Unclaimed
Shapermint
Reviews and Complaints
260K
CLAIMED LOSSES
3.9K
TOTAL REVIEWS
79.3K
PAGE VIEWS
31
ISSUES RESOLVED
Shapermint Net Promoter Score (NPS)
-59
low
NPS
-100
100
- 16% Promoters
- 9% Passives
- 75% Detractors
Shapermint's estimated NPS of -59 considered to be low. 16% of users would likely recommend Shapermint to a friend or colleague.
Customer Satisfaction
Shapermint Reviews
New Reviewer
This is second time I was prompted to buy something at the end of my order at a discount and then charged more than offer and jumping through hoops to get the adjustment is crazy giving them till end
The pop ups at end of order offered a tank for 12.49 so I decided to try but then it automatically charged me 24.99 and cant speak with a human to get it fixed it ridiculous
User's recommendation: Don’t Do Any Ad Ins they offer after they have your credit card number.
ID
Loss
$12
Preferred solution
Price reduction
Return
I still have not received my exchange. Purchase, returned, waiting, responded and still waiting. Annoyed!!!
User's recommendation: No recommendations from me.
ID
Location
Roseville, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMany problems
No one was there to answer the phone when I tried to do a direct call. When I was chatting the girl didn't hang on long enough to hear all of my problems. She just gets me. She didn't seem to understand what I was showing her that there was a mistake on the website. I ordered several things but the website was misleading. I have quality issues with the stays popping out and poking into my back on a high-waisted panties.. I bought panties that did not say they would be high-waisted and that is what I received. Now they are telling me they only sell high waisted and mid-wasted, but that's not what the website said. The website wording needs to be fixed. See below, there's no mention of these panties being high-waisted. 0
User's recommendation: Seems like they sell good products, but don't think you'll be able to call or chat with them unless you have loads of time.
ID
Location
Vigneux-Sur-Seine, Ile-De-France
Pros
- Nice fabric that holds and shapes
- Comfortable for shapewear
Cons
- Stays are popping out and poking my skin
- On a chat the agent ditched me
- I have a shaper cami that rolls up
Preferred solution
To have my concerns acknowledged and fix the problems.
Need to exchange my shaper it too big i need a smaller size
I got a 3x and I need a large. I wasn't sure of my size but I sure initially a 3xl. Y'all didn't give me a receipt with this package.
ID
Location
Philadelphia, Pennsylvania
Being charged 4.99 a month
I've been charged 4.99 for 2 months and I do not know why!!! I would respectfully like my money back. If you have any other questions let me know. No one answered the phone it just said leave name number n email.. I order from your company n have been extremely satisfied with my orders but I'm not paying 4.99 a month for anything must less 2.
User's recommendation: Purchases are everything they say.
ID
Location
Doylestown, Pennsylvania
Unhappy with customer service.
First, no one to speak with. First time customer. Ordered 2 camisoles, size medium. Then I saw the mark down on 2 pack. So I ordered that too, only minutes later. Size defaulted to size small and I couldnt change it. Ive texted as requested, also tried the other way and was told already processed and unable to change order. Im unhappy it all happened so fast and now Ill have to exchange, most likely at my expense. Not a good first experience.
ID
Location
Statesville, North Carolina
New Reviewer