order status or money back
Preferred solution: Full refund
User's recommendation: Maybe order from a reputable store we all trust (Macy’s/ Nordstrom.Shapermint has been ok in the past but when they don’t send me confirmation of my order and already deducted the money from my account, I feel leery
This is not the experience we wanted you to have with us, Sharon. Please reach out to us via email, chat, or DM and we'll make sure to provide you all the details on the status of your order and proceed to further assist you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItems ordered still not recvd been trying to reach someone and no one ever gets back to me
Very poor customer service service.. you can never speak to representative..
only automated call which leads to corresponding by text .. and those text never get answered
My items were sent to the wrong address and were returned to Shapermint. I received an email and a text asking for a different address; this was supplied, and then I received a text that I would receive a new order number and tracking number.
As of today, I have not received a thing. This has been going on since Feb 22, 2025, when I received an email that they received the package back and would resend it to me.
This company is a fraud. If I don’t have a response and shipping information with the date the package will be received or a credit back to my card, I am filing a claim with my credit card.
- Very poor customer service
Preferred solution: Full refund
User's recommendation: Stay away do not order
Not the experience we wanted you to have with us, Sharon. We're committed in making this right for you. Please contact us via email, chat, or messenger and we'll take care of your order you still haven't received for you promptly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Holland, Ohio
They may have a decent product but you cannot opt out of the subscription no matter how hard you try. I’m waiting for my credit card company to help me out.
Called Customer Service at Shapermint and the phone is never answered. Obviously, there is no Customer Service.
I did not realize that I was getting a subscription to Shapermint. Once I was charged, The membership.
It did not go through and I was charged again the following month. I am in the process of working with my credit card company to get them to cancel the membership or subscription.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service!!
There is no one available to contact, ever! They claim an email response within 24 hrs; well, here we are one month and waiting!
Our product was shipped to an old address. When I tried to contact them, they stated they were unable to update the address because the order was processed. However, no tracking number has been provided until April 2nd. Here’s the kicker: the package arrived at the incorrect address and went back to Shapermint on March 26th!
Just get in your car and go to the mall! At least there is someone to speak with!
- No customer service actually provided to customers
Preferred solution: Deliver product or service ordered
User's recommendation: Absolutely not!
Not the experience we wanted you to have with us, Heather. Let us make this right for you. Drop us a message via, email, messenger, or chat and we'll provide you a replacement for your order you did not receive.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I never spoke to anyone. It's always a robot.
Very annoying! I want to return two panties. I've tried, and it's not working.
I would appreciate some help here.
Thank you
Stephanie
- No live customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Return of item
I have a very simple return transaction to make with shaoermint. Why can’t I get a text.
Email or phone call ? This is shameful.Please arrange for a phone call
I have repeatedly used their website returnni structions to return a bra. Each time it shows me the order number is incorrect
I also tried using the chat assistant.
It is a circular. Few answer system
And once again unable to obtain any help.
Or personal
Assistance to return a bra
I also called the customer service number and did receive an dms message to which I responded. Again no response.
Just plain no response to simple return for s bra.
Whats with this company
Lynda
User's recommendation: Be careful if you return an item. It’s not easy or fir me impossible
We understand how concerning this is, Lynda, and we’re here to help. Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t receive my package that was said was delivered
It said that my package was delivered in my mailbox, and it was not. I'm not paying for something that I did not receive. Please get back to me as soon as you possibly can.
Preferred solution: Deliver product or service ordered
We’re really sorry to hear about the trouble you’ve been facing, Tinamarie. This is not the experience we want for our customers, and we truly understand your concerns.
Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Resolved: Return issues
Company fixed the issue and I have been provided with apology. I received the Email with my shipping label and sent it today and my refund is showing on my credit card.
I have tried multiple times to initiate a Return, and I'm not receiving the information I need to receive a shipping label or how else to return.
User's recommendation: Be cautious if you think you may need to return something
We’re truly sorry for the hassle with your return, Carolyn. Let’s get this sorted for you right away.
Reach out to us via chat, email, or messenger, and we’ll take care of everything to make it right. Your satisfaction is our priority
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problem getting refunded
Exchanged my bra. They said I already returned the bra.
Never been refunded.
Been trying for 3 hours to get a refund. The chat system is ridiculous too. I will never buy from this company.
Even this text is ridiculous; I have to type 100 words or more. ???¿???
- Material nice that is all i have
- Hard to get a refund
Preferred solution: Full refund
User's recommendation: Ridiculous trying to get a live customer representative
Sherry, we’re truly sorry this wasn’t the experience you deserved. We’re here to make things right.
Please reach out via chat, email, or DM, and our team will personally handle your request immediately. We appreciate your patience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverdale Park, Maryland
Sent wrong item
Received a black bra I had ordered two white bras.i have tried completing a return and I just received this today April 10 it is telling me they will not take a return after 60 days. You absolutely can not speak with anyone.
Have you running in circles.
This is a great way to do business. Guess my next call is to the attorney generals office.
User's recommendation: Stay away far far away!
We’re really sorry to hear about the trouble you’ve been facing, Manoah. This is not the experience we want for our customers, and we truly understand your concerns.
Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lincoln, Arkansas
Apparently you sign up for them to take 4.99 out of your bank account every month but you can never cancel it.
I apparently singed up for a membership when I made my first purchase. There is no easy way to stop the membership. You cannot do it on line even though they say you can.
User's recommendation: Do not sign up
Hi, Aminta. Thanks for reaching out.
We understand how concerning this is, and we’re here to help.
Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indian Trail, North Carolina
Subscription nightmare
The product was great, but it is IMPOSSIBLE to unsubscribe!!
I tried and tried for 2 months and finally blocked from my bank.
Hi, Neeka. We understand your concern!
Your last order included a 30-day free trial of the Shapermint Club, which provided Free Priority Shipping and other perks.
After the trial, it renews automatically to continue those benefits. If you’d like to make any changes, you can go to My Account > Manage Memberships, or feel free to send us a DM—we’re happy to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baldwinsville, New York
I keep getting charged $4.99 a month want it stopped
Awful
I did one order. And now every month for 10 months charged$4.99.
.
Reported to credit card company and still continues. Never buy anything from them!!!
Hi, Li. Thanks for reaching out.
We understand how concerning this is, and we’re here to help.
Please send us a direct message with your order number, and we’ll work to resolve this for you as quickly as possible via email, live chat, or social media inbox. We are committed to making this right.
Schwenksville, Pennsylvania
I received a defective pair of leggings.
Cannot speak to anyone about the leggings I received!!! Ive left email and messenger message and no one has gotten back to me.
The first time I wore them the legging made a runner from the crotch in the back right to the next seam
flabbergastedinteriors@***.com
Order #SM801****-TR
RENEE MILLER
Allow us to help you replace that leggings, Renee. To initiate an exchange, please visit our Returns & Exchange page and follow the instructions provided.
You’ll be able to submit your exchange request and receive a return label for the item.
Or you may contact us via email, live chat, or social media inbox for any question. Thanks
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Thanks for bringing this to our attention, Pauletta. Please reach out via email, chat, or social media with more details, and we’ll assist you in resolving the credit concern.