Shapermint
Reviews and Complaints
10
ISSUES RESOLVED
1.4K
Company responses
1.5K
TOTAL REVIEWS
130K
CLAIMED LOSSES
33.8K
PAGE VIEWS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI have a question
Called the customer help number and kept getting hung up on. I am missing a shipment and either want my money back or what I bought. It's a month late.
User's recommendation: Hope you don't have a issue.
ID
Preferred solution
Deliver product or service ordered
No customer service. Have left multiple voice messages as well as emails and no respoy
Wrong order shipped and not all of my order was delivered. No returned phone calls or emails from Shapermint.
User's recommendation: Do not use this company.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDifficult to return
Bras in first shipment were too large so exchanged for smaller size. Second shipment didnt work so wanted to return but could not use online return as second shipment had same order number as first shipment and said ineligible already returned so called twice and was disconnected both times. Still no return authorization. NEED TO RETURN FOR REFUND!!!
User's recommendation: Don’t trust it is easy returns.
ID
Product
Shapermint Bra
Pros
- Large variety of shapewear products
Cons
- Terrible customer service - difficult to get refund
Loss
$49
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCan’t get anyone to help me !!!!
I ordered a bundle deal of leggings and 1 bike shorts for $53.99. Instead, I received 2 bras 1 small 1 medium in which I did not order. I submitted a request and I get us an automated email with links for me to return the item I received incorrect, without any assistance on how I can receive my correct order. I tried the chat option, that is useless!!!! The answers are automated, and it does not help with any real issues. I also tried messenger, same thing!!! It is useless !!!! I just want my leggings or my full refund back, and I will never order from shapermint again. And you can forget about calling them, their recording plays over and over 5 times and it hangs up on you. I dont think anyone works for this company. I will be reporting it to the BBB
User's recommendation: DONT ORDER FROM THEM.
ID
Pros
- No pros only cons
Loss
$54
Preferred solution
Full refund
New Reviewer
1 of 2 items delivered
I ordered 2 garments and only 1 was delivered. And the tracking number is saying both items were delivered
ID
Loss
$20
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTo speak to customer service
Shapermint debited my account and I want to know why. I have not ordered anything and will not be ordering again. I was very disappointed with my purchase. Will you kindly credit my account back and take no more money from me.
ID
Loss
$30
Preferred solution
Full refund
Exchange
Im awaiting a phone call from your company in reference to exchanging my garment...And to no avail I have not been able to speak with someone in person. Please stop sending messages and make a call... 443-453-****
ID
Location
Baltimore, Maryland
New Reviewer
Did not receive an item
I did not receive a bra in my order but returned what I got for exchange . Will I get all 4 bras for exchange then? Thank you
ID
Product
Shapermint Bra
Pros
- I want two both colors exlarge snd return the ones i received
Cons
- Hard to get in touch of customer service
Loss
$16
Preferred solution
Deliver product or service ordered
New Reviewer
Package not delivered
They didn't have my correct address and it's the same as my billing address...how can I get my package
ID
Location
Alpharetta, Georgia
New Reviewer
Cancellation!!
I order one for 19.99 free ship......next thing I know I have 2 more and in club. Cancel all this and just want the 1 4x beige Sincerely Karen Campeotto kicampeotto@***.com 248-425-**** 13768 SE 88th court Summerfield Florida
User's recommendation: Contact is hard.
ID
Product
Shapermint Body Shaper
Loss
$45
Preferred solution
Full refund
New Reviewer
Ive been over charged.
I have been over charged on my account I want my refund back or charged my account correctly that is called thef
ID
Product
Shapermint Body Shaper
Cons
- Refund policy is a lie
Preferred solution
Price reduction
Need help with delivery
I can not get a hold of the co. To help me. Phone keeps hanging up. No one answers on the chat PLEASE help
ID
Location
Victorville, California
Need info on purchase size 2x to 3x
I return my product to the ups store Tuesday. I'm waiting on the return on my exchange. Size 2x for a 3x. Thanks
ID
Location
Flushing, New York
Lack of customer service
I ordered three wireless bras in medium. When I received my order there were two extra large bralettes and two large shaper panties. I went online to return these items I did not order and asked for a refund. It when that allow me to get a full refund. I called the company but no one would answer the phone. I had to leave a message which I did, but no one called me back. I tried texting but it was an automated text and no live person was available.
User's recommendation: Do not order from this company.
ID
Location
Jersey City, New Jersey
New Reviewer
Why I'm I being charged for 4.99? I have been trying to cancel whatever it is for without success!
I have been charged 4.99 each month for almost a year. I have not been able to reach anyone concerning this matter and I want to stop the charges.
User's recommendation: The product it good, but customer service sucks.
ID
Loss
$50
Preferred solution
I would like to cancel whatever is causing me to be charged 4.99 per month.
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel