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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have a question

Called the customer help number and kept getting hung up on. I am missing a shipment and either want my money back or what I bought. It's a month late.

User's recommendation: Hope you don't have a issue.

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ID
#2593305 Review #2593305 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

No customer service. Have left multiple voice messages as well as emails and no respoy

Wrong order shipped and not all of my order was delivered. No returned phone calls or emails from Shapermint.

User's recommendation: Do not use this company.

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ID
#2593198 Review #2593198 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Difficult to return

Bras in first shipment were too large so exchanged for smaller size. Second shipment didnt work so wanted to return but could not use online return as second shipment had same order number as first shipment and said ineligible already returned so called twice and was disconnected both times. Still no return authorization. NEED TO RETURN FOR REFUND!!!

User's recommendation: Don’t trust it is easy returns.

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ID
#2593028 Review #2593028 is a subjective opinion of poster.
Product
Shapermint Bra
Pros
  • Large variety of shapewear products
Cons
  • Terrible customer service - difficult to get refund
Loss
$49
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can’t get anyone to help me !!!!

I ordered a bundle deal of leggings and 1 bike shorts for $53.99. Instead, I received 2 bras 1 small 1 medium in which I did not order. I submitted a request and I get us an automated email with links for me to return the item I received incorrect, without any assistance on how I can receive my correct order. I tried the chat option, that is useless!!!! The answers are automated, and it does not help with any real issues. I also tried messenger, same thing!!! It is useless !!!! I just want my leggings or my full refund back, and I will never order from shapermint again. And you can forget about calling them, their recording plays over and over 5 times and it hangs up on you. I dont think anyone works for this company. I will be reporting it to the BBB

User's recommendation: DONT ORDER FROM THEM.

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ID
#2590933 Review #2590933 is a subjective opinion of poster.
Pros
  • No pros only cons
Loss
$54
Preferred solution
Full refund
New Reviewer

1 of 2 items delivered

I ordered 2 garments and only 1 was delivered. And the tracking number is saying both items were delivered
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ID
#2590159 Review #2590159 is a subjective opinion of poster.
Loss
$20
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To speak to customer service

Shapermint debited my account and I want to know why. I have not ordered anything and will not be ordering again. I was very disappointed with my purchase. Will you kindly credit my account back and take no more money from me.
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ID
#2589891 Review #2589891 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund

Exchange

Im awaiting a phone call from your company in reference to exchanging my garment...And to no avail I have not been able to speak with someone in person. Please stop sending messages and make a call... 443-453-****
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ID
#2589751 Review #2589751 is a subjective opinion of poster.
Location
Baltimore, Maryland
New Reviewer

Did not receive an item

I did not receive a bra in my order but returned what I got for exchange . Will I get all 4 bras for exchange then? Thank you
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ID
#2589689 Review #2589689 is a subjective opinion of poster.
Product
Shapermint Bra
Pros
  • I want two both colors exlarge snd return the ones i received
Cons
  • Hard to get in touch of customer service
Loss
$16
Preferred solution
Deliver product or service ordered
New Reviewer

Package not delivered

They didn't have my correct address and it's the same as my billing address...how can I get my package
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ID
#2589577 Review #2589577 is a subjective opinion of poster.
Location
Alpharetta, Georgia
New Reviewer

Cancellation!!

I order one for 19.99 free ship......next thing I know I have 2 more and in club. Cancel all this and just want the 1 4x beige Sincerely Karen Campeotto kicampeotto@***.com 248-425-**** 13768 SE 88th court Summerfield Florida

User's recommendation: Contact is hard.

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ID
#2589131 Review #2589131 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Loss
$45
Preferred solution
Full refund
New Reviewer

Ive been over charged.

I have been over charged on my account I want my refund back or charged my account correctly that is called thef
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ID
#2589102 Review #2589102 is a subjective opinion of poster.
Product
Shapermint Body Shaper
Cons
  • Refund policy is a lie
Preferred solution
Price reduction

Need help with delivery

I can not get a hold of the co. To help me. Phone keeps hanging up. No one answers on the chat PLEASE help
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ID
#2588603 Review #2588603 is a subjective opinion of poster.
Location
Victorville, California

Need info on purchase size 2x to 3x

I return my product to the ups store Tuesday. I'm waiting on the return on my exchange. Size 2x for a 3x. Thanks
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ID
#2588475 Review #2588475 is a subjective opinion of poster.
Location
Flushing, New York

Lack of customer service

I ordered three wireless bras in medium. When I received my order there were two extra large bralettes and two large shaper panties. I went online to return these items I did not order and asked for a refund. It when that allow me to get a full refund. I called the company but no one would answer the phone. I had to leave a message which I did, but no one called me back. I tried texting but it was an automated text and no live person was available.

User's recommendation: Do not order from this company.

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ID
#2588227 Review #2588227 is a subjective opinion of poster.
Location
Jersey City, New Jersey
New Reviewer

Why I'm I being charged for 4.99? I have been trying to cancel whatever it is for without success!

I have been charged 4.99 each month for almost a year. I have not been able to reach anyone concerning this matter and I want to stop the charges.

User's recommendation: The product it good, but customer service sucks.

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ID
#2588166 Review #2588166 is a subjective opinion of poster.
Loss
$50
Preferred solution
I would like to cancel whatever is causing me to be charged 4.99 per month.